Latest Jobs at Nedbank

Job Purpose

• To assist with conceptualising, identifying, developing, executing and implementing profitable complex Structured Finance solutions with targeted clients of the bank related to mezzanine lending and equity transactions; in line with Nedbank business strategy.

Job Responsibilities

• Achieve financial results set by management by assisting the team in securing; equity investments and mezzanine funding opportunities, in the real estate sector, which contribute to improved client service.
• Assist in the structuring; origination; implementation; and monitoring and management of deals; taking corrective action when required; by assisting in compiling and pitching presentations to prospective clients; compiling investment model papers for presentation to Investment Committee for new and existing deals and assisting Property Finance, Finance, Legal and other stakeholders on the implementation of deals.
• Cross-sell other products offered by Nedbank by keeping abreast of Nedbank's offerings in terms of quality; cost; business expectations and compliance.
• Support effective execution of transactions; complying with risk standards; monitoring and taking corrective action when required by modelling; researching; analysing investment proposals and executing legal agreements.
• Improve deal origination by providing multidisciplinary solutions; identifying and resolving work problems and delivering the required output to clients; and refining and enhancing coverage.
• Ensure deals are implemented appropriately; and adhere to policies; procedures and regulatory requirements by developing; maintaining; and running risk and pricing models.
• Develop collaborative client and internal relationships by providing high quality advice; execution; and delivery on new and existing transactions meeting business needs.
• Meet and exceed client needs constantly by maintaining open channels of communication with internal stakeholders and ensuring smooth workflow.
• Seek opportunities to improve business processes and systems by identifying, recommending and implementing effective ways to operate.
• Participate and support corporate responsibility and other initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Ensure the SPV's with which we are involved in comply with the legislature in so far as regulatory, company secretary and accounting practices are concerned.
• Undertake quarterly reviews of each investment, updating the committee on progress and highlighting identified risks.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• BCom Honours/ LLB or equivalent

Essential Certifications

• CA(SA), CFA

Minimum Experience Level

• 3 to 5 years’ experience in Real Estate Equity and/or Mezzanine Finance or Property fund and/or Property development environment
• 3 to 5 years deal structuring experience

Technical / Professional Knowledge

• Business principles
• Business terms and definitions
• Business writing
• Data analysis
• Governance, Risk and Controls
• Industry trends
• Microsoft Office
• Principles of project management
• Relevant regulatory knowledge
• Oral and written communication techniques

Behavioural Competencies

• Communication
• Continuous Learning
• Collaborating
• Stress Tolerance
• Quality Orientation
• Technical/Professional Knowledge and Skills

go to method of application »

Job Purpose

• To provide lending solutions, client service, as well as to educate clients on the convenience, security andfunctionality of these solutions; in order to meet business goals and exceed client expectations.

Job Responsibilities
Client Engagement:

• Respond to client needs by offering the right service and solution.
• Nurture strong, long-standing client relationships.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on the convenience, security and functionality of self-service solutions.
• Provide knowledgeable client service that fosters mutual trust and confidence.
• Discover client's needs through connecting, understanding and delivering financial solutions with care.
• Provide financial strategies and advice using a holistic approach to help clients achieve their goals and grow financially.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Identify cross-selling opportunities through client engagement and quality conversations.
• Facilitate the sales process by informing clients of the product features and benefits.
• Fulfill clients' needs through documenting needs analysis and by providing suitable financial product solutions.
• Obtain referrals from existing clients as well as leads from other business units.
• Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Educate clients on the use of alternative, cost effective, time saving and convenient self-service channels.
• Provide complete solution to clients by networking and collaborating with internal stakeholders.
• Provide input into client financial analysis, make recommendations to credit and monitor the return of security documentation.
• Identify and recommend opportunities to enhance processes, systems and policies.

Nedbank Goals:

• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Achieve business objectives and identify and execute on quality sales leads.
• Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.

Risk and Compliance:

• Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
• Report suspicious transactions to the relevant department.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications and training material.

Job Responsibilities Continue
Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bachelor of Commerce Degree
• Degree in Finance/ Economics or Equivalent

Minimum Experience Level

• 3 - 6 years' experience in a Structured Lending/Retail Banking/Client Service/Sales environment.

Technical / Professional Knowledge

• Product sales skills
• Sales Strategies
• Product Knowledge
• Customer service principles
• Nedbank policies and procedures
• Customer relationship management

Behavioural Competencies

• Building Customer Loyalty
• Building Trusting Relationships
• Sales Persuasion
• Technology Savvy
• Planning and Organizing
• Adaptability
• Applied Learning

go to method of application »

Job Purpose

• The Credit Manager’s objective is to assess and evaluate the lending application for Retail Relationship Banking clients, to minimise impairments and maximise profit. 
• This role includes consistent application of the Nedbank’s credit policy, through a risk-based affordability assessment, periodic credit reviews of existing customers, and assessing the creditworthiness of potential customers within the agreed risk parameters as set out in the Nedbank Credit Strategy.

Job Responsibilities

• Perform monitoring exercise to ensure business alignment to agreed risk appetite measures.
• Gain consensus and highlight pertinent credit risk issues by preparing and presenting reports to various forums.
• Align credit policy to changes in the regulatory environment and in line with best practice by scanning changes and making recommendations.
• Facilitate and guide monitoring activities by obtaining legal opinion and directives.
• Establish emerging risks by studying the external environment including competitors and the macro economy.
• Manage budget by controlling expenditure.
• Contribute towards financial targets by monitoring and improving credit risk.  
• Identify, establish and maintain relationships with stakeholders to ensure buy-in of monitoring activities and recommendations.
• Provide independent opinion to stakeholders to inform prudent risk management.
• Challenge recommendations and policy changes made by the business to ensure thorough understanding of the risk involved.
• Represent Credit Risk by participating in Risk Committees and Forums.
• Ensure that the bank, in its lending practices, treats the customer ethically and fairly by being the customer's voice in Risk Committees and Forums.
• Ensure alignment to changes in regulations and Group Policy by contributing to the maintenance of an up to date credit policy.
• Deliver on the credit risk monitoring plan by managing resources and activities.
• Address immediate and emerging risks by performing ad hoc monitoring exercises.
• Ensure compliance of agreed corrective actions by continuous monitoring.
• Ensure alignment of business to policy and regulations by monitoring and making recommendations.
• Ensure clear direction of activities by establishing and following an annual visitation programme for all regions.
• Ensure accuracy and quality by monitoring work done by team.
• Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.
• Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
• Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
• Contribute to team effectiveness by  following the recruitment process when recruiting talent.
• Maintain a capable high performing team and  ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, utilising the talent grid principles and developing talent retention programmes (e.g. rotation).
• Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
• Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list.
• Ensure transformational targets are met for own team through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Create a client service culture through various required interventions.
• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
• Encourage team to generate innovative ideas and share knowledge.

Requirements

• NQF Level 7 or Higher in a Financial or Banking related field essential 
• CIMA, Credit management degree or equivalent will be advantageous.
• Valid driver's license and own reliable vehicle
• Min 5 Years’ Credit Assessment / Credit Evaluation and decisioning experience within Banking environment 
• Min 3 Years' Business Banking experience in evaluating current and prospective clients financial Statements and credit reports to determine their ability to honour debt obligations. 
• Firm understanding of legalities associated with lending and collateral
• 1 – 2 Years’ experience in a Team Management / Supervisory would-be advantage
• Proven track-record on managing a large book.
• Must be prepared to travel

Technical / Professional Knowledge

• Business administration and management
• Change management
• Client service management
• Financial Accounting Principles
• Governance, Risk and Controls
• Principles of project management
• Relevant regulatory knowledge
• Service level agreements
• Strategic planning
• Management information and reporting principles, tools and mechanisms

Behavioural Competencies

• Building Partnerships
• Earning Trust
• Coaching
• Communication
• Decision Making
• Inspiring others
• Guiding Team Success
• Planning and Organizing

go to method of application »

Job Purpose

• Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

Job Responsibilities
Client Engagement:

• Respond to client needs by offering the right service and solution.
• Build client trust by applying your expertise and experience to do good for your client.
• Educate clients and potential clients on how to subscribe and service their account.
• Treat clients with respect, build trust, show care and humility in all client interactions.
• Help clients achieve their goals and grow financially.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Entrench clients and deliver value through cross selling.
• Facilitate the sales process by informing clients of the product features and benefits.
• Document client needs analysis and provide corresponding product solutions.
• Obtain referrals from existing clients as well as leads from other business units.
• Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
• Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
• Collaborate with internal stakeholders to provide complete financial solutions for clients.
• Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
• Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
• Act with a client first mindset in all client engagements.

Nedbank Goals:

• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
• Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
• Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
• Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
• Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
• Support the achievement of the sales and service strategy objectives and values.
• Enable Nedbank's strategy of being financial experts who do good.
• Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:

• Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
• Report suspicious transactions to the relevant department.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
• Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
• Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• FAIS Approved Qualification

Minimum Experience Level

• 1 - 2 years Retail/Banking Client Service, Sales, Relationship experience

Technical / Professional Knowledge

• Product sales skills
• Sales Strategies
• Product Knowledge
• Customer service principles
• Nedbank policies and procedures
• Customer relationship management

Behavioural Competencies

• Building Customer Loyalty
• Building Trusting Relationships
• Sales Persuasion
• Technology Savvy
• Planning and Organizing
• Adaptability
• Applied Learning

go to method of application »

Job Purpose

• The purpose of the Data Engineer is to leverage their data expertise and data related technologies, in line with the Nedbank Data Architecture Roadmap, to advance technical thought leadership for the Enterprise, deliver fit for purpose data products, and support data initiatives. In addition, Data Engineers enhance the data infrastructure of the bank to enable advanced analytics, machine learning and artificial intelligence by providing clean, usable data to stakeholders. They also create data pipelines, Ingestion, provisioning, streaming, self service, API and solutions around big data that support the Bank's strategy to become a data driven organisation.

Job Responsibilities

• Responsible for the maintenance, improvement, cleaning, and manipulation of data in the bank's operational and analytics databases
• Build and manage scalable, optimised, supported, tested, secure, and reliable data infrastucture eg using Infrastructure and Databases (DB2, PostgreSQL, MSSQL, HBase, NoSQL, etc), Data Lakes Storage (Azure Data Lake Gen 2), Cloud-based solutions (SAS , Azure Databricks, Azure Data Factory, HDInsight), Data Platforms (SAS, Ab Initio, Denodo, Netezza, Azure Cloud)
• Ensure data security and privacy in collaboration with Information Security, CISO and Data Governance
• Build and maintain data pipelines to:Create data pipelines for data integration (Data Ingestion, Data Provisioning and Data Streaming) utilising both On Premise tool sets and Cloud Data Engineering tool sets
• Efficiently extract data (Data Acquisition) from Golden Sources, Trusted sources and Writebacks with data integration from multiple sources, formats and structures
• Load the Nedbank Data Warehouse (Data Reservoir, Atomic Data Warehouse, Enterprise Data Mart) 
• Provide data to the respective Lines of Business Marts, Regulatory Marts and Compliance Marts through self service data virtualisation
• Provide data to applications or Nedbank Data consumers
• Transform data to a common data model for reporting and data analysis, and to provide data in a consistent, useable format to Nedbank data stakeholders
• Handle big data technologies (Hadoop), streaming (KAFKA) and data Replication (IBM Inphosphere Data Replication)
• Drive utilisation of data integration tools ( Ab Initio) and Cloud data integration tools (Azure Data Factory and Azure Data Bricks)
• Collaborate with Data Modellers, create data models and database schemas on the Data Reservoir, Data Lake, Atomic Data Warehouse and Enterprise Data Marts
• Automate, monitor and improve the performance of data pipelines
• Collaborate with Data Analysts, Software Engineers, Data Modelers, Data Scientistsm Scrum Masers and Data Warehouse teams as part of a squad to contribute to the data architecture detail designs and take ownership of Epics end-to-end and ensure that data solutions deliver business value
• Ensure that reasonable data quality checks are implemented in the data pipelines to maintain a high level of data accuracy, consistency and security
• Ensure the performance of the Nedbank data warehouse, integration patterns, batch and real time jobs, streaming and API's
• Build API's that enable the Data Driven Organisation, ensuring that the data warehouse is optimised for API's by collaborating with Software Engineers

Essential Qualifications - NQF Level

• Professional Qualifications/Honour’s Degree

Preferred Qualification

• Bcom, BSc, BEng

Preferred Certifications

• Cloud (Azure, AWS), DEVOPS or Data engineering certification. Any Data Science certification will be an added advantage, Coursera, Udemy, SAS Data Scientist certification, Microsoft Data Scientist. 

Minimum Experience Level

• Total number of years of experience:3 - 6 years
• Type of experience:Experienced at working independently within a squad and has the demonstrated knowledge and skills to deliver data outcomes without supervision. Experience designing, building, and maintaining data warehouses and data lakes. Experience with big data technologies such as Hadoop, Spark, and Hive. Experience with programming languages such as Python, Java, and SQL. Experience with relational databases and NoSQL databases. Experience with cloud computing platforms such as AWS, Azure, and GCP. Experience with data visualization tools.  Result-driven, analytical creative thinker, with demonstrated ability for innovative problem solving.   

Technical / Professional Knowledge

• Cloud Data Engineering (Azure , AWS, Google)
• Data Warehousing
• Databases (PostgreSQL, MS SQL, IBM DB2, HBase, MongoDB)
• Programming (Python, Java, SQL)
• Data Analysis and Data Modelling
• Data Pipelines and ETL tools (Ab Initio, ADB, ADF, SAS ETL)
• Agile Delivery
• Problem solving skills

Behavioural Competencies

• Decision Making
• Influencing
• Communication
• Innovation
• Technical/Professional Knowledge and Skills
• Building Partnerships
• Continuous Learning

go to method of application »

Job Purpose

• To actively own and participate in the overall evolution of the Technology or Domain asset while influencing and maintaining the health of the asset. Play a leadership role on the associated COE’s

Job Responsibilities

• Provide guidance to stakeholders in terms of expertise and experience
• Guide and practice code design, analysis and integration to ensure effective application of technology
• Conduct Technology reviews of code and design for quality assurance
• Contribute to asset health
• Adhere to and contribute to defining patterns / practices/standards in application of technology or domain
• Participate in Code Branching and Merging
• Play and advisory role to Engineering leads
• Collaboration with domain architects and technical consultants ito technology and /or domain roadmaps
• Work within governance and compliance frameworks of the organisation
• Contribute into detailed Technical roadmaps in context of the organisation architecture and interdependent technologies
• Contribute into the planning and implement agreed technical roadmaps
• Conduct research and development experimentation to test thinking regarding technology or domain applicability
• Ensure an understanding of technology or domain requirements, performance integrations and optimisation as positioned in organisation
• Assist with and apply troubleshooting to resolve issues
• Evaluate and influence technology decisions
• Mitigate risk by evaluating  risks and impacts on  technology or domain
• Update the asset knowledge base
• Provide coaching, mentoring and upskilling of others within area of expertise
• Support the achievement of the  business strategy, objectives and values
• Stay abreast of developments in field of expertise 
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems though agile thinking.
• Conduct self development both by mentoring others and being mentored

Essential Qualifications - NQF Level

• Professional Qualifications/Honour’s Degree

Preferred Qualification

• Degree or Diploma in IT

Preferred Certifications

• Certificate in relevant Technology or Domain

Minimum Experience Level

• Min 10 IT Experience  with 5 years in relevant technology or domain

Technical / Professional Knowledge

• Asset management
• IT Assets management processes
• Data Warehousing
• Information Technology (IT) Architecture

Behavioural Competencies

• Decision Making
• Courage
• Stress Tolerance
• Quality Orientation
• Technical/Professional Knowledge and Skills
• Emotional Intelligence Essentials
• Resolving Conflict

go to method of application »

Job Purpose

• To facilitate and integrate alignment to Nedbank Human Resources processes and practices and provide advice and services to optimise Human Capital within Nedbank CIB by operating as a strategic business partner

Job Responsibilities

• Align HR objectives with business strategy by participating in business planning and translating strategic goals into actionable HR initiatives.
• Consult and ensure adherence to HR policies, procedures, and labour legislation across the full HR value chain.
• Promote a culture of inclusion and diversity, support transformation goals, and monitor employment equity trends to drive corrective actions.
• Analyse HR related data, culture surveys and feedback from focus groups to identify, manage, and deliver HR projects that address business needs and support transformation and change initiatives.
• Successfully obtain acceptance and buy-in from stakeholders for proposed HR projects and change initiatives that deliver value, long term efficiency, productivity and sustainability to the business.
• Review and enhance HR processes, systems, and work methods to improve efficiency and effectiveness.
• Build strong relationships with internal and external stakeholders to gain buy-in for HR projects, systems, and services.
• Identify people-related risks and integrate risk management into HR practices.
• Continuously develop HR expertise and share knowledge through collaboration, training, and thought leadership. 

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Honours HR related degree

Essential Certifications

• SABPP registration preferred, IPM registration preferred

Minimum Experience Level

• 3 - 5 years experience in HR generalist consulting role
• Experience within a CIB environment

Technical / Professional Knowledge

• Business metrics applied to the HR function
• Employee engagement methodologies
• Employment Equity / DTI plans/labour legislation
• Human Resources systems
• Principles of project management
• Remuneration policies and principles
• Company policies and procedures
• Company vision and strategy
• Forecasting HR needs
• Job analysis and profiling approaches
• Mediation and conflict management processes to use between managers and employees

Behavioural Competencies

• Building Partnerships
• Earning Trust
• Decision Making
• Facilitating Change
• Resolving Conflict
• Business Acumen
• Sales Persuasion
• Technical/Professional Knowledge and Skills
   

go to method of application »

Job Purpose

• To provide specialist technical expertise and support in installing; testing; tuning; optimising; diagnosing problems; repairing; upgrading and maintaining both externally and internally supplied hardware and systems software (i.e. Operating systems; data management products; office automation products; embedded systems); and other utility enabling software and related equipment.

Job Responsibilities

• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI
• Stay abreast of developments in field of expertise, ensuring personal and professional growth
• Understand and embrace the Nedbank vision and values, leading by example
• Identify opportunities to improve or enhance processes, adding value to Nedbank. Ensure adherence to documented procedures by auditing service delivery functions
• Ensure the correct and effective use of system hardware and software
• Resolve issues by inspecting malfunctioning computer hardware, software and/or components - analysing cause, and planning repair procedures
• Recommend solutions through the investigation of service problems
• Support the business process needs by performing and consulting on a variety of technical tasks in the diagnosis, repair, maintenance and installation of computers and/or related equipment
• Ensure documentation for relevant systems software product and operational documents are prepared and maintained
• Approve and recommend actions to be taken and identify those which merit action
• Adhere to organisational process by ensuring standards are implemented and correctly applied when design are reviewed or designed
• Enable decision making and technical reviews
• Ensure contingency during disaster recovery (DR).Provide sustainable solutions per incident by conducting root cause and trend analysis
• Ensure knowledge management, continuity and team success through constructive participation in a diverse team and by sharing knowledge with team
• Maintain a broad knowledge of state of the art technology, equipment and or systems across domains
• Meet the organisation's problem management needs through liaising with suitable vendors
• Build sound professional relationships. Ensure understanding of client needs. Ensure accurate reporting to stakeholders
• Provide advice to junior staff by participating in peer reviews and providing technical mentoring
• Enable recommendations and planning for the tuning of system hardware and software
• Monitor system efficiency against published SLAs
• Recover cost by ensuring time are captured correctly and against correct project
• Ensure end to end project delivery

Essential Qualifications - NQF Level

• Professional Qualifications/Honour’s Degree

Minimum Experience Level

• 10 years plus exposure to IT environment with minimum of 5 years Systems Engineering.

Technical / Professional Knowledge

• Banking knowledge
• Banking procedures
• Business Acumen
• Business principles
• Business terms and definitions
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Industry trends
• Microsoft Office
• Principles of financial management
• Principles of project management
• Relevant software and systems knowledge
• Research methodology
• Decision-making process
• Business writing skills
• Relevant regulatory, compliance and risk legislation
• Cluster Specific Operational Knowledge
• Information Technology concepts
• System Development Life cycle(SDLC)
• IT Risk and security principes
• ITIL
• Single Operating system
• Application systems
• Computer Hardware & Software
• Specific technology of relevant to domain
• System Enigeering Concepts
• Domain specific utilities

Behavioural Competencies

• Decision Making
• Influencing
• Innovation
• Building partnerships
• Compelling Communication
• Driving for Results
• Technical/Professional Knowledge and Skills

go to method of application »

Job Purpose

• To lead, guide, support and coach front-line staff to execute effectively upon the business strategy, enabling the delivery of banking solutions to relevant market segments;  ensure client centric experiences that builds sustainable client relationships.

Job Responsibilities

• Ensure team deliver on all targeted products and services as measured through the relevant client management systems and the contribution statement.
• Achieve quality and turnaround standards through relevant systems, processes and procedures.
• Understand and respond to client's business, personal and household needs.
• Understand and apply the bank's risk and credit policy and manage client expectations accordingly.
• Improve team efficiency and effectiveness continuously.
• Respond within agreed timelines to tasks and responsibilities deployed onto the relevant systems. 
• Build sound client relationships with staff and instil trust amongst clients that Nedbank is best placed to manage the complexity of their business, personal and household requirements.
• Lead teams to build and maintain effective professional relationships with low to high value profile clients through contact management.
• Lead teams to engage clients and in a manner that is relevant to their specific circumstances.
• Manage bankers to unearth sales / solution opportunities and to create advocates among their clients.
• Support teams to deliver quality client engagements.
• Manage escalated client complaint to ensure agile resolution.
• Ensure and apply compliance with Risk standards by completing specified compliance training and ensuring that teams complete theirs.
• Ensure teams execute on the client centric objectives.
• Ensure adherence to relevant systems, processes, standards, protocols, procedures and take corrective action where necessary.           
• Improve client service delivery when providing tailor made financial solutions and client service.
• Manage performance of staff through regular engagements.
• Review team's work output and deliverables and ensure corrective action is taken.
• Mentor and coach staff on identified performance gaps and track corrective action.
• Create a collaborative environment of teamwork that will ensure motivated staff that shares knowledge and information to enable decision making.
• Stay abreast in field of expertise and deliver on the expectations from stakeholders.
• Maintain a capable high performing team and  ensure an environment for optimal performance.
• Ensure self and team understand and embrace the Nedbank Vision and Values.
• Manage the on boarding process of new employees.
• Attend and apply learning from relevant training programs. 
• Ensure transformational targets are met for own team through consideration of targets during the staff recruitment, retention  and training process and utilising suppliers listed on the preferred supplier list. Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
• Participate in culture surveys and address issues raised to improve results through the implementation of action plans.
• Create a client service culture through various required interventions.
• Support and encourage staff to participate and support corporate responsibility initiative.
• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Minimum Experience Level

• Must have 7 years’ experience in Sales banking environment
• Must have  Regulatory KI Exam (RE1)

Technical / Professional Knowledge

• Business terms and definitions
• Communication Strategies
• Governance, Risk and Controls
• Credit management principles and requriements
• Principles of financial management
• Banking procedures
• Business Acumen
• Relevant regulatory knowledge
• Business writing skills
• Microsoft Office

Behavioural Competencies

• Adaptability
• Aligning and Executing Sales Strategy
• Coaching the Sales Team
• Delegation and Empowerment
• Driving Innovation
• Guiding Sales Transformation
• Making Sales Operations Decisions
• Targeting Sales Opportunities