Jobs at Santam Insurance

JOB DESCRIPTION

• The successful incumbent will be responsible for a team that deals with litigated recoveries and liability claims arising primarily from motor vehicle accidents as well as outsourced recovery matters. This role will include managing, supporting, and developing the team to ensure superior service delivery and quality of work. 
• In addition, the incumbent will oversee the financial performance of the team, attorneys, and debt collectors. This individual will be required to establish and maintain quality standards that drive client delight, cost efficiency, high financial performance, process compliance and deliver first time right service excellence. 

The following accountabilities are applicable:

• Manage and report on team performance.
• Apply basic statistical analysis to track performance variations.
• Manage human capital and development of staff.
• Set goals for the team and manage team capacity.
• Ensure compliance to contracted service levels and optimised processes.
• Mandate to handle claims, by exception.
• Participate in ad-hoc projects and improvements.
• Ensure adherence to various policies, legislative requirements.
• Manage internal and external relationships.
• Lead and motivate team.
• Continually review and measure team activities against targets, standards and service levels, agreeing and taking actions to improve capability and performance so that the team achieves its maximum potential;
• Resolve operational performance variations;
• Escalate irresolvable problems to higher levels.

QUALIFICATIONS AND EXPERIENCE

• Matric/Grade 12.
• Relevant Law Degree.
• Admitted Attorney (advantageous) 
• Minimum 5-10 years short-term insurance experience.
• Proven track record of successful people leadership and process improvement. 

KNOWLEDGE AND SKILLS

• Knowledge and practical experience in Civil Litigation 
• Insurance process and product knowledge
• Analytical and problem-solving
• Delivery/results orientation
• Conflict Resolution
• Business Acumen
• Capacity management and planning
• Time Management     
• Negotiation
• Planning and execution
• Communication

COMPETENCIES

• Driving strategy
• Client focus
• Enabling innovation
• Change leadership
• Talent enablement
• Working with people
• Leading & supervising
• Coaching & development
• Performing under pressure
• Planning & organizing
• Problem solving
• Negotiating and getting agreement

go to method of application »

JOB DESCRIPTION

• Responsible for the development and execution of test cases to verify and validate the functionality on the workflow (Dynamics 365) and Robotics (UiPath) platforms. Also responsible for linking test cases to business/systems requirements to ensure traceability. Will also be responsible for executing regression tests, logging of defects, and tracking defects. 

DUTIES

• Analysing user stories and/use cases/requirements for validity and feasibility with the Business Analyst and /or Developer. 
• Collaborates closely with other team members and departments. 
• Responsible for creating and executing test cases. 
• Identify and create necessary test data.  
• Detect and track software defects and inconsistencies with project team. 
• Checking test results and logging test failures  
• Analyses test failures 
• Analyses metrics for quality assessment 
• May Work closely with Business Analyst to influence and monitor User Acceptance Testing. 
• Tracking and monitoring of errors and test results with project team 
• Responsibilities may require after hours and weekend work in response to needs of the systems being supported. 
• Execute all levels of testing (System, Integration, and Regression) 
• Apply quality engineering principals throughout the Agile product lifecycle. 
• Provide support and documentation. 

QUALIFICATIONS AND EXPERIENCE

• Minimum of 3 years as a Software Tester.  
• Testing certification (ISTQB – Foundation certificate) is a prerequisite. 
• Ability to handle multiple tasks simultaneously. 
• Previous experience using tools like JIRA, Confluence and Xray Test Repository 
• Experience in software testing methodologies (agile, waterfall, functional and non-functional), test planning, test cases development, execution of test cases 
• Experience in developing test cases and test scenarios from use cases and/or requirements specifications. 
• Demonstrates strong analytical and problem-solving skills and strong attention to detail. 
• Possesses good understanding of Quality Control and Quality Assurance concepts across the SDLC and the TDLC 
• Understands test metrics and how they are used for decision support. 
• Has experience with Requirements Management, Test Management and Defect Management Tools.  

SKILLS

• Provides input to continuously improve test methodology.  
• Reviews functional requirements,  
• Defines test scenarios. 
• Traces coverage and clearance 
• Provides input to standard test metrics and reporting. 
• Prioritize defect management with development team. 
• Has good time-management skills. 

KNOWLEDGE

• Standard Dynamics365 Application or Robotics knowledge an advantage. 
• System development life cycle and Test Development Lifecycle. 
• Methods, standards, and techniques supporting domain. 
• Best practices in domain 
• Defect management 
• Good working knowledge of testing best practices and frameworks 

COMPETENCIES

• Delivering results and meeting customer expectations 
• Relating and networking 
• Applying expertise and technology 
• Achieving personal work goals and objectives 
• Good communication skills (write and read English) 
• Able to work independently. 
• Able to work under pressure. 
• Attention to detail. 
• Is a good team player .