Jobs at Santam Insurance

ABOUT THE POSITION

• In the Santam Marine the is focused on delivering measurable business results/outputs through direction and control of financial, material and human resources.  Performance measures are clear, visible and direct, and roles are typically primarily accountable for operations or revenue-generating activities.  
• This role is based in Gauteng, Johannesburg. 

RESPONSIBILITIES

• Translates and communicates implications of corporate vision for own area
• Creates a purpose or vision for their part of the organization that supports larger organizational goals and provides unique insight on this part of the organization  
• Develops annual operating plan and secures resources necessary to achieve identified objectives consistent with appropriate consideration of medium term requirements
• Scans the external environment in order to identify and take advantage of immediate business opportunities to improve results within defined area of responsibility
• Determines systems and procedures to ensure optimal use of resources
• Identifies people and organizational requirements to enable achievement of short to medium term business plan results
• Determines priorities for resource allocation and deployment to optimize the productivity of internal resources in delivering results
• Establishes performance expectations and resource allocations consistent with desired results
• Ensures the right resources are in place with appropriate support to achieve medium term business results
• Monitors results and reallocates or reorganizes resources to improve performance
• Directs, controls, and optimizes resources to meet established objectives and deliver agreed results
• Identifies and drives changes which will improve effectiveness and efficiency – doing a range of things better
• Ensures the right people are in place with the appropriate support to accomplish annual operating plan
• Creates a positive organizational climate to energize direct reports in order to minimize turnover, absenteeism, labour disputes, and other work disruption and maximize productivity of employees
• Provides periodic reports on performance against plan and progress on key results.   Adjusts plan and resource allocation in line with changed priorities
• Represents/reports customer viewpoint upward to the larger organization

QUALFICATION and EXPERIENCE

• B. Comm/similar or relevant insurance-related degree/diploma
• AIISA or FIISA or similar qualification (advantageous)
• Broad financial services/ insurance background
• 10 years of Marine Insurance experience
• 5 years of experience in management
• Experience in managing underwriting performance, growth and sustainability.
• Experience in operating at a Management level in the short-term insurance industry
• Experience in conducting high-level (client) negotiations
• Strong sales and business skills

SKILLS and KNOWLEDGE

• Ability to conduct research into regulatory compliance issues.
• Ability to draft reports and deliver on regulatory compliance reviews.
• Advanced knowledge of the legislation affecting the financial services industry, in particular the insurance industry.
• Good written and verbal communication skills.
• Productivity and motivation/morale of workforce
• Development of critical skills and capabilities

Technical knowledge

• Technical advice and support
• Assist with production target achievement
• Compliance
• Partnership and network building

Personal Attributes

• Business insight - Contributing independently
• Communicates effectively - Contributing independently
• Action-oriented - Contributing independently
• Plans and aligns - Contributing independently

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Who are we?

• Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. 
• Santam Operations, Commercial Contact Centre have career opportunities available for Insurance Consultants based in Hill on Empire. The insurance consultant role is focused on providing an end-to-end service and support to brokers.

This role is focused on, but not limited to; servicing broker requests, including enquiries.

• Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services;
• Dealing with general insurance and policy specific enquiries;
• Dealing with issuance of new policies/ policy maintenance/ renewal / agri aspects of policies;
• Assisting to resolve all insurance queries within required timeframe and compliance requirements;
• Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books;
• Undertaking to adjust premiums in line with new asset values;
• Managing client expectation on expected turnaround times for submitted requests;
• Adhering to underwriting criteria and regional requirements;
• Assist with profiling the client with the best suitable product and underwriting criteria;
• Advising brokers to ensure that we meet with clients’ needs in terms of the correct cover and product;
• Assisting in implementing solutions for improvement; and
• Standing in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.

QUALIFICATIONS AND EXPERIENCE

• Matric/ Grade 12
• 60 commercial lines FAIS credits
• A relevant insurance related qualification (e.g. NQF lev 4) would be advantageous 
• Proven work experience in commercial, agriculture policy administration and underwriting within the short-term insurance industry
• Minimum of 3 years’ experience in short term insurance commercial lines and/or Agri assets

KNOWLEDGE AND SKILLS 

• Excellent verbal and written communication skills
• Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients
• Ensure adherence to quality, compliance and accreditation standards
• Conduct efficient administration
• Optimising work processes

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What will make you successful in this role?

• Classification of spend and detailed analysis of spend.   
• Development of procurement business cases.  
• Initiate procurement initiatives and development of approved category plans.   
• Sourcing and contracting management of commodities within the procurement portfolio.   
• Management of costs and achieve savings against the budget.   
• Drive strategic sourcing initiatives and show acumen towards driving new initiatives.   
• Manage supplier relationships; manage contracted database and new contracts.
• Ensure necessary compliance processes are adhered to.  
• Manage and maintain various reporting platforms and validate system integrity and data quality.  
• Internal stakeholder management between procurement, operations/business and clients.  
• Attend and provide support in required Cross Functional Sourcing Team meetings.  
• Support the relevant procurement managers in ad hoc duties.  

This will result in the following outcomes:

• Cost savings  
• Providing Client Delight in terms of optimal supply of service; 
• Providing “Best Practice” procurement processes to increase efficiency; and  
• Supporting and upholding a team culture of Engagement.  

Qualification and Experience

• Member of Charted Institute of Purchasing and Supply (CIPS) with level 4/5 or equivalent CIPS is beneficial.
• BComm (preferable) or equivalent being a Procurement Qualification with other relevant qualifications.  
• Experience in sourcing, contracting and supplier management across multiple spend categories.  
• Minimum of 5 years practical experience in procurement and/or supply chain environment (Preferable) in financial services sector or related.  

Knowledge and Skills

• Excellent ability to interact and work cross functionally within organization  
• Strong planning and organizing skills  
• Strong supplier / market analysis skills  
• Problem solving skills   
• Project management skills  
• Contract management and administration skills   
• Ability to perform under pressure and deadlines  
• Presentation skills and excellent communication skills