Jobs at Pepkor Lifestyle

Job Description

• We are looking for a dynamic and customer-focused E-Commerce Customer Service Agent to join our team. The successful candidate will be responsible for managing customer queries across multiple communication channels, ensuring a seamless and positive customer experience.

Key Responsibilities

• Respond to customer queries via phone, email, live chat, and social media
• Resolve customer complaints efficiently and within set SLA timeframes
• Accurately capture and update customer information on CRM systems
• Provide clear, professional, and timely feedback to customers
• Escalate complex issues to management when necessary
• Maintain detailed records of customer interactions
• Ensure all queries and complaints are closed within required timelines
• Support customer retention through excellent service delivery

Key Requirements

• Grade 12 (Matric) – essential
• Minimum 1 year experience in a customer service or customer resolution environment
• Experience in retail or e-commerce (advantageous)
• Tertiary qualification (advantageous)

Skills & Competencies

• Strong verbal and written communication skills
• Excellent problem-solving and conflict resolution abilities
• Ability to multitask and work under pressure
• Strong time management and organisational skills
• Customer-centric mindset
• Active listening and interpersonal skills
• High level of professionalism and resilience

Technical Requirements

• Proficiency in MS Office
• Experience with CRM systems
• Social media proficiency
• Understanding of customer service best practices
• Knowledge of the Consumer Protection Act (CPA) (advantageous)

What We’re Looking For

• A team player with a positive attitude
• Someone who takes ownership and delivers results
• Ability to follow processes and adhere to company policies
• Passion for delivering excellent customer service

Closing Date 29 June 2026

go to method of application »

Job Purpose

• The incumbent will be responsible to interpret data and turn it into information which can offer ways to improve a business, thus affecting business decisions. Required to gather information from various sources and interpret patterns and trends and deliver to end user accurately, timeously and in an understandable format.

Key Dials:

• Execute on the data visualisation and reporting strategy, policy and processes
• Develop and design reports in a timely manner and aligned to the stakeholder requirements
• Transfer of knowledge and understanding of designed reports to the end user
• Deal with customers in a customer centric manner
• Effective self-management and teamwork

Minimum qualification and Experience:

• 3 year related degree (In a quantitative field i.e.: Data, Finance, Economics etc.)
• Post graduate qualification (advantageous)
• 1-4 years’ experience in Data analytics.
• A high level of mathematical ability and experience in SAS, AWS, CLOUD, SQL and Python.
• Proficient in Microsoft Office/Google Workspace. AWS experience advantage.
• Ability to analyse, model and interpret data
• Written and verbal communication skills
• Report writing
• Knowledge of complex IT environments (technical, security, business)
• Budgeting and Forecasting
• Financial Modelling
• Strong Investigation skills
• Project management
• Risk management
• Facilitation skills
• Learning and Researching
• Delivering results and meeting customer expectations
• Deciding and initiating Action
• Knowledge and experience of Retail SAP architecture, implementation and operations

Closing Date 31 July 2026