Jobs at Nexio

ROLE PURPOSE

• This role will be responsible for delivering a comprehensive and value adding, start-to-end talent acquisition function for the Nexio business. The core function of the successful candidate is to ensure that only the best quality human capital is appointed based on the requirements of the business. The candidate will act as a Head-hunter.

ROLE REQUIREMENT

• To make use of various tools for your searches including but not limited to your own database, prior market research, your professional networks, contacts and social networks, social media (such us LinkedIn, Facebook) portals, internet, and any other approved methods by the company.
• Generate a list of potential candidates, screen candidates to identity and filter out those who are most suitable for the job, verify that their qualifications, background, and other information they have provided is correct.
• Select and propose the candidate who is most suitable for the job based on screening process.
• Successfully recruit employees of high calibre.
• Ensure that the headhunting process is carried out in a highly professional manner.
• Devise and carry out a targeted research strategy and implement the approved strategy to recruit the candidate profile being targeted.
• Develop and maintain national & international network of recruiters, contacts, and candidates via proactive use of social media (Facebook, LinkedIn, etc).
• Utilize a resume database for sourcing and tracking of all candidates.
• Building, developing, and maintaining in-house candidate database.
• Provide a comprehensive talent acquisition service.
• Design advertisements that appeal to a large audience
• Manage internal staff referral programme and other internal sourcing interventions.
• Preparation of job profiles and job descriptions in conjunction with the line manager for new vacancies.
• To understand the search requirements, timeliness, corporate culture, and organizational structure of the company, and use headhunting methods, tools, and approaches to find the best professional talent available.
• To carry out an analysis of the market and create a candidate specification that includes all details about the role, responsibilities, and opportunities presented by the job.
• Review applications received and profile accordingly for the various roles.
• Conduct telephonic interviews with shortlisted candidates.
• Test for various competencies.
• Schedule interviews.
• Ensure that detailed job specifications are in place for each position being recruited for.
• Every job spec to be approved by management prior to any agency and/or advert being issued.
• A complete database of all job specifications is to be maintained.
• Ensure that a database of specific questions for each position is prepared and regularly updated to ensure that the screening process is standardized and that only candidates that meet the requirement of the company are taken through the recruitment process;
• Write job advertisements and propose how and where jobs will be advertised.
• Find more creative solutions when standard techniques are not successful to fill a position.
• Identify appropriate recruitment websites to advertise selected positions.
• Identify appropriate print media for the advertising of selected positions.
• Campaigns - Design and deliver effective recruitment campaigns that meet the requirement of different business areas in line with statutory regulations.
• Provide input and propose design and content of print and electronic media advertisement.
• Arrange adverts, payments, and ensure that all costs are within budget and approved by management.
• Update candidate information on the recruitment database/ system.
• Records of all recruitment are saved on the Recruitment system/ Tracker.
• Confirmation of induction and start dates so candidates are aware of when they need to report for duty and what documents are required from them.
• Daily/weekly and monthly reports are completed timeously.
• Design application forms and prepare other recruitment material such as HR /recruitment specific brochures.
• Management support - Provide professional support and advice on recruitment to heads of departments and advise on best practice for recruitment and selection.
• Contributing to the efficient operations of the recruitment area by working cohesively and in consultation with relevant hiring/ line managers
• Ensure that there is sufficient excellent learners (Learnerships and Internships) and Graduates being recruited based on the company’s required strategy.
• Align recruitment with Employment Equity Plan to drive transformation.
• Review online applications, evaluate qualifications of both internal and external candidates, conduct pre-screen interviews to analyse candidate experience and fit, coordinate pre-employment tests as needed, and develop a short list of potential candidates.
• Present fully screened qualified candidates to hiring managers in a timely manner and coordinate interviews.
• Providing statistical analysis on recruitment trends across the organization and greater SA market and globally.
• Negotiate competitive rates with the external recruitment agencies.
• Manage recruitment in line with the budget given.
• Conduct regular follow up with agencies and management reporting.
• Develop and maintain relationship with external stakeholders (recruitment agencies, university placement staff etc.).
• Regularly review recruitment processes and best practices to ensure that the business is executing recruitment in the most effective and efficient manner possible.
• Ensure that candidate profiles received are reviewed and provide recommendation to the hiring manager and ensure that recommendations or instructions from the hiring managers are implemented.
• Document the selection criteria to be applied to each position.
• Document the selection process and ensure that Recruitment Policies remain up to date – periodic review of applicable HR policies.
• Screen application forms against the selection criteria.
• Ensure that recruitments are in line with the EE requirements.
• Promote equal opportunities and diversity in recruitment and practice.
• Communicate with candidates where additional information is required.
• Maintain a detailed database of all rejected candidates and the reasons for rejection.
• Shortlist applicants who meet the initial requirements of the position.
• Devise and implement selection processes.
• Prepare summary report on each candidate that meets the first level of screening.
• Schedule time with the relevant line manager for a daily review of candidate CV’s and obtaiN management feedback.
• Manage candidate interview results and selection decision with hiring manager.
• Complete reference check and background checks on selected candidates, as requested.
• Participate in the offer process including negotiating offers with candidates.
• Be proactive, think strategically, and network early in search of stellar candidates for all positions.
• Track applicant flow, maintain pipeline of qualified candidates for future consideration, help collect and analyse recruitment data.
• Build and maintain database of qualified professionals to rapidly respond to talent management needs.

KEY COMPETENCIES/PERFORMANCE DRIVERS

• Attention to detail - meticulous in finding errors; ensures accuracy by being thorough and checking details; produces high quality work by being detailed.
• Output driven – focused, productive.
• Deadline orientated - target focused and meets deadlines; is punctual and keeps to schedule; is reliable in finishing tasks.
• Analyse and processes information; asks probing questions; strives to find solutions to problems.
• Relationship Building / People Skills - enthusiastic; focused on interacting and networking with people.

TECHNICAL / PROFESSIONAL COMPETENCIES

• This person should be an experienced resourcing partner who has managed significant portfolios of complex recruitment for a demanding client base with a deep functional expertise across all areas of resourcing.
• Customer obsessed with experience of delivering a customer centric resourcing service and demonstrate innovation to problem solving and service delivery.

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree in human resource management /Any relevant qualification
• Proven headhunting and recruitment experience
• Good computer literacy and MS Office proficiency
• 4-5 years’ experience gained in presenting recruitment solutions to business and in determining the appropriate action.
• Experience in dealing with tight deadlines in a fast-moving environment gained in an inhouse/on-site resourcing function dealing with complex roles and business areas.
• Proven track record in research, market mapping and people intelligence capability.
• Proven track record in stakeholder management.

LEADERSHIP COMEPTENCIES

• Good verbal and written communication skills
• Ability to work under pressure.
• Ability to work independently without supervision.
• Ability to develop and maintain good relationships.
• Honest and trustworthy
• A high performance and deadline-driven work ethic.
• Accountable and proactive
• People skills

Deadline:29th August,2025

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ROLE PURPOSE

• An exciting opportunity exists for a proactive and experienced Team Lead within the Revenue Assurance Billing Centre of Excellence (CoE). This role is central to leading the FTTH Assurance, Fixed Billing, and Billing CoE functions, ensuring the accuracy, integrity, and efficiency of revenue-related processes across key business areas.
• The successful candidate will be responsible for the day-to-day operational delivery of revenue assurance activities, with a strong focus on identifying, analysing, and mitigating revenue leakage risks. This includes the design, implementation, and ongoing management of revenue controls, as well as the business-as-usual (BAU) oversight of existing control frameworks.
• A high level of technical proficiency is required, particularly in advanced SQL scripting and certified coding, to support in-depth data analysis, reporting, and the development of automated solutions. The ability to interpret complex data and present actionable insights will be key to driving operational improvements and supporting strategic decision-making.
• In addition to technical responsibilities, the role requires strong leadership and people management skills. The Team Lead will oversee a team of specialists, managing work allocation, performance reviews, leave planning, and skills development. Creating a culture of accountability, collaboration, and continuous improvement will be essential.
• The incumbent will also be expected to manage stakeholder engagement and reporting at both Client and Nexio Senior Management levels, ensuring alignment with business objectives and service delivery expectations.

KEY ACTIVITIES

• Align and execute all specified customer revenue assurance activities in line with strategic objectives.
• Ensure revenue assurance practices support business sustainability and growth.
• Fulfil Case Manager responsibilities, including end-to-end ownership of revenue assurance cases.
• Conduct root cause analysis and implement corrective actions to prevent recurrence of revenue leakage.
• Design, implement, and maintain revenue assurance controls and processes.
• Deliver measurable improvements in revenue protection and recovery.
• Minimize financial risk through proactive leakage detection and prevention.
• Provide insights that directly influence business performance and decision-making.
• Lead the gathering and analysis of business and technical requirements for assurance initiatives.
• Drive the development and enhancement of assurance controls.
• Manage and mentor team members to ensure high performance and continuous development.
• Foster a culture of accountability, innovation, and service excellence.

KEY RESPONSIBILITIES 

• Lead and manage a team of Revenue Assurance professionals, ensuring optimal resource allocation and performance.
• Oversee all staff management activities including leave planning, performance appraisals, KPI tracking, and skills development.
• Provide technical guidance and mentorship to team members.
• Identify, investigate, and manage revenue leakage areas across FTTH and Fixed Billing domains.
• Collaborate with business units to close leakage gaps, recover lost revenue, and implement preventative controls.
• Drive the implementation of best practice assurance methodologies.
• Ensure consistent execution and monitoring of assurance control points across business structures.
• Develop, enhance, and maintain controls to ensure accurate, complete, and timely revenue recognition.
• Support DevOps teams in automating assurance controls and improving data accuracy.
• Perform extensive data extraction, manipulation, and analysis using Teradata and Oracle SQL.
• Validate data accuracy and completeness across source systems and billing platforms.
• Quantify and communicate the financial impact of identified issues and risks.
• Prepare and present reports and dashboards highlighting trends, key indicators, and performance metrics.
• Conduct detailed root cause analysis of mismatches and anomalies.
• Drive cross-functional resolution of issues and define preventative measures.
• Monitor and correct data inconsistencies that impact billing and reporting accuracy.
• Identify and define process requirements to address revenue leakage and optimise revenue streams.
• Analyse data models to identify high-risk areas and gaps.
• Support the development of prototypes and data models in collaboration with IT Data Enablement teams.
• Review and enhance existing solutions to improve efficiency and accuracy.
• Ensure effective coordination of Revenue Assurance activities across departments.
• Escalate incidents promptly and follow through to resolution.
• Provide input into business requirements for solution design and improvement initiatives.
• Engage with senior stakeholders to communicate findings, risks, and recommendations.
• Develop scripts to support reconciliations, reporting, and resolution of billing queries.
• Support ad-hoc business data queries and provide analytical insights.
• Contribute to the design and implementation of scalable, automated assurance solutions.

Additional Information:

• The incumbent is expected to have a well-rounded and in-depth understanding of the business, market landscape, and client environment, and is recognised as a subject matter expert in Case Management within the Revenue Assurance domain.
• Demonstrated experience in financial operations, revenue assurance, or a related financial discipline is essential.
• Proven ability to build and maintain strong interpersonal relationships with peers, cross-functional teams, brand leaders, and senior executives.
• Must possess a strategic mindset with the ability to think holistically and see the “big picture” while managing detailed operational tasks.
• Strong investigative and analytical skills, with the ability to interpret complex data and translate findings into actionable insights.
• Excellent verbal and written communication skills, with a professional approach to stakeholder engagement and issue resolution.
• Demonstrated ability to track, manage, and resolve issues effectively, while ensuring adherence to established policies, governance frameworks, and procedures.
• A proactive, solutions-oriented individual who thrives in a fast-paced, data-driven environment.

TECHNICAL / PROFESSIONAL COMPETENCIES

Job Knowledge:

• Customer Journeys
• Understanding of process impact on technology and vice versa
•  Business and Report Analysis
•  Microsoft Office
• SQL Advanced Capabilities
•  Telecommunications
• Job Related Skills:
•  Process analysis
•  Process architecture design
•  Process measurement
•  Process simulation
•  SQL Coding and Scripting
•  Process quality checking against process standards
•  Proven business process/analysis skills

QUALIFICATIONS & EXPERIENCE

• Matric
• Tertiary Qualification in Management and IT related field
• Post graduate qualification in Management and IT related field advantageous
• Minimum of 5 years’ relevant experience
• Knowledge and understanding of Telecommunications business operations and in-depth technical (network & systems) capabilities
• SQL Advanced Certification and experience Essential (i.e. Oracle PL/SQL  /  T-SQL /  Informix)
• Knowledge and experience of RA / BA Operations with Telecom Operator
• Experience in financial and/or operational auditing / investigations methodologies and tools
• Experience in business process analysis, modelling and re-engineering
• Knowledge of IT or system audit and data analysis experience
• Siebel and other SRM related systems experience

Desired:

• Strong analytical and technical abilities.
• Knowledge of Product Development Processes
• Advanced computer skills with Microsoft Office Suite

LEADERSHIP COMPETENCY REQUIREMENTS

• Exceptional self-managed skills.
• Excellent verbal and written communication.
• Great attention to detail and time management.
• Extensive industry knowledge with an eye towards the future.
• Diplomacy And Patience
• People Skills
• Strategic Thinking
• Listening
• The Ability to Set and Execute the Vision of the Company
• Persuasive Negotiation Skills

Deadline:4th September,2025