Jobs Available at NTT Ltd.

What you'll be doing

Key Responsibilities:

• Proactively monitors the work queues.
• Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
• Updates tickets with resolution tasks performed.
• Identifies, investigates, analyses issues and errors prior to or when they occur, and log all such incidents in a timely manner.
• Captures all required and relevant information for immediate resolution.
• Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.
• Communicates with other teams and clients for extending support.
• Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
• Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift.
• Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
• Works with automation teams for effort optimization and automating routine tasks.
• Coaches Service Desk and L1 teams for technical and behavioral skills.
• Establishes monitoring for client infrastructure.
• Identifies problems and errors before they impact a client’s service.
• Leads and manages all initial client escalation for operational issues.
• Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.
• Ensures all changes are carried out with proper change approvals.
• Plans and executes approved maintenance activities.
• Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.
• Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort.
• Performs any other related task as required.

Knowledge and Attributes:

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Academic Qualifications and Certifications:

• Diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience).
• MS700 / MS721 or equivalent certification.
• M365 Intermediate (Associate) Certification.
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).

Required Experience:

• Moderate level of relevant managed services experience.
• Moderate level of knowledge in ticketing tools preferably Service Now.
• Good knowledge of voice, video and other collab modalities.
• Moderate level of experience working with vendors and/or 3rd parties.

go to method of application »

Your day at NTT DATA

• The Data Center Systems Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational.
• Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Data Center Systems Engineer (L2) is able to restore service to clients.
• The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA).
• The Data Center Systems Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc.
• This role may also contribute to / support on project work as and when required.

What you'll be doing

Key Responsibilities:

• Proactively monitors the work queues.
• Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
• Updates tickets with resolution tasks performed.
• Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner.
• Captures all required and relevant information for immediate resolution.
• Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.
• Communicates with other teams and clients for extending support.
• Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
• Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift.
• Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
• Works with automation teams for effort optimization and automating routine tasks.
• Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc.
• Identifies problems and errors before they impact a client’s service.
• Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting.
• Leads and manages all initial client escalation for operational issues.
• Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.
• Ensures all changes are carried out with proper change approvals.
• Plans and executes approved maintenance activities.
• Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.
• Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort.
• May also contribute to / support on project work as and when required.
• May work on implementing and delivering Disaster Recovery functions and tests.
• Performs any other related task as required.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)

Relevant certifications include:

• HPE certified: Synergy administration (preferred)
• HPE certified: Primera/Alletra (preferred)
• VMware certified Professional: Data Centre Virtualization (preferred)
• VMware: SRM - Site recovery manager (advantages)
• Microsoft Certified: MCP (preferred)
• AWS Certified: practitioner (advantages)

Required Experience:

• Moderate level years of relevant managed services experience handling cross technology infrastructure
• Moderate level knowledge in ticketing tools preferably Service Now / JIRA
• Moderate level working knowledge of ITIL processes
• Moderate level experience working with vendors and/or 3rd parties

Knowledge and Attributes:

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

go to method of application »

Your day at NTT DATA

• The Security Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational.
• Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this role is able to restore service to clients.
• The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity.
• The Security Managed Services Engineer (L2) may also contribute to / support on project work as and when required.

What you'll be doing

Key Responsibilities:

• Proactively monitors the work queues.
• Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
• Updates tickets with resolution tasks performed.
• Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner.
• Captures all required and relevant information for immediate resolution.
• Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.
• Communicates with other teams and clients for extending support.
• Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
• Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift.
• Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
• Works with automation teams for effort optimization and automating routine tasks.
• Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc.
• Identifies problems and errors before they impact a client’s service.
• Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting.
• Leads and manages all initial client escalation for operational issues.
• Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.
• Ensures all changes are carried out with proper change approvals.
• Plans and executes approved maintenance activities.
• Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.
• Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort.
• May also contribute to / support on project work as and when required.
• May work on implementing and delivering Disaster Recovery functions and tests.
• Performs any other related task as required.

Knowledge and Attributes:

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Academic Qualifications

• Advanced diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
• Security +
• Fortinet NSE5 minimum
• Cisco Certified Network Associate (CCNA) – Routing & Switching
• Cisco Certified Network Associate (CCNA) – Security

Advantageous Certifications

• Up to date and relevant ITIL certification
• Cisco Certified Internetwork Expert - Routing and Switching (CCIE)
• Cisco Certified Network Professional - Wireless (CCNP)
• Cisco Certified Internetwork Expert - Security (CCIE-S)
• FireEye technologies

go to method of application »

Your day at NTT DATA

• Technically well-grounded candidate with an inquisitive approach to the unknown, supported by a well-exercised ability to break the complex unknown down into a simpler composition, and then to order the sequence of delivery to achieve continuous value.

What you'll be doing

Key Roles and Responsibilities:

• Analyse problems and formulate IAM solutions based on organizations boundaries, architectures, and constraints - Needs to be achievable and operational, must push boundaries when required and continuously push for improvements.
• Collaborate and communicate and obtain buy-in from key technical and business stakeholders.
• Decomposition of the solution and assisting with the scheduling/sequencing work.
• Flesh out designs and contribute to functional and non-functional requirement with definite consideration of user and risk impact.
• Use a wide spectrum of security and technical expertise to contribute to the modernisation of critical components of the Cyber Defense.   
• Significant growth in the need for robust Identity and Access Management (IAM) solutions as a foundation to Cyber related defenses

Requirements:

• BSc (Computer Science) / BCom (Information Systems)
• 10 years in IT-related functions
• 5 years in Design, experience in Security Domain required.
• TOGAF Certification, ITIL (Information Technology Infrastructure Library)
• Security Domain-related certifications preferable.
• End-to-end environment with front-end, integration, automated workflow and back-end processing.  (Linux, Microsoft Wintel, Java, Java scripting, Angular, etc.)

Technical Knowledge:

• IT Concepts and Architecture
• Systems Analysis and Design
• Security Concepts
• Cloud infrastructure and DevOps deployments (tools & practice)

go to method of application »

Your day at NTT DATA

• This role is responsible for testing and troubleshooting the functionality of the installed enterprise applications and/or systems by identifying and documenting technical issues to be escalated to product and system integration teams for resolution.
• This role independently plans, designs and implements the more complex assigned enterprise applications and/or systems and also performs most of the tasks defined by the project, gathering facts, analyzing client requirements and designing solutions that demonstrate the functionality to support the findings.
• This role is responsible for managing small engagements or a portion of a large engagement when required.

What you'll be doing

Key Responsibilities:

• Demonstrate deep technical capabilities and professional knowledge.
• Demonstrate ability to quickly assimilate to new knowledge. Possess in-depth business acumen. Remain current on new developments in Consulting capabilities and industry knowledge.
• Provide subject matter expertise, design expertise and engagement management for SAP BW data and analytics solutions.
• Deep knowledge of the overall SAP BI/BW roadmap.
• Work effectively as a team member, sharing responsibility, providing support, maintaining communication, and updating management on project progress.
• Develop and maintain productive working relationships with business client personnel.
• Build strong internal relationships within NTT Ltd. finance community and other service lines across the organization.

Knowledge and Required Experience:

• Minimum of 8 years of experience in implementing SAP BW/BI solutions Experience with IT strategy, solution, and enterprise architecture.

Relevant experience with modules such as:

• SAP HANA data modelling using CDS views and full Virtual Data Models is mandatory. SAP HANA, SAP SCM/FI/CO-PA, SAP SI 4HANA Finance
• SAP Bl stack (BusinessObjects Webi/OLAP/ Analysis for Office) SAP BW/4HANA
• SAP ABAP (relating to BW} some competence required SAP Analytics Cloud (SAC}
• Experienced usage of SAP So/Man, ChARM as well as knowledge of SAP transport mechanisms is essential.
• Being able to read & write SQL is a plus.
• 5+ years of experience delivering full life-cycle SAP reporting solutions (including in Prepare, Explore, Realize-Build, Realize-Test, Deploy and Support phases) in Business Intelligence (Bl} using SAP HANA, BusinessObjects platforms, hybrid BW scenarios and SAC {SAP Analytics Cloud}
• Knowledge of SAP ECG data model and analysis is a must.
• Experience with SAP Reporting & Analytics front-end tools such as SAP Analytics Cloud suite of products including Analysis for Office.
• Preferred candidates will have BW4HANA Application/Implementation Certification as well as SAC Certifications.
• Excellent business communication skills
• Strong knowledge in ASAP I Activate I Agile methodologies Capability of presenting the value proposition in the module I area, very good problem-solving abilities
• Excellent interpersonal skills, strong communication and presentation skills
• Experience executing a business blueprint and documenting business requirements that can be understood by a technical process team.
• Development of project documentation, training materials, requirements gathering, and project management methodology experience required.
• Show initiative and creativity in developing innovative work-around solutions or new processes. Create System Proposals/Functional designs based on the business requirements
• Able to work under pressure
• Ability to work as part of a team, inter dependent as well as independently and submit deliverables on time.
• Flexibility to take up different tasks in the project.