Jobs at Sporty Group

About the role

• Are you a strategic thinker with a strong commercial and contractual background, ready to lead the charge in emerging markets? We’re looking for an experienced Business Development Director to drive our growth in new geographical regions. If you thrive in fast-paced, evolving environments and have a knack for building meaningful partnerships, we are looking for you.

What you'll be doing

• Lead Market Expansion: Drive business development in emerging markets, identifying and seizing growth opportunities in new regions. Take ownership of local provider relationships, ensuring smooth operations and regulatory compliance. Manage compliance work in collaboration with internal teams, supporting Provider integrations and certification requirements
• Build and Manage Provider Relationships: Identify, negotiate, and manage relationships with local providers to support market entry and growth. Ensure compliance with local regulations and align provider agreements with business objectives. Maintain a deep understanding of each market’s regulatory landscape, navigating challenges to drive success
• Contract and Compliance Management: Handle contract negotiations, securing favourable terms that align with business goals. Support compliance efforts, coordinating closely with internal teams to meet regulatory requirements
• Market Intelligence and Strategy: Vet new products and analyse competitive landscapes to inform strategic decisions. Provide insights that shape market entry strategies and long-term growth plans
• Internal Collaboration and Communication: Work closely with payments, compliance, and product teams to ensure seamless execution of business strategies. Act as a bridge between external providers and internal stakeholders, ensuring clear communication and aligned goals
• Relationship Management: Build and nurture strong relationships with key providers and stakeholders, ensuring long-term, mutually beneficial partnerships. Navigate the complexities of restraints of trade, maintaining ethical and compliant business practices

What you'll bring

• Experience and Independence: A seasoned professional with a proven track record of working independently after onboarding
• Commercial and Contractual Expertise: Strong background in commercial negotiations and contract management, ideally within the Gaming sector
• Flexibility: While South Africa is the preferred location, candidates in other regions will also be considered
• Fluent in English along with French OR Portuguese is essential

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About the role

• Are you passionate about driving customer loyalty and engagement? Do you thrive in a fast-paced, data-driven environment where innovation and personalisation lead the way? At Sporty, we’re on a mission to deliver exceptional experiences to our players — and we’re looking for a Retention Lead to spearhead strategies that keep them coming back for more.
• As our Retention Lead, you’ll take full ownership of our retention efforts, developing and executing strategies that boost customer lifetime value and deepen user engagement.
• You’ll work cross-functionally with marketing, product, analytics and external partners to deliver high-impact, localised campaigns that resonate with our players.

What you'll be doing

• Own and execute the end-to-end retention strategy across key products and markets
• Design and run lifecycle campaigns that drive engagement, reactivation, and LTV uplift
• Build and manage player segmentation for targeted, data-led communications
• Collaborate with Product and Data to experiment with incentives, nudges, and triggers
• Monitor retention KPIs (e.g. D7, D30, churn rate) and continuously optimise bases and results
• Conduct competitive analysis to benchmark offers, touchpoints, and funnel performance
• Act as the primary point of contact for retention - with the potential to grow the function as impact scales

What you'll bring

• Degree-qualified in Marketing, Business, or a related field
• Minimum 2+ years’ experience in a Retention Lead/Management role
• At least 2+ years’ experience in the Online Gaming industry is essential
• Excellent written and verbal communication skills in English
• Strong analytical mindset with a performance-driven approach to marketing
• Comfortable working with data, customer segmentation, and automation tools (experience with CRM platforms is a plus)
• Proven people management skills with the ability to inspire and grow a team
• Highly organised, proactive, and adaptable in a fast-moving environment

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About the role

• As a VIP Account Manager at Sporty, you will build and maintain strong relationships with our high-value clients, ensuring their satisfaction and overall experience. 
• You will be responsible for providing personalized and tailored services to our VIP clients, resolving inquiries, requests or issues, fostering customer loyalty, retention and maximizing revenue.
• The VIP Account Manager will collaborate with different internal teams across the business.

What you'll be doing

• Building and maintaining strong relationships with VIP customers with the objective of retention and identifying opportunities to enhance their experience
• Providing  proactive support to VIP players, ensuring their needs are met promptly and effectively
• Monitoring VIP player activity and engagement and working on VIP specific campaigns and promotions
• Responsible for analysing data and internal reporting
• Working closely with internal departments to ensure seamless communication and execution of processes, leading to best-in-class experience for VIPs
• Staying updated with industry information, policies, and regulations in the iGaming sector
• Ensuring data security

What you'll bring

• Previous experience as an Account Manager within the iGaming industry
• Excellent communication and presentation skills
• Outstanding problem-solving skills with a proactive approach
• Have the ability to work under pressure, in a team environment and able to multitask with projects and tasks and adjust quickly to change and able to focus on new priorities
• Strong drive to achieve and exceed targets
• Willingness to work weekends
• Fluency in English