Jobs Available at The Estée Lauder Companies Inc

Key Roles & Responsibilities:

Customer Service & Sales

• Provide welcoming, personal, professional service to all customers at all times.
• Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.
• Suggest groups of appropriate products and colours to meet and exceed customer’s needs.
• Assist customers with product and services selection and information.
• Perform professional and appropriate makeup applications to achieve the look the customer desires.
• Inform customers of available services, M.A.C consciousness programs and philosophies.
• Obtain customer data for M.A.C addict book or other client list as required.
• Meet your individual responsibility for your appropriate contribution to the team’s goals in terms of service, sales and company objectives.
• Adhere to current “good counter practices”.
• Give great internal customer service and develop good working relationships with colleagues.
• Be punctual and manage time on counter effectively.
• Keep informed about products, company information and store information.
• Actively participate in store theme days, events and new product launches.
• Achieve Skills Certification requirements.
• Actively participate in M.A.C training sessions and partnered store mandatory training sessions.
• Assist in Inventory Management
• Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
• Communicate low on stock and out of stocks to the Retail Manager.
• Assist in the proper rotation of stock
•  Maintaining work environment
• Actively participate in cleaning displayer units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business.
• Maintain a clean and organized work area.
• Maintain tester units in proper schematic order, replace products once authorized by manager.
• Replace any broken or damaged products authorized by Manager.
• Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.
• Inform management of any store maintenance or Health and Safety issues which might lead to accidents.
• Administrative Assistance Activities
• Assist with inventory counts.
• Be responsible for booking demos and lessons.
• Adhere to proper security procedures regarding handling of cash and assets. 

Qualifications

• Grade 12
• Beauty Certificate or similar
• Retail Cosmetics Experience
• Ability to work retail hours

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Key Roles & Responsibilities:

• Sell product range and achieve retail sales targets set
• Achieve Items Per Transaction / ARS and mix of business goals set
• Provide Jo Malone service experience to all customers and achieve service targets
• Ensure team executes the Jo Malone service experience with every customer
• Ensure that the Consultation Standards and Jo Malone Service Vision are adhered to at all times
• Execute events according to the events guidelines
• Maintain the Jo Malone image at the counter by cleaning counters, tester stands and displays
• Merchandising of counter and displays
• Duties specified by Boutique Manager or National Sales Manager
• Ensure high standards of grooming, merchandising housekeeping and use of Jo Malone hygiene
• Assist with ensuring adequate stock levels on the shop floor and stock rotation.
• Ensure that the stock room is kept tidy and highlight any discrepancies or issues.
• Undertake specific tasks as given by the Boutique Manager including administrative paperwork
• Work in conjunction with team members and Boutique Manager to ensure efficient running of the Boutique
• Maintain personal grooming to the standards as set by the Company - Only Jo Malone fragrance products are to be used during working hours.

Qualifications

Requirements:

• Grade 12
• Retail Cosmetics Experience
• Ability to work retail hours

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Responsibilities:

• Achieve sales targets
• Create ways to achieve sell through targets eg. On counter Special Events
• Ensures customers are treated professionally at all times/Service excellence
• Be sales experts
• Recruit new customers to the Estee Lauder brand
• Monitor competitor brands
• Ensure client registry  is kept up to date at all times
• Ensure all clients are informed timeously of promotions and special events
• Ensure all sales are recorded according to standard
• All customer returns to be handled according to policy
• Ensure in store promotions are organised effectively and timeously
• Attend training courses as and when scheduled
• Ensure knowledge levels are accurate and up to date
• Demonstrates effectiveness in make up application and consultation
• Demonstrates effectives in skin care consultations
• Ensure that attendance is punctual and professional
• Ensure a full, clean and neat uniform is worn at all times whilst on duty
• Ensure personal hygiene levels are at a high standard
• Ensure counters, shelves and cupboards are kept clean and dust free at all times
• Ensure discontinued stock is removed
• Ensure cleaning tools are stocked and in good condition
• Ensure all testers are clean and in good condition
• Ensure there is sufficient stock for all promotions
• Ensure display is per merchandising guideline
• Ensure that collateral corresponds with promotion
• Follow the Estee Lauder Service Standard
• Record all sales on a daily basis
• Consolidate sales records weekly and then monthly as per required standard
• Ensure stock counts are done monthly and recorded timeously
• Ensure stock levels are maintained according to standard
• Ensures reports are submitted accurately and  timeously

Qualifications

• Grade 12
• Experience in the luxury beauty industry/Retail Cosmetics Experience
• Strong Selling Skills
• Retail/customer service experience
• Excellent communication skills
• Abiity to work retail hours
• Beauty Certificate or similar