Jobs Available at SafetySA

Responsibilities 

Audit & Consultation Delivery

• Conduct HSE/OHS, legal, client‑specific, and limited‑scope audits in line with the NOSA 10‑Step methodology.
• Deliver accurate, reliable, and timely audit outputs and consultation services that meet client expectations.
• Perform a needs analysis (NA) for each audit or service conducted and align recommendations accordingly.

Reporting & Documentation

• Compile high‑quality audit reports with minimal rework or amendments required.
• Ensure audit findings are evidence‑based, clearly articulated, and accepted by clients.
• Maintain complete, accurate, and compliant audit documentation and records.

Client Engagement & Risk Management

• Manage client interactions professionally, resolving conflicts effectively to prevent complaints or appeals.
• Provide guidance and advice to clients regarding compliance, best practices, and improvement opportunities.
• Build and maintain positive, professional relationships with stakeholders.

Productivity & Administration

• Achieve 100% productivity in line with the approved schedule and OMS productivity reporting.
• Submit claims accurately and in accordance with finance and administrative schedules.
• Attend meetings, briefings, and functions as required.

Compliance & Professional Standards

• Maintain all required professional registrations, certifications, and a valid certificate of fitness.
• Ensure the protection, correct use, and safekeeping of all tools of the trade.
• Adhere to company policies, ethical standards, and health and safety requirements at all times.

Requirements

Qualifications 

• Relevant qualification in Occupational Health and Safety, Environmental Management, or related field

Experience

• Proven experience in HSE/OHS auditing
• Experience conducting legal and client‑specific audits
• Practical application of structured audit methodologies (NOSA 10‑Step Process knowledge advantageous)

Skills

• Strong audit, analytical, and reporting skills
• Excellent written and verbal communication skills
• Conflict management and problem‑solving ability
• High attention to detail and accuracy
• Time management and productivity focus
• Professional judgement and ethical conduct
• Client‑focused and consultative approach

Knowledge

• Occupational Health and Safety (OHS/HSE) systems
• NOSA systems and audit methodologies
• ISO standards and industry best practices
• Relevant legal and regulatory requirements in OHS/E
• Industry practices and safety management systems

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Responsibilities:

Audit & Consultation Delivery 

• Conduct HSE/OHS, legal, client‑specific, and limited‑scope audits in line with the NOSA 10‑Step methodology. 
• Deliver accurate, reliable, and timely audit outputs and consultation services that meet client expectations. 

Reporting & Documentation 

• Compile high‑quality, detailed audit reports with minimal rework or amendments required utilising NOSA formats and NOSA scoring methodology. 
• Ensure audit findings are objective, evidence‑based, very detailed, clearly articulated, and accepted by clients. 
• Create and maintain complete, accurate, and compliant audit documentation, records in line with POPIA requirements. 

Client Engagement & Risk Management 

• Manage client interactions professionally, resolving conflicts effectively to prevent complaints or audit appeals. 
• Provide guidance and advice to clients regarding NOSA System specific requirements, compliance thereto, best practices, and continuous improvement opportunities. 
• Build and maintain positive, professional relationships with stakeholders. 

Compliance & Professional Standards 

• Maintain all required professional registrations, certifications, and a valid medical certificate of fitness based on a NOSA person job specification. 
• Ensure the protection, correct use, and safekeeping of all tools of the trade. 
• Adhere to company policies, ethical standards, and health and safety requirements at all times. 

Requirements

Qualifications :

• Relevant qualification in Occupational Health and Safety, Environmental Management, or relatedfield. 

 Experience:

• Proven experience in HSE/OHS auditing 
• Experience conducting legal and client‑specific audits 
• Practical application of structured audit methodologies (NOSA 10‑Step Process knowledge advantageous)
• Participation in implementation, auditing of NOSA systems with minimum of three star rating outcome.
• Proven experience in consultation – compilation of risk assessments, conducting incident investigations and system development.

Skills: 

• Strong audit, analytical, and reporting skills 
• Excellent written and verbal communication skills 
• Conflict management and problem‑solving ability
• High attention to detail and accuracy 
• Time management and productivity focus 
• Professional judgement and ethical conduct 
• Client‑focused and consultative approach 

Knowledge:

• Occupational Health and Safety (OHS/HSE) systems 
• NOSA systems and audit methodologies (CMB150/253/276)
• ISO standards and industry best practices 
• Relevant legal and regulatory requirements in OHS/E 
• Industry practices and safety management systems  
• Incident investigation techniques, HIRA, etc.

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Responsibilities:

Client Relationship Management

• Build, maintain, and strengthen long-term relationships with key clients.
• Serve as the primary point of contact for assigned key accounts.
• Develop a thorough understanding of clients' business objectives, operational requirements, and strategic priorities.
• Conduct regular client engagement meetings, business reviews, and relationship-building activities.
• Ensure a high level of customer satisfaction through proactive account management.
• Act as a trusted advisor by providing solutions that add value to the client’s business.

Strategic Account Management

• Develop and implement account plans aligned with client objectives and company growth strategies.
• Identify opportunities to expand existing accounts through cross-selling, upselling, and additional service offerings.
• Monitor client performance, market trends, and competitor activities to identify new opportunities.
• Collaborate with clients to develop mutually beneficial growth initiatives.
• Maintain a strategic view of account risks and implement mitigation plans where necessary.

Sales and Revenue Growth

• Achieve revenue growth, retention, and profitability targets within the assigned portfolio.
• Identify and pursue new business opportunities within existing accounts.
• Prepare proposals, quotations, and commercial solutions that address client needs.
• Support contract negotiations, renewals, and commercial discussions.
• Drive account expansion and maximize customer lifetime value.
• Contribute to the achievement of divisional and company sales objectives.

Stakeholder Management and Collaboration

• Liaise effectively between clients and internal departments to ensure successful service delivery.
• Collaborate with Operations, Sales, Finance, Customer Service, Training, and Technical teams.
• Communicate client expectations, priorities, and requirements to internal stakeholders.
• Facilitate resolution of operational issues impacting client delivery.
• Ensure alignment between customer expectations and service capabilities.

Problem Solving and Issue Resolution

• Act as the escalation point for complex client concerns and service issues.
• Investigate client complaints and coordinate timely resolution.
• Manage risk areas proactively to prevent service disruptions.
• Maintain customer confidence through transparent communication and solution-focused engagement.
• Ensure corrective actions are implemented and monitored to completion.

Reporting and Performance Management

• Maintain accurate records of client interactions, opportunities, contracts, and activities within the CRM system.
• Prepare and submit weekly, monthly, and quarterly account reports.
• Monitor and report on account performance metrics, revenue targets, customer retention, and satisfaction levels.
• Track forecasts, sales pipelines, contract renewals, and growth opportunities.
• Provide insights and recommendations to management regarding client trends and business opportunities.
• Contribute to strategic planning and business forecasting activities.

Customer Retention and Service Excellence

• Develop retention strategies to enhance customer loyalty and long-term partnerships.
• Monitor customer satisfaction and implement improvement initiatives.
• Conduct client feedback sessions and identify areas for service enhancement.
• Ensure service delivery consistently meets agreed service levels and expectations.
• Promote a customer-centric culture across all interactions.

Market Intelligence and Industry Insights

• Stay informed of industry developments, market trends, competitor activities, and emerging technologies.
• Monitor customer and industry challenges to identify opportunities for value-added solutions.
• Share market intelligence and customer feedback with relevant internal stakeholders.
• Support strategic business development initiatives through industry knowledge and customer insight.

Reporting Processes

• Provide weekly updates to the National Key Account Manager on account activity, client engagement, opportunities, risks, and action plans.
• Prepare and submit monthly account performance reports, including revenue, retention, pipeline opportunities, customer satisfaction, and service performance.
• Maintain accurate CRM records, ensuring data integrity and account visibility.
• Participate in monthly, quarterly, and annual business review meetings.
• Contribute to forecasting, budgeting, and growth planning processes.
• Ensure all account documentation is maintained in accordance with company policies and governance requirements.

Requirements

Qualifications:

• National Diploma or Degree in Business Administration, Business Management, Project Management, Finance, Sales or Marketing.
• Additional certifications in Account Management or Client Relations will be advantageous.

Experience:

• Minimum 3–5 years in Key Account Management, preferably in the Health & Safety, Compliance, or Training sectors.
• Proven track record in client retention, strategic planning, and revenue growth.

Skills:

• Strong interpersonal and relationship-building skills.
• Excellent communication, negotiation, and problem-solving abilities.
• Proficient in CRM systems and Microsoft Office Suite.
• Ability to analyze data and prepare performance reports.

Knowledge:

• Knowledge of occupational health and safety training and compliance services.
• Knowledge of NOSA and general Training, Inspection and Certification services.
• Knowledge of national and international occupational health, safety, and environmental (HSE) training and certification.