Jobs Available at Volvo Group

Job Objectives:

• Claims Validation: Determine the validity of service contract repairs and claims by performing necessary checks to ensure accuracy and quality before fund allocation.
• Pre-authorization Management: Oversee the pre-authorization processes for dealer repair and service requests.
• Cost Management: Manage costs associated with service contracts to maintain a profitable business.
• Dealer and Customer Support: Assist with dealer and customer inquiries regarding claims and contract status.
• Dealer Network Management: Monitor and analyze overall dealer network behaviour, culture, and training needs. Generate and analyze reports on claim and dealer behaviour, providing suggested solutions and necessary corrective actions with scheduled follow-ups. Manage Dealer Management tool
• Dealer Training: Conduct regular dealer training sessions, identify specific training requirements, and create and maintain relevant training materials.
• Dealer Audits: Facilitate dealer audits and conduct dealer visits according to a travel plan.

Qualification & Job Experience:

• 3 – 5 years' experience in the commercial vehicle industry.
• Relevant industry experience as a Technician / Service Advisor (Advantageous).
• Grade 12 with N3.
• Bachelor's degree (Advantageous).
• Qualified Diesel Technician (Advantageous).
• Financial Certification (Advantageous).

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Main responsibilities

• To sell Heavy Commercial vehicles of highest quality to existing customer base and grow customer base, in order to achieve sales targets and improve customer satisfaction.
• To adhere to legislation, policies, and procedures as per requirements to ensure compliance.
• To build exceptional relationships to ensure growth and customer retention.
• To ensure optimum profitability and volume for the brand in line with business plan.
• To ensure good communication channels and give regular feedback to customer and key company personnel.
• To add value to the customer by giving advice and support through good understanding the customer’s business and transport needs.

Qualification & Job Experience 

• Matric. 
• Industry specific development program.
• Preferred Experience, Technical Skills and Knowledge.
• 5 years Commercial Truck sales experience.