MAIN PURPOSE OF THE JOB
- Underwrite and administer insurance policies in line with the company’s underwriting philosophy and guidelines.
Key Performance Areas
Underwriting and Administration
- Evaluate and assess insurance proposals.
- Determine required premium level based on experience and manual rates plan design, services, and competitive information in accordance with organisational guidelines.
- Demonstrate a high degree of knowledge regarding underwriting quantitative and qualitative tools and communicate the outcomes clearly to Sales and Claims functions.
- Research all problems and risk related issues by using initiative in problem solving that involves management in decision making as necessary.
- Responsible for monitoring profitability as measured by loss ratio improvement.
- Complete assessment of claim trends and services.
- Analyse all necessary historical account information.
- Determine renewal terms including required premium level and policy plan change recommendations and deliver complete renewal package to Sales according to organisational department guidelines.
- Accountable for the accuracy and completeness of all renewal data.
- Negotiate all subsequent appeals with Sales regarding premium levels and policy plan provisions and involve appropriate people in decision making and negotiating as necessary.
- Participate in interdepartmental discussions between Sales, Claims and Underwriting on renewal business issues and make recommendations regarding policy plan provisions and claims and administrative procedures. Communicate recommendations to Sales for delivery to customer.
- Review all customer and Sales requests for policy and plan changes.
- Determine contract and pricing changes necessary according to underwriting guidelines and use independent judgment.
- Negotiate with Sales subsequent appeals and manage changes according to organizational procedures.
- Complete semi-annual and ad hoc profitability analysis for all assigned cases and provide summary of analysis to management and Sales. Analysis to include but not limited to
- Continuous improvement to ensure effective service
- Ensure statutory and legislative knowledge is always current in order to resolve customer complaints, to advise the business on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance requirements.
- Ensure adherence to organisational policies, practices and procedures.
- Identify solutions to enhance cost effectiveness and increase operational efficiency
Maintenance of policies in the operating system
- Receive the information to be captured and analyse to determine the nature of the capturing required
- Capture the information accurately on the system
- Process debit order collections.
- Ensure that all Sasria rates are embedded in the system.
- Submit captured information for approval where necessary
- Maintain system in accordance with policies, procedures and legal requirements
Quality Assurance
- Determine the quality requirements applicable to the work environment
- Ensure that all work conforms to the quality requirements in terms of delivery
- Initiate corrective actions where required to maintain quality standards
- Ensure that all policies and procedures are maintained to enable compliance measurement
- Preferred Minimum Education and Experience
- Commercial Business Degree
- Life and/or Short term insurance underwriting experience
- Insurance operating system experience
Critical Competencies
- Underwriting and administration
- Maintenance of policies in an operating system
- Quality Assurance
- Good underwriting principles
Additional Requirements
- Extended hours as and when required.
Deadline:31st August,2026
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- Responsible for the administration of all SAP environments and instances, ensuring their optimal performance and availability. Administration includes configuration, transport management, monitoring, tuning and troubleshooting. Ensuring that changes are implemented in line with the change control process and the execution of backup and recovery processes. Perform system sizing, architecture and design of the technical landscape down to the level of hardware layout according to SAP best practices and recommendations.
- Manages upgrade processes including functional and technical specifications. Provides support to the end user. Handles new installs, upgrades and maintenance. Integration of SAP with other systems.
- This role also includes basic administration of databases to ensure effective maintenance and management.
Key Performance Areas
Maintaining SAP Infrastructure & Databases:
- Allocate hardware resources to ensure optimal performance and resilience of SAP applications and databases.
- Plan and execute periodic maintenance for SAP systems.
- Provide trend analysis for informed resource management.
- Proactively monitor systems using EarlyWatch to minimize downtime.
- Review projects and recommend tools to support SAP requirements.
- Perform system checks for early detection of potential failures.
SAP Troubleshooting & Maintenance:
- Troubleshoot and resolve issues in SAP Production, Quality Assurance, and Development environments.
- Maintain environments through patch management and upgrades.
- Handle database changes, SAP portal integration, and transport processes across environments following change control procedures.
- Support authorization maintenance as needed.
SAP Backup & Recovery:
- Manage automated backup and recovery processes for SAP systems.
- Design and implement a Disaster Recovery Plan (DRP) for timely system recovery.
- Conduct regular data refreshes for QA and DEV environments.
SAP User Support:
- Provide support by troubleshooting errors, investigating bugs, and coordinating with SAP for fixes.
- Handle technical support calls for SAP end users.
SAP System Architecture & Migration:
- Size hardware to ensure optimal system performance.
- Perform system import/export following SAP guidelines and manage defragmentation.
- Manage OS and database migrations and design server layouts for installations.
MSSQL Database Administration:
- Ensure availability and performance of Land Bank databases.
- Troubleshoot, create databases, and manage backups and recovery processes.
Preferred Minimum Education and Experience
Minimum Qualification:
- 3 Year tertiary qualification in Technology, Computer Science or Information Systems
- SAP BASIS certification
Minimum Experience:
- 10 years as a SAP BASIS Administrator and Transport management and batch job scheduling procedures
- 7 years experience in: In depth SAP Database Administration, managing multiple SAP environments including upgrades, in monitoring and tuning a SAP environment and database to provide a high availability service and the configuration and use of EarlyWatch and systems copies
- 3 years experience in SAP Authorizations
Critical Competencies
- SAP Portal
- SAP Business Intelligence
- SAP BOBJ (business objects)
- SAP HANA
- Linux
- Basic Database Administration
Additional Requirements
- Bachelor’s Degree in Information Technology
- ITIL Foundation Certification
- SAP HANA Support, Technology and Installation (in memory database)
- SAP Solution Manager Certifications
Deadline:31st August,2026
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MAIN PURPOSE OF THE JOB
- The Relationship Manager is responsible for fostering single-client ownership throughout the entire client lifecycle. The Relationship Banker is responsible for the end-to-end Client Relationship Management, and Client Experience Management.
- Markets Land Bank and Land Bank Insurance products and services to existing clients and/or new clients with the aim of growing the lending Loan Book in relations to the Client Segmentation model for commercial and development farmers.
- On receipt of client interests, the Relationship Manager views past performance of clients and assess potential of the deal. Advises clients on the requirements for applications and sends pack through for completion. For viable deals visits clients and performs an analysis on the institution/organisation of a new potential transaction. Acquires all documentation prior to deal structuring. Works in consultation with members of the Agriculture Economics & Advisory Division (e.g. Agriculture Specialist); Risk Management (e.g. Credit Managers and Analyst) to construct deals.
To provide recommendations on the viability of the loan application based on analysis and interpretation of, amongst others:
- Management shareholding structure, organisational structure
- Governance matters
- Competitive advantage
Key Performance Areas
Facilitate Development Transformation Of The Agricultural Sector (Developmental Effectiveness)
- Presents the Land Bank to prospective clients via presentations, farmers unions etc.
- Educates the community regarding the products and services provided by the Land Bank and Land Bank Insurance.
- Identifies potential clients and follows up on interest.
- Reviews clients requests for potential applications.
Growth, Profitability And Financial Performance ( Financial Sustainability)
- Ensure the growth of the loan book.
- Manage NPL ratio –measure role-ins at stage 1 and 2 to ensure portfolio health.
- Net interest margin – Ability to price portfolio correctly to ensure overall portfolio is positive.
- Ability to pass on leads to insurance to generate non-interest income.
- Customer growth – 6 New to Bank customers on boarded with loans disbursed by end of financial year.
Client Relationship Management And Preservation Strategy (Stakeholder Management And Client Centricity)
- Engage clients by doing visitations and calls.
- Engage customers and resolve escalated customer complaints / issues promptly and effectively with relevant feedback captured and appropriately communicated.
- Meet with current clients to review services provided and determine if there is an additional sales opportunity and strengthen existing relationships through personalized service.
Stakeholder Relationship Management (Stakeholder Management and Client centricity)
- Effectively collaborate with internal stakeholders to ensure that business needs are being met.
- Align and collaborate with stakeholders such as credit and legal.
- Liaise with key stakeholders internally to support appropriate agreements when required.
- Work collaboratively with Client Analyst, Agriculture Specialist, Credit Management to address matters and review complex transactions thereby mitigating any potential risk and ensure that the required results for the allocated portfolio are achieved.
People management (Organisational effectiveness)
- Implement personal training and development plan and meet personal targets.
- Manage and support Client Analyst.
Process Improvements (Organisational effectiveness)
- Implement improvements to processes and ways of work to improve efficiencies and support targets.
- Share learnings with other and collaborate with other Relationship Managers.
Governance, enterprise risk management, and compliance (Governance)
- Ensure compliance to policies.
- Escalate issues of concern or risk to the relevant parties and line management. Consistently keep track of loan application process and progress.
- Provide feedback to the line manager on progress and specific problem areas.
Preferred Minimum Education and Experience
- Relevant 3 year qualification in commerce, business, banking, or other relevant and equivalent qualifications.
- Experience in the management of client relationships, preferably in a financial and customer facing environment - 3 to 5 years.
- Knowledge to assess a business case for an agricultural farming business and the competency to interpret financial statements, and do financial calculations. - 1 to 2 years.
- Basic knowledge of credit principles and practices and relevant legislation - 3 years.
Critical Competencies
- Microsoft Office
- Analytical Skills
- Customer Service Orientation
- Financial / Business Acumen
- Agricultural Industry
- Organisational analysis and market evaluation
- Strategy analysis and governance assessments
- Credit Risk assessment
- Structuring of Corporate and Commercial transactions
Additional Requirements
- Valid SA driver's license
- Willing to travel extensively
- Extended hours as and when required
Deadline:31st August,2026
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