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  • Posted: Dec 2, 2025
    Deadline: Not specified
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  • Established in South Africa 21 years ago, ASSA ABLOY, South Africa is part of the international Swedish giant, ASSA ABLOY, global specialists in the manufacture and supply of secure, safe and convenient door opening systems and entrance solutions for a wide range of applications. The impressive, state-of-the-art range of locks, keyless locking mechanisms, ...
    Read more about this company

     

    Technical Helpdesk Operator

    PURPOSE OF THE ROLE

    • Provide first-line technical support for all IDS & Amecor-manufactured and distributed products, including security systems, communicators, CCTV, and access control solutions. The role involves resolving customer queries, allocating products, and ensuring a high standard of service delivery.

    RESPONSIBILITIES / ACCOUNTABILITIES
    Key Responsibilities

    • Handle incoming technical support calls professionally and efficiently.
    • Respond to email queries promptly and accurately.
    • Allocate security products to customer profiles based on invoicing.
    • Maintain clear and courteous communication with customers.
    • Deliver exceptional technical support across all IDS products
    • Ensure accurate and timely communication with customers
    • Stay up to date with new product developments and features

    PROFESSIONAL QUALIFICATIONS/ EXPERIENCE
    Qualifications:

    • Grade 12 (Matric)
    • Reliable transport to and from work
    • Experience in technical support (telephonic or on-site)

    KEY COMPETENCIES / PERSONAL ATTRIBUTES

    • Strong communication and customer service skills
    • Proficiency in MS Office and email platforms
    • Basic IP networking knowledge
    • Familiarity with troubleshooting principles
    • Experience in the security industry is advantageous
    • Presentable and professional demeanour
    • Ability to follow instructions and work independently

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    Method of Application

    Interested and qualified? Go to ASSA ABLOY Group on assaabloy.jobs2web.com to apply

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