Jobs at The South African National Roads Agency (SANRAL)

MINIMUM REQUIREMENTS:

• BCom Honours (Information Systems) / Bsc Honours (IT) Or Equivalent Qualification (NQF8).
• Must hold a CISA certification. 
• Must have a valid Membership with ISACA.
• A Minimum of 10 years public sector experience; 8 years IT audit experience of which 5 must be at managerial level; 5 years previous experience auditing public sector (PFMA) entity. 
• Exposure to COBIT/ Prince 2/ cybersecurity or ITIL

ADVANTAGEOUS:

• CISM, CISSP, CA(SA) / CIA / RGA certification will be an added advantaged.

TECHNICAL COMPETENCIES:

• Assurance – Provide assurance over IT governance, systems audits and security controls audits etc.
• Combined assurance – Drive combined assurance on IT assurance with AGSA.
• Consulting services – Engage in advisory and IT consulting services as required.
• Proactive reviews – Involvement in proactive assurance reviews.
• Planning, budgeting, forecasting/ Business development/ IFC audit etc.
• Critical review – Critical review of projects and return on investments (ROI) analyses
• Maintenance of Internal audit methodology
• Special audits

KEY RESPONSIBILITIES:

Strategic Functions

•  Provide input in development of strategic plan for the unit
• Oversee development of operational plan in assigned portfolio, delivery of outputs including staff and stakeholder management
• Direct the identification, evaluation and monitoring of the risk areas and assist with the development of the Internal Audit Methodology and the Annual Risk Based Audit Plan and the three-year rolling plan.
• Lead the IT audit function in playing a strategic role in providing value-add audit insights, meaningful stakeholder partnerships and embedding the principles of good governance.
• Environmental scanning and monitoring of macro and micro risks that impact IA unit and delegated functions
• Provide value added assurance and consulting activities that offer proactive as opposed to detective assurance.
• Partner more closely with key internal and external stakeholders to ensure optimal combined assurance to the Board and Management and make certain that key risks are appropriately addressed and best practices are recommended and implemented.
• Stay updated on emerging technologies and IT risks, challenge existing processes, and implement best practices to improve audit effectiveness
• Participate and lead key IT related steerco to enhance advocacy and good governance in assigned areas.

Audit Planning

• Develop and execute annual IT audit plan including IT general controls, cybersecurity, data governance, compliance audits etc. including advisory assignments
• Assess risks, define audit scopes, design audit programs, and perform fieldwork, including evidence collection.
• Analyse IT risks, evaluate the adequacy and effectiveness of controls, to provide assurance IT systems maintain data integrity, confidentiality, and availability.
• Lead the review and assessment of systems of control, compliance, risk management and governance to determine if the organization has adequate standards/processes in place to achieve organizational objectives.
• Supervise the performance of audits from identification and planning of projects to issuing and presenting of final reports to executive management and those charged with governance in accordance with The International Standards for the Professional Practice of Internal Auditing and best practice frameworks.
• Participate in the development of the annual audit plan in consultation with Management, Risk Management and the Auditor General for review and approval.
• Conduct risk and control assessment of assigned department or functional area in established/required timeline for the development of the audit plan and the basis for planning audit projects.
• Perform ongoing environmental scanning for emerging risks and keep abreast with all relevant legislative changes, standard operating procedures, methodology and guidelines.

Audit Execution

• Design and execute assurance and advisory engagements
• Oversee recommendations around key business processes e.g. consolidation of infrastructure assets and technologies (particularly ex-GFIP/etoll assets) into National data center to streamline operations and improve efficiencies
• Ensure IT and related risks are adequately covered and responded to
• Drive implementation of combined assurance framework and increased reliance by AGSA on internal audit work
• Execute proactive assurance reviews as mandated by management and board
• Ensure that all assigned audits are executed as per the audit plan and agreed timelines
• Develop risk-based audit programmes and evaluate the suitability of internal control design and make recommendations on findings.
• Manage audits to ensure that they are conducted in line with applicable standards and within the time budgets and timelines determined as per the audit plan.
• Suggest and perform consulting and advisory engagements to add value to the organization.

Audit project quality 

• Ensure that policies, procedures and guidelines, which impact on functional areas are in place, cascaded and are clearly understood, while determining the level of internal compliance (in terms of Quality Assurance standards (IIA) in line with Internal Audit methodology.
• Maintain and provide recommendations to improve standard operation procedures for internal auditing.
• Training and capacity building of audit team members.

Audit and management reporting

• Validate the accuracy of findings and decide on severity of weaknesses • Recommend solutions for improvement of processes and controls.
• Draft audit findings for improvements in the economy, efficiency, and effectiveness of controls, risk and governance of audit areas.
• Coordinate activities and involvement with various internal stakeholders to finalise audit reports.
• Provide feedback reports on status of projects highlighting significant weaknesses and suggested improvements.
• Compile reports to management committees and the audit committee.

Project and Financial management 

• Responsible for managing allocated budget and assisting the Chief Audit Executive with internal audit budget and financial management of the internal audit function
• Review and assess the effectiveness of financial controls within allocated centre and Internal Audit function. 

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POSITION OBJECTIVE:

• The successful incumbent will be responsible for supporting the Senior Manager: Internal Audit and the Chief Audit Executive in implementing the Internal Audit Strategy and the Annual Internal Audit Plan. This includes providing independent assurance, including proactive assurance, on the adequacy and effectiveness of governance, risk management and internal controls through the planning, execution and reporting of value-adding, risk-based internal audits in accordance with the Global Internal Audit Standards, thereby supporting SANRAL in achieving its strategic and operational objectives. Managing, supervising and developing Senior Internal Auditors and Junior Internal Auditors on a day-to-day basis, ensuring the effective execution of the Annual Internal Audit Plan and the delivery of high-quality audit services.

MINIMUM REQUIREMENTS:

• An Honours degree in Internal/External Auditing at an NQF Level 8. (includes related qualifications).
• Must hold an active Certified Internal Auditor (CIA) designation or equivalent, include CA(SA), RGA and be a member in good standing. 
• A minimum of eight (8) years’ experience in internal audit/external audit in the public sector (entities governed PFMA) with at least five (5) years at a managerial or supervisory level overseeing audit teams. 

ADVANTAGEOUS:

• Internal/external audit experience in a similar environment to SANRAL (a state-owned entity). 
• Internal/external audit experience in public entities governed by the Public Finance Management Act (PFMA).

TECHNICAL COMPETENCIES:

• Ability to assume an advisory role to management
• Solid knowledge of mentoring and coaching
• Solid knowledge of report writing
• Solid experience in knowledge of PFMA and Treasury regulations.
• Knowledge of Risk Management/Corporate Governance/Internal Control Systems
• Knowledge of Data Analysis
• Knowledge in Project Management
• Knowledge of Research/Benchmarking
• Interviewing skills
• Compliance reporting
• Review of High-value tenders and proactive assurance reviews

KEY RESPONSIBILITIES:

Conduct Supply Chain Management (SCM) Proactive Assurance Audits

• Plan (SCM) Proactive Assurance Audits in accordance with Internal Audit Methodology and Global Internal Audit Standards.
• Execute (SCM) Proactive Assurance Audits in accordance with Internal Audit Methodology and Global Internal Audit Standards.
• Report on the (SCM) Proactive Assurance Audits in line with Internal audit Methodology and Global Internal Audit Standards.
• Present the Proactive assurance Audit report to Management, Board and board subcommittee.
• Track and monitor requests for proactive Supply Chain Management (SCM) reviews.

Strategic Functions

•  Participate in the development and updating a risk based Three-Year rolling Plan and annual audit Plan.
• Participate in the development and updating of the Internal audit Methodology and Internal audit Charter.
• Participate in the development and updating Internal audit Strategy.
• Provide value added advisory services that offer proactive as opposed to detective assurance.
• Develop and update the forensic Investigations policies and procedures.
• Streamline audit processes to enable continuous monitoring of core processes to enable timely mitigation of risk events.
• Partner more closely with key internal and external stakeholders to ensure optimal combined assurance to the Board and Management and make certain that key risks are appropriately addressed.

Engagement Planning – Internal Audit

• Prepare project management plan and consider all requirements, deadlines for requirements, time needed to conduct audits, workforce availability and other elements e.g. use of service providers affecting the schedule.
• Lead the review and assessment of systems of control, risk management and governance to determine if the organization has adequate standards/processes in place to achieve organizational objectives.
• Supervise the audits from identification and planning of projects to issuing and presenting of final reports to executive management in accordance with the Global Internal Audit Standards and SANRAL Internal Audit Methodology.
• Considers all SANRAL requirements, deadlines for requirements, time needed to conduct audits, workforce availability and other elements affecting the audit schedule.
• Establish risk-based audit programmes.
• Conduct risk and control assessment of assigned department or functional area in established/required timeline for the development of the audit plan and the basis for planning audit projects.
• Lead engagement planning phase of the audit in interns of the SANRAL internal Audit Methodology and Global Internal Audit Standards
• Ensure appropriate audit software and data analytical tools are effectively utilised to plan, execute and report on audits.
• Writes correspondence notifying auditee being audited of schedule, assigned individual(s), source of audit, records required and other pertinent information.
• Keep abreast with and applies all relevant legislative changes, standard operating procedures, methodology and guidelines.

Engagement Execution - Internal Audit

• Lead the audits (special audit requests, follow up audits and audits as per the annual audit plan) in accordance with SANRAL Internal Audit Methodology and the Global Internal audit standards.
• Manage audits to ensure that they are conducted within the time budgets and timelines determined as per the audit plan.
• Source relevant information required for analysis and testing.
• Evaluate the suitability of internal control design and make recommendations on findings.
• Oversee the audit team and provide guidance to ensure timely completion of audit projects.
• Perform any other tasks as required from time to time.

Engagement Management and Reporting - Internal Audit 

• Prepare a draft audit report to include all audit findings identified.
• Present and discuss the audit report with the client.
• Maintain supporting evidence to ensure that engagement results are supported by evidence.
• Provide recommendations to enhance processes and controls.
• Assist in coordinating internal audit work with other assurance providers.
• Provide status reports on projects and recommend measures to ensure timely completion of the audits.
• Assist in compiling Internal Audit Report to management committees, Audit and Risk committee, other Board sub committees and the Board.

Stakeholder Engagement

• Effectively engage and communicate with auditee management, audit team, service providers, external auditors, other stakeholders and Internal Audit management
• Ensure that internal audit activities are effectively coordinated with other assurance providers through the agreement of a time bound combined assurance model, including internal and external audit, risk management, forensics and compliance functions.

People Management 

• Manage own and staff productivity to ensure optimal use of resources
• Provide guidance to subordinates and service provider personnel on assigned tasks and/or activities.
• Lead, manage, manage performance and supervise staff allocated for reviews and other assignments and take responsibility for all outputs of the team.
• Manage own and staff productivity and deliverables in an effective manner and assume a supervisory role.
• Provide direction and management to the direct reports to ensure they execute the divisional strategy and manage their portfolios effectively.
• Be responsible for the implementation of the Human Capital Strategy for area of control.
• Ensure that there are sufficient execution capabilities within the audit team.
• Coach, train, guide and develop internal audit team.
• Oversee and manage the performance of the audit team.

Financial Management 

• Contribute to the preparation of the internal audit department budget.
• Monitor and manage the budget to prevent overspending and underspending.

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POSITION OBJECTIVE:

• The successful incumbent will support the Senior Internal Auditor and Internal Audit Manager in implementing and executing the operational plan and to provide assurance on the adequacy and effectiveness of internal controls. This will be achieved by performing value-adding, risk-based audits in accordance with the Global Internal Audits Standards, thereby supporting SANRAL in achieving its strategic and operational objectives.

MINIMUM REQUIREMENTS:

• A bachelor’s degree in Internal Auditing or equivalent at an NQF Level 7 (or an equivalent qualification, including a BCom in Accounting, BTech in Internal Audit, or BTech in Accounting).
• At least three years’ relevant internal audit experience or equivalent (external audit experience).

ADVANTAGEOUS:

• An Honours degree in Internal Auditing or equivalent at NQF Level 8 qualification
• Internal Audit Technician designation
• Certified Internal Auditor (CIA) designation or at least pass one or more parts of the CIA
• Internal or external audit experience in public entities governed by the Public Finance Management Act (PFMA)
• Internal or external audit experience in a similar environment to SANRAL (a state-owned entity)

TECHNICAL COMPETENCIES:

• Solid knowledge of report writing
• Solid experience in knowledge of PFMA and Treasury regulations.
• Solid knowledge of the Global Internal Audit standards.
• Knowledge of Risk Management/Corporate Governance/Internal Control Systems
• Knowledge of Data Analysis
• Knowledge in Project Management (ability to meet the agreed timelines)
• Knowledge of Research/Benchmarking
• Ability to learn and apply best practice frameworks e.g. COSO, etc.
• Interviewing skills. 

KEY RESPONSIBILITIES:

Under the supervision of Senior Internal Auditor / Internal Audit Manager:

Engagement Planning

• Participate in development of the 3yr rolling and annual audit plan
• Participate in development/review of the Internal audit strategy and internal audit methodology
• Obtain and analyse information from clients and environmental scanning to plan engagements
• Conduct risk and control assessment of assigned department or functional area in established/required timeline
• Conducted engagement planning phase of the audit in interns of the SANRAL internal Audit Methodology and Global Internal Audit Standards
• Use appropriate audit software and data analytical tools to effectively during the engagement planning, execution and reporting phase of the audits
• Describe objectives, scope and procedures to cover key risks.
• Drafts the engagement letters and Engagement Planning Memorandum
• Write correspondence notifying auditee being audited of schedule, assigned individual(s), source of audit, records required and other pertinent information
• Keep abreast with and applies all relevant legislative changes, standard operating procedures, methodology and guidelines.
• Ensure that the allocated work is completed within the agreed time frames.

Engagement Execution

• Execute allocated audit work (special audit requests, follow up audits and audits as per the annual audit plan) in accordance with SANRAL Internal Audit Methodology and the Global Internal audit standards
• Source relevant information required for analysis and testing
• Establish risk-based audit programmes to address audit risk
• Evaluate the suitability of internal control design and make recommendations on findings
• Conducts audit testing of specified areas and identify reportable issues and dimension of risk
• Conducts audits within the time budgets and timeline determined as per the audit plan
• Perform any other tasks as required from time to time. 

Engagement Management and Reporting

• Prepare a draft audit report to include all audit findings.
• Maintain supporting evidence to ensure that engagement results are supported by evidence.
• Provide recommendations to enhance processes and controls.

Quality of the Engagement / Audit

• Conduct audit work and ensue that the work conforms with SANRAL internal audit methodology and Global Internal Audit Standards.
• Ensure that policies, procedures and guidelines, which impact on audit quality are clearly understood, while adhering to level of internal compliance in terms of quality assurance standards (IIA) in line with Internal Audit methodology
• Maintain and recommend improved standard operation procedures for implementation
• Give inputs and improvements to audit methodology and other key documents.

Stakeholder Engagement  

• Effectively engage and communicate with auditee management.
• Present and discuss the audit findings with the client.

Administration / Other responsibilities 

• Perform any other tasks as required from time to time.

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MINIMUM REQUIREMENTS:

• An Honours degree in Internal/External Auditing at an NQF Level 8. (includes related qualifications).
• Must hold an active Certified Internal Auditor (CIA) designation or equivalent, include CA(SA), RGA and be a member in good standing. 
• Must hold an active Certified Fraud Examiner (CFE) designation and be a member in good standing.
• A minimum of eight (8) years’ combined experience in internal/external auditing and forensic investigations within the public sector (experience in entities governed PFMA), of which at least five (5) years must have been at a managerial or supervisory level overseeing audit and investigation teams.

ADVANTAGEOUS:

• Internal/external audit experience in a similar environment to SANRAL (a state-owned entity).
• Forensic Investigation experience in a similar environment to SANRAL (a state-owned entity). 

TECHNICAL COMPETENCIES:

• Ability to assume an advisory role to management
• Solid knowledge of mentoring and coaching
• Solid knowledge of report writing
• Solid experience in knowledge of PFMA and Treasury regulations.
• Forensic and Criminal Investigations
• Knowledge of Risk Management/Corporate Governance/Internal Control Systems
• Knowledge of Data Analysis
• Knowledge in Project Management
• Knowledge of Research/Benchmarking
• Interviewing skills
• Compliance reporting
• Review of High-value tenders and proactive assurance reviews
• Investigations

KEY RESPONSIBILITIES:

Conduct Supply Chain Management (SCM) Proactive Assurance Audits

• Plan (SCM) Proactive Assurance Audits in accordance with Internal Audit Methodology and Global Internal Audit Standards.
• Execute (SCM) Proactive Assurance Audits in accordance with Internal Audit Methodology and Global Internal Audit Standards.
• Report on the (SCM) Proactive Assurance Audits in line with Internal audit Methodology and Global Internal Audit Standards.
• Present the Proactive assurance Audit report to Management, Board and board subcommittee.
• Track and monitor requests for proactive Supply Chain Management (SCM) reviews.

Conduct Forensic Investigations

• Plan forensic investigations in accordance with internal audit forensic investigation policies, policies and best practices.
• Execute forensic investigations in accordance with internal audit forensic investigation policies, policies and best practices.
• Report on investigations conducted in accordance with internal audit forensic investigation policies, policies and best practices.
• Track the implementation of recommendations arising from a forensic investigation.
• Compile and submit quarterly progress reports on forensic investigations.

Strategic Functions

•  Participate in the development and updating a risk based Three-Year rolling Plan and annual audit Plan.
• Participate in the development and updating of the Internal audit Methodology and Internal audit Charter.
• Participate in the development and updating Internal audit Strategy.
• Provide value added advisory services that offer proactive as opposed to detective assurance.
• Develop and update the forensic Investigations policies and procedures.
• Streamline audit processes to enable continuous monitoring of core processes to enable timely mitigation of risk events.
• Partner more closely with key internal and external stakeholders to ensure optimal combined assurance to the Board and Management and make certain that key risks are appropriately addressed.

Engagement Planning – Internal Audit

• Prepare project management plan and consider all requirements, deadlines for requirements, time needed to conduct audits, workforce availability and other elements e.g. use of service providers affecting the schedule.
• Lead the review and assessment of systems of control, risk management and governance to determine if the organization has adequate standards/processes in place to achieve organizational objectives.
• Supervise the audits from identification and planning of projects to issuing and presenting of final reports to executive management in accordance with the Global Internal Audit Standards and SANRAL Internal Audit Methodology.
• Considers all SANRAL requirements, deadlines for requirements, time needed to conduct audits, workforce availability and other elements affecting the audit schedule.
• Establish risk-based audit programmes.
• Conduct risk and control assessment of assigned department or functional area in established/required timeline for the development of the audit plan and the basis for planning audit projects.
• Lead engagement planning phase of the audit in interns of the SANRAL internal Audit Methodology and Global Internal Audit Standards
• Ensure appropriate audit software and data analytical tools are effectively utilised to plan, execute and report on audits.
• Writes correspondence notifying auditee being audited of schedule, assigned individual(s), source of audit, records required and other pertinent information.
• Keep abreast with and applies all relevant legislative changes, standard operating procedures, methodology and guidelines.

Engagement Execution - Internal Audit

• Lead the audits (special audit requests, follow up audits and audits as per the annual audit plan) in accordance with SANRAL Internal Audit Methodology and the Global Internal audit standards.
• Manage audits to ensure that they are conducted within the time budgets and timelines determined as per the audit plan.
• Source relevant information required for analysis and testing.
• Evaluate the suitability of internal control design and make recommendations on findings.
• Oversee the audit team and provide guidance to ensure timely completion of audit projects.
• Perform any other tasks as required from time to time.

Engagement Management and Reporting - Internal Audit 

• Prepare a draft audit report to include all audit findings identified.
• Present and discuss the audit report with the client.
• Maintain supporting evidence to ensure that engagement results are supported by evidence.
• Provide recommendations to enhance processes and controls.
• Assist in coordinating internal audit work with other assurance providers.
• Provide status reports on projects and recommend measures to ensure timely completion of the audits.
• Assist in compiling Internal Audit Report to management committees, Audit and Risk committee, other Board sub committees and the Board.

Stakeholder Engagement

• Effectively engage and communicate with auditee management, audit team, service providers, external auditors, other stakeholders and Internal Audit management
• Ensure that internal audit activities are effectively coordinated with other assurance providers through the agreement of a time bound combined assurance model, including internal and external audit, risk management, forensics and compliance functions.
• Provide post-investigation support to Management.

People Management 

• Manage own and staff productivity to ensure optimal use of resources
• Provide guidance to subordinates and service provider personnel on assigned tasks and/or activities.
• Lead, manage, manage performance and supervise staff allocated for reviews and other assignments and take responsibility for all outputs of the team.
• Manage own and staff productivity and deliverables in an effective manner and assume a supervisory role.
• Provide direction and management to the direct reports to ensure they execute the divisional strategy and manage their portfolios effectively.
• Be responsible for the implementation of the Human Capital Strategy for area of control.
• Ensure that there are sufficient execution capabilities within the audit team.
• Coach, train, guide and develop internal audit team.
• Oversee and manage the performance of the audit team.

Financial Management 

• Contribute to the preparation of the internal audit department budget.
• Monitor and manage the budget to prevent overspending and underspending.

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MINIMUM REQUIREMENTS:

• A Bachelors degree or an equivalent qualification at an NQF level 7: Information Technology, Electrical Engineering, Electronic Engineering or equivalent.
• A minimum of five (5) years relevant experience in systems or networking monitoring.
• A minimum of three (3) years supervisory or team lead experience.

Certification:

• ITIL Foundation
• CCNA and/or
• CCNP

The successful candidate will be required to provide after hours support during major network incidents or infrastructure emergencies.

ADVANTAGEOUS:

• Fibre Optic Network Design / Telecommunications Engineering certifications.
• Network +.

TECHNICAL COMPETENCIES:

• Advanced knowledge of enterprise monitoring operations, including real-time monitoring of applications, infrastructure, networks, databases, and digital services in a 24/7 environment.
• Strong understanding of server infrastructure, WAN/LAN connectivity, network devices, storage systems, and service availability monitoring.
• Understanding of ITIL-based Incident, Problem, and Change Management processes, SLA management, escalation protocols, operational continuity practices and Root Cause Analysis (RCA) methodologies.
• Knowledge of system health indicators, capacity monitoring, performance analytics, trend analysis, and proactive fault detection.

KEY RESPONSIBILITIES:

Monitoring Operations Supervision: 24/7 Environment

• Supervise and coordinate 24/7 monitoring operations within SANRAL’s Central Operations Centre (COC), ensuring uninterrupted operational oversight of all critical ICT services.
• Oversee continuous monitoring of enterprise systems, including, business applications, network infrastructure, server environments, databases, Intelligent Transportation Systems (ITS), toll operational platforms, payment processing systems and website and customer-facing digital services.
• Ensure real-time visibility of system performance, service health, alarms, and infrastructure availability through integrated monitoring dashboards.
• Monitor and validate operational dashboards, event consoles, and automated alerts generated by monitoring tools.
• Ensure proper shift handover processes, including transfer of unresolved incidents, operational updates, and outstanding risks.
• Verify that all monitoring activities comply with approved Standard Operating Procedures (SOPs), escalation protocols, and service continuity processes.
• Coordinate operational response during service disruptions, system failures, and infrastructure incidents.
• Ensure proactive identification of operational risks before they escalate into service outages.
• Maintain oversight of all mission-critical systems to ensure operational readiness across SANRAL’s digital services environment.
• Escalate critical service degradation affecting tolling operations, financial systems, and traffic management services.

Incident Detection, Escalation and Response Management 

• Ensure rapid identification, validation, and classification of incidents affecting monitored systems.
• Assess system alerts to determine operational severity, business impact, and urgency.
• Distinguish between genuine incidents, false positives, and informational events.
• Coordinate timely escalation of incidents to relevant technical teams, including Infrastructure support, Network support, Application support, Database administrators, Security teams and external service providers.
• Ensure incidents are accurately logged, categorised, prioritised, and tracked in IT service management platforms.
• Monitor incident response and resolution times against approved service level agreements (SLAs).
• Ensure all critical incidents are escalated within defined timelines.
• Provide operational oversight during Priority 1 and Priority 2 incidents, ensuring immediate response and structured communication.
• Coordinate bridge calls and operational communications during major incidents.
• Track incident lifecycle from detection to closure, ensuring completeness of incident records.
• Review recurring incidents and identify escalation trends requiring permanent corrective action.
• Support post-incident reviews and Root Cause Analysis (RCA) processes.

System Health Monitoring and Performance Oversight

• Monitor overall health, performance, and availability of ICT infrastructure, applications, databases, networks, and operational systems.
• Ensure proactive identification of performance bottlenecks, capacity constraints, and service degradation risks.
• Analyse operational metrics, trends, and system performance indicators to support service optimisation.
• Coordinate with technical teams to address infrastructure, application, and network performance issues.
• Monitor capacity utilisation and recommend improvements to support business growth and operational resilience.
• Ensure operational monitoring thresholds, baselines, and performance indicators remain aligned with business requirements.
• Validate system availability targets and ensure compliance with agreed uptime requirements.
• Support proactive maintenance activities aimed at improving system stability and service reliability.

Monitoring, Administration and Optimisation Tools

• Oversee the administration and effective operation of enterprise monitoring tools used within the COC.
• Ensure monitoring systems are configured to provide accurate event detection, threshold management, and alerting.
• Validate integration between monitoring platforms and service management tools.
• Review and optimise alert configurations to reduce false positives and alert fatigue.
• Ensure proper maintenance of monitoring dashboards, event correlation engines, and reporting systems.
• Coordinate tuning of alerts based on operational trends and system changes.
• Recommend enhancements to monitoring capabilities, including automation and predictive analytics.
• Support implementation of new monitoring technologies and tools.
• Ensure monitoring coverage aligns with changes in SANRAL’s ICT environment.
• Coordinate dashboard enhancements to improve operational visibility for management and technical teams.

Reporting, Compliance and Audit Support

• Produce daily, weekly, monthly, and ad hoc operational monitoring reports.
• Report on System availability, Infrastructure uptime, Incident volumes, SLA performance, Major service disruptions, Operational risks and Capacity trends
• Maintain accurate operational records for governance, audit, and compliance purposes.
• Support internal and external ICT audits by providing monitoring evidence, incident records, and operational logs.
• Ensure all monitoring activities comply with SANRAL governance standards and ICT operational policies.
• Maintain updated monitoring documentation, SOPs, incident procedures, and escalation matrices.
• Assist in preparation of management reports for ICT governance forums.
• Track compliance with service management and operational reporting standards.
• Support risk assessments related to operational service continuity.

Team Leadership and Operational Coordination

• Supervise, guide, and support System Monitoring Analysts and operational monitoring personnel.
• Allocate shift responsibilities and ensure adequate operational coverage across all monitoring functions.
• Manage shift schedules, standby arrangements, and operational resource planning.
• Conduct regular performance reviews and operational coaching sessions.
• Identify skills gaps and support staff development initiatives.
• Ensure staff adherence to monitoring procedures, escalation protocols, and reporting requirements.
• Foster a high-performance operational culture focused on.
• Support onboarding and training of new monitoring personnel.
• Promote collaboration between monitoring teams and other ICT support units.
• Ensure operational discipline and consistency across all monitoring shifts.

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Minimum Requirements

•  NQF 6 in Logistics, Transport management, Operation Management, Business administration, Customer Relations/ SCM related qualification.

Exposure

Under the guidance of the GM: ICT strategy and Innovation, the intern will gain exposure to various tasks and responsibilities: 

Stock & Asset Support

•  Assist with receiving, recording and issuing tag stock, equipment and consumables.
•  Maintain accurate stock records and report shortages or discrepancies

Dispatch & Distribution

• Prepare parcels for dispatch to customer service centres, toll plazas, mobile operations vehicles and internal teams. •
• Track deliveries and confirm receipt with stakeholders 

Inventory & Warehouse Support

• Conduct regular stock counts and update inventory registers.
• Ensure storage areas are organised and compliant with safety requirements. 

Mobile Operations Support

• Assist with stock preparation for mobile operations vehicles.
• Support readiness activities and replenishment of operational supplies. 

Documentation & Reporting

•  Prepare delivery notes, stock transfer forms and dispatch registers. 
•  Update systems and assist with weekly/monthly logistics reports.

Stakeholder Support

•  Respond to stock or logistics queries from internal teams.
• Escalate any operational issues to the Logistics Supervisor. 

Compliance & Safety

• Adhere to OHS guidelines and internal stock-handling procedures.
• Maintain confidentiality and proper record-keeping 

Closing date for applications: 31 August 2026

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MINIMUM REQUIREMENTS:

• NQF level 8 Qualification: B.Eng. / BSc Civil Engineering.
• Minimum 10 years’ relevant civil engineering experience post registration.
• Minimum 5 years’ experience in geotechnical investigations, pile design, settlement calculations, slope stability assessments, and bearing capacity calculations, etc.
• Minimum 3 years managerial experience.
• The Candidate must have at least 10 years working experience in related industry, and specialist experience in Geotechnical Engineering.
• Must be registered as a Professional Engineer with Engineering Council of South Africa (ECSA).

Added advantage:

• Post graduate degree (M. Eng / MSc) with focus on Geotechnical Engineering is advantageous.
• Prior engineering consulting experience advantageous.

WORKPLACE COMPETENCIES

• Progressive knowledge and technical understanding of excavations, foundations, slopes and earthworks, as well as soil mechanics.
• Knowledge of relevant COTO TRH Guidelines.
• Working knowledge of industry standard software for geotechnical design and analysis.
• Extensive knowledge of relevant industry standards, specifications and legislation.
• Extensive knowledge of civil design and construction practices related to road works, as well as the road network maintenance and operations activities.
• Knowledge and understanding of the South African Pavement Engineering Manual (SAPEM).

Skills

• Ability to examine information and facts in detail to gain a comprehensive understanding.
• Ability to pay close attention to details and complete tasks with a high level of thoroughness, accuracy and completeness.
• Excellent written and verbal communication skills.
• Sound ability to manage contracts made with third party vendors, contractors or consultants and the ability to negotiate, support and manage the effectiveness of those contracts.
• Ability to objectively analyse and evaluate issues and factual evidence in order to form judgements.
• Accountability for setting and management of budget allocation for area of control.
• Ability to lead by example, influencing, guiding and motivating people to act towards achieving a common goal.
• A high level of computer proficiency is required in Microsoft Office Suite, including Word, Excel and PowerPoint.
• Ensure the Talent Management and Performance Management activities of team are conducted and leveraged to manage Talent in team.
• Ability to identify and define problems, evaluate available options to address, select the best course of action and implement the selected solution.
• Ability to co-ordinate and efficiently manage resources, time and budgets for multiple projects.
• Demonstrated success at building and managing meaningful relationships with employees, business leadership and external stakeholders.
• Ability to manage and oversee the successful management of critical strategic internal, public and media stakeholders.

Key Performance Areas include, but not limited to:

Project identification and planning

• Co-ordinate geotechnical assessments required for route alignment determination during strategic road network planning
• Review preliminary geotechnical assessment reports and provide input
• Participate in the identification and prioritisation of projects in region requiring geotechnical investigations and design, or is required to address issues with slope stability
• Facilitate discussions with other authorities impacted by projects e.g. Eskom/Transnet
• Prepare and manage overall budget for assigned design projects
• Determine resources (i.e. Geotechnical Engineers) required to execute planned projects and if adequate capacity is available
• Assign design projects and associated budget to Geotechnical Engineer to execute

Oversee procurement for design phase

• Review and approve tender documentation for the appointment of consultants.
• Ensure compliance to SANRAL’s procurement policy.
• Review all contracts for assigned design projects.

Provincial oversight over design projects

• Oversee the performance of all design projects managed by Geotechnical engineers in the region.
• Conduct regular status meetings with Geotechnical Engineers to discuss the progress of projects, financial performance and cashflows, issues and risks, and any other project or contract related matters.
• Manage any contractual issues on projects that have been escalated by the Geotechnical Engineer.
• Guide and support Geotechnical Engineers with project management and community engagement related activities when required.
• Conduct ad-hoc construction site visits.
• Ensure all required documentation is electronically uploaded into the records management system and/or submitted for physical storage.
• Review and approve payment certificates.
• Cultivate and maintain good working relationships with internal and external stakeholders.
• Monitor the performance of Geotechnical Engineers and provide feedback to enable professional growth.
• Act as a mentor for candidate engineers with an interest specialising in geotechnical engineering.

Slope Management System (SMS)

• Review and analyse information captured in the SMS relating to slope conditions and slope stability issues that are being monitored.
• Advice on appropriate action for slope stability issues that have been escalated by the Route Manager (RRM).
• Co-ordinate slope failure and high-risk site investigations.

Technical advisory and support

• Study and evaluate design reports and drawings for all regional projects to ensure that appropriate geotechnical design standards are met.
• Provide geotechnical advisory services to external parties in region (e.g. Provincial Department) in areas such as such as slope stability, pavements, foundations, bearing capacity, retaining walls and excavation design.
• Support Geotechnical Engineers in region with developing recommendations based on review of geotechnical investigation and analysis reports.
• Actively participate in the Geotechnical functional working group.
• Share knowledge and experience with colleagues.
• Maintain good working relationships with all colleagues in all regions and areas of expertise.

Closing date for applications: 31 August 2026