Jobs at Vontier

KEY RESPONSIBILITIES

• Provide tech support for all C&I issues reported and ensure resolution
• Taking ownership of reported issues and seeing problems through to resolution
• Ensure all service requests are logged for tracking & reporting purposes.
• Track and update all the calls on ticket logging system.
• Track, compile and report out the SLA stats on a weekly basis.
• Work closely with internal and external teams to track & resolve the tickets
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Train the internal and external teams on the products/ solution offered in line with the department objectives
• Run quality audit and inspection on sites as part of quality management program
• Collaborating with cross-functional teams to support product rollouts.
• Follow up with internal stakeholders and customers, provide feedback and see problems through to resolution.
• Participate in Problem Management to help detecting recurrent and major incidents, contribute to the problem analysis and resolution and documentation

PERSONAL QUALIFICATIONS & EXPERIENC

Education/achievements   

• Degree in Electronics or Electronics & Comm or Electro-Mechanical Engineering.
• Proficiency in SQL.         
• Good understanding of databases

Experience/Knowledge        

• 3-5 years’ experience in a similar role.
• Clear understanding of integration processes and methods as well as understanding of networking.
• Understanding of dataflow and communication protocols
• Strong analytical skills
• Excellent written and verbal communication in English
• Experience from the similar industry
• Understanding of Mechanical operations 

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KEY RESPONSIBILITIES

• Responsible for the first level support of customers and distributors in the region by responding to their requests and resolving their issues in a timely manner.
• Respond to requests for technical assistance via logged tickets, emails, or phone.
• Research customer’s inquiries and questions using available information resources and advise customers on best practice and actions.
• Follow standard help desk process and procedures.
• Log all help desk calls in the helpdesk tool, properly classify them and keep them updated at all times.
• Diagnose remotely and provide basic troubleshooting of the issue reported.
• Collect the needed data from the customer to troubleshoot the issue.
• Properly escalate on time unresolved queries to the next level of support.
• Track, route and redirect problems to correct teams and resources.
• Manage support through 3rd parties.
• Provide updates to the customers on the progress and results of the troubleshooting.
• Follow up with internal stakeholders and customers, provide feedback and see problems through to resolution.
• Participate in Problem Management to help detecting recurrent and major incidents, contribute to the problem analysis and resolution and documentation.
• Utilize excellent customer service skills and exceed customers’ expectations.
• Ensure proper recording, documentation, resolution and closure of all issues.
• Develop and grow knowledge of help desk procedures, products and services.
• Monitor and report on all related help desk KPI’s to meet and exceed the target from initial response, remote fix rate, first time fix, resolution time and SLA targets.
• Raise quotations and follow up on outstanding purchase orders. Ensure all quotations fully reflect cost.

Education/achievements   

• Electrical Engineering Certificate        
• Infield experience for remote support

Experience/Knowledge      

• 3+ years of experience in Software / Hardware Help Desk support environments
• Follow support process in multiple production environments and architecture platforms
• Demonstrated ability to manage customers and deliver services to the SLAs
• Demonstrated ability to engage and drive 3rd parties
• Excellent written and verbal communication in English.

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KEY RESPONSIBILITIES

Opening and Closing Procedures:

• Unlock all doors at the start of the day and lock them at the end of business hours to secure the premises
• Verify that all office spaces, meeting rooms, and storage areas are securely locked after cleaning or before leaving for the day

General Office Cleaning and Maintenance:

• Dust and sanitize all work surfaces, including desks, tables, shelves, and cabinets
• Vacuum and clean carpets and rugs to remove dust, dirt, and debris. Conduct deep carpet cleaning as needed
• Wipe down all glass surfaces, including windows, mirrors, and glass doors, to ensure they are spotless and streak-free
• Clean printers, computers, and office equipment to prevent dust buildup and improve longevity
• Sanitize door handles, light switches, and shared office equipment to maintain a hygienic workspace

Kitchen and Appliance Cleaning:

• Clean and disinfect all kitchen surfaces, including countertops, sinks, and backsplashes
• Empty and clean the refrigerator and microwave weekly to prevent odors and food buildup
• Sanitize small appliances (e.g., coffee machine, toaster) after daily use and ensure they are turned off and unplugged if required
• Wash and organize all kitchenware, including plates, utensils, and mugs, daily

Restroom and Sanitation Maintenance:

• Clean and disinfect toilets, sinks, and counters to ensure a hygienic environment
• Refill soap, toilet paper, hand towels, and other necessary supplies as needed to avoid shortages
• Check and clean restroom bins regularly, replacing liners and disposing of trash appropriately
• Conduct regular checks throughout the day to ensure restrooms are tidy, stocked, and safe to use

Plant and Greenery Care:

• Water indoor plants regularly and check soil moisture to maintain plant health
• Remove dead leaves and report any signs of pest infestations or plant health concerns to management

Meeting Room Preparation and Refreshments:

• Set up coffee, tea, water, and snacks for meetings, ensuring refreshments are available and neatly presented
• Check that meeting rooms are clean and organized before and after each use 
• Clean whiteboards, replace markers if needed, and ensure all presentation equipment is ready

Inventory Management and Office Supplies:

• Monitor and order office supplies (e.g., stationery, paper towels, toiletries) to prevent shortages
• Organize storage areas to ensure supplies are accessible and accounted for 
• Work with office management to keep track of inventory levels and make recommendations for bulk purchases if necessary

Health and Safety Compliance: 

• Wear the required Personal Protective Equipment (PPE), including gloves, masks, and any other necessary gear, depending on tasks 
• Report any unsafe conditions or acts observed within the office, such as spills, broken equipment, or potential hazards, to management promptly
• Follow proper disposal procedures for hazardous materials (if any) and use safe cleaning products in designated areas only

Storage and Cupboard Maintenance:

• Clean and organize all storage cupboards and cabinets regularly, ensuring all items are neatly arranged and accessible
• Rotate supplies as needed, checking for expiration dates on any items (e.g., cleaning agents) and ensuring expired products are disposed of safely

Waste Management:

• Empty trash bins daily throughout the office, restrooms, kitchen, and common areas
• Separate recyclables from general waste and place them in designated recycling bins
• Ensure all waste is disposed of according to office protocols and local waste disposal regulations

Specialized Cleaning Tasks: 

• Deep clean hard floors by mopping, polishing, or buffing as required
• Clean air vents and filters to promote better air quality within the office 
• Spot clean carpets, upholstery, and high-traffic areas as needed to maintain a fresh appearance.

Education / Achievement

• Grade 12

Experience / Knowledges

• At least 5 years of experience in an corporate cleaning role