Latest Jobs at ASSA ABLOY Group

PURPOSE OF THE ROLE

• Provide first-line technical support for all IDS & Amecor-manufactured and distributed products, including security systems, communicators, CCTV, and access control solutions. The role involves resolving customer queries, allocating products, and ensuring a high standard of service delivery.

RESPONSIBILITIES / ACCOUNTABILITIES
Key Responsibilities

• Handle incoming technical support calls professionally and efficiently.
• Respond to email queries promptly and accurately.
• Allocate security products to customer profiles based on invoicing.
• Maintain clear and courteous communication with customers.
• Deliver exceptional technical support across all IDS products
• Ensure accurate and timely communication with customers
• Stay up to date with new product developments and features

PROFESSIONAL QUALIFICATIONS/ EXPERIENCE
Qualifications:

• Grade 12 (Matric)
• Reliable transport to and from work
• Experience in technical support (telephonic or on-site)

KEY COMPETENCIES / PERSONAL ATTRIBUTES

• Strong communication and customer service skills
• Proficiency in MS Office and email platforms
• Basic IP networking knowledge
• Familiarity with troubleshooting principles
• Experience in the security industry is advantageous
• Presentable and professional demeanour
• Ability to follow instructions and work independently

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As an Engineer, you’ll support HID’s success by: 

• Collaborating with other teams to ensure successful delivery of products.
• Participate in security reviews with the team helping to identify problem areas.
• Assist in finding solutions to the identified problems.
• Participate in preparing, reviewing, and completing project documentation.
• Writing good, maintainable code.
• Work on setting up and maintaining devops pipelines.
• Help with identifying and rectifying security related issues.

Your Skills, Experience and Education must include:     

• Legally eligible to work in South Africa.
• Strong communication skills in English.
• BSc in Electronic Engineering or equivalent.
• 2+ years of practical engineering.
• Proficient in C/C++, able to write performant, maintainable code.
• Ability to analyze a problem and determine the best steps to solve it.
• Ability to participate in the design process, providing insight and guidance.
• Comfortable working with in-circuit emulators, GNU toolchains, gdb and cmake.
• Strict attention to detail.
• Experience with distributed embedded systems.
• Familiarity with Git and Git workflows.
• Dedicated to learning and continuous growth.
• Able to identify unknowns in assigned task and go through the discovery process.

Preference will be given to candidates with the following:

• Familiarity with Yocto/Open-Embedded Linux.
• Experience with Secure Software Development Lifecycles.
• Experience Cryptographic Standards.
• Experience with QA processes.
• Familiarity with cyber security related tools and testing methodologies.
• SAFe or Agile experience.
• Experience with gitflow.
• Development experience in Rust/Golang

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Profile Summary:

• The Product Owner (PO) represents business priorities as set by PACS Product Management (represented by Product Managers) into relevant scrum teams. The PO also attends relevant Product Management meetings about planning and Program Backlog/Vision refinement. This specific role’s assignment will be focused physical access control (PACS) and Access Control Devices (controllers).
• The Product Owner follows the principles of Agile development. Gathers product requirements and assure that the team is always doing “the right thing”. The PO understands the product vision, identifies the needs and passes them on to the team in a clear and comprehensive manner.
• Gives constant feedback and bring new ideas on Product features. Manages a well-groomed and prioritized user story backlog[SE1] . Manages backlogs of 1 or 2 teams.
• This position is a key leadership role. This PO will own the PACS Controllers - Mercury product lifecycle with focus on M1 product in a lean start-up environment, backed by our global core teams.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Duties and Responsibilities include the following (Other duties may be assigned):
Preparation and participation in PI planning:

• As a member of the extended Product Management team, the PO is heavily involved in program backlog refinement and prep for Program Increment (PI) planning and also plays a significant role in the planning event itself.
• During the event, the PO is involved with story definition, providing the clarifications necessary to assist the team with their story estimates and sequencing.

Iteration execution:

• Maintaining the team backlog – With input from System Architect/Engineering and other stakeholders, the PO has the primary responsibility for building, editing, and maintaining the team backlog.
• Iteration Planning – The PO reviews and reprioritizes the backlog as part of the prep work for Iteration Planning, including coordination of dependencies with other POs. During the iteration planning meeting, the PO communicates story detail and priorities and ensures the team aligns and agrees on a final iteration plan.
• Accepting stories – The PO works with the team to agree on accepted story completion. This includes validating that the story meets acceptance criteria, that it has the appropriate, persistent acceptance tests, and that it otherwise complies with its Definition of Done (DoD).
• Understand enabler work – While POs are not expected to drive technological decisions, they are supposed to understand the scope of the upcoming enabler work and collaborate with System and Solution Architect/Engineering to assist with decision-making and sequencing of the critical technological infrastructures that will host the new business functionality.
• Participate in team demo and retrospective – POs collaborate with their team and any other stakeholders in the team demo. They also participate in the Iteration Retrospective, where the teams gather to improve[SE1]  their processes and are active in the Agile Release Train’s (ART’s) Inspect and Adapt (I&A) workshop.

Program execution:

• Iterations and Agile teams serve a larger purpose; the frequent, reliable, and continuous release of value-added solutions. During each PI, the PO coordinates dependencies with other POs.
• The PO also has an instrumental role in producing the System Demo for program and Value Stream stakeholders.

Inspect and adapt:

• The PI system demo is part of the I&A workshop. The PO has an instrumental role in producing the PI system demo for program stakeholders.
• To ensure that they will be able to show the most critical aspects of the solution to the stakeholders, POs also participate in the preparation of the PI system demo.

Education and/or Experience:

• B.S. degree preferably in a technical field or equivalent combination of education and experience. 7+ years’ experience in new[SE1]  product development.
• Experience encompassing hardware/firmware/software integration and test, new product introduction to manufacturing, and production launch.
• Experience with agile [SE2] [SE3] [SE4] development and lean innovation practices is a benefit. Training in SAFe such as Implementing SAFe and / or SAFe POPM is a benefit.

Customer Expectations:

• Excellent communication skills that can connect with all levels of the organization via face-to-face and group presentation

Language Skills:

• Ability to effectively communicate in the English language verbally and in writing. Must be able to present ideas and projects before groups of individuals

Computer Skills:

• Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc. Familiar with current operating systems, such as Windows, etc.
• Knowledge of Microsoft Teams or other web-based communications software beneficial. Experience with Jira and Miro desired.

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Purpose of the role:

• Represent our company’s products and services, starting with a deep and comprehensive understanding and following with consumer research to identify how our solutions meet needs
• Meet weekly, monthly, and annual sales targets through the successful implementation of sales and marketing strategies and tactics
• Generate leads and build relationships by planning and organizing daily work schedule to call on existing or potential sales outlets
• Develop and implement territory action plan through comprehensive data analysis, and adjust sales techniques based on interactions and results in the field.

Responsibilities:

• Maintain working relationships with existing clients to ensure exceptional service and identification of potential new sales opportunities
• Identify appropriate prospects, set appointments, make effective qualifying sales calls, and manage sales cycle to close new business in all service categories offered
• Possess in-depth product knowledge and be able to conduct demos and relay objection handling
• Prepare professional proposals
• Achieve sales goals by assessing current client needs and following a defined selling process with potential buyers, often utilizing product demos and presentations
• Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
• To maximize the listings of all Yale category products (locks, padlocks, safes, alarms, door furniture, Smart Electronics etc.) through identifying opportunities to expand category sales
• To prepare proposals & co-ordinate implementation of Yale concept displays & planograms
• Distribute marketing & POS material; provide training & merchandising support at store level
• To evaluate displays & merchandising and assist with improvements on an ongoing basis
• To provide support with instore promotions and other sales activities to drive business growth (this may include representation at stores over weekends & public holidays)
• To perform a merchandising service to ensure the brand is given a high standard of exposure at store level
• To update pricing and maintain customer master listings at store level together with timeous
• implementation of price increases
• Assessment & collection of valid returns and repairs in accordance with the Yale returns policy
• Any other activities and new initiatives which enhance the development & growth of the Yale

Required Qualifications & Experience:

• Grade 12
• Working vehicle in good condition
• Valid Driver’s license
• Computer literacy (outlook and excel)
• Good knowledge of the geographical area
• Good knowledge of retail security industry
• Technical acumen (Basic networking knowledge, understanding of jargon & comfortable with installation & set-up of programs / Apps e.g., pairing devices with IP settings)

Experience:

• 5 Years solid sales experience in an external sales role, preferably in the hardware industry. Existing network of stores in the East rand and Vaal.

Key Competencies:

• Ability to work under pressure and travel extensively.
• Excellent interpersonal Skills
• Customer Service Centric
• Solution Oriented
• Great negotiating Skills