Latest Job Opportunities at Huntswood

Job Responsibilities

Maintenance Management:

• Tracking the ratio of planned maintenance versus reactive maintenance to ensure assets are well-maintained and downtime is minimized

Work Order Completion Time:

• Monitoring the time taken to complete work orders to assess efficiency and resource allocation

Client Satisfaction:

• Measuring client satisfaction to ensure the services provided meet the needs and expectations of the occupants

Energy Consumption:

• Keeping track of energy usage to optimize efficiency and reduce costs

Cost Management:

• Managing and reducing operational costs, including utilities, maintenance, and repairs

Asset Availability:

• Ensuring that critical assets are available and functioning when needed

Space Utilization:

• Optimizing the use of available space to improve productivity and reduce costs

Safety and Compliance:

• Ensuring that all facilities comply with safety regulations and standards

Essential Skills

• Proven management experience of working within a senior level Head of Facilities Management role
• Health & Safety experience
• Strong knowledge of safety regulations and maintenance procedures
• Exceptional leadership and communication skills
• Proficiency in maintaining operational budgets and resource management

Desirable Skills

• Experience of working in a Contact Centre environment

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Key Responsibilities:

• Risk Identification and Assessment: Conduct thorough risk assessments to identify potential threats to the organization. Analyse data and trends to detect vulnerabilities.
• Risk Mitigation: Develop and implement effective risk mitigation strategies. Collaborate with department heads, UK clients, and the risk and compliance team to ensure risk management policies are adhered to.
• Compliance: Ensure compliance with local regulatory requirements and international best practices. Stay updated on relevant laws and regulations.
• Reporting: Prepare detailed reports on risk assessments and mitigation plans. Present findings to senior management and the Head of Risk and Compliance, recommending actions.
• Training and Awareness: Conduct training sessions for staff on risk management practices. Promote a culture of risk awareness throughout the organization.
• Incident Management: Investigate and manage incidents related to risk. Develop action plans to address and resolve issues promptly.
• Client Interaction: Work closely with UK clients to understand their risk management needs and provide tailored solutions. Maintain strong client relationships and ensure satisfaction.
• Team Collaboration: Collaborate with the wider risk and compliance team to ensure a cohesive approach to risk management. Share insights and best practices.
• Continuous Improvement: Continuously monitor and improve risk management processes. Implement new tools and techniques to enhance risk management capabilities.

Qualifications/Experience:

• Bachelor's degree in Risk Management.
• Minimum of 5 years of experience in risk management, preferably within a BPO environment.
• Strong knowledge of risk assessment techniques, regulatory requirements, and compliance standards.
• Excellent analytical and problem-solving skills.
• Effective communication and interpersonal skills.
• Proficiency in risk management software and tools.
• Ability to work independently and as part of a team.

Preferred Qualifications/Experience:

• Master's degree in Risk Management or related field.
• Professional certifications such as Certified Risk Manager (CRM) or similar.
• Experience with business continuity planning and disaster recovery.
• Experience of working with UK financial clients.

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Job Responsibilities

• Production of financial forecasts based on workload, resource requirements and overall capacity plans in support of financial and operational targets.
• Supporting the budgeting and financial planning processes with revenue-related input.
• Reviewing the accuracy of forecasts on an on-going basis ensuring minimum variance.
• Monitoring and analyzing revenue trends including Cost Analysis to identify areas for financial growth and improvement.
• Identifying and analyzing revenue leakage, forecast variances and areas of underperformance to recommend corrective actions.
• Assist in the achievement of financial targets through staffing optimization to maximise service delivery and productivity.
• Creating detailed reports, and presentations that outline revenue performance and provide actionable insights to stakeholders regularly.
• Presentation of organizations capacity plans, financial forecasts and analytics
• Participating in the development and implementation of revenue management policies and procedures.
• Supporting team members and the organization with all WFM related tasks in the absence of their leader serving as the subject matter expert.
• Assisting in the successful implementation of WFM and its supporting process across the organization.

Job Requirements

• Effective decision-making skills
• Minimum of 1 months experience working within a Call Centre of a large operation
• A minimum of 12 months within in a Planning analyst role
• Grade 12 or equivalent NQF4 level qualification – English and Maths essential
• Strong MS Excel Experience

Required Skills

• Planning and Organizational Skills
• Strong and adaptable communication skills
• Effectiveness and pays attention to detail Analytical skills.
• Logical thinking & Relationship Management
• Adaptability / Resilience with the ability to work under intense pressure.
• Good communication skills
• Strong Numerical Skills