Job Description

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for a Senior Team Leader in our Newtown Branch. Do you think you have what it takes to be our newest Purple Star?

The successful candidate will be responsible for managing the Branch to achieve the business objectives in accordance with the Regional and Retail Operations strategy.

With Hollywoodbets You Will:

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.

You Bring:

• 1 year in a management capacity or managerial experience.

A Bonus To Have:

• Relevant Diploma, Degree or NQF 4 Learnership.
• Valid driver’s license.
• 1 year sales management experience.
• 1 year cash management experience.
• 1 year within the Gaming or Betting industry.

What You’ll Do For The Brand:

Branch growth

• To manage the achievement of targets and branch growth in accordance with operational procedures.
• Branch Administration and Cost Management.
• Manage branch cost and budget to ensure maximum profitability and manage monthly expenses.
• Cash management within the branch according to defined processes, procedures and minimize risks, theft and fraud.
• Ensure daily banking schedules are submitted to the Area Manager.
• Ensure adherence to credit card administration and EFT policies where applicable.
• Senior Team Leaders must send an email notifying the Branch, Regional Manager and Cash Management Department of the shortage.
• Recovery process must be managed in line with processes and procedures.
• Manage branch stock control to ensure that there is sufficient supply (although not over/under).
• Ensure that a stock taking is done weekly and account for stock shortages.
• Manage all security aspects in the branch.

Branch Appearance

• Ensure that the branch is always neat and tidy according to Hollywood standards.
• Ensure that the facilities are well maintained and in working condition.

Branch reporting

• Ensure that daily newsflashes provide a high-level overview of the operations for the day.
• Ensure weekly/monthly reporting on branch performance based on stakes, number of bets per type of bet, branch budget and costs and growth plans as well as high risk and compliance issues.

Customer Experience

• Ensure superior customer service and customer experience.
• Pro-actively address customer complaints and ensure customer feedback is positive.
• Build strong relationships with regular customers and punters.
• Create a customer centric culture within the branch and drive the philosophy of “service with a smile” at all times.

Compliance

• Ensure compliance with company, legislative and legal requirements.
• More specifically, ensure compliance with Gambling Board requirements.
• Compliance and adherence to company's internal control policy, Compliance to the Code of Ethics and escalate fraudulent activities.
• Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.

Communication

• Manage communication within the branch to ensure that all communication that should be disseminated to team members is in fact being communicated and team members are aware of key business campaigns, business updates and marketing campaigns.
• Ensure that the correct line of communication is followed at all times and that timeous feedback is provided to support office when information is requested.

People Management

• Manage team member rosters/schedules and ensure the branch is adequately staffed taking into account busy periods, events and operational requirements.
• Ensure staff attendance and behaviour is manage with the directive of the Area Manager.
• Identify training and development areas and address interventions with the Area manager.
• Ensure all new take on documentation is submitted timeously to the Human Resources department.

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.

What You’ll Bring To The Team:

• Good communication and Interpersonal skills.
• Excellent planning, organisational and time management skills.
• Strong attention to detail and the ability to show initiative at all times.
• High ethical standards and must be reliable at all times.
• Impressive people management and reporting skills.

go to method of application »

Job Description

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for a Deposits and Withdrawals Quality Reviewer. Do you think you have what it takes to be our newest Purple Star?

Responsible for reviewing and ensuring compliance and adherence to processes in terms of quality of transactions being processed by the Deposits and Withdrawals Departments

With Hollywoodbets You Will:

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.

You Bring:

• 1 – 2 years administration experience.
• Call Centre Experience.
• Finance experience especially in deposits and withdrawals processes and procedures.

Advantageous:

• Diploma/ Degree

What You’ll Do For The Brand:

• Extract samples of Withdrawals (Cash, EFT and Cash Send) and ensure all necessary checks were performed by Agents as per the mandatory check lists.
• Ensure that all banks are checked and cleared as per the deposits SOP and incorrect references with ID or cell numbers are processed timeously on the deposits APP.
• Checking samples of POPs received for manual journals and ensure that these are saved on shared folder
• Checking sample pool of Email messages against quality score card to ensure that responses were acceptable according to company standards. This includes spelling & grammar.
• Reviewing of Zendesk tickets, auditing completed and rejected tickets.
• Review of declined Syx payments (declined and rejected) by team members and validated if correct.
• Checking sample pool of Banking details to ensure that all information was updated accordingly on Syx and saved accordingly on our share drives.
• Checking sample of Selfie documents saved on share drive to ensure that all information was updated accordingly and the withdrawal was processed appropriately.
• Reviewing of Survey feedback, documenting all findings and contacting customers.
• Sample checking deposits credited with wrong references to ensure that the correct procedure was followed.
• To understand deposit and withdrawals transactions.
• Ensure that phones are not unnecessarily paused out form the call system.
• Ensure that the team displays good customer service principals in their dealings with customers and other internal team members/ departments or branches as well as ensuring that the optimal turnaround time for account queries maintained.
• Ensure that the company brand and image is promoted through excellent customer service.
• Identify root causes of the customer and audit queries.
• Telephone etiquette and customer service excellence.
• Strong numerical literacy and financial acumen.
• Focus driven whilst demonstrating exceptional attention to detail.
• Good communications skills (verbal and written).
• Flexibility – adapting to process and product changes.
• Daily, weekly and monthly reporting to management with regards to relevant findings.
• Regular meetings with department heads.
• Ad hoc duties as required.

What You’ll Bring To The Team:

• Good communication and Interpersonal skills.
• Demonstrate high sense of accountability.
• Demonstrates an exceptional level of customer service and quality standard.
• Demonstrates ability to pay attention to detail.
• Ability to collate and report on information and identify trends and make relevant recommendations.
• Execute a variety of functions within a business administrative environment.
• Plan and organize administrative functions proactively.
• Collect information and ensure accuracy of information.
• Basic understanding and application of numerical concepts and calculations.
• Understanding of different betting platforms and procedures.

go to method of application »

Job Description

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for a Branch Manager to be based in Bela Bela, Limpopo, Do you think you have what it takes to be our newest Purple Star?

The successful candidate will manage the operations of the branch in terms of increasing stakes, managing costs, resource management, customer services and compliance.

With Hollywoodbets You Will:

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.

You Bring

• 1-2 years in a management capacity or managerial experience.

A Bonus To Have:

• Diploma/Degree/ NQF 4 Learnership.
• Valid Driver’s License.
• 1-2 years sales management.
• 1-2 years cash management.
• 1 year within the Gaming or Betting Industry.

What You’ll Do For The Brand:

Branch Growth

• To manage the achievement of targets and branch growth in accordance with operational procedures.
• Retail existing customers grow new customer base. Generate a branch business plan in consultation with the regional manager and implement accordingly to drive these growth targets. Work closely with the marketing team and promoters in support of growth initiatives.

Competitor Analysis

• Conduct continuous comparisons with competitor in the area and region, looking at factors such as headcount, different product offerings, which factors give competitors an advantage over the company, and make recommendations to attract customers from competitors. Strive to be viewed as the market leader in the area and put initiatives in place to ensure that the company remains the leading competitor.

Branch Administration and Cost Management

• Manage branch cost and budget to ensure maximum profitability- manage monthly expenses. Cash management within the branch according to defined processes/procedures and minimize risks, theft/fraud. Ensure adherence to credit card administration &EFT policies where applicable.
• Manage branch stock control to ensure that there is sufficient supply (although not over/under). Ensure that a stock taking is done weekly and account for stock shortages.
• Manage all security aspects in the branch.

Branch Appearance

• Ensure that the branch is always neat and tidy according to Hollywood standards. Ensure that the facilities are well maintained and in working condition.

Branch Reporting

• Ensure that daily newsflashes provide a high-level overview of the operations for the day. Ensure weekly/monthly reporting on branch performance based on stakes, number of bets per type of bet, branch budget and costs and growth plans as well as high risk/compliance issues.

Customer Experience

• Ensure superior customer service and customer experience. Pro-actively address customer complaints and ensure customer feedback is positive. Build strong relationships with regular customers/punters. Create a customer centric culture within the branch and drive the philosophy of “service with a smile” at all times.

Compliance

• Ensure compliance with company, legislative and legal requirements. More specifically, ensure compliance with Gambling Board requirements. Compliance and adherence to company's internal control policy, Compliance to the Code of Ethics and escalate fraudulent activities. Ensure that there is always a registered FICA officer on site during operating hours and compliance posters are displayed.

Communication

• Manage communication within the branch to ensure that all communication that should be disseminated to team members is in fact being communicated and team members are aware of key business campaigns, business updates and marketing campaigns. Ensure that the correct lines of communication are followed at all times and that that timeous feedback is provided to support office when information is requested.

People Management

• Manage branch team members in terms of HR policy (recruitment in conjunction with AM, on the job training and development (identify areas of development and coordinate training interventions), leave management, performance management, labor relations (disciplinary actions/poor performance), retention and recognition. Manage team member rosters/schedules taking into account busy periods, events, and operational requirements.

Values

• Actively promote the Hollywood values. Live the values and lead as an example to the team.
• If the branch has LPMs, responsible for management thereof.
• If the branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these divisions. Responsible for the maintenance/facility management of the entire building/branch.
• Work closely with the Regional Manager/Area Manager to suggest areas of improvement to ensure that the Branch attracts and retains punters. Provide solutions for challenges faced within the branch.
• Ensure timeous submission of daily, weekly, monthly reports.
• Must be available 24/7 in case of emergencies.

What You’ll Bring To The Team:

• Demonstrate a good understanding of betting procedures and betting types.
• Demonstrate good business acumen skills.
• Demonstrate good financial management skills.
• Excellent people management skills.
• Customer service and orientation experience.
• Must be able to identify, analyse, organise, and solve problems.
• Follows through and delivers results despite obstacles.
• Good attention to detail.

go to method of application »

Job Description

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for Sponsorship Marketing Manager. Do you think you have what it takes to be our newest Purple Star?

The successful candidate will be responsible for managing and expanding the sponsorship portfolio for Hollywoodbets, ensuring that all commercial partnerships and sponsorships support brand, marketing and business objectives and deliver a return on investment. The Sponsorship Marketing Manager will create a strategy with clear objectives and measurable outcomes, they will oversee the delivery and implementation of all sponsor marketing and promotional opportunities. This role is required to create and manage strong stakeholder relationships, manage contract renewals and negotiations and ensure that all stakeholders are aligned, and our sponsorships are being effectively leveraged and amplified. The Sponsorship Marketing Manager will also be required to create and monetise sponsorship properties and events and sell sponsorship packages for selected events.

With Hollywoodbets You Will:

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.

You Bring:

• 5 – 10 years’ experience in a similar position.
• Degree/ Diploma in English or Communications or similar qualification.
• Marketing management and strategic planning experience.
• Sponsorship strategy skills.
• Proven writing skills.
• Valid driver’s license.

A bonus to have:

• Brand Ambassador campaign management experience.
• Stakeholder relations experience.
• Proven negotiation and people skills.

What You’ll Do For The Brand:

• Refine and expand the strategy for existing partnerships and implementation and reporting
• thereof aligned to the brand marketing strategy.
• Research and develop a list of potential sponsorship opportunities that complement the brand and its objectives.
• Create sponsorship packages for properties within the group and create a framework to
• commercialise and monetise these properties.
• Develop and maintain relationships with existing and potential sponsorship clients and commercial partners.
• Review negotiate and maximise the value of existing and new Commercial agreements.
• Manage of all portfolios and mentor the sponsorship marketing Team.
• Identify, plan and drive initiatives / campaigns aligned and provide support to the Marketing Team where required.
• Plan and monitor our Brand Ambassador and Influencer programmes and ensure that these deliver a meaningful ROI to the business.
• Draft a strategy that has clearly defined objectives and ensure that these are being measured, optimised and reported on an ongoing basis.
• Create positive collaboration between Brand Ambassadors and Influencers and Hollywoodbets.
• Leverage positive ROI with these relationships.
• Meet all stakeholder needs in line with Hollywoodbets’ vision and business objectives.
• Review, track, advise and report on supporting operational plans to ensure the effective and
• efficient implementation of the Hollywoodbets’ strategies and goals.
• Must possess excellent communication and leadership skills.
• Define, implement, analyse and report on a variety of performance measures that align with the sponsorship strategies.
• Establish and maintain a comprehensive stakeholder analysis and reporting to ensure the effectiveness of our sponsorship programme.
• Effectively resolve escalated issues and implement measures to prevent reoccurrence.
• Define, continuously improve and drive adoption of the processes, governance, tools and technology, methods and standards to establish optimal practices.
• Create and execute a capability plan (Includes skills, resources and succession) to address current and future Team capabilities required for the delivery of services.
• Coach, mentor and develop Team to improve individual performances and ensure Team Members' growth and contribution to the Team and company culture.
• Professionally represent Hollywoodbets at all times.

What You’ll Bring To The Team:

• High attention to detail.
• Strong interpersonal and listening skills.
• Good communication and organisation skills.
• Able to give high priority to customer complaints.
• Ensure client’s expectations regarding service delivery are exceeded.
• Follow process in order to ensure high quality output. 
• High sense of accountability towards work.
• Accurately checking processes and tasks to identify irregularities.

go to method of application »

Job Description

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have amazing opportunities for a Team Leader (Mobile) KwaMashu- Sasolburg Do you think you have what it takes to be our newest Purple Stars?

This role is to support the operations of the Mobile Department, on projects directed at maximizing Company profits, increasing customer base through marketing campaigns.

With Hollywoodbets You Will:

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career

The successful candidate will be responsible for maintaining cleanliness and hygiene at the branches and ensuring is always in a clean and orderly condition.

You’ll Bring

• Minimum of 1-year sales/marketing/promotional experience.
• Held a valid driver’s licence.
• Willingness to do shift and weekend work.

A Bonus to have:

• Have a minimum of 1-year driving experience.
• Relevant Diploma/Degree.

What You’ll Do for The Brand

• Work closely with Area Managers to meet promotional needs.
• Facilitating promotional activities and drive FICA compliance.
• Develop and launch new promotions to Mobile Clerks at branches, outlets and in the field.
• Jointly plan marketing campaigns with Area Managers.
• Measure effectiveness of promotions.
• Provide ongoing training to Mobile Clerks.
• Identify interest and understand customer needs and requirements.
• Manage staffing and performance of Mobile Clerk.
• Growth, branding and roll out of distributor outlets.
• Ensure new Mobile team members have been trained to understand betting types, betting processes, mobile betting and TUV. Coordinate training.
• Visiting outlets as per call cycle.
• Daily, weekly and monthly reporting.
• Provide day to day operational support to Area Managers.
• Any other related duties that might be required.

What You’ll Bring to The Team

• Excellent communication and interpersonal skills.
• Exceptional Leadership skills.
• Impressive planning, organizational and time management skills.
• Good knowledge of Marketing Management and Impressive presentation and facilitation experience.
• Excellent knowledge of operating systems, Mobile TUV, Betting Procedures.
• Demonstrates exceptional attention to detail.
• Strong People Management skills and problem-solving skills.
• Good report writing skills (Verbal and written).

go to method of application »

Job Description

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for a Head of Customer Care. Do you think you have what it takes to be our newest Purple Star?

The Head of Customer Care is responsible for shaping the future of Voice and Digital in customer, being committed to ensuring a great customer experience through a variety of touchpoints. Responsible for the strategic oversight and management of operations including but not limited to daily, weekly, monthly and quarterly performance reporting, linked to consequence management for poor performance and rewards & recognition for above average performance. Instill a culture aligned to the brand’s core values instilling a performance driven attitude at all levels across the Centre. Responsible for systems and process management, operations management, cost management, resource management and retention, shift management, compliance, efficiency management and service excellence.

With Hollywoodbets You Will:

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.

You Bring:

• 7+ years Customer Care Management experience
• 5+ years Head of Operations experience
• 5+ years’ experience with Customer Care software suites

Advantageous

• Quality Assurance processes and framework management
• Experience with IVR systems
• Relevant Degree/Diploma

What You’ll Do for The Brand:

• Oversee the day-to-day performance of the customer care operations through the Ops Leadership Team, to deliver a best in class service, exceeding all KPIs and within budget
• Set the strategy for the development of the Voice and Digital journey, staying abreast of new practices and technologies.
• Be responsible for the end-to-end customer touchpoints and the associated customer experience, supporting cross company initiatives to drive improvements, improve efficiency and eliminate complaints.
• Responsible for ensuring recruitment, training objectives are met and that the induction and coaching strategy across the Customer Care Centre is strictly adhered to.
• Work closely with HR, Training and other support departments across the business, taking responsibility for the ongoing development all levels of Customer Care Centre Teams.
• Reviewing and clearly defining all Customer Care Centre roles, any required shift and candidate profiles required across the Customer Care Centre operation.
• Lead an effective resource planning Team, ensuring that resources are fully utilized, and any contact demand is effectively covered.
• Applying best practice, develop continuous improvement plans and make recommendations based upon the employee and customer insight.
• Develop plans and offer insight and knowledge to the organization on the use of new tools and technologies, Telephony, CRM and WFM to create a cost-effective operation consistently achieving contact handling SLAs.
• Act as the Voice of the Customer, championing change and improvements across the customer experience, drive change and influence future change/projects to support and achieve improvements in the customer experience.
• Deliver cost efficiencies and increase Customer Satisfaction Scores.
• Enhance the quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions.
• Ensure that the Hollywood brand and image is promoted through customer service excellence.
• Analyzing the Competitors on a monthly basis and providing feedback to Executive Management in forms of reports.
• Engaging with IT and Dev Support teams to ensure the volumes and systems within the Customer Care Centre is managed and assessed according to volumes.
• Assessment of training needs and conducting of a detailed Gap analysis on a quarterly basis, engaging with Head of Training to ensure the IDP’s are rolled out across Customer Care Centre.
• Preparation of detail reports such as Board Reports and Monthly iBranch reports to the Executive Team.
• Adequate risk management working closely with Risk Management Team/s to implement strategies to mitigate identified areas in real time.
• Review and sign off of monthly incentive structures, putting in place measures for the team to deliver at exceptional standards.
• Review and sign off on monthly calculations for the digital and voice teams – work with the BI team, workforce team and the QA teams to ensure accurate stats at all times.

Other

• Oversee Monthly iBranch management reporting, trend analysis reporting, workforce management, resource management reporting and quarterly Board reports.
• Work closely with other iBranch functions such as Mobile, Digital Marketing, Social Media team in order to understand the dependencies that exist between departments.
• Any other ad hoc duties that might be required.

What You’ll Bring to The Team:

• Must have strong communication and people management skills.
• Excellent report writing and presentation skills
• Excellent Project Management skills
• Must have excellent Relationship Management
• Must have good business Acumen
• Must be able to think on a strategic level

go to method of application »

Job Description

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for a Team Leader. Do you think you have what it takes to be our newest Purple Star?

The successful candidate will be responsible for managing the Branch to achieve the business objectives in accordance with the Regional and Retail Operations strategy

With Hollywoodbets You Will:

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.

A Bonus To Have:

• 6 months within the Gaming or Betting industry.
• Relevant Diploma, Degree or NQF 4 Learnership.
• Valid driver’s license.
• 1-2 Years leadership experience.

What You Will Do For The Brand:

Branch growth

• To ensure achievement of targets within your areas in accordance with Branch budgets.
• Drive business results by creating an open dialog with your guests to educate them on all your Branch products.
• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results and scratchings which occur throughout the day.
• Be knowledgeable on all game rules, odd and pay-outs.
• Team member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
• Taking customer bets where applicable (A requirement in express Branches).
• Visiting outlets as per call

Cash administration

• Cash management within the Branch according to defined processes and procedures and minimize risks, theft and fraud.
• Educate team members on all FICA Compliance.
• Ensure daily banking schedules are submitted to the Branch Manager and Senior Team Leader.
• Ensure adherence to credit card administration and EFT policies where applicable.
• Ensure team members are issued with correct floats at the end of their shift.
• Interim checks must be done within the course of the day with Team Leader on duty.
• Ensure to reconcile by end of shift to the balance, which is reflected on the LPM, Admin and HIS report.
• Recovery process must be managed in line with processes and procedures.
• The correct process must be followed with lost ticket claims.
• Ensure the ticket number is received from the Helpline when processing the claim.
• Record the guest’s details and ID number to validate payment after 90 days.

Branch reporting

• Ensure that daily newsflashes provide a high-level overview of the operations for the day.
• Manage Branch stock control to ensure that there is sufficient supply (although not over and under).
• Ensure that a stock taking is done weekly and account for stock shortages.
• Team Leaders must send an email notifying the Branch Manager, Senior Team Leader and Cash Management Department of the shortage.

Security management

• Be aware of your surroundings when opening and closing the Branch.
• Ensure all security factors are adhered to when banking is conducted.
• Be aware where all panic buttons are placed within your Branch.
• Ensure all camera’s inside and outside the Branch are all in working order.
• Manage all security aspects in the Branch.
• The cashing up process must be conducted with the Branch doors closed with security monitoring the areas.

Branch appearance

• Ensure that the Branch is always neat and tidy according to Hollywood standards.
• Ensure that that facilities are well maintained and in good working condition.
• Comply with all procedures to prevent losses to the organisation, advising your Branch/Senior Team Leader promptly of any problems and malfunction with the terminals, equipment and resources (e.g. TV display of results, Off-line).

Compliance

• Compliance and adherence to company's internal control policy.
• Ensure compliance with company, legislative and legal requirements.
• More specifically, ensure compliance with Gambling Board requirements.
• Compliance to the code of ethics and escalate fraudulent activities.
• Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
• Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
• Ensure all team members are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allow to take personal bets within the Branch.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine. 

Communication

• Ensure all operational communication within the Branch is circulated to all team members.
• Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
• Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.

People management

• Manage team member rosters and schedules and ensure the Branch is adequately staffed taking into account busy periods, events and operational requirements.
• Ensure staff attendance and behaviour is managed with the guidance from Branch Manager and Senior Team Leader.
• Ensure all new take recruitment documentation is submitted timeously to the Human Resources department.

Guest Service

• Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address guest complaints and ensure guest feedback is positive.
• Build strong relationships with regular guests.
• Create a guest centric culture within the Branch and drive the philosophy of “service with a smile” at all times.

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.
• If the Branch has LPMs, responsible for management thereof.
• If the Branch has F&B facilities, RD facilities, support office teams and training facilities, ensure a close working relationship with these divisions.
• Work closely with the Branch Manager and Senior Team Leader and suggest areas of improvement to ensure that the Branch attracts and retains guests.
• Must be available 24/7 in case of emergencies.

What You Will Bring To The Team:

• Good communication and Interpersonal skills.
• Excellent planning, organisational and time management skills.
• Strong attention to detail and the ability to show initiative at all times.
• High ethical standards and must be reliable at all times.
• Impressive people management and reporting skills.
• Impressive planning, organizational and time management
• Good knowledge of Marketing Management and Impressive presentation and facilitation
• Excellent knowledge of operating systems, Mobile TUV, Betting
• Demonstrates exceptional attention to detail.
• Strong People Management skills and problem-solving
• Good report writing skills (Verbal and written).

go to method of application »

Job Description

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for a Team Leader. Do you think you have what it takes to be our newest Purple Star?

The successful candidate will be responsible for managing the Branch to achieve the business objectives in accordance with the Regional and Retail Operations strategy

With Hollywoodbets You Will:

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.

A Bonus To Have:

• 6 months within the Gaming or Betting industry.
• Relevant Diploma, Degree or NQF 4 Learnership.
• Valid driver’s license.
• 1-2 Years leadership experience.

What You Will Do For The Brand:

Branch growth

• To ensure achievement of targets within your areas in accordance with Branch budgets.
• Drive business results by creating an open dialog with your guests to educate them on all your Branch products.
• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results and scratchings which occur throughout the day.
• Be knowledgeable on all game rules, odd and pay-outs.
• Team member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
• Taking customer bets where applicable (A requirement in express Branches).
• Visiting outlets as per call

Cash administration

• Cash management within the Branch according to defined processes and procedures and minimize risks, theft and fraud.
• Educate team members on all FICA Compliance.
• Ensure daily banking schedules are submitted to the Branch Manager and Senior Team Leader.
• Ensure adherence to credit card administration and EFT policies where applicable.
• Ensure team members are issued with correct floats at the end of their shift.
• Interim checks must be done within the course of the day with Team Leader on duty.
• Ensure to reconcile by end of shift to the balance, which is reflected on the LPM, Admin and HIS report.
• Recovery process must be managed in line with processes and procedures.
• The correct process must be followed with lost ticket claims.
• Ensure the ticket number is received from the Helpline when processing the claim.
• Record the guest’s details and ID number to validate payment after 90 days.

Branch reporting

• Ensure that daily newsflashes provide a high-level overview of the operations for the day.
• Manage Branch stock control to ensure that there is sufficient supply (although not over and under).
• Ensure that a stock taking is done weekly and account for stock shortages.
• Team Leaders must send an email notifying the Branch Manager, Senior Team Leader and Cash Management Department of the shortage.

Security management

• Be aware of your surroundings when opening and closing the Branch.
• Ensure all security factors are adhered to when banking is conducted.
• Be aware where all panic buttons are placed within your Branch.
• Ensure all camera’s inside and outside the Branch are all in working order.
• Manage all security aspects in the Branch.
• The cashing up process must be conducted with the Branch doors closed with security monitoring the areas.

Branch appearance

• Ensure that the Branch is always neat and tidy according to Hollywood standards.
• Ensure that that facilities are well maintained and in good working condition.
• Comply with all procedures to prevent losses to the organisation, advising your Branch/Senior Team Leader promptly of any problems and malfunction with the terminals, equipment and resources (e.g. TV display of results, Off-line).

Compliance

• Compliance and adherence to company's internal control policy.
• Ensure compliance with company, legislative and legal requirements.
• More specifically, ensure compliance with Gambling Board requirements.
• Compliance to the code of ethics and escalate fraudulent activities.
• Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
• Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
• Ensure all team members are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allow to take personal bets within the Branch.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine. 

Communication

• Ensure all operational communication within the Branch is circulated to all team members.
• Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
• Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.

People management

• Manage team member rosters and schedules and ensure the Branch is adequately staffed taking into account busy periods, events and operational requirements.
• Ensure staff attendance and behaviour is managed with the guidance from Branch Manager and Senior Team Leader.
• Ensure all new take recruitment documentation is submitted timeously to the Human Resources department.

Guest Service

• Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address guest complaints and ensure guest feedback is positive.
• Build strong relationships with regular guests.
• Create a guest centric culture within the Branch and drive the philosophy of “service with a smile” at all times.

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.
• If the Branch has LPMs, responsible for management thereof.
• If the Branch has F&B facilities, RD facilities, support office teams and training facilities, ensure a close working relationship with these divisions.
• Work closely with the Branch Manager and Senior Team Leader and suggest areas of improvement to ensure that the Branch attracts and retains guests.
• Must be available 24/7 in case of emergencies.

What You Will Bring To The Team:

• Good communication and Interpersonal skills.
• Excellent planning, organisational and time management skills.
• Strong attention to detail and the ability to show initiative at all times.
• High ethical standards and must be reliable at all times.
• Impressive people management and reporting skills.
• Impressive planning, organizational and time management
• Good knowledge of Marketing Management and Impressive presentation and facilitation
• Excellent knowledge of operating systems, Mobile TUV, Betting
• Demonstrates exceptional attention to detail.
• Strong People Management skills and problem-solving
• Good report writing skills (Verbal and written).

go to method of application »

Job Description

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for a Team Leader. Do you think you have what it takes to be our newest Purple Star?

The successful candidate will be responsible for managing the Branch to achieve the business objectives in accordance with the Regional and Retail Operations strategy

With Hollywoodbets You Will:

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.

A Bonus To Have:

• 6 months within the Gaming or Betting industry.
• Relevant Diploma, Degree or NQF 4 Learnership.
• Valid driver’s license.
• 1-2 Years leadership experience.

What You Will Do For The Brand:

Branch growth

• To ensure achievement of targets within your areas in accordance with Branch budgets.
• Drive business results by creating an open dialog with your guests to educate them on all your Branch products.
• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results and scratchings which occur throughout the day.
• Be knowledgeable on all game rules, odd and pay-outs.
• Team member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
• Taking customer bets where applicable (A requirement in express Branches).
• Visiting outlets as per call

Cash administration

• Cash management within the Branch according to defined processes and procedures and minimize risks, theft and fraud.
• Educate team members on all FICA Compliance.
• Ensure daily banking schedules are submitted to the Branch Manager and Senior Team Leader.
• Ensure adherence to credit card administration and EFT policies where applicable.
• Ensure team members are issued with correct floats at the end of their shift.
• Interim checks must be done within the course of the day with Team Leader on duty.
• Ensure to reconcile by end of shift to the balance, which is reflected on the LPM, Admin and HIS report.
• Recovery process must be managed in line with processes and procedures.
• The correct process must be followed with lost ticket claims.
• Ensure the ticket number is received from the Helpline when processing the claim.
• Record the guest’s details and ID number to validate payment after 90 days.

Branch reporting

• Ensure that daily newsflashes provide a high-level overview of the operations for the day.
• Manage Branch stock control to ensure that there is sufficient supply (although not over and under).
• Ensure that a stock taking is done weekly and account for stock shortages.
• Team Leaders must send an email notifying the Branch Manager, Senior Team Leader and Cash Management Department of the shortage.

Security management

• Be aware of your surroundings when opening and closing the Branch.
• Ensure all security factors are adhered to when banking is conducted.
• Be aware where all panic buttons are placed within your Branch.
• Ensure all camera’s inside and outside the Branch are all in working order.
• Manage all security aspects in the Branch.
• The cashing up process must be conducted with the Branch doors closed with security monitoring the areas.

Branch appearance

• Ensure that the Branch is always neat and tidy according to Hollywood standards.
• Ensure that that facilities are well maintained and in good working condition.
• Comply with all procedures to prevent losses to the organisation, advising your Branch/Senior Team Leader promptly of any problems and malfunction with the terminals, equipment and resources (e.g. TV display of results, Off-line).

Compliance

• Compliance and adherence to company's internal control policy.
• Ensure compliance with company, legislative and legal requirements.
• More specifically, ensure compliance with Gambling Board requirements.
• Compliance to the code of ethics and escalate fraudulent activities.
• Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
• Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
• Ensure all team members are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allow to take personal bets within the Branch.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine. 

Communication

• Ensure all operational communication within the Branch is circulated to all team members.
• Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
• Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.

People management

• Manage team member rosters and schedules and ensure the Branch is adequately staffed taking into account busy periods, events and operational requirements.
• Ensure staff attendance and behaviour is managed with the guidance from Branch Manager and Senior Team Leader.
• Ensure all new take recruitment documentation is submitted timeously to the Human Resources department.

Guest Service

• Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address guest complaints and ensure guest feedback is positive.
• Build strong relationships with regular guests.
• Create a guest centric culture within the Branch and drive the philosophy of “service with a smile” at all times.

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.
• If the Branch has LPMs, responsible for management thereof.
• If the Branch has F&B facilities, RD facilities, support office teams and training facilities, ensure a close working relationship with these divisions.
• Work closely with the Branch Manager and Senior Team Leader and suggest areas of improvement to ensure that the Branch attracts and retains guests.
• Must be available 24/7 in case of emergencies.

What You Will Bring To The Team:

• Good communication and Interpersonal skills.
• Excellent planning, organisational and time management skills.
• Strong attention to detail and the ability to show initiative at all times.
• High ethical standards and must be reliable at all times.
• Impressive people management and reporting skills.
• Impressive planning, organizational and time management
• Good knowledge of Marketing Management and Impressive presentation and facilitation
• Excellent knowledge of operating systems, Mobile TUV, Betting
• Demonstrates exceptional attention to detail.
• Strong People Management skills and problem-solving
• Good report writing skills (Verbal and written).

go to method of application »

Job Description

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for a Senior Team Leader at our Jeffery’s Bay Branch. Do you think you have what it takes to be our newest Purple Star?

The successful candidate will be responsible for managing the Branch to achieve the business objectives in accordance with the Regional and Retail Operations strategy.

With Hollywoodbets You Will:

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.

You bring:

• 1 year in a management capacity or managerial experience.

A Bonus To Have:

• Relevant Diploma, Degree or NQF 4 Learnership.
• Valid driver’s license.
• 1 year sales management experience.
• 1 year cash management experience.
• 1 year within the Gaming or Betting industry.

What You Will Do For The Brand:

Branch growth

• To manage the achievement of targets and branch growth in accordance with operational procedures.

Branch Administration and Cost Management

• Manage branch cost and budget to ensure maximum profitability and manage monthly expenses.
• Cash management within the branch according to defined processes, procedures and minimize risks, theft, and fraud.
• Ensure daily banking schedules are submitted to the Area Manager.
• Ensure adherence to credit card administration and EFT policies where applicable.
• Senior Team Leaders must send an email notifying the Branch, Regional Manager and Cash Management Department of the shortage.
• Recovery process must be managed in line with processes and procedures.
• Manage branch stock control to ensure that there is sufficient supply (although not over/under).
• Ensure that a stock taking is done weekly and account for stock shortages.
• Manage all security aspects in the branch.

Branch Appearance

• Ensure that the branch is always neat and tidy according to Hollywood standards.
• Ensure that the facilities are well maintained and in working condition.

Branch reporting

• Ensure that daily newsflashes provide a high-level overview of the operations for the day.
• Ensure weekly/monthly reporting on branch performance based on stakes, number of bets per type of bet, branch budget and costs and growth plans as well as high risk and compliance issues.

Customer Experience

• Ensure superior customer service and customer experience.
• Pro-actively address customer complaints and ensure customer feedback is positive.
• Build strong relationships with regular customers and punters.
• Create a customer centric culture within the branch and drive the philosophy of “service with a smile” at all times.

Compliance

• Ensure compliance with company, legislative and legal requirements.
• More specifically, ensure compliance with Gambling Board requirements.
• Compliance and adherence to company's internal control policy, Compliance to the Code of Ethics and escalate fraudulent activities.
• Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.

Communication

• Manage communication within the branch to ensure that all communication that should be disseminated to team members is in fact being communicated and team members are aware of key business campaigns, business updates and marketing campaigns.
• Ensure that the correct line of communication is followed at all times and that timeous feedback is provided to support office when information is requested.

People Management

• Manage team member rosters/schedules and ensure the branch is adequately staffed taking into account busy periods, events, and operational requirements.
• Ensure staff attendance and behaviour is manage with the directive of the Area Manager.
• Identify training and development areas and address interventions with the Area manager.
• Ensure all new take on documentation is submitted timeously to the Human Resources department.

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.
• If the Branch has LPMs, responsible for management thereof.
• If the Branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these divisions.
• Work closely with the Branch Manager/Senior Team Leader and suggest areas of improvement to ensure that the Branch attracts and retains guests.
• Must be available 24/7 in case of emergencies.

What You’ll Bring To The Team

• Good communication and Interpersonal skills.
• Excellent planning, organisational and time management skills.
• Strong attention to detail and the ability to show initiative at all times.
• High ethical standards and must be reliable at all times.
• Impressive people management and reporting skills.