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  • Posted: Jan 4, 2022
    Deadline: Not specified
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    Santam Limited is the largest short-term insurer in South Africa, with a market share in excess of 22%, providing short-term insurance products through broker networks and direct sales channels. The company was established in 1918 and offers personal, commercial, and corporate insurance solutions. Santam is a subsidiary of Sanlam Limited and has been listed ...
    Read more about this company

     

    Development Operations Lead

    What will you do?

    The aim of this new role is to increase the capacity to support and maintain the Guidewire & Thunderhead production and non-production infrastructure and software. 


    This role will also be responsible for 

    • Managing & supporting complex systems in the cloud. 

    • Driving optimisation of the DevOps environment through the use of automation. 

    • Providing direction to stakeholders impacted by DevOps operations and will also have to be the lead technical expert in various DevOps related domains in order to provide direction, approval and support as required.  

    • Serving as an escalation point for the technical roles in this team and for others who may need this support.

    What will make you successful in this role?

    • Provide direction and guidance to Architects and Technical Specialists on ways to automate and improve the development, release management and production observation processes & procedures.  This role will be responsible for the solution that is implemented and will have to sign off any solution developed.

    • Oversee, manage and optimise the administration of infrastructure deployment, technical support processes, support procedures, deployments & releases, servers, nodes, databases, etc.

    • Drive adoption of standards that are to be adhered to by software developers and testers to ensure that they follow established processes and works as intended.

    • This will include co-ordination of the relevant training & certification in relation to the requirements of the roles.

    • Identify opportunities for efficiency and improvements of hardware and software resource performance (CPU, Memory, Disk I/O, etc.)  across all environments and take decisive action where potential business user impact is anticipated or experienced

    • Team management and leadership

    Qualifications

    • National Diploma / Bachelor’s degree in Computer Science, Statistics, Informatics, Information Systems, Information Technology, Engineering field preferred 

    Knowledge and Experience

    • Minimum of 10 years relevant experience within IT.

    • Minimum of 5 years within a Lead role, managing complex hardware and software environments and teams.

    • 5+ years’ software development experience in Java at a senior level.

    • Solid experience with Docker, Atlassian Suite, Bamboo

    • Solid experience in application development, support and release management

    • Experience in messaging middleware, web services, SOAP, REST, SOA, ESB, SMTP, FTP, secure FTP

    • Minimum 5 years experience working with and supporting complex systems deployed to cloud i.e. AWS

    Skills

    • Working experience with Linux (RHEL), Java, SQL Database, distributed web applications

    • Proficient in Solution architecture design and delivery (e.g. TOGAF)

    • Experience with Docker, Atlassian Suite, Bamboo

    • 5+ years’ IT development experience in Java

    • Solid experience working with and supporting complex systems deployed to cloud i.e. AWS 

    • Competent in problem solving and troubleshooting at application and networked infrastructure levels

    • Stakeholder management as it relates to business and technical users at different levels in the organisation

    • Research and presentation skills 

    • Must be able to work in a team focused highly pressurised and dynamic environment

    • Investigation and analysis of information

    • Demonstrated leadership and management capabilities are key

    • Planning and organisation

    • Communication of technical guidance and instruction to team members

    • Ability to write technical instructions in the use of programs and / or program modifications

    • Ability to accept accountability for actions and decisions

    • Able to succeed through others

    • Enterprise Systems Management

    • Service standards

    • Project Oversight

    • IT governance and compliance

    • Technologies

    Core Competencies

    • Cultivates innovation - Contributing through others
    • Customer focus - Contributing through others
    • Drives results - Contributing through others
    • Collaborates - Contributing through others
    • Being resilient - Contributing through others

    About The Company

    Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. 

    Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees. 

    At Santam, we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals, we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

    go to method of application »

    Claims Specialist: Liability

    What will you do?

    Claims Practice Management 

    • Attend and manage all aspects related to a portfolio of specialist Liability claims such as claims registration, case management, drafting, diary, recoveries, and settlement negotiations.

    • Draft settlement agreements and other legal documents within mandate as per the Claims Governance Folder.

    • Strategically manage a portfolio of claims.

    • Manage loss adjusters and attorneys appointment on matters and ensure compliance with agreed service level agreements.

    • Monitor and manage legal spend of attorneys and loss adjusters.

    • Manage system processing and compliance with systems by way of payments, updating signed off reserves, proper recordal of information etc.

    • Attend to Operational duties as allocated 

    • Actively manage and record claims above certain thresholds as per The Claims Governance Folder and report on matters to Claims Co and Executive where required.

    • Comply with internal and external regulatory framework and internal and external processes and procedures in accordance with organisational standards.

    • Draft processes and procedures that are compliant with relevant regulatory framework and applicable legislation. 

    • Effectively liaise and interact with Underwriters. 

     

    Analysis

    • Consider, analyse and interpret insurance policy and the contractual impact thereof for the determination of coverage;

    • Critically analyse the facts of the matter and their impact on the underlying policy.

    • Draft opinions on the interpretation of coverage in relation to the facts and the applicable policy, present and motivate;

    • Draft opinions on merits and quantum of matter with the relevant caselaw and legislation applicable;

    • Apply critical thinking to ensure appropriate decisions on merits, quantum and policy response.

    • Critically consider and evaluate information provided and identify information required.

    • Conduct a strategic assessment of claims and make strategic decisions and recommendations on handling of claims.

    • Develop and maintain an understanding of technical and legal aspects impacting on the policy’s operation. Make representations and recommendations on improved wording and trends identification to underwriters

     

    Individual Claims Leadership

    • Be involved in continuous training and development in respect of Case Law, Policy wording, etc. 

    • Assist in identifying and developing SOP’s and processes to ensure claims department effectiveness.

    • Take initiative in creating opportunities of interaction with Brokers and Insureds. 

     

    Client Liaison (Internal and External)

    • Liaise with clients to resolve queries to the satisfaction of the affected parties within the scope of authority and / or responsibility.

    • Prepare for and attend meetings and consultation with brokers, insureds, legal representatives and loss adjusters.

    What will make you successful in this role?

    Generic

    • Administrative Skills 

    • Analysis and Judgement 

    • Attention to Detail 

    • Client Orientation 

    • Communication Skills including negotiation 

    • Follow Up 

    • Initiative 

    • Interpersonal Skills 

    • Organisational Awareness 

    • Planning and Organising 

    • Teamwork 

    • Computer Literacy 

     

    Specific 

    • Ability to strategise and drive a claim to finality 

    Qualification and Experience

     

    Experience 

    • Previous non-motor liability claims handling experience 

     

    Qualifications 

    • Matric 

    • Law Degree 

    • Admitted attorney 

    • FAIS compliance a preference 

    Core Competencies

    • Cultivates innovation - Contributing independently
    • Customer focus - Contributing independently
    • Drives results - Contributing independently
    • Collaborates - Contributing independently
    • Being resilient - Contributing independently

    About The Company

    Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. 

    Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees. 

    At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

    Method of Application

    Use the link(s) below to apply on company website.

     

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