Jobs at Oxford University Press Southern Africa

• The Digital Customer Success Co-Ordinator will be responsible for account management, first-and-second line query support and administrative tasks across the customer success journey in its entirety. In addition, the successful candidate will need to provide training, be a CRM and process enthusiast, actively engaged with internal and external stakeholders, striving toward continuous improvement and digital product market share.
• The Digital Customer Success Co-Ordinator will be reporting to the Sales Enablement Manager. This post is based at Goodwood.

Principal Accountabilities:

Customer Relations Management

• Build trusted advisory relationships with digital product and platform customers and key stakeholders to fully understand the customer’s business strategy and success metrics.
• Be an advocate for OUP digital product and platform customers to ensure they get the most value from our service and product usage.

Customer success journey mapping

• Plan, manage and track the onboarding, adoption, support and retention processes for multiple digital products and platforms.  
• Monitor the digital customer journey through trials and sales and suggest continuous improvements.

Cross-functional engagement

• Communicate with internal stakeholders, including Product, Sales, Marketing, and Customer Services to ensure a positive experience at all stages of the customer journey.
• Collaborate with the Sales and Marketing teams to suggest opportunities and strategies to convert leads and retain, or cross-sell and up-sell digital products and platforms.

Sales technology tools administration

• Assist the Sales team by helping with general Salesforce and other sales technology administration, including data analysis and reporting. 

Training

• Provide in-person, face-to-face and virtual training to the Sales team to use Salesforce and other sales technology effectively in line with specific requests and general business tasks

Strategy and problem solving

• Drive continuous use of Salesforce and other sales technology in line with Sales’ best practice and processes.
• Contribute to Salesforce and other sales technology future-facing changes and improvements.

E-vendor query support and management

• Be the first point of contact for our e-vendor queries to manage requests internally and ensure that requests are actioned.

Requirements
 Qualifications and Experience:

• Matric/Grade 12 completed and passed
• A relevant diploma or equivalent (NQF 5) qualification in Business, Sales or Marketing advantageous
• 1-2 years’ experience working with digital products and platforms, and related customer support. Experience working with digital educational resources in Africa advantageous.
• 1-2 years’ experience in managing customer relationships and CRM systems. Salesforce experience advantageous.
• 1-2 years’ experience in creating and managing digital customer success processes and resources
• 1-2 years’ experience in developing training content, and conducting training on sales tech tools and digital platforms advantageous
• Proven experience in managing complex projects
• Knowledge of the South African Schools, HE & TVET markets advantageous

Attributes:

• Action and delivery oriented
• Highly analytical and detail oriented
• Proven track record of being innovative and solutions-focused
• Excellent planning and organising skills
• Researching, reporting and presentation skills across various levels and stakeholders
• Displays ethical behaviour

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• Oxford University Press is recruiting for an Internal Controls Manager who will be responsible for testing evaluating the effectiveness of controls as outlined in the Internal Controls Framework (ICF). It ensures that financial and operational controls are functioning as intended, identifies any deficiencies, and supports the implementation of corrective actions. The position also contributes to the consistency and improvement of global and divisional finance processes by supporting process enhancement initiatives where needed.
• The Internal Controls Manager will report to the Head of Internal Controls. This post is based in the Goodwood, Cape Town.

Principal Accountabilities:

• Continually revise and promote the internal control framework for finance and business processes, establishing the standard and consistent control framework that needs to be followed across OUP.
• Develop the annual test plan for your region and carry out tests in a range of countries (including South Africa) to ensure that a standardised and consistent control framework is adhered to across OUP.
• Communicate the performance of key controls to senior management and ensure continuous improvement activities are carried out.
• Work with the business to develop remedies to controls issues and work collaboratively with the business to identify additional areas for improvement and good practice.
• Ensure that control issues, identified by the testing activities, are remediated in a timely manner.
• Provide local or regional support and expertise to finance change initiatives when required.
• Assist Compliance and Internal Audit investigations when required.
• Work collaboratively with other Internal Controls Managers to identify, design, and implement Group-wide continuous improvement initiatives.

Requirements
Qualifications and Experience:

• Professional accountancy qualification (Chartered Accountant or Certified Management Accountant) with external audit experience
• Global experience of operating within Finance
• Strong general ledger experience along with working knowledge of financial systems and the management of data
• Firm grasp of key business processes and best practices
• First class communication skills, both verbal and written
• Self-starter with strong analytical and investigative skills
• Evidence of driving financial process and controls improvement initiatives
• Project management experience
• Excellent stakeholder management skills with the ability to influence across all levels of seniority
• Cultural awareness with experience of working across different time zones

Attributes:

• Action and delivery oriented
• High levels of business and commercial acumen
• Multicultural sensitivity and integrity
• Innovator
• Positive Attitude
• Openness and adaptability to change
• Highly organized