What will you do?
The main purpose of the job is to administer all claim assessments, assessor appointments, corresponding with brokers and service providers and attending to claim documentation. It further involves building relationships with brokers by responding to queries and other outstanding matters and saving of claim correspondence.
- Accurate registration of new claims
- Claim assessment within the parameters of the wordings
- Prepare matters for presentation at Claims Committee
- Correspondence with brokers, assessors etc.
- Adherence to company SLAs
- Accurate reserving
- Attend to all queries
- Maintenance / administration of schemes
- Data capturing (loading payments, closing claims etc.)
- Correspondence: hard copies & e-mail
- Diary management and follow up
Minimum Requirements
- Matric
- Legal and/or Business degree (or studying towards) would be an advantage
- Minimum 2 Years Engineering Insurance Claims Experience will be an advantage
- RE5 Qualification will be an advantage
- Computer Literacy: Microsoft Office - proficiency in Word, Excel PowerPoint and Microsoft Outlook
Personal Qualities
- Accuracy
- Attention to detail
- Team player
- Confident, assertive, professional
- Excellent communication skills, verbal and written
go to method of application »
The Role
We are looking for a Software Engineer to design, develop and maintain key parts of the core insurance platform. Your ultimate goal is to continuously improve and extend our backend services and applications. You enjoy moving fluidly between developing new software, debugging and fixing bugs, analysing and improving existing code, and collaborating with other team members. You will report to the Head of Technology and work daily with a squad of designers, engineers and testers.
You will be part of an Engineering team that will be growing to 14 team members by 2024. You’ll work closely with the other parts of the business (actuarial, marketing, operations and product) and the rest of the Engineering team, to deliver on our technology goals.
The Team
The Engineering team builds and operates a modern, cloud-first digital insurance platform at the core of Santam Switch. The team owns the business layer, insurance engine and APIs that power our mobile app and partner integrations. The Engineering team has five main functional areas/disciplines:
- Platform Engineering: Builds the insurance platform at the core of Santam Switch.
- Cloud Engineering: Builds the core cloud infrastructure that underlies our platform.
- Mobile Engineering: Builds Android and IOS mobile apps using React, Swift and Kotlin.
- Quality Assurance: Responsible for quality across the entire platform.
- IT Operations: Responsible for ensuring the smooth and secure operation of IT services.
Responsibilities
Improve the quality of the platform.
- You will aim to continuously improve the code base, documentation, stability and usability of the core insurance platform.
- This can mean: paying down technical debt, rearchitecting old design decisions, and improving performance and resilience.
Extend the platform.
- You will build new capabilities of the platform that empower our users.
- You will take part in the technical design and decision-making for your area of the platform.
Improve our team.
- You will share your experience and knowledge.
- You will improve our documentation, and document your design decisions and rationale.
Our ideal candidate
- 2+ years of software development experience (e.g. Software Engineer).
- Bachelor’s Degree in a relevant field or equivalent professional experience.
- Strong prior experience in Python, i.e. a level of Python mastery (knows the ecosystem, knows the libraries). You’ll be expected to be code-productive in minimal time.
- Experience with cloud services. We use Amazon Web Services for all our infrastructure and service needs so relevant experience with AWS is important.
- Experience with Linux and creating and running containerised applications (e.g. with Docker).
- SQL knowledge and experience are required.
- Experience in Insurance or Financial Services is advantageous.
- Experience in a start-up environment is advantageous.
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