Jobs Available at Helderberg Personnel

• As an Ophthalmic Assistant, you will play a vital role in providing comprehensive eye care by supporting ophthalmologists and optometrists in all aspects of patient care.

Requirements include:

• Ophthalmic assistant Level 1 course
• At least 1 year industry experience
• Fully bilingual in Afrikaans and English
• Excellent communication skills
• Having the passion to work with patients / patient care
• Prioritization and organizational skills
• Be able to handle and work well under pressure
• Leadership Skills

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• As a Junior Optometrist, you will embark on your career in optometry by delivering high-quality eye care services while gaining valuable experience

Requirements include:

• At least 1 year industry experience
• Fully bilingual in Afrikaans and English
• Excellent communication skills
• Having the passion to work with patients / patient care
• Prioritization and organizational skills
• Be able to handle and work well under pressure
• Leadership Skills

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Key Responsibilities include:

• Technical Support: Provide timely and effective assistance to end-users (clients and in-house) by troubleshooting and resolving software (50%), hardware, and network issues
• System Administration: Manage and maintain servers, user accounts, and system configurations to ensure optimal performance and security
• Hardware and Software Maintenance: Oversee the installation, upgrade, and repair of computer systems, peripherals, and software applications to ensure reliability and efficiency
• Network Management: Monitor and maintain the company's network infrastructure, including routers, switches, and firewalls, to ensure stable and secure connectivity
• Cybersecurity: Implement and enforce security protocols to protect the organization’s IT assets from cyber threats and unauthorized access
• Inventory Management: Track and manage IT assets, including hardware and software inventory, to ensure proper allocation and minimize downtime
• Documentation and Reporting: Maintain accurate records of IT systems, procedures, and incidents, and generate reports to support decision-making and compliance
• Collaboration and Communication: Work closely with the IT team and other departments to address technical needs and ensure seamless integration of IT solutions
• Training and Support: Provide training and guidance to end-users on best practices and new technologies to enhance their IT proficiency

Qualifications and Skills required:

• Certifications: Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) that demonstrate expertise and commitment to the field.
• Experience: Proven experience in IT support or related roles, with a track record of effectively managing and resolving technical issues in a professional environment
• Technical Proficiency: Strong knowledge of computer hardware, software, networking, and system administration, with hands-on experience in troubleshooting and maintaining IT systems.
• Problem-Solving Skills: Ability to quickly diagnose and resolve technical issues, employing logical thinking and creative solutions to minimize disruptions and maintain system efficiency.
• Communication and Interpersonal Skills: Excellent verbal and written communication abilities, with the capacity to explain technical concepts to non-technical users and collaborate effectively with team members.
• Organizational Skills: Strong ability to prioritize tasks, manage time efficiently, and maintain detailed documentation, ensuring that all IT operations are handled smoothly.

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Duties:

• Deliver on and be accountable for auditing and documenting the process and steps required for re -building software applications for national and international clients, including maintaining and deploying from client component source code.
• Travel to client sites, domestically and, possibly, internationally, to audit and document the rebuild process of software applications and Cloud infrastructures
• Carry out remote verification projects to audit and document the rebuild process of software applications and Cloud infrastructures
• Collaborate with external software developers and users on a variety of development platforms, technologies and architectures
• Manage the delivery of verification project work, giving suitable consideration to the licensee/software vendor relationship
• Corresponding and liaising with clients and responding to general queries.
• Accurately performing processes on the Admin Portal and maintaining necessary records (both hard and soft copy) in relation to their agreements and ancillary documentation (including uploading documents/correspondence onto the relevant database)
• Assist with research into suitable leads to pass to Account Management colleagues.
• Achieving Company business objectives in managing account relationships with existing customers to grow business.

Skills:

• The Employee will have specific skills, primarily technical, but including but not limited to the following:
•  An interest and some technical knowledge of software development and associated technologies
•  An understanding of a range of common programming languages and cloud -based systems and associated infrastructure.
• Strong project management, analytical and client facing skills as well as a good understanding of the full Software Development life-cycle.
• Have a general awareness and understanding of information security and the associated considerations
• Proven ability to explain technical content to a non -technical audience.
• Ability to communicate and collaborate at a management level
• Ability to understand demanding technical engagements
• Proven ability to manage client interactions with minimal supervision.
• Good document-writing and presentation skills taking into consideration complex technical solutions
• Ability to effectively manage your own time and work to deadlines.
• Flexibility to travel domestically and, possibly, internationally.
• Previous external customer support or consultancy experience.
•  Attention to detail and a Team Player
•  Strong IT skills (including the use of databases and CLOUD based systems a must)
•  Full SA driving license and a willingness for travelling to various client sites

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Duties continued:

• Coordinate billing and inventory control for all assigned loads
• Maintain contact with assigned customer accounts
• Data entry and management of all assigned customer orders, loads, and customer correspondence
• Manage assigned customer problems with load queries
• Maintain current and up to date daily invoicing and various customer/management reports
• Demonstrate regular attendance and timeliness in reporting to work, meetings and completing assignments
• Accounts receivables and problem resolution
• Sales and accounting support as assigned
• Other general administrative duties as assigned

Requirements:

• Qualification in Account/ Administration and/or equivalent professional work experience in related field required
• Ability to work and interact well with others
• Strong Microsoft Office Excel skills preferred
• Ability to multi-task in a fast-paced environment
• 1+ years’ experience in a trading environment preferred, or 3+ years in a business environment
• Prior experience with accounts receivable or collections preferred
• Ability to work in a team environment
• Strong customer service commitment
• Ability to maintain confidential information
• Strong communication skills
• Excellent interpersonal skills
• Ability to work at a very detailed level