Technical Helpdesk Operator at ASSA ABLOY Group

PURPOSE OF THE ROLE

• Provide first-line technical support for all IDS & Amecor-manufactured and distributed products, including security systems, communicators, CCTV, and access control solutions. The role involves resolving customer queries, allocating products, and ensuring a high standard of service delivery.

RESPONSIBILITIES / ACCOUNTABILITIES
Key Responsibilities

• Handle incoming technical support calls professionally and efficiently.
• Respond to email queries promptly and accurately.
• Allocate security products to customer profiles based on invoicing.
• Maintain clear and courteous communication with customers.
• Deliver exceptional technical support across all IDS products
• Ensure accurate and timely communication with customers
• Stay up to date with new product developments and features

PROFESSIONAL QUALIFICATIONS/ EXPERIENCE
Qualifications:

• Grade 12 (Matric)
• Reliable transport to and from work
• Experience in technical support (telephonic or on-site)

KEY COMPETENCIES / PERSONAL ATTRIBUTES

• Strong communication and customer service skills
• Proficiency in MS Office and email platforms
• Basic IP networking knowledge
• Familiarity with troubleshooting principles
• Experience in the security industry is advantageous
• Presentable and professional demeanour
• Ability to follow instructions and work independently