Latest Jobs at Meltwater

Description

• We're seeking an experienced Premium Support Program Manager who will play a pivotal role in optimizing the client experience of top tier Enterprise clients. The Premium Support Project Manager understands our client’s goals, knows the product deeply, and can translate both into a programme that drives adoption and value from our software services offering.
• You will work closely with the Customer Success Executive (CSE) and wider accounts team, but you are the product and programme expert in the room. You are responsible for activation, adoption, and client capability.
• At Meltwater, you'll become an integral part of a vibrant community that appreciates your unique contributions and empowers you to thrive. 

What You’ll Do:

• Be Responsible for driving the execution of the key programs that achieve the client’s strategic objectives
• Be responsible for a portfolio of Enterprise Premium Support clients
• Cultivate enduring and meaningful business relationships with clients.
• Drive Premium Support success across your assigned portfolio by uncovering key themes and opportunities, and sharing valuable insights with the account Customer Success Executive (CSE). Leverage your deep product expertise to craft innovative strategies and solutions that turn challenges into wins.
• Lead Premium Support activations and proactively address any concerns or feedback to boost client satisfaction and elevate the client experience. 
• Collaborate with Premium Support teams to establish a unified vision across our five Premium Support Pillars. Translate high-level requirements into actionable projects and tasks, empowering teams to drive successful execution.
• Foster internal collaborations to ensure seamless coordination across teams.
• Gain deep insight into clients’ strategies and objectives, while overseeing the delivery of high-quality work with an unwavering commitment to excellence.

What You’ll Bring:

• Bachelor’s degree or above, ideally in Business, Marketing, or Communication, laying the foundation for success in this role.
• 4 years of experience in a client facing SaaS role with a programme, technical advisory, or implementation component.
• A track record of managing complex enterprise clients and translating their objectives into structured delivery plans.
• Experience with large-scale project management and associated challenges and requirements in the Enterprise sector.
• Demonstrated capability to comprehend business challenges and employ robust analytical skills to address them effectively.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization internally and externally, including executive and C-level.
• Ability to navigate shifting project objectives, timelines, and priorities to address the evolving needs of our clients in the intricate enterprise sector.
• Comfort working across large organisations, including with C-level contacts.
• Data literacy: you can read your own portfolio metrics, spot patterns, and act on them without needing an analyst layer.
• AI fluency: you use AI tools as a standard part of how you research, prepare, and synthesise.
• Excellent written and verbal communication skills in English.
• The ability to legally work in the country of hire is required for this position.

What We Offer:

• Enjoy flexible paid time off for enhanced work-life balance
• Meltwater demonstrates commitment to your well-being by contributing towards Discovery Health, ensuring robust healthcare coverage
• Complimentary CalmApp subscription for you and your loved ones because mental wellness matters.
• Energetic work environment with a hybrid work style, providing the balance you need
• Benefit from our family leave program, which grows with your tenure at Meltwater.
• Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

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Description

• The  People Operations Specialist will be part of the EMEA People Operations team, directly reporting to the People Operations Team Lead. This position will provide critical HR services to managers and employees in EMEA. The ideal candidate will be based in our London office and be fluent in English, French (German is nice to have). We are looking for this role to predominantly manage our French and German regions, along with other EMEA locations. This role will make a significant impact by efficiently supporting onboarding, off-boarding, Workday employee transactions, Employee life cycle changes, New Hire orientations, Benefits administration, and more. This person must thrive in a fast-paced, high-engagement environment and possess an extraordinary desire to innovate even the most basic transactional aspects of HR. This role will be on the front line working closely with employees, managers, and other HR team members. This person must be comfortable and experienced working with geographically distributed teams in providing top-notch HR services.

What You'll Do:

• Manage people operation tasks (new hire orientation, benefits administration, HRIS support, admin support)
• Administer background check process and manage onboarding process for all new hires.
• Processing salary increases, promotions, employee transfers, job changes, bonuses, relocations, and ensuring accuracy in Workday.
• Manage benefits
• Provide stellar service to employees with benefit questions including, time off requests, policies, benefits, forms, records, and practices; provide timely resolution of all employee issues.
• Be the contact person for benefit vendors and drive key programs related to company benefits
• Day-to-day benefits administration
• Manage and process Benefit Invoices.
• Work closely with the Benefit broker to answer employee questions.
• Medical benefits renewal and employee enrollment for multiple countries.
• Drive immigration administration processes in close collaboration with People business partners and managers
• Provide contractor agreements and on-board contractors; and manage contract renewals.
• Ensuring compliance with company policies/procedures.
• Manage relationships with outsourced partners in EMEA.
• Significant hands-on transaction processing (new hires, exits, compensation changes, immigration).
• Partner with the People Team on priority projects and other day-to-day administrative functions.
• Lead some People Operations projects to improve our processes and service to employees
• Work closely with Payroll to ensure correct and on time payment of salary and bonuses.

What You'll Bring:

• From 1 to 5 years of experience in a People Operations role in a fast-paced environment
• BS or BA in Human Resources preferred.
• Prior experience with Workday as a HR user is preferred.
• Proficiency with Microsoft Office Suites (Outlook, Word, Excel, PowerPoint).
• Able to design useful Excel reports and have good analytical skills
• Excellent written and verbal communication skills in professional English and French
• German language skills are a strong advantage but not mandatory
• Strong attention to detail.
• Ability to prioritize and multitask.
• Ability to keep and maintain confidentiality.
• A good sense of humor, flexibility, and an ability to continuously innovate in the midst of chaos.
• Based on the level of experience, the role may be designated as either Senior People Operations Specialist I or People Operations Administrator for the EMEA region.