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• The Cash & Clearing Team Lead is an intermediate level role responsible for ensuring payments are processed accurately and on time in coordination with the Transaction Services team. This role is within the wider Payment Operations Team which covers domestic and cross border flows end to end. The overall objective is to ensure a robust payment environment where we meet our clients SLA with regards to payment processing and query resolution.

What you'll do

• Oversee daily operations for multiple teams to ensure performance and quality expectations are met
• Ensure essential procedures are followed and contribute to defining workflow standards
• Monitor and research errors to ensure adherence to audit and control policies
• Resolve transaction services issues and use technical expertise/ judgment to conduct complex analysis
• Anticipate and respond to requests for transaction deliverables from internal and external clients and vendors
• Develop and recommend strategic decisions based off in-depth comprehension of how the Cash & Clearing operations team interacts with others business unites in accomplishing objectives
• Assist with providing informal guidance or on-the-job-training to new team members as required.
• Managing team admin (leave schedules, mandatory training, etc)
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

What we'll need from you

• 2-5 years of experience in a related role within cash and clearing operations management
• Good understanding of cash products
• Effective verbal and written skills
• Effective communication and analytical skills
• Effective relationship management skills
• Expert level proficiency in Windows, MS Project, and MS Office Suite
• Experience of work in a process driven environment
• Ability to multi-task effectively in a high-volume environment
• Bachelor’s/University degree or equivalent experience
   

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• The Services and Payments Operations Head is a senior level position responsible for leading the Payments Operations team within the South Africa Franchise.  This team is accountable for, movement of funds, intra-day funds management and compliance related to monetary transactions. The overall objective of this role is to perform transactions and provide high volume cash management services.   As a senior operations leader, the ole is also expected to represent the operations functions in local franchise matters and maybe asked to take on duties outside the core area of accountability.

What you'll do

• Process regular, restricted and legal transfers, client/Firm payments, receivables, trade transactions, liquidity flows and wholesale card activity
• Provide instruction receipts and authentication, entry instructions and verification, processing and recording, and reporting and reconciliation
• Oversee cash management operations, such as cash handling, check processing, return items and lock-box operations
• Lead projects and manage the resolution of complex and varied issues
• Serve as a subject matter expert in business, planning and analysis as well as an analytical and/or procedural expert representing a unit or team on cross function process or project deliverables
• Apply and analyze operational processes and best practices to recommend customized business solutions to internal clients
• Oversee resource management and allocation of work and advise or coach new or lower level personnel
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

What we'll need from you

• 10+ years of experience in a related role
• Senior to advanced level experience in a related role
• Proven record of leading projects and executing strategies
• Proven work organization / privatization skills
• Demonstrated problem-solving skills
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment
• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred