Mobile Solutions Trade Agent at Vector Logistics

Job Purpose

• To ensure that targeted business benefits to be derived from the mobile solution are achieved.

Key Responsibilities

Business Process Management

• Liaise with Mobile Solutions team to refine business processes.
• Ensure accurate callage as per call cycle.

Information and Data Management

• Ensure accurate capturing of data onto application to ensure efficient reporting for business decisions.
• Ensure effective communication to Mobile teams.
• Share relevant data with management teams to enable reliable business decision making.
• Identify opportunities for improving on systems / processes related to the system.
• Similarly highlight areas for concern and address with relevant managers.

Administration

• Ensure accuracy of call cycle and timeous completion of tasks.
• Compile ad hoc spreadsheets when required.
• Process documents for inter-company charge outs.

Team Coordination and Self-Management

• Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning, prioritizing and self-development.
• Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
• Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
• Support and drive the business core values.
• Champion training and development of self and others through utilizing available training opportunities or contributing to the development of new training solutions in collaboration with national training specialists.
• Participate in and drive regular performance appraisals and ensure that own targets and goals are clear and achievable.
• Maintain a basic appreciation and awareness of employee relations climate and ensure corrective action is taken where required in line with relevant legislation and company policy.

KPI's

• Accuracy, quality and timeliness of tasks to be completed via application.
• User activation and usage.
• Problem resolution.
• Business perceptions.
• Data integrity and accuracy.

Key Relationships

Internal

•  District sales and merchandising manager.
•  Mobile Solutions team.
•  Sales representatives.
•  Field marketers.
•  Merchandisers.

External

• Vector Customer and Brand department.
• All principal Customers.
• Mobile solutions service providers (Brite House) or vendor appointed external technical staff.

Qualifications, Skills and Experience Required for the Job

Qualifications and Experience

• Minimum of a relevant post matric certificate or 1 year qualification.
• Understanding of how to navigate a smart phone will be beneficial.
• Understand how to navigate within a cell phone application.
• Minimum of 1-2 years relevant experience.

Skills and Competencies

Behaviour Standards

• Be brilliant at the basics.
• Face the brutal facts.
• Smash the silos.
• Lead with integrity, respect and energy.
• Be curious and challenge change.
• Take accountability for results and people.

Attributes

• Initiative and assertive.
• Tolerant of stress and pressure.
• Creative.
• Proactive.
• Attention to detail.
• Deadline driven.
• Able to interact at all levels of the organization.
• Able to plan ahead and manage time.
• Able to prioritize.
• Self-Discipline.
• Honesty.
• Integrity.

Knowledge

• An understanding of multiple key performance indicators, inter-relationship and bottom line sensitivity.

Working knowledge of:

• Outlook.
• Word (communication).
• PowerPoint (presentations).

 Skills

• Planning and organizing.
• Verbal and written communication.
• Computer literacy (MS Office and especially proficiency in Excel).
• Cell phone/Tablet literacy.
• Report writing.
• Interpersonal.
• Logical thinking.
• Negotiation and influencing.
• Presentation.
• Organizational awareness.