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  • Posted: Jun 5, 2024
    Deadline: Not specified
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  • Cipla Limited is an Indian multinational pharmaceutical and biotechnology company, headquartered in Mumbai, India. Cipla primarily develops medicines to treat respiratory, cardiovascular disease, arthritis, diabetes, weight control and depression; other medical conditions.


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    Production Pharmacist - Benoni

    JOB PURPOSE

    Site Commitment:

    • Customer-Centric - Be dedicated to delivering exceptional experiences to our customers to maintain the excellent quality they are accustomed to
    • Purpose – To drive our actions to live the caring for life credo
    • Innovation – To commit to thinking beyond the business, as usual, to innovate and transform our business
    • Responsibility - To take responsibility to transparently drive the change
    • Excellence - To strive for excellence in everything we do
    • Integrity and Trust - To take principled decisions and treat each other with respect

    Site Objectives:

    • To ensure safety by ensuring OHS (ACT) Compliance, no fatalities occur on-site, no LTI incidents, and no critical /major findings
    • To ensure efficiency by process standardization, developing robust products, capacity creation, and reduction of cycle time
    • To ensure quality by obtaining SAHPRA site compliance, QMS /Cipla compliance, maintaining RFT process/documents standards and have no critical/major findings post inspections/ audits
    • To ensure that the right people are employed and utilized in the facility such that we have the people with the right skill set, and problem-solving abilities, focus on the development of current staff, and ensure the staff are performance-driven
    • To ensure the overall reduction in site costs with regards to OPEX reduction, and waste reduction, ensure RFT batches by reducing OOS, OOT, and deviations, and ensure there are no write-offs of batches
    • To assist in new product development and/ or technology transfers

    KEY ACCOUNTABILITIES

    • Financial
    • Continuous Improvement Processes Planning
    • Operate Effectively
    • Record Keeping
    • Cost/Budget Support
    • Quality Control Assurance
    • Safety, Health, and Environmental Standards
    • Learning and Growth
    • Provide Ongoing Assessment and Feedback of Development
    • Resolve IR Issues
    • Identify Development/Training Needs of Self and Team

    EDUCATIONAL QUALIFICATIONS

    • Bachelor of Pharmacy

    RELEVANT EXPERIENCE

    • Minimum of 2 - 3 years of experience in a Pharmaceutical manufacturing plant
    • Previous staff management is advantageous
    • Must be a strong leader with the ability to organize, motivate the staff, and take quick and appropriate action in case of problems.

    go to method of application »

    Customer Services Representative - Cape Town

    Major Activities / Tasks

    Customer Services Mailboxes Management

    • Download and log all received orders in the register within the agreed timelines.
    • Fairly allocate orders to Customer Service Representative.
    • Update the order register with the relevant information
    • Log all customer queries and complaints in the relevant system within the agreed timelines and fairly allocate to Customer Service Representative. 

    Order Fulfilment

    • Accurately process manual orders, quote requests and electronic orders according to standard procedures and relevant SOP’s.
    • Ensure that all export orders are in line with exports regulation/standards
    • Communicate orders with special instructions to Warehouse Team and logistics partner
    • Ensure that all orders are captured according to the business standard (i.e. Short pick lines to be loaded as a back order, MOV)

    Customer Queries / Complaints Resolution

    • Consistently resolve telephonic and email customer queries/ complaints efficiently, accurately and within agreed timelines.
    • Prepare credit and re-invoice documentation accurately and in-line with company policy
    • Attend to customer’s recons as per the agreed timelines
    • Prepare claw back credit notes and inform debtors department of differences in the claim amount
    • Arrange for customer to keep short dated stock and provide protection letters confirming that stock will be uplifted /refunded in the month of expiry if not sold and arrange upliftment’s from clients with the Distribution Centre.
    • Oversee and supervise to ensure products and services are delivered on time to customers and in compliance to company standards and procedures in providing customer services.
    • Inform Distribution Centre of damages and shortages to be claimed from DSV and prepare documents and resolve product or service enquiries by clarifying and recording the customer's complaint, determining the cause of the problem and expediting corrective measures in the best interest of both the customer as well as the company.

    Reporting

    • Weekly back order report to be updated and sent to relevant parties
    • Daily customer queries report
    • Attend to failed deliveries report daily
    • Attend to collection report daily
    • Complete customers’ outstanding orders report
    • Attend to customer recons report

    Customer Engagement

    • Manage customer delivery expectation through daily random telephonic updates
    • Build sustainable relationships and trust with customers through open communication

    Admin

    • Maintain a filing system appropriate to the activities of the unit, including orders / credits paperwork.

    General

    • Assist with any reasonable duties as requested by management to ensure that the department is functioning optimally and meeting its set objectives and goals.
    • Participates and contributes in projects and cross functional activities as required.

    Educational qualifications:

    • Grade 12 (Matric) or Equivalent
    • Relevant National Diploma/Degree in Business Administration or similar

    go to method of application »

    Medical Advisor - Cape Town

    Accountabilities

    • Manage engagement with external stakeholders relating to Medical Intelligence to understand current clinical practices, obtain medical guidance and maintain up-to-date knowledge in respective therapy areas, in order to provide valuable insights and medical support to the business
    • Develop and manage internal and external stakeholder and cross-functional relationship to ensure medical support and provide value to the business
    • Drive compliance adherence across all medical activities to align the business to current guidelines and meet business objectives
    • Support the development of a robust portfolio by identifying gaps and understanding and keeping abreast of the changing therapy landscape, to have an appropriate product mix and pipeline for the company
    • Develop people capabilities to build a goal oriented team
    • Provide medical support to the Commercial (Marketing and Sales) team with relevant information to contribute to the execution of the commercial strategy to achieve business objectives
    • Contribute to pharmacovigilance (PV) in SA by providing medical expertise and facilitating reporting and evaluation of product complaints with respect to quality and SAEs, to ensure drug quality and safety
    • Provide support to Regulatory Affairs
    • Training

    Skills & Knowledge

    Education:

    • MBBS/ MD

    Relevant Experience:

    • Minimum 5-6 years of relevant experience for MBBS
    • 2-3 years for MD
    • PhD/MPharm with 7-8 years
    • With 1-2 years of handling a team

    Method of Application

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