Jobs Available at WTW

The Role

• Service the Client base that will be allocated, identify areas of cross selling and develop also new avenues of revenue with new Clients
• Actively support and develop the Business Unit to deliver required growth and achieve agreed business targets
• Actively drive the sales process in relation to winning, retaining and developing profitable clients
• Development and ongoing servicing of the production pipeline for the BU, covering existing clients and new business
• Support the overall operational governance and decision making process for the Business Unit
• Support management and the wider Company in the management of risks applicable to areas of employment
• Understand the client’s business and their risk management needs and look for innovative solutions to deliver those needs through the provision of ongoing client service
• Ensure that full and accurate details of contact with and development of allocated prospects are entered and updated on our CRM systems
• Optimise revenue from new and existing clients through use of the full range of appropriate placement channels and markets for the specific client segment
• Lead and deliver the end to end ongoing client service, adhering to standardised policies, procedures and service standards
• Support relevant parties in the accurate budgeting, forecasting and tracking of revenue
• Provide technical and subject matter expertise to others
• Responsibilities

Qualifications
The Requirements:

• Proven track record in client relationship management and revenue generation (5–10 years of experience)
• Grade 12, Regulatory Examination (RE5), and a Business degree or NQF Level 6 (FSB-recognised qualification)
• Ability to influence colleagues and senior leaders in a global environment
• Strong negotiation skills and confidence in making business-critical decisions
• Ability to assess customer risk profiles and provide informed advice
• Proactive and business-minded, capable of independently managing the full client process
• Excellent communication skills in English, both verbal and writte

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The Role

• The New Business Development Consultant is responsible for identifying prospective opportunities, developing customer relationships, implementing WTW South Africa’s marketing and sales plan and fostering the growth of the sales and marketing team.
• To drive new business through marketing campaigns, strategic networking events, and client roundtables. Manage prospect tracking, growth and strategy with CRB Leader, Operational Leaders, Production Team and Client Service Teams. Collaborate with Operational Leaders in the management of pipeline forecasting for the market.
• Establish sufficient prospective opportunities to meet strategic business plans.
• Detailed knowledge of all prospective and new customer relationships to facilitate and maintain business growth and profitability.
• Develop annual sales plan for input into the annual business plan.
• Provide continuous CRM training and support according to office needs and best practices in the South African insurance market
• Maintain an accurate pipeline forecast incorporating revenue recognition protocols from finance.
• Create and maintain robust prospect lists based on geography, industry, etc.
• Provide industry trend reports as appropriate.
• Evaluate and adjust marketing strategies to respond to client changes, state of the market and competitive conditions.
• Coordinate a bi-annual review of sales business plans with CRB Leadership and create sales reporting for sales individuals to support this.
• Coordinate monthly sales growth meetings with financials, important dates and sales topics relevant to the team.
• May perform other administrative tasks as needed.

The Requirements

• Bachelor’s Degree or equivalent qualification is required
• 7+ years business development and direct sales experience in insurance or a related field.
• Moderate to advanced knowledge and training in Microsoft products
• Excellent verbal and written communication skills and group presentation skill
• Excellent project management skills
• Good knowledge of the South African insurance industry
• Strategic analysis skills
• Strong relationship management skills; able to leverage internal and external relationships to bring WTW resources to support client and colleague needs

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The Role

• The Business Development Consultant is responsible for supporting the identification of prospective opportunities, assisting with the development of customer relationships, and supporting the implementation of WTW South Africa’s marketing and sales plan, while contributing to the sales and marketing team.
• To support new business activities through marketing campaigns, strategic networking events, and client roundtables. Assist with prospect tracking and pipeline development together with the CRB Leader, Operational Leaders, Production Team and Client Service Teams.
• Support collaboration with Operational Leaders in the preparation of pipeline forecasting for the market. This position works under supervision, applying problem-solving skills within prescribed standard operating procedures.
• Support the establishment of sufficient prospective opportunities in line with strategic business plans.
• Maintain an understanding of prospective and new customer relationships to support business growth and profitability.
• Assist in the preparation of the annual sales plan as input into the annual business plan.
• Support the use of CRM systems and follow agreed processes and best practices in the South African insurance market.
• Assist with maintaining an accurate pipeline forecast, in line with revenue recognition protocols from finance.
• Create and maintain prospect lists based on geography, industry, etc., under guidance.
• Provide industry trend reports as appropriate.
• Assist in monitoring marketing activities and gathering input related to client changes, market conditions and competition.
• Support the coordination of bi-annual sales business plan reviews with CRB Leadership and assist with sales reporting for sales individuals.
• Support the coordination of monthly sales growth meetings.
• Perform administrative and coordination tasks as required to support the team.

Qualifications

The Requirements

• Bachelor’s Degree or equivalent qualification is required.
• A maximum of 5 years’ experience in business development and direct sales within insurance or a related field.
• Moderate to advanced knowledge and training in Microsoft products.
• Excellent verbal and written communication skills and group presentation skills.
• Excellent project management skills.
• Basic to developing knowledge of the South African insurance industry.
• Developing analytical skills.
• Strong relationship management skills; able to leverage internal and external relationships to bring WTW resources to support client and colleague needs.

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CASUALTY PLACEMENT BROKER 

• The successful candidate will, in the main, be responsible for a book of corporate Casualty business and perform the following activities:
• Participate in new business sales and in Request for Proposals (RFP’s).
• Ensure exceptional service delivery aligned with corporate standards and client expectations.
• Be the strategic technical advisor on Liability insurance and other classes of Casualty cover, to clients and internal stakeholders.
• Contribute to the retention of the WTW client base by challenging the status quo and providing superior placement solutions.
• Participate in internal strategy and pre-renewal meetings to strategize on the renewal of the insurance portfolio. 
• Analyze client risk profile, conduct a needs analysis, review the claims data, review uninsured risks and recommend tailored insurance solutions.
• Identify & select appropriate insurance Carriers based on a thorough understanding of local market cycles, appetite & capacity.
• Prepare and ensure accuracy of quote slips.
• Negotiate terms with insurers so that WTW have the very best terms, cover and structure for the client.
• Analyze and compare market quotes.
• Prepare renewal terms presentation with options taking care to note any conditions or subjectivities. Where required present renewal terms to the client and be able to explain and talk through the options and provide client with your recommendation.
• Bind cover with markets once client firm order is received.
• Collect / issue policy documentation and submit to clients within 30 days of inception / renewal.
• Contribute to process improvements and effective utilization of IT systems.
• Monitor claims and assist claims handler with contentious or repudiated claims.
• Ensure compliance with WTW standards & procedures and external compliance regulations.
• Must practice WTW Values i.e., Integrity, Respect, Excellence and Teamwork.

Responsibilities

The Requirements 

• Minimum 5 years as a corporate liability broker or underwriter.
• FAIS compliant: RE5 as well as 120 credits at NQF level 5 (or relevant degree) Regulatory accreditation (e.g., FAIS in South Africa or equivalent) and be up to date with CPD hours. 
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Proven experience managing insurance for corporate Liability programmes.
• Demonstrate the ability to explain Broad Form Liability insurance coverage and its nuanced aspects.
• Ability to thrive in a fast-paced environment with multiple priorities.
• Must have critical thinking skills.
• Excellent negotiation, analytical, and communication skills.
• A focus on customer service and key deliverables is essential.
• Be detail orientated, strong with time management and organizational skills