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Citi's mission is to serve as a trusted partner to our cli...
Services and Payments Operations Head - South Africa
The Services and Payments Operations Head is a senior level position responsible for leading the Payments Operations team within the South Africa Franchise. This team is accountable for, movement of funds, intra-day funds management and compliance related to monetary transactions. The overall objective of this role is to perform transactions and provide high volume cash management services. As a senior operations leader, the ole is also expected to represent the operations functions in local franchise matters and maybe asked to take on duties outside the core area of accountability.
What you'll do
Process regular, restricted and legal transfers, client/Firm payments, receivables, trade transactions, liquidity flows and wholesale card activity
Provide instruction receipts and authentication, entry instructions and verification, processing and recording, and reporting and reconciliation
Oversee cash management operations, such as cash handling, check processing, return items and lock-box operations
Lead projects and manage the resolution of complex and varied issues
Serve as a subject matter expert in business, planning and analysis as well as an analytical and/or procedural expert representing a unit or team on cross function process or project deliverables
Apply and analyze operational processes and best practices to recommend customized business solutions to internal clients
Oversee resource management and allocation of work and advise or coach new or lower level personnel
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
What we'll need from you
10+ years of experience in a related role
Senior to advanced level experience in a related role
Proven record of leading projects and executing strategies
Proven work organization / privatization skills
Demonstrated problem-solving skills
Consistently demonstrates clear and concise written and verbal communication
Demonstrated ability to remain unbiased in a diverse working environment
Bachelor’s degree/University degree or equivalent experience
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