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  • Posted: Jun 26, 2026
    Deadline: Jul 31, 2026
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  • A discount retailer supplying electronic goods, appliances & related accessories to consumers in the mass middle market of Southern Africa at the lowest prices.
    Read more about this company

     

    E-Commerce Customer Service Agent (FTC)

    Job Description

    • We are looking for a dynamic and customer-focused E-Commerce Customer Service Agent to join our team. The successful candidate will be responsible for managing customer queries across multiple communication channels, ensuring a seamless and positive customer experience.

    Key Responsibilities

    • Respond to customer queries via phone, email, live chat, and social media
    • Resolve customer complaints efficiently and within set SLA timeframes
    • Accurately capture and update customer information on CRM systems
    • Provide clear, professional, and timely feedback to customers
    • Escalate complex issues to management when necessary
    • Maintain detailed records of customer interactions
    • Ensure all queries and complaints are closed within required timelines
    • Support customer retention through excellent service delivery

    Key Requirements

    • Grade 12 (Matric) – essential
    • Minimum 1 year experience in a customer service or customer resolution environment
    • Experience in retail or e-commerce (advantageous)
    • Tertiary qualification (advantageous)

    Skills & Competencies

    • Strong verbal and written communication skills
    • Excellent problem-solving and conflict resolution abilities
    • Ability to multitask and work under pressure
    • Strong time management and organisational skills
    • Customer-centric mindset
    • Active listening and interpersonal skills
    • High level of professionalism and resilience

    Technical Requirements

    • Proficiency in MS Office
    • Experience with CRM systems
    • Social media proficiency
    • Understanding of customer service best practices
    • Knowledge of the Consumer Protection Act (CPA) (advantageous)

    What We’re Looking For

    • A team player with a positive attitude
    • Someone who takes ownership and delivers results
    • Ability to follow processes and adhere to company policies
    • Passion for delivering excellent customer service

    Closing Date 29 June 2026

    go to method of application »

    Data Analyst

    Job Purpose

    • The incumbent will be responsible to interpret data and turn it into information which can offer ways to improve a business, thus affecting business decisions. Required to gather information from various sources and interpret patterns and trends and deliver to end user accurately, timeously and in an understandable format.

    Key Dials:

    • Execute on the data visualisation and reporting strategy, policy and processes
    • Develop and design reports in a timely manner and aligned to the stakeholder requirements
    • Transfer of knowledge and understanding of designed reports to the end user
    • Deal with customers in a customer centric manner
    • Effective self-management and teamwork

    Minimum qualification and Experience:

    • 3 year related degree (In a quantitative field i.e.: Data, Finance, Economics etc.)
    • Post graduate qualification (advantageous)
    • 1-4 years’ experience in Data analytics.
    • A high level of mathematical ability and experience in SAS, AWS, CLOUD, SQL and Python.
    • Proficient in Microsoft Office/Google Workspace. AWS experience advantage.
    • Ability to analyse, model and interpret data
    • Written and verbal communication skills
    • Report writing
    • Knowledge of complex IT environments (technical, security, business)
    • Budgeting and Forecasting
    • Financial Modelling
    • Strong Investigation skills
    • Project management
    • Risk management
    • Facilitation skills
    • Learning and Researching
    • Delivering results and meeting customer expectations
    • Deciding and initiating Action
    • Knowledge and experience of Retail SAP architecture, implementation and operations

    Closing Date 31 July 2026

    Method of Application

    Use the link(s) below to apply on company website.

     

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