Latest Jobs at First Technology

Role Purpose

• The Full-Stack Developer will be responsible for designing, developing, deploying, and supporting web-based applications across both front-end and back-end environments. The successful candidate will work on API integrations, cloud-hosted solutions, document management systems, and secure enterprise applications while collaborating with internal stakeholders to deliver scalable technology solutions.

Key Responsibilities
Full-Stack Development

• Design, develop, test, and maintain responsive web applications.
• Build intuitive front-end user interfaces and scalable back-end services.
• Develop robust and reusable code following industry best practices.
• Optimise applications for performance, reliability, and scalability.

API Integration & Systems Development

• Design and implement secure API integrations with third-party platforms.
• Develop and maintain RESTful APIs and webhook integrations.
• Integrate external services and business applications to streamline processes.

Document Management Solutions (DMS)

• Develop, support, and enhance document management solutions.
• Configure and maintain document storage, indexing, version control, and retrieval processes.
• Support OCR and digital document workflow implementations.

Cloud Hosting & DevOps

• Deploy and manage applications within cloud environments.
• Configure servers, hosting platforms, and deployment pipelines.
• Monitor application performance and ensure system availability.

Security & Compliance

• Implement secure authentication and authorization mechanisms.
• Apply security best practices, including SSL/TLS and OAuth protocols.
• Identify and resolve security vulnerabilities and performance issues.

Technical Support & Documentation

• Troubleshoot and resolve application and infrastructure-related issues.
• Maintain technical documentation, including system architecture, APIs, and workflows.
• Collaborate with business users to gather requirements and recommend technical solutions.

Minimum Requirements
Qualifications

• Senior Certificate (Grade 12).
• Bachelor's Degree in Computer Science, Information Technology, Software Development, or a related field advantageous.
• Relevant certifications in cloud technologies or development frameworks will be beneficial.

Experience

• 3-5 years' professional experience as a Full-Stack Developer.
• Proven experience developing and maintaining commercial web applications.
• Demonstrated experience working across the full software development lifecycle.
• Experience managing projects from design through deployment and support.
• Portfolio, GitHub repository, or examples of previous development projects preferred.

Technical Skills

Front-End Development

• HTML5
• CSS3
• JavaScript
• React, Angular, or Vue.js

Back-End Development

• Node.js
• Python
• PHP
• .NET Core

Databases

• PostgreSQL
• MySQL
• MongoDB
• Database design and optimisation

API Development

• RESTful APIs
• Webhook integrations
• Third-party system integrations

Cloud & Infrastructure

• Microsoft Azure
• Amazon Web Services (AWS)
• Google Cloud Platform (GCP)
• Application hosting and deployment

Security

• SSL/TLS
• OAuth
• Authentication and access control
• Secure coding principles

Document Management Solutions

• Document indexing
• OCR technologies
• Version control
• Digital workflow automation

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Job Description
Role and Responsibilities
Have entry- level of experience and understanding in the following services:

• Microsoft Windows for Endpoints
• Microsoft Office
• Microsoft Office 365 Suite
• Desktop and Laptop hardware fundamentals

 Have entry-level of experience and understanding in the following services:

• Mimecast
• Anti-Virus
• Microsoft Active Directory On-Premise

 Have an entry-level experience and understanding in the following services:

• Microsoft Group Policy
• Microsoft Azure Active Directory
• Network – Firewall, Switches, Access Points, Routers and Controllers
• Network – WAN and LAN fundamentals
• Third-Party Applications (Not Limited To) – Exclaimer, Code 2, Sage, M-Files 

 Have the ability to perform the following functions:

• Be a technical escalation point to resolve incidents which lower tiered Engineers are unable to
• Be a mentor to lower tiered Engineers
• Ability to write Work Instructions and Standard Operating Procedures for common tasks
• Work within a Service Desk ticketing application and ensure that tickets assigned to you are communicated on and resolved with SLA
• Assist Operations Managers with technical queries when needed
• Be willing to work unscheduled overtime if required 

Qualifications and Education Requirements

• Grade 12 – Required
• A+ and N+ - Required
• Microsoft 365 Certified: Endpoint Administrator Associate – Beneficial
• Bachelor’s Degree in Computer Science or Information Technology Diploma - Beneficial 

Preferred Skills 

• Excellent verbal communication
• Excellent written communication by following email etiquette best practice
• Ability to work independently and unsupervised
• Ability to work in a multi-tenanted environment
• Ability to work with other Business Units and Vendors with the primary goal being providing exceptional service to the customer
• Interest in wanting to keep abreast of technology in the IT industry
• Interest in wanting to keep obtained certifications updated and willing to certify in new technologies in accordance with the business strategy and personal roadmap
• 2-3+ years of experience in a similar technical role

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PURPOSE

• The above vacancy is available for suitably qualified individuals to support the department to meet its objectives so as to contribute positively to the overall company objectives.

QUALIFICATION & OTHER REQUIREMENTS

• Accredited qualification in Information Technology, Computer Science or a related field.
• Microsoft Certifications will be an added advantage.
• Minimum 2 years' experience in Systems Administration.
• Minimum 2 years' experience working with Microsoft SharePoint.
• Experience in software development and systems integration.
• Minimum 2 years' experience in Microsoft Power Platform (Power Apps, Power Automate and Power BI).
• Experience in Microsoft 365 administration.
• Knowledge of Artificial Intelligence (AI) technologies and business applications will be advantageous.
• Experience in project management and implementing digital transformation initiatives.
• Strong analytical, problem-solving and communication skills.
• Ability to work independently and collaboratively within a team.
• Ability to work shifts, overtime, and stand-by as and when required.

KEY JOB FUNCTIONS

• Manage and monitor all installed systems, cloud-based systems and infrastructure.
• Install, configure, test, and maintain operating systems, application software and system control tools.
• Create complex scripts to assist with monitoring systems, diagnostics, problem correction and automating routine tasks.
• Ensure an uninterrupted internet connection and manage mail servers for sending and receiving emails.
• Research upcoming products, service protocols, and standards in support of systems software procurement and development efforts.
• Proactively ensure the highest levels of systems and infrastructure availability.
• Technology Evaluation: researching new tools/solutions, making vendor recommendations.
• System Maintenance & Security: applying patches, updates, and security measures to protect against vulnerabilities.
• Monitoring & Optimization: proactively monitoring system(s) performance to identify and resolve issues before they affect users.
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement improvements.
• Maintain security, backup, and redundancy strategies.
• Security and Compliance: recommends and administers security and support policies, monitoring for threats, and ensuring system compliance.
• User & Data Management: Creating and managing user accounts, permissions, and network file systems, as well as performing data backup and recovery.
• Backup and Disaster Recovery: Perform and participate in Disaster Backup and Recovery (DBAR) initiatives. Such as developing, executing, and maintaining data backup and recovery plans to ensure business continuity.
• Participate in the design of information and operational support systems.
• Provide second and third level support to both the corporate and production environments.
• Liaise with vendors and other I.T personnel for problem resolution.
• Create and maintain I.T policies and procedures and assist with I.T audits.
• Maintain I.T asset register, software approved list and user access review list.
• Manage I.T projects and provide feedback to the I.T Manager.
• Implement and maintain information security awareness.
• Implement and maintain anti-virus, malware, spyware, and email security systems.
• Assist in the management of user accounts, credentials, permissions, access rights, storage allocations, active directory administration.
• Ensure compliance with company I.T security rules and I.T governance framework.
• Manage CSA I.T helpdesk system with regards to workflows.
• Microsoft SharePoint Design, Development and Administration
• Software Development
• Project Management
• Digital Transformation (DX)
• Artificial Intelligence (AI) Knowledge and Implementation
• Participate in the company suggestion scheme and quality circles.
• Perform ad hoc activities as and when required.

COMPETENCIES

• Accurate information gathering and analysis.
• Awareness and commitment to company mission.
• Strategic allocation of resources and review of work methods.
• Awareness of situations and decisiveness.
• Communication and sharing of plans.
• Creation of innovative vision.
• Establishing framework and system for organisational learning.
• Perseverance.
• Establishment of objective project results review.

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Have a level of experience and understanding in the following services:

• Microsoft Windows for Endpoints
• Microsoft Office
• Microsoft Office 365 Suite
• Desktop and Laptop hardware fundamentals

 Have the ability to perform the following functions:

• Be presentable at all times and represent the value of First Technology throughout your engagement with the customer
• Excellent telephone manner and written communication
• Ability to manage End User frustrations effectively, and exercise the patience needed to communicate to end users who may often be unhappy
• Ability to follow predefined procedures and escalate timeously to the Onsite Team Lead where required
• Ability to meet deadlines and complete tasks within SLA timeframes
• Ability to use knowledge base resources to resolve problems
• Providing basic training on computer operation and management to end users.
• Good attitude towards work and colleagues
• Consistent, prompt delivery of often common or repetitive tasks
• Strong troubleshooting and skills with a proven methodology - must be able to troubleshoot problems with minimal assistance:
• Working knowledge on Active Directory– required for the administration of user accounts and passwords
• Installing and troubleshooting Microsoft Outlook usability issues along with general connectivity to the internet
• Strong understanding of End User hardware and software
• Strong Desktop operating system knowledge and troubleshooting
• Strong Office automation skills and knowledge using N-Central (Nable)
• Facilitating feedback on current tasks
• Ability to manage users by applying good reasoning and logic
• Create new Incidents in the Service Desk daily,
• Troubleshoot, and show descriptive steps taken to resolve along with relevant time entries
• Collect a predefined set of information for each incident logged
• Identifying urgency, impact and general timelines of the issue
• Provide the necessary resolution or escalate for assistance
• Provide the necessary escalation to various Operations Managers, where urgency or impact has been identified
• Vendor Management - act as a point of contact for both vendor and Customer and carry out the necessary coordination of tasks or simply translate the requirement for both
• Ability to provide support to multiple Customer environments
• Ability to work independently
• Following up on issues and outstanding information
• Create and update records
• Attention to detail with scheduled tasks is vital.
• Research technology changes and be able to motivate technology changes to the Client where necessary