Latest Jobs at Caterpillar Inc.

Role Summary:

• We are looking for a Wear Parts Specialist to join our team and lead the development and execution of growth strategies across the Ground Engaging Tools (GET) and Undercarriage portfolio. In this highly visible role, you will combine market intelligence, customer insights, and commercial expertise to identify opportunities, strengthen market position, and drive profitable growth.
• This is an exciting opportunity for a technically minded professional who enjoys working at the intersection of engineering, marketing, product strategy, and customer engagement.

What you will do:

• Develop and execute marketing and growth strategies for the GET and Undercarriage product portfolio.
• Analyze market dynamics, customer needs, competitor activities, and industry trends to identify commercial opportunities.
• Partner with dealers, customers, and internal stakeholders to understand operational challenges and deliver customer-focused solutions.
• Monitor portfolio performance through key metrics and provide recommendations to improve market penetration, profitability, and customer satisfaction.
• Use market intelligence and insights to influence business strategy and support decision-making.
• Drive product awareness, value proposition development, and go-to-market initiatives.
• Collaborate cross-functionally with sales, product support, engineering, and dealer teams to align strategic priorities.
• Communicate market trends, customer feedback, and strategic recommendations to leadership and key stakeholders.
• Support business development activities and customer engagements across the region.

Skill you will have

• Strong customer focus and the ability to translate customer needs into business solutions.
• A data-driven approach to market analysis and decision-making.
• Excellent relationship-building and stakeholder management skills.
• Strong communication and presentation abilities.
• Commercial acumen with the ability to influence and consult across multiple functions.
• A proactive, solutions-oriented mindset and excellent problem-solving capabilities.
• The ability to balance strategic thinking with hands-on execution.

Minimum qualifications:

• Bachelor’s degree in engineering or a related technical discipline.
• Minimum of 5 years' experience in a similar commercial, marketing, product, technical, aftermarket, or industry-focused role.
• Fluency in English. French and/or Arabic language skills would be advantageous.
• Experience within construction equipment, mining, heavy machinery, wear parts, aftermarket parts, GET, or undercarriage solutions.
• Experience working with dealer networks and customer-facing commercial teams.
• Knowledge of wear applications, maintenance practices, and customer productivity solutions.

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• As a Sr. Site Deployment Consultant- Condition Monitoring, you will be accountable for delivering superior Customer and Dealer experience for new Condition Monitoring (CM) sites by managing deployment expectations, enabling faster process orientation, and by guiding a more consistent engagement journey. You will achieve this through excellence in communication, individual organization, and team collaboration. Additionally, this role will coordinate the seamless transition to the assigned CMA and operations team for, as well as validate key systems are in place long-term services execution.

Why This Role Is Exciting:

• You’ll be stepping into a space where innovation isn’t just welcomed—it’s required. We are building and refining Condition Monitoring processes from the ground up, shaping how Condition Monitoring evolves at a global scale. If you’re energized by ambiguity, passionate about creating structure from complexity, and motivated by helping others excel in a dynamic environment, this role will feel like home.

What You Will Do:

Site Setup & Superior Initial Customer/Dealer Experience

• Ensure all parties understand their roles and responsibilities to deliver successful CM service outcomes
• Facilitate and/or support all CM kickoff and transition meetings
• Provide onsite CM service overviews to dealers and customers using strong commercial communication
• Identify key organizational contacts and develop a communication plan for new CM sites
• Gather critical customer and dealer information to support setup and deployment activities

Site & Service Execution Validation

• Ensure each site is properly connected and operating to support CM service excellence and prevent negative startup experiences
• Confirm equipment enrolment requirements and subscriptions are completed
• Ensure all key parties have the necessary permissions and system access
• Maintain accurate internal records related to site onboarding (e.g., Salesforce)
• Conduct periodic customer/dealer check‑ins to validate commercial experience

Team Capability & Efficiency Enhancement

• Collect “Voice of Customer” insights to improve the onboarding process
• Support internal Caterpillar teams with CM‑related commercial projects

What Skills You Will Have:

• Field Support: Extensive commercial and change management experience. Knowledge of and experience with providing post-sales support; ability to support maintenance of hardware products.
• Technical Excellence: Basic understanding of the 5 elements of Condition Monitoring and Advisor roles and responsibilities. Exposure to various equipment applications (mining, quarry and aggregates, waste).
• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner
• Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Top Candidates Will Also Have:

• Bachelor's degree or National Diploma in Mining, Mechanical, or Industrial Engineering or a related technical field.
• Minimum 5 years' experience in condition monitoring, asset health management, mining operations, heavy equipment support, technical service, or a related field.
• Demonstrated experience coordinating projects, site deployments, onboarding activities, or change management initiatives.
• Experience engaging directly with customers and/or Caterpillar dealers.
• Background in cross-functional, project-based teamwork (product development, 6-Sigma, CPI, etc.)
• Experience with Cat Foresight, Salesforce and Microsoft applications (PowerPoint, Excel, Power-Bi).