Jobs at Weaver Fintech Ltd

Role Overview

• The ideal candidate for this role will be responsible to provide an inbound telephonic Service and Sales to new and existing customers with a view to retaining and generating business by providing outstanding customer service.
• The successful candidate is expected to meet and achieve all department standards that align with business strategy and customer excellence.
• The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, enquiries, generating sales and leads and keeping customer satisfaction at the core of every decision and behaviour.
• Position will be based at our offices in Wynberg, Cape Town.

Key Responsibilities

• Effectively manage all incoming customer queries on voice.
• Provide an empathetic, engaging, respectful, friendly, professional service to enhance the customer’s experience.
• Take accountability for each individual customer interaction by ensuring that the call is resolved to the best of your ability.
• Handle objections appropriately to ensure that positive results are achieved and enhance customer experience.
• Display empathy when addressing difficult queries and customers by identifying the customer’s needs, confirming understanding, and then providing the best possible solution.
• Improve the customer experience and service delivery by providing excellent customer service.
• Achieve benchmarks and targets related to customer excellence – CEI (customer experience), QA (quality assurance).
• Reach personal and team performance targets relating to productivity, adherence, timekeeping, turnaround time, sales and customer service.
• Be available to take calls by avoiding unnecessary time spent in after call activities or breaks in order to provide agreed service levels.
• Administer policies in an organised and efficient manner, ensuring that outstanding tasks are up to date and departmental service standards are adhered to.
• Proactively exploring ways to improve operational efficiencies.
• Focus on First Contact resolution by ensuring the correct information is shared with the customer.
• Ensure that compliance requirements are met across all platforms.
• Logging and capturing all customer and platform information accurately.
• Adhere to internal systems, policies, and procedures.
• Working effectively with other team members and departments.
• Escalating any challenges faced, timeously to not impact the customer experience.
• Contributing to the teams knowledge base and sharing best practices.
• Proven track cord of meeting sales targets, Inbound and Outbound.
• Strong understanding of financial products, especially loans, and experience in selling insurance or funeral-related products.

About You

• Matric / NQF 4 Must have.
• 4 years proven Sales experience (Loans and/or Insurance products).
• 3 years Customer Service experience.
• Effective communication skills (verbal and written)
• Clear credit and criminal record
• Must be computer literate (email, internet, word and excel)
• Excellent telephone etiquette
• Client-driven / centric attitude
• Performance-driven and results-orientated with a relentless drive to succeed
• A strong can-do attitude and an energetic positive approach
• Exceptional diligence with a thorough approach to work
• Excellent listening and interpersonal communication
• Conducts themselves in a professional manner
• Collaborator but able to work independently
• Comfortable working in an agile environment
• Has the maturity to take accountability for their outputs
• Knowledge sharing using emotional intelligence in an empathetic yet impactful manner
• Problem solving ability
• Has the ability to approach demanding situations with empathy.

What We Offer

• The opportunity to work across two of South Africa’s most exciting fintech brands.
• A collaborative environment that encourages experimentation and growth.
• The chance to explore AI-driven design innovation as part of a forward-thinking creative team.
• Hybrid work model with autonomy and flexibility.
• Competitive compensation and benefits within a purpose-led, growth-focused organisation.

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Job Description

• The ideal candidate for this role will be responsible for providing an effective, efficient and value adding support function to the Outsource Debt Recovery department.

What You'll need to do this role:

Qualifications & Accreditations

• Grade 12 / Matric or Equivalent

Experience & Skills

• Minimum of 1 year experience in EDC management
• Knowledge and understanding of the Debt Collectors Act and the NCA
• Effective communication skills (verbal and written)
• Proven track record in problem solving whilst constructively managing conflict and disputes
• Excellent telephone etiquette
• Proven track record in report writing and presentations
• Must be computer literate (Email, Internet, Word, Excel and PowerPoint)
• Clear credit and criminal record

Attributes & Behaviors

• Performance-driven and results -orientated with a relentless drive to succeed
• A strong can-do attitude and an energetic positive approach
• Attention to detail with a thorough approach to work
• Excellent listening and interpersonal communication (communicate across all levels)
• Team player but able to work independently
• Innovative and resilient to change
• Good planning and organizational ability

What you'll love doing in this role:

• Achieve performance metrics and operational cash outcomes while focusing on conversion rates and day-to-day processes.
• Ensure operational and quality efficiencies by liaising with EDCs, managing performance, and supporting management with communication.
• Facilitate EDC performance targets and provide insights to improve outcomes.
• Capture accurate data, process payment schedules, align debt collection procedures, and manage direct payments and invoices.
• Build and maintain stakeholder relationships, ensuring clear communication and enhancing service delivery.
• Monitor, report, and ensure EDC performance aligns with SLA standards.

Closing Date 21 September 2026