Jobs at Sandvik

The Role:

• To apply and use knowledge of sales processes and tools to in promoting and selling the organization's products and services within assigned geographic area, product range or list of customer accounts to achieve significant sales targets

Key Responsibilities:

• Create and implement a sales strategy for your assigned accounts for Parts, Sales and Services.
• Proactively work with Sales Engineers, Field Service team, dealers, factory and Sales Manager in identifying sales leads related to new equipment sold.
• Recommend spare parts lists for new product sales and keep forecasting up to date according to business criteria.
• Work closely with the customer maintenance team, Planners, Buyers and operational team, in facilitating supply contracts (when required).
• Identify product training opportunities within customer business and refer them accordingly to our business network.
• Identify sales opportunities based upon gaps in product line penetration and devise action plan to capture this business.
• Identify, define, and implement the strategy for the Crushing & Screening mobile equipment:
• repairs,
• rebuild or refurbishment, 
• reborn opportunities.
• Provide regular sales and revenue forecasts by direct customer, product type, etc. to the Sales Manager.
• Ensure that all new Sandvik equipment has been correctly registered with the Sandvik Warranty team.
• Manage warranties to ensure that all warranties are followed through to closure.
• Develop and communicate Customer Value Propositions for the individual products and combined offerings with the support of the Sales Manager and/or Product Specialist.
• Conduct competitor monitoring and analysis of the competitive landscape for all products in the portfolio.
• Market introduction of new products into the market and decisions to phase out products in cooperation with the respective product lines and supply chain teams.
• Maintain all the customer information, with regards to site contact details, Sandvik fleet, hour usage and others etc on the SRP CRM systems.

Your Profile:

• Grade 12 (Matric) or equivalent qualification
• Relevant Certificate/Diploma in Sales and Marketing
• Trade qualification advantageous
• At least 3 years’ experience in mobile Crushing & Screening will be advantageous
• At least 3 years’ experience in Sales and Marketing 
• Computer literacy -Microsoft Suite (Excel, Word, PowerPoint), Sales Tools – (CRM, SAP) 
• English proficiency
• Valid driver’s licence
• Physically and medically fit to work in a mining and/or quarrying environment

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The Role 

• The purpose of this role is to actively promote or sell parts, tools and services to support customers in alignment with their needs as well as provide support to ensure minimal machine downtime by resolving machine emergency issues quickly and efficiently.

Key Responsibilities:

• Support customers with product information and resolve their queries in alignment with Sandvik processes and procedures.
• Actively promote or sell parts and services to support customers with their needs including cold calling activity for customer retention and market share growth.
• Identify and follow up on sales opportunities or leads to convert quotations into sales and liaise with stakeholders to support customers with their needs.
• Process customer orders timeously, expedite, and follow through up to delivery.
• Answer calls within the prescribed service level 
• Maintain a high level of proactive call and follow-up activity and produce a high level of output to reach sales targets.
• Provide backorder reports to customers and resolve system or order issues as and when picked to allow customers to plan production and maintenance activities.
• Report and escalate customer criticality 1 orders/inquiries to Logistics and Technical Solutions Providers and keep the customer informed of progres

Your Profile:

• Matric / equivalent qualification 
• Relevant post Matric qualification will be advantageous
• Knowledge of the processes, tools, and techniques of selling goods and services over electronic channels
• 2 - 5 years’ experience in the customer call centre in a sales environment
• Understanding and knowledge of tools and processes of selling over the phone.
• High level of professionalism, honesty, and integrity
• Attentive to detail
• Ability to positivity influence stakeholders 
• Ability to organize, prioritize and complete multiple tasks under tight time constraints, in a high-volume environment.
• Good time management, prioritizing, and organizing skills.
• Flexible, and self-motivated with demonstrated initiative and independence.
• Positively embrace change and adapt to different/new systems and processes
• Ability to troubleshoot, identify and initiate solutions.
• Must be able to communicate effectively with stakeholders
• Excellent written and verbal communication skills both face-to-face and electronic 
• Computer literacy 
• English proficiency
• Valid driver’s licence

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The Role

• The Sales Manager, is responsible to develop, implement and deliver strategic sales plans to achieve revenue targets, increase market share, forge strategic relationships, promote Sandvik brand awareness and responsible for a positive customer experience. By identifying new business opportunities and customer relationships, the Sales Manager plays a critical role in driving sales growth for capital equipment.
• Duties will include but are not limited to, responding to queries from clients and resolving problems to ensure the customer can focus on their core activities. Additional focus points will be the setting of area-specific goals for each strategic customer to promote a personalized service and proactive selling by tracking clients individually.
• Overall, the Sales Manager is instrumental in driving business growth, building strategic relationships and in positioning SANDVIK as the preferred choice for equipment and servi

Key Performance Areas

• Develop and implement strategic sales plans to achieve company objectives and expand market share.
• Create business development plans and targets for the product range in collaboration with the BLM and the global Portfolio Managers (this will include the introduction of new products into the market).
• Develop and implement plans and actions in accordance with global and regional initiatives and guidelines.
• Manage forecasted sales on budget, meeting gross profit targets.
• Provide training and education on the product range, assisting with the compilation of tender documentation, pricing strategies, and the supply of marketing material to support sales efforts.
• Visit key customers directly or in conjunction with the sales and service teams to provide in-depth product knowledge (this will include development of direct customer relationships with key clients and to help the team to trouble shoot technical problems).
• Develop and organize commercial product training for sales and service personnel for the respective products.
• Drive sales growth through effective prospecting, lead generation, and pipeline management.
• Assess the account's total potential with MECU products & services and develop future market potential for MECU business with the account.
• Develop and implement local account business plans to secure current and new business within defined sales areas and responsibilities.
• Ensure the relevant activities (sales) are executed to increase revenue and efficiencies for equipment, workshops, and customer service.
• Collaborate with the engineering and product line teams to tailor solutions that meet customer requirements and address industry challenges.
• Prepare sales forecasts, budgets, and reports to track performance metrics and assess sales effectiveness.
• Financial and budgetary reviews, reports and forecasting.
• Develop and execute a comprehensive sales and business development strategies aligned with division objectives and market trends. Identifying growth opportunities, market segments, and potential clients to drive revenue growth and market expansion.
• Conduct in-depth market research and analysis to identify emerging trends, customer needs, and competitive offerings.
• Collaborate closely with internal teams, to align sales, services, workshops and business development efforts.
• Initiate marketing campaigns with existing and new products to drive sales growth, create customer awareness and regain business on existing portfolios.
• Effective subordinate management.
• Safe, Health and Environmental effectiveness.

Required Competencies

• Attention to detail
• Strategic and “out-of-the-box” mindset
• Excellent communication skills and ability to communicate at all levels
• Ability to understand strategy, develop and execute plans effectively
• Highly developed interpersonal skills
• Demonstrated ability to lead, manage, and develop a high-performing and diverse team
• Ability to coach and mentor employees to achieve goals
• Highly developed time management and organizational skills
• Strong negotiation and problem-solving skills to influence internal stakeholders and customers
• Strong health and safety culture
• Ability to drive change
• Strong customer focus
• Flexible, self-motivated with demonstrated initiative and a strong sense of accountability
• High level of professionalism, honesty and integrity
• Ability to analyze and interpret statistical data
• Superior customer relations skills
• Financial and commercial acumen – interpreting financial and business documents and results
• IR/ER understanding

Minimum Skills and Qualifications

• Matric (Grade 12) / N3 Technical Qualification/equivalent qualification
• National Diploma/Degree in Mechanical/Electrical Engineering or Business Management (NQF 6)
• Minimum 5 years of Sales experience
• Business development experience within mining
• Computer literacy 
• English proficiency
• Will be required to travel

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The role 

• To focus on the sales and inventory management of the product lines (rock drills, engines, transmissions and axles) by being a key interface between the Portfolio teams and Operational Areas / Territories as well as support Parts Sales and Service Representatives, Customers Sales and Service Representatives, Technical Solutions Providers, Account Managers, and operations to ensure the portfolio readiness, provide competitive insights and development plan for sustainable growth to ensure an adequate sales opportunity funnel to support revenue expectations and drive future sales revenue targets. 

Key Responsibilities

• Be the key contact between regional Sales teams and Divisional Portfolio teams to support portfolio offerings locally. 
• Ensure all relevant portfolio offering information (including offering make up and combinations, technical material, marketing/branding material etc.) is current, available and distributed to sales teams in a timely way. 
• Support Business Line with strategic business plan and implementation thereof in collaboration with the sales force and the operations team 
• Liaise between sales teams and portfolio teams on any queries related to portfolio offerings 
• Align with regional pricing team to ensure pricing for each offering is within pricing guidelines as part of the quoting process 
• Manage changes and updates to portfolio specifications after initial introduction to Sales Areas 
• Provide training and updates to sales personnel to transfer knowledge and understanding of portfolio offering 

Your Profile 

• Bachelor’s Degree or 3-year Diploma (business or commercial) 
• At least 3 years experience in a sales or customer service environment 
• Knowledge of Aftermarket parts, components and products  
• Business development experience 
• Understanding and knowledge of sales tools and processes
• High level of professionalism, honesty, and integrity
• Attentive to detail
• Ability to positively influence stakeholders 
• Ability to organize, prioritize, and complete multiple tasks under tight time constraints
• Good time management, prioritizing, and organizing skills.
• Flexible, and self-motivated with demonstrated initiative and independence.
• Ability to troubleshoot, identify, and initiate solutions.
• Ability to communicate effectively with stakeholders
• Excellent written and verbal communication skills both face-to-face and virtually
• Computer literacy 
• English proficiency
• Valid driver’s licence