Service Contract Adjudicator at Volvo Group

Job Objectives:

• Claims Validation: Determine the validity of service contract repairs and claims by performing necessary checks to ensure accuracy and quality before fund allocation.
• Pre-authorization Management: Oversee the pre-authorization processes for dealer repair and service requests.
• Cost Management: Manage costs associated with service contracts to maintain a profitable business.
• Dealer and Customer Support: Assist with dealer and customer inquiries regarding claims and contract status.
• Dealer Network Management: Monitor and analyze overall dealer network behaviour, culture, and training needs. Generate and analyze reports on claim and dealer behaviour, providing suggested solutions and necessary corrective actions with scheduled follow-ups. Manage Dealer Management tool
• Dealer Training: Conduct regular dealer training sessions, identify specific training requirements, and create and maintain relevant training materials.
• Dealer Audits: Facilitate dealer audits and conduct dealer visits according to a travel plan.

Qualification & Job Experience:

• 3 – 5 years' experience in the commercial vehicle industry.
• Relevant industry experience as a Technician / Service Advisor (Advantageous).
• Grade 12 with N3.
• Bachelor's degree (Advantageous).
• Qualified Diesel Technician (Advantageous).
• Financial Certification (Advantageous).