Jobs at Nestle

A day in the life of...

A Medical Delegate:

• Compliance: Using the Code Management system for the specific market as the guiding document for all daily activities, to assist the leadership team to ensure that all activities within the team and region, comply with the WHO International Code for the marketing of Breastmilk substitutes, Nestle Instructions and the local Code.    
• Advocacy: Ensure increased advocacy towards Nestle Infant Nutrition and Maternal products and Nestle Nutrition services, when detailing to HCP’s and calling in HCI, through applying the acquired skills; incorporating the knowledge of Nestle and competitor products, the territory dynamics and HCP profile in the discussion with the HCP and also contribute to long-term, mutually beneficial relationships during these interactions.
• Manage the assigned territory as per the requirements and guidelines set for Master data management/ HCP classification/ HCP and HCI segmentation, master schedule planning, HCP call rate, call strike rate, HCP surveys and gathering of data for insights that can drive the marketing- and territory action plans.
• The creation and execution of a territory specific action plan to contribute to the outputs required by the national- and regional business plans.

What will make you successful

• Science related degree with Physiology/ Nutrition/ Medicine/Biology/ Pharmacology/Nursing/Food Sciences or other Human- or Nutrition science related field.
• Must have completed their community service and 2-3 years’ experience as a Medical Delegate or similar position would be an advantage.
• Must be registered with health board such as HPCSA
• Fluent in both English and Afrikaans (non-negotiable)
• Valid Driver’s license,
• Pharmaceutical experience (Ideal)
• Can work in a multi-disciplinary team, can interact with people at different levels.

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Position Summary

• Responsible for a booth by driving the Nespresso 'sales through service' philosophy in and around the booth. Maximizing prospect conversion into members, loyalty driving by distinctive and personal contact moments and business results through inspiring leadership and development of Coffee Specialists.

A day in the life of a Nespresso Booth Manager

• Manage manpower planning to ensure optimal operational execution and service delivery.
• Drive bottom-up sales forecast and accuracy based on weekly and monthly reporting and analysis.
• Responsible for optimal use of resources and cost control in relation to Booth sales.
• Coach and develop the Booth team to deliver best in class customer service and sales performance.
• Ensure compliance in safety, health and operational standards (according to global guideline) in the Booth.
• Constantly reviewing ways of improvement to maximize conversion of prospects into members and drive loyalty with distinctive customer experience in the Booth.         

What will make you successful

• Completed Matric
• Excellent proficiency in English is essential.
• Experience in working with High end/luxury/ premium or retail brands would have an added advantage.
• Preferable with at least 3 - 5 years of experience in direct customer sales
• Minimum 2-3 years of professional experience in Retail Management
• Experience in team management and developing talent.
• Experience in direct customer sales of premium products and services.
• Proven track record of developing sales and strong customer relationships.
• Must have a strong work ethic, integrity and total honesty (transparency and trust)
• Service-oriented
• Have passion to constantly update oneself with our Sales Guidance

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Position Summary

• Responsible for a boutique by driving the Nespresso 'sales through service' philosophy in and around the boutique. Maximizing prospect conversion into members, loyalty driving by distinctive and personal contact moments and business results through inspiring leadership and development of Coffee Specialists and Assistant Manager.

A day in the life of a Nespresso Boutique Manager

• Manage manpower planning to ensure optimal operational execution and service delivery.
• Drive bottom-up sales forecast and accuracy based on weekly and monthly reporting and analysis.
• Responsible for optimal use of resources and cost control in relation to Boutique sales.
• Coach and develop the Boutique team to deliver best in class customer service and sales performance.
• Ensure compliance in safety, health and operational standards (according to global guideline) in the Boutique.
• Constantly reviewing ways of improvement to maximize conversion of prospects into members and drive loyalty with distinctive customer experience in the Boutique.   

What will make you successful

• Completed Matric
• Excellent proficiency in English is essential.
• Experience in working with High end/luxury/ premium or retail brands would have an added advantage.
• Preferable with at least 3 - 5 years of experience in direct customer sales
• Minimum 2-3 years of professional experience in Retail Management
• Experience in team management and developing talent.
• Experience in direct customer sales of premium products and services.
• Proven track record of developing sales and strong customer relationships.
• Must have a strong work ethic, integrity and total honesty (transparency and trust)
• Service-oriented
• Have passion to constantly update oneself with our Sales Guidance

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A day in the life of an End-to-End Manager:

• Lead the Safety Culture and conditions for a Safe Working Environment.
• Check and enforce personnel hygiene & safety procedures (e.g., PPE, shoe change & hand wash, LOTO, etc.)
• Ensure that finished products are consistently manufactured according to standards of quality and relevant manufacturing instructions (compliance).
• Ensure that the working areas and manufacturing lines/equipment are kept clean and are maintained in working order to ensure long term performance and compliance to Nestlé Good Manufacturing Practices (NGMP) based on NCE/TPM principles.
• Fully utilize line members to produce good quality product by following production plan to ensure supply. Promote TDC reduction mindset among line members to reduce cost.
• Manage Production effectively through operational reviews (SHO, SOR, DOR) and use Standard Routines (SDCA) to ensure sustainable results.  Use of Basic Problem-Solving tools and knowledge sharing (OPLs) to drive continuous improvements.
• Ensure the identified development plan and assure the competencies of his/her team (incl. Temporary people) as per the agreed plan with Production Manager (proper training/coaching and assessment inc. equipment, safety procedures, hygiene).
• Ensure constant dialogue with relevant stakeholders (Line teams, Production Manager, Maintenance, Unions, functional representatives on the line). 
• Manage planned maintenance activities execution and maintenance expenditure in respective line(s) areas to achieve line high performance/efficiency at lowest cost with the support of engineering.

What will make you successful?

• Qualification: Relevant Tertiary qualification (Engineering/Manufacturing/Food Science).
• 5 years relevant work experience in a functional role in food industry.
• Demonstration of leadership ability by leading a project within a factory environment.
• Good attitude to work and ability to interact with people.
• College degree or practical experience of engineering, technology and science.
• Demonstration of Leadership skills in positively confronting inappropriate behavior and using everyday coaching to ensure involvement of the workforce.

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A day in the life of a Customer Business Manager:

Customer Planning & Management

• Develops a deep understanding of the customers and Route to Market opportunity (organization, strategy, business plans, cost structures, KPIs and key personnel).
• Acquires solid knowledge of the customers and RTM (Route to Market) operation (purchasing, supply chain logistics, commercial, technical capabilities, outlet and POP operations).
• Leads the building of customer and RTM within the cross functional team and ensures a common understanding and continuity of knowledge base during internal transitions.
• Understands Nestlé’s strengths, weaknesses and gaps based on comprehensive business and competitive insights in the market and at the customer.
• Leads the customer and RTM strategy development process with key internal stakeholders and ensures clear linkage between the market business strategy (MBS), category strategy, channel strategy and customer’s strategy and develop and priorities commercial initiatives around the same.
• Develops the customer and RTM plan by developing clear objectives and tactics that are aligned to the integrated commercial plan (ICP).
• Aligns the customer plan with relevant stakeholders internally and obtains needed functional support for executing it.
• Able to priorities customer based on specific criteria (e.g. sales value, profitability, growth) and on their future development.
• Recognizes the customer’s potential to move from pure trading to a more collaborative approach and can develop a strategy to capitalize on this opportunity.
• Identifies influential personnel within the customer and establishes cross-functional engagement based on an aligned customer contact framework.
• Is able to partner in a joint business planning (JBP) process by collaborating with the customer to develop and establish mutually agreed business objectives and plans with shared responsibility.
• Within the monthly business planning (MBP) cycle, ability to derive an intelligent forecast.
• Manages the customer plan, periodically reviewing the performance and revising the course as needed.
• Sets clear selling goals using SMART objectives for the selling agenda of any topic (e.g. category growth projects, pricing, promotion, placing initiatives, new product launches and in-store communication).
• Identifies the key contacts in the customer as well as the key decision makers in Nestlé that are relevant to achieving the selling objective.          

Compliance

• Adhere to all Company principles and policies including Nestlé trade policy, local Sales policy, local Trade Terms, Safety and legal regulations. 
• Ensure compliance to pricing strategies.
• All the employees will strictly abide by the WHO and Local Code in the execution of their job in its letter and spirit.
• Employees are prohibited from making any direct contact with pregnant women and mothers of infants and young children in their business capacity.                                    

People development

• Ensure development of careers, succession plans, development and coaching of sales personnel as well as direct reports.                                                                      

What will make you successful?

• Business Degree or equivalent  
• More than 8-10 years in business operations.
• Strong experience in Sales or marketing.
• FMCG and/or Wholesale experience (in channel and category development), Key account management, CCSD, Sales Operations and marketing.
• Demonstrated success in previous roles.
• Demonstrated ability to lead, coach & develop teams.                            
• Experience with building and managing RTM solutions and distributors.