Latest Jobs at Netcare

• The Receptionist has exceptional interpersonal communication and people skills and is the first point of contact to the visitors and patients of the hospital. The role involves greeting and assisting patients, handling phone calls, handling queries with various stakeholders, managing admissions, assist patients with the digital platforms i.e. Netcare mobile app etc., and performing administrative tasks to ensure the efficient functioning of the hospital reception desk. The ideal receptionist must be a friendly, organized, and proactive individual with excellent communication skills and a strong understanding of hospital operations.

KEY WORK OUTPUT AND ACCOUNTABILITIES

DISRUPTIVE INNOVATION

Greeting Patients & Visitors:

• Provide a warm and friendly welcome to patients, visitors, doctors and other stakeholders.
• Direct patients to appropriate departments and/ or wards and ensure they are comfortable while they wait.
• Assist patients and visitors with general information about hospital services, locations, and procedures.

Patient admissions and data quality

• Obtain and verify patient personal, medical aid and/ or insurance information during admission / opening of case.
• Maintain accurate and up-to-date patient records within the SAP system, by confirming information with patient with every Emergency Department visit and/or admission to hospital.
• Ensure that all relevant consent is obtained, and Terms and Conditions are completed, explained, and signed by the patient and/or person responsible for the account as per Standard Operating Procedures.
• Admitting patients into the Hospital which includes Online pre-admissions, direct admissions etc. in a timely, professional manner.
• Accurate recording of patient, contact person and person responsible for the account information into the SAP system.
• Verification and validation of the information received in the admission of the patient.
• With the assistance of the various admission systems or web applications, engage with patients on medical aid rules, benefits, and co-payments to ensure that the business financial risk is adequately managed.
• Obtain and appropriately store (attach to SAP system) all the necessary documentation if not done online i.e. Netcare MobileApp or MNO.
• Ensure all payments or letters of guarantees are received prior to admission and recorded accordingly on the case.
• Obtain and follow up on authorisations required for patient admission, make relevant scratch notes on SAP where required.
• Always maintain patient confidentiality and adhere to governance processes pertaining to patient dignity and care.
• Seamless patient journey:  create an experience where all aspects of the patient journey are well coordinated, efficient and in a welcoming manner.  This involves a smooth and high-quality admission process, ensuring the patient feels supported and well-informed every step of the way.

Financial Risk Management and adhering to Standard Operating Procedures

• Receive payments in the form of cash and credit cards and process receipt as per standard operating procedure.
• Generate accurate receipt for all payments received and ensure that the receipt made out for the correct value, method of payment and to the person making the payment.
• Deposit all received funds into the secure drop safe, and balancing and reconciliation of payments.
• Management of the petty cash float when required.
• Ensure accurate collection of medical aid co-payments from patients, in accordance with their medical and and/ or insurance plans and benefit details (verify on the SAP popup messages for upfront co-payment collections).

Verify Patient Information:

• Confirm, verify, and validate personal details such as name, date of birth, contact information, and address.
• Ensure that all required identification documents (e.g., ID card, medical aid card, letter of guarantee etc.) are provided and verified.
• Accurate admission of medical aid, international, COID etc. patients with all verifications and validations completed upon admission.
• Ensure relevant authorisations are obtained for medical aid patients.
• Verify and collect the necessary documentation for COID (Compensation for Occupational Injuries and Diseases) patients upon admission, in line with the hospital’s standard operating procedures.
• Ensure correct, valid, and relevant letter of guarantee is obtained for international patients upon admission as per standard operating procedures.
• Ensure full estimated deposit is collected upfront for private and international private patients as per standard operating procedures.

General Inquiries and query resolution, Answering calls and telephone etiquette

• Answer phone calls in a professional manner, provide information, transfer calls to relevant departments, and address general inquiries.
• Assist with patient information and help direct inquiries regarding services, procedures, and locations.
• Address patient inquiries or concerns via phone and provide helpful information or referrals.
• Attending to general walk in inquiries and assisting in the resolution thereof in a professional manner
• Assist with any ad-hoc duties assigned by Reception Management.
• Maintain and sustain effective working relationships with all internal and external stakeholders.
• Attend to patients / customers / visitors both telephonically and in person in a professional manner.
• Answer extensions within three rings, by identifying the company and yourself in a friendly and professional manner.
• Accurately record messages in the appropriate message book and ensure that the messages are delivered.
• Transfer all calls immediately and correctly.
• Screening telephone calls or transferring them to other members of staff, doctors etc.
• Handling of basic enquiries from patients.

General tasks:

• Maintain administrative records to the system and report statistics when required or requested by managment.
• Performs general administration duties from time to time.
• Participate in monthly team meetings to discuss issues and give feedback.
• Ensure communication to the line manager should the staff member be absent/late for work for whatever reason, as per HR policies.
• Providing constant feedback to patients being admitted on their admission status.

Maintaining Reception Area:

General tasks including, but not limited to:

• Responsible for the preparation of the reception area for each working day and have all front desk activities fully operation at the start of business hours.
• Ensure the reception area is clean, organized, and stocked with necessary materials (marketing brochures, water in dispensers where applicable etc.).
• Monitor the waiting area and keep patients informed of any delays.
• Maintain a professional and welcoming environment.
• Performs general administration duties from time to time.
• Consistently maintain a professional appearance by adhering to the dress code and wearing the appropriate Netcare uniform in compliance with the uniform policy.

Confidentiality and Privacy

• Protect patient privacy and comply with all privacy regulations.
• Ensure that all sensitive information is managed confidentially and securely.

Policies and Standard Operating Procedures

• Awareness of all relevant policies and standard operating procedures
• Adherence to all these policies and standard operating procedures
• Adherence to internal control frameworks and quality standards
• Reporting of any known transgression to these policies and standard operating procedures to your line manager
• Implementing digitisation, and data solutions for the benefit of our business and patients.
• CareOn adoption of electronic patient records
• Online admissions

TRANSFORMATION OF OUR SOCIETY

Stakeholder relationships

• Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
• Maintain and encourage effective communication and interaction within the unit, other members of the multi-disciplinary team and the public.

Teamwork

• Actively participate as a member of a team to achieve goals
• Personal and professional development
• Active involvement in own professional development to maintain a satisfactory level of skill and knowledge.
• Keep up to date with Netcare’s evolving policies and procedures.

SKILLS PROFILE

EDUCATION

Essential

• Grade 12 or equivalent NQF Level 4 Qualification.
• Computer proficiency

WORK EXPERIENCE

Preferred

• Previous experience in a hospital environment.
• SAP ISH Experience
• Experience in a customer service role (preferred)

KNOWLEDGE

Essential

• Competency in data entry, verbal communication, and customer service.
• Exceptional Interpersonal communication skills

Preferred

• Knowledge of medical aid scale of benefits

Deadline:22nd October,2026

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• The Critical Care Trained Professional Nurse/Clinical Nurse is a professional who has a post basic qualification and remains responsible for the assessment, planning and implementation of individualised, holistic and person centered nursing care of a patient, their families or the community, either performed directly or indirectly.
• The incumbent ultimately coordinates patient care within the concept of the multi-disciplinary health team 
• The incumbent also fulfils the role by the use of scientifically based nursing theories and processes, treating the patients as a physical, social and spiritual individual, and by use of educational and technical means applicable to health care practice.

KEY WORK OUTPUT AND ACCOUNTABILITIES

CONSISTANCY OF CARE

Patient care

• Serve as a clinical resource in assisting personnel to assess, plan, implement, evaluate and document nursing care in the unit.
• Ensure communication and interaction with family and health professionals regarding optimal patient care, thereby acting as a patient advocate when necessary.
• Ensure communication between nursing management and unit to eliminate patient care problems / issues.
• Assess, plan and implement advanced nursing care in a specialized field in accordance with standard nursing care procedures, as set out in the standards and SOPs as well as nursing care theory and medical direction.
• Initiate, direct and maintain emergency treatment (RESUS) as indicated to any patient / person in any ward / department of the hospital.  To diagnose and treat the emergency patient quickly, effectively and efficiently as possible within the Scope of Practice
• Interview patient and family to obtain relevant general background information and problem identification; evaluate patient’s behaviour and assess immediate and long term needs.
• Participate as a professional member of the multi-disciplinary team in evaluating, developing and implementing health care plans and treatment regime.
• Do rounds with the physician/medical practitioners to review condition of patients; develop nursing care plans; participate in the care of all patients in the unit.
• Evaluate patients care needs; initiate individualised nursing care plans; co-ordinate patient services.
• Prepare day / night shift documentation that reflects patient status, patient / staff ratio and problems
• Communicate with the unit manager, so that he / she is informed of activities and problems
• Perform any related tasks as requested.
• Provide input and standards in formulating patient care policy and procedures in the hospital
• To ensure the provision of a safe, clean and secure environment for patients, staff and visitors.
• Aim as member of staff to optimise and maintain quality, effective and safe nursing care, within the frame of the assigned budget.
• Evaluate, set standards and monitor safe utilization of supplies and equipment

TRANSFORMATION OF OUR SOCIETY

• Actively participate as a member of a team to achieve goals
• Co-operate and collaborate with other hospital departments to provide appropriate support services.
• Co-ordinate with the Clinical Facilitation Department and other members of the multi-disciplinary team to meet and acknowledge the on-going educational needs of the nursing staff / student as well as the patients
• Co-operate with the Clinical Facilitators in planning, implementing mentoring and evaluation of learning experiences / opportunities for nursing staff / students
• Provide for the ongoing review, practice and in-service training of emergency procedures
• Actively participate in in-service training and orientation of new staff in the unit
• Advise and inform staff on current and revised policies and procedures
• Allocate staff members in a manner that promotes optimal use of staff to provide appropriate nursing care for the individual patient regarding his / her needs and specialised skills needed by the nursing staff member through proper clinical judgement.
• Adjust staff levels to provide for acuity level needs
• Active involvement in own professional development to maintain a satisfactory level of skill and knowledge
• Keep up to date with Netcare’s evolving policies and procedures
• Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
• Develop collaborative relationships to help accomplish work goal
• Maintain and encourage effective communication and interaction within the unit, other members of the multi-disciplinary team and the public.
• Foster good interpersonal relations and public relations while interpreting / applying the philosophy, goals, objectives, policies and procedures

DISRUPTIVE INNOVATION ​

• CareOn adoption of electronic patient records, e-scripts and clinical orders by doctors and stock management

PHYSICAL REQUIREMENTS

• In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation.

SKILLS PROFILE

• Registered as a Professional Nurse with the South African Nursing Council with a post basic qualification​
• Critical Care post basic qualification
• Thorough knowledge of general / specialized nursing theory and practice 
• Extensive knowledge of modern nursing care principles and practices in the highly specialised field of the intensive care nursing

Deadline:21st October,2026

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• To enhance operational efficiencies, client liaison and retention, service delivery and quality. To perform a wide variety of administrative and technical tasks and functions in support of fire suppression, fire prevention, hazardous materials, and emergency medical and other emergency services; and provide highly responsible prevention activities including inspections, training and safe operation of all fire apparatus & humanitarian services.

KEY WORK OUTPUT AND ACCOUNTABILITIES

CONSISTANCY OF CARE

Administrative Duties

• Complete all company and legal documentation essential in the completion of your duty, and to ensure that copies of such documentation are handed to the Operations Manager
• Ensure hospital records are completed in accordance with their internal requirements whenever a patient is delivered to them via the casualty/emergency unit
• Complete E- Patient Report Forms accurately for every patient treated
• Complete any and all paperwork required for overtime worked and leave required.
• Perform any other reasonable duties as requested by Operational Manager
• Quality Improvement
• Respond to any emergency if requested and administer Intermediate Life Support treatment to any patient requiring as per the HPCSA protocols and regulations.
• Immediately call for backup should the condition of the patient require treatment that exceeds your scope of practice and competency.
• Log all calls with the Netcare 911 Call Centre and obtain a Case Number for every call attended and make sure this number appears on all pages of the PRF / EPRF
• Capture all medical and trauma calls on clients Qmed system.
• Complete incident reports and file as required by client.
• Ensure the cleanliness of the station on a daily basis.
• Ensure proper and adequate stock control and replacement immediately after a call if possible.
• Attend CME training to maintain CPD compliance.
• Submit to involvement in community projects if required
• Have necessary knowledge and display adequate levels of competence in the treatment of patients as per your training and qualification, and familiarise yourself with any changes to the treatment protocols as prescribed by the HPCSA
• Adhere to all company policies and procedures applicable to your job, failing which disciplinary action may be instituted against you
• Conduct fire suppression training classes.
• Conduct building inspection on all fire equipment’s  for emergency preparedness and report any deviations.
• Submit inspection report to coordinator.
• Conduct shift PTO and in-service training to upload on Hsec online.
• Manage shift operations and taking charge on incidents scenes.
• Submit monthly stats to on site coordinator.
• Participate in site audits.
• Actively do firefighting on structures and machinery in fire emergencies
• Pre burning of the perimeters for fire prevention of properties
• Participate on evacuation fire drills.
• Supervise and train FF personnel to protect all lives and property through the use of all modern fire suppression and rescue equipment.
• Perform rescue operation on rescue incidents, Vehicle, buildings and working at heights.
• Identify, handle and relocate snakes within the mine working areas.
• Perform reasonable ADHOC task to the client.
• Conduct in-service training on fire and medical and PTO’s.

Vehicle and Equipment

• Ensure a detailed check of the vehicle and equipment assigned to you before commencement of your shift on CARS, and to your Operations Manager Ensure the cleanliness of all vehicles and equipment on a daily basis and a thorough cleaning session once a week.
• Maintain all equipment in satisfactory working condition in accordance with manufactures’ details.
• Ensure sufficient care is taken to prevent loss of equipment and report all losses/stolen ’to management.
• Ensure accurate record keeping for all drugs used and in your possession.
• Testing of all firefighting extinguishing agent mediums and relevant equipment and to the serviceability thereof. 

Health and Safety

• Ensure that you comply with Compensation for Occupational Injuries & Diseases Act requirements and report all injuries sustained on duty immediately to the Operations Manager, Call Centre
• Ensure that all public areas in the Netcare 911 premises are kept neat and tidy at all times
• Act in the manner conducive to basic safety regulations whilst on duty
• Ensure safe and considerate driving techniques at all times whilst in control of the company vehicle.
• Ensure that the scene of an incident is safe to approach and if not, make safe such a scene according to the regulations in your specific level of emergency care training
• Ensure reporting of any unusual occurrence of company importance, whilst on duty, to the Operations Manager immediately.
• Wear the appropriate protective gear on each scene as necessary
• Ensure proper and adequate stock control and replacement immediately after a call if possible.
• Participate in cleaning and maintaining facilities, grounds, equipment and apparatus; ensure that appropriate conditions are maintained at assigned facility; ensure that all equipment and apparatus is in a constant state of readiness for emergency calls. 
• To save lives and to protect property.

Patient Care & Development

• Adhere fully to all HPCSA protocols at all times
• Required to respond to all emergency calls within one minute and all non-emergency calls within three minutes, unless you inform the emergency call contact centre immediately of an adequate reason why you are unable to do so
• Be an ambassador to the company by always displaying compassion and empathy towards your patients, their family members and friends
• Keep family members informed about patient treatment
• Hand all patients over to hospital staff as per protocol
• Wear protective gloves when treating or transporting all patients
• Respect the confidential nature of the information patients share with you even after their death
• Be courteous and professional when interacting with patients.
• Accurately document all patients valuables
• Drive fire apparatus and/or operate fire apparatus on emergency calls or at incident scene.  

TRANSFORMATION OF OUR SOCIETY

Self-Management and Development

• Identify self-development needs in terms of job requirements and career progression and bring these to the attention of the immediate manager
• Formulate action steps to close the gap between the ideal and actual state of competence
• Pursue self-development in one or both of the following areas:
• Formal Studies
• Informal / self-studies
• Share knowledge with relevant team members.
• Follow agreed upon (authorised) action steps until desired competence is achieved    
• Be punctual and behave appropriately to the business environment
• Meet deadlines              

Customer Satisfaction

• Ongoing Customers satisfaction according to set standards
• Be a model of excellent customer service, ensuring that all customers experience an excellent and satisfactory interaction at all time
• Listen with empathy while always remaining professional

SKILLS PROFILE

EDUCATION

Essential

• Current registration with the HPCSA: Professional Board of Emergency Care Personnel as an AEA.  Up to date with latest HPCSA CPG guidelines.
• A valid PDRP for passengers
• A valid Code 10 Driver’s License

Additional

• International Trauma Life Support (ITLS) - advanced
• Fire / Rescue
• NFPA accredited Fire Fighting I & II
• HazMat Awareness and Operational
• Confined Space Rescue
• Motor Vehicle Rescue
• High Angle I & II Rope Rescue
• Basic Aquatic (Surface) Rescue
• Trench Rescue
• Snake Handling Course
• Defensive Driving Course 

WORK EXPERIENCE

Essential

• Must be over 21 years old
• 2 Years post graduate patient care experience in an operational environment would be beneficial
• Computer proficiency would be beneficial (Microsoft Office)

KNOWLEDGE

Essential

• Good general knowledge and understanding of legislation pertaining to the specific business environment of Netcare 911

PHYSICAL REQUIREMENTS

• In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation.

Deadline:27th October,2026

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ROLE SUMMARY

• The Enrolled Nurse is responsible for direct and/or indirect nursing care of a patient or group of patients and will function under the direct and/or indirect supervision of the Registered Nurse. They can function as either a shift leader or as support to the Registered Nurse (RN). The EN plays a pivotal role in managing the nursing team to ensure that each patient is always treated with dignity and respect. The EN ensures that the patient is in a safe environment and that their individual needs are addressed, thereby delivering high-quality mental health care and physical health care to patients within Akeso Clinics. The EN always has knowledge and skills to confidently role-model a high standard of nursing practice.
• Position description is a broad indication of the work required from individual personnel holding a particular position. The personnel may be required to undertake certain duties which may not be indicated in this description. No Job Description is regarded as a precise specification of duties but should be regarded as a guide to main responsibilities
• Nursing activities form part of a nursing regime that is planned and initiated by the Registered Nurse.  The Enrolled Nurse will be responsible for the assessment, care and meeting of patient needs and will also be responsible for the development, implementation, and evaluation of appropriate programmes of care to ensure high-quality patient care.

KEY WORK OUTPUT AND ACCOUNTABILITIES

CONSISTANCY OF CARE
Responsibilities and duties

• The EN is responsible to the RN and in his/her absence the Nursing Unit Manager (NUM) and ultimately to the Nursing Services Manager (NSM).
• As an integral member of the nursing team, he/she is expected to work in co-operation with all his / her nursing colleagues.
• The EN will work in co-operation with all members of the Akeso Clinic Multi-Disciplinary Team (MDT), Administrative Team and Hospital Management

Administration management / responsibilities

• Ensure that all documentation is maintained timeously and accurately, reflecting patient care.
• Ensure all stock is charged appropriately.
• Assist with file compilation.
• Ensure that task allocation of subordinates i.e. Enrolled Nurse Auxiliaries (ENAs) and Health Care Workers (HCWs) is done at the start of each shift.
• Ensure that proper handover takes place at the start of shift and during the shift.
• Participate in twice-yearly appraisals of subordinates.

Governance, quality and risk management

• Maintain a therapeutic, clean and safe environment that is free from medico-legal hazards.
• Adhere to Netcare medical waste management principles and all other waste management principles.
• Maintain a safe working environment in accordance with the Machinery and Occupational Safety Act.
• Report potential/actual risks identified.
• Ensure all stock is well controlled.
• Responsible for ensuring correct use, cleaning and storage of equipment.
• Report equipment needing repair or replacement to sister-in-charge.
• Maintain professional conduct and standards at all times in accordance with hospital policies and procedures.
• Maintain patient confidentiality at all times.
• Act in a supervisory capacity over ENAs

Patient care

• Practice patient care according to his/her scope of practice and assume total responsibility for these activities.
• Contribute to the holistic care of patients.
• Participate in ward's/unit's quality improvement programme.
• Attend handover of report at shift commencement.
• Effective communication with patients regarding their care.
• Promotion of patient overall health and wellbeing.
• Practise the principles of infection prevention and all standard precautions.
• Promote and maintain good public relations with patients, relatives and visitors.
• Execute all procedures according to hospital standards.
• Refer all complaints from patients and doctors to sister-in-charge of the unit.
• Carry out all departmental duties as assigned by supervisors.

Meetings

• Attend meetings as delegated by the RN and NUM, e.g. ward rounds, Nursing Management meetings, Administration meetings, Health and Safety Committee meetings, Infection Control Committee meetings, Employment Equity Committee meetings and Risk Management Committee meetings.
• The EN is expected to actively participate in meetings by making suggestions, offering contributions and being involved with problem-solving with regard to improving the patient experience whilst a patient is at an Akeso Clinic.
• He/she is responsible for giving feedback to other members of the nursing team by means of a verbal and written handover.

Finances

• Although the EN is not directly involved with the financial aspects of Akeso Clinics, he/she is expected to be prudent in the supervision of human resources, ensuring that personal attendance is good, with judicious use of sick leave, and encouraging the above in subordinates.
• Prudent in the utilisation, control and management of material resources:
• Ensure that medication and medical consumables are managed and controlled as per policy.
• Ensure that patients are billed for ward-stock medication and medical consumables.
• Ensure that equipment, furniture and the infrastructure are maintained and items for repair are reported promptly.
• Organisation
• In the absence of the RN or as a delegated duty, the EN must be able to plan systematically, adapt as circumstances change and be able to successfully carry a greater workload.
• Delegate duties in accordance with the knowledge, skills and competencies of subordinates, within their scope of practice and job description, thus maximising the utilisation of manpower and improving productivity.

Control

• Exercise control over all available resources in a responsible manner:

Medication:

• The ordering of medication for patients to be done according to policy.
• Ward-stock medication and schedule medication to be kept at a manageable level and controlled as per policy.
• Ensure safe-keeping of medicines as per policy.

Medical Consumables:

• Medical supplies to be kept at a manageable level and controlled as per policy.
• Prevent stock shortages through planned ordering.

Equipment:

• Ensure that equipment is used correctly.
• Ensure maintenance of equipment.
• Ensure safekeeping of equipment as per policy.

Environment:

• Ensure that electric lights, heaters and air-conditioners are turned off when not in use.

Report maintenance issues

• Comply with Health and Safety Representative role and function.

Personnel administration

• The Enrolled Nurse, in the absence of the Registered Nurse, is responsible for the day-to-day supervision of his/her subordinates.
• The delegation and supervision of subordinates is done according to their knowledge, skills and competencies in order to ensure quality nursing care is rendered.

Educational responsibility

• The EN is to be aware of the importance and implications of staff development and the responsibility towards development of self and others.

In-Service Training:

• The EN must lead by example and monitor subordinates.
• The EN is involved in the planning of in-service training programmes in conjunction with the RN and NUM, looking at the needs of the group and planning accordingly.
• The in-service training programme is a participatory function and therefore all ENs are encouraged to make contributions towards development, implementation and evaluation of the programme.
• The EN is expected to be on time for the in-service training / journal club and encourage colleagues and subordinates to do likewise.
• The EN will prepare and present at the in-service training if requested to do so.
• The EN is involved in the day-to-day in-service training by making maximum use of the teachable moment for their subordinates. This is done by placing emphasis on basic nursing skills, basic psychiatric nursing skills, incident-reporting, record-keeping, and computer literacy.
• The training register is to be signed and completed after each training session, be it formal or informal (the teachable moment).
• Professional responsibility

Legislation

• All nursing activities must be executed according to the legislation applicable within the Scope of Practice for an Enrolled Nurse i.e. The Nursing Act No. 33 of 2005 and the Nursing Act No. 50 of 1978 and Regulations, as well as the Mental Health Care Act No. 17 of 2002 and Regulations.

Company and Clinic Policy

• The EN is responsible for ensuring that the Akeso Human Resources and Hospital Policy file as well as the Akeso Clinics Policy file are kept intact and well maintained.
• The EN is expected to be familiar with the content of the above-mentioned policy files and to disseminate the contents to his/her subordinates.
• The EN will ensure the implementation of the above-mentioned policies and procedures and that these are adhered to by self and subordinates.
• The EN takes an active role in policy and procedure review processes.

Clinical responsibilities

• To ensure that the patient receives the desired standard of nursing care, there must be active involvement in all aspects of clinical nursing which will fulfil the needs of each patient. To do this, the RN must develop the knowledge and skills required to successfully carry out all the aspects of clinical work delegated to him/her. This includes:
• Being responsible for giving feedback to other members of the nursing team by means of a verbal and written handover, especially regarding changes in the patient's treatment programme.
• Performing the psychiatric nursing evaluation and comprehensively completing the documentation.
• Provision of a therapeutic environment.
• Execution of instructions from the patient's doctor and other members of the MDT.
• The therapeutic use of self.
• Forming therapeutic nurse-patient relationships.
• Performing crisis intervention.
• Appropriate counselling of patient where it is not in conflict with the patient's therapeutic programme.
• Providing psychiatric nursing care.
• Providing pre- and post-procedure care to the patient receiving Electro Convulsive Therapy (ECT), but is not to work in the theatre on his/her own.
• Administering and evaluating the effect of medication.
• Critical analysis of the patient's vital signs and reporting of abnormalities.
• Providing health education to patients, families and the public when appropriate.
• Providing discharge education individually and by means of encouraging patients to attend planned and specific nursing groups on a Saturday.
• Ensuring that all information pertaining to the patient is recorded chronologically, comprehensively, accurately, and legibly.
• Ensuring that confidentiality is maintained at all times.
• Carrying out patient care and specific duties as delegated by the Registered Nurse and Nursing Unit Manager.
• Ensuring that safe patient care is practised at all times, especially with regard to patients on Special Observation.
• Always Maintaining open communication with family members and significant others, whilst maintaining patient confidentiality.

Emergency procedures

• Carry out the appropriate emergency procedure / treatment as directed by Akeso Clinics policy.
• Exhibit competence about life-saving procedures.
• Ensure maintenance of stock, equipment, and oxygen to facilitate a successful outcome of a medical emergency.
• Assist the RN and NUM in being prepared for a potential disaster or emergency situation.

Research

• Actively participate in any authorised nursing / medical research in the practical situation.

Expectations of the Enrolled Nurse towards the patient and significant others

• Interact in a polite and professional manner.
• Treat the patient and others with dignity and respect.
• Listen and be non-judgemental.
• Be an advocate of the patient.
• Establish and maintain a therapeutic relationship.
• Ensure safekeeping of patients' property that has been handed in / confiscated.

Expectations of the Enrolled Nurse whilst in the employment of Akeso Clinics

• Be an advocate of Akeso Clinics.
• Work within the framework of the Akeso company and clinic policies and procedures.
• Be a positive role model.
• Treat all clinic personnel with dignity and respect.
• Be non-judgemental towards your colleagues.
• Demonstrate a helpful attitude.

TRANSFORMATION OF OUR SOCIETY

Teamwork

• Support the education and training of the ENAs.
• Actively participate as a member of a team to achieve goals.

Personal and professional development

• Active involvement in own professional development to maintain a satisfactory level of skill and knowledge.
• Keep up to date with Akeso and Netcare’s evolving policies and procedures.
• Assume responsibility for maintaining competence in CPR.

Build and maintain stakeholder relationships

• Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
• Develop collaborative relationships to help accomplish work goals.

REQUIREMENTS

EDUCATION
Required

• Current registration with the South African Nursing Council as an Enrolled Nurse or equivalent NQF 3 qualification.
• A grade 12 or equivalent NQF level 4 qualification.
• Compliance with the SANC code for an Enrolled Nurse and all applicable health care legislation.

WORK EXPERIENCE
Required

• At least 2 years' experience in psychiatric nursing.

KNOWLEDGE
Required

• Full understanding of the Nursing Act No. 33 of 2005 and the Nursing Act No. 50 of 1978 and the Regulations.
• Full understanding of the Mental Health Care Act No. 17 of 2002 and the Regulations.
• Excellent written and oral communication skills.
• Excellent organisational and supervisory skills.
• Understanding of confidentiality issues and the use of discretion.
• Computer literacy.

PHYSICAL REQUIREMENTS

• In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation.

Inherent requirements

• Professional flexibility in working hours while supporting daily business operations which may include weekends and night shifts where applicable.
• Will interact with internal and external customers through several different means.

Deadline:28th October,2026

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ROLE SUMMARY 

• The incumbent will be responsible for the provision of medication and supplementary services to patients and members of the healthcare team, under the supervision of a registered Pharmacist.  The Pharmacist Intern will also assume responsibility for meeting patients’ needs in a responsible, satisfactory, and cost-effective.

KEY WORK OUTPUT AND ACCOUNTABILITIES
CONSISTANCY OF CARE

Customer service

• Be active in the monitoring and improving Internal Customer Service Survey
• Assist and offer advice on the usage, side effects, contra-indications, drug interaction and proper storage of medication to patients and other members of the healthcare team.
• Advise and provide information regarding general health matters, including the effective use of medicines, treatment for general diseases, primary health care, screening services, essential medication, mother and child healthcare services, family planning and immunisation

Dispensing medication

• Dispensing of prescriptions (hospital and retail) under the supervision of a registered Pharmacist and capturing thereof.
• Assist and advise on the usage, side effects, contra-indications, and storage of medication to patients and other members of the healthcare team.
• Assist with the issue, control, and preparation of all oncology drugs according to pharmacy policy and procedure.
• Assist with the sale of the schedule 1 and 2 medicines or scheduled substances
• Assist with the compounding, manipulation, or preparation of a non-sterile or sterile medicine or scheduled substance according to a formula and standard operating procedures approved by the responsible pharmacist
• Assist with the manufacturing of a non-sterile or sterile medicine or scheduled substance according to a formula and standard operating procedures approved by the responsible pharmacist
• Re-packing of medicine
• Distribution and control of stock of schedule 1 to 6 medicines or scheduled substances
• Reading and preparation of a prescription, the selection, manipulation or compounding of the medicine, the labelling and supply of the medicine in an appropriate container following the interpretation and evaluation of the prescription by the pharmacist

Cost per event management

• Monitor and reduce Cost Per Event within the Hospital environment
• Ensure cost containment of drugs in example: special motivation drugs, duration of treatment and generic substitution
• Monitor Managed Healthcare Variances in per diem contracts.
• Increase generic usage of commonly used products (including antibiotics, CVS drugs etc) within the hospital
• Planning and implement Public Health awareness campaigns, such as Breast Awareness Week, Heart Week, and Pharmacy Week etc.
• Dispense prescriptions – Hospital (includes Chemotherapy & Total Parental Nutrition advice and supply) and Retail.
• Manage all Total Parenteral Nutrition queries and orders where and when required
• Assist with clinical ward rounds where and when required

Logistic functions

• Supervise and control the acquisition, storage, dispensing, handling and packaging of medicines to ensure safety, efficacy and quality thereof.
• Assist with all aspects of ethical stock control including re-ordering of stock, unpacking of stock, maintaining dedicated stock areas for organisation and expiry dates.
• Conduct cyclical counts and full stock takes and preparation thereof
• Processing of stock for internal departments and inter-clinic sales
• Assist in the management of stock in accordance with Netcare Stock Management policy with special emphasis on designated stock areas
• Update doctors and wards with regards to out-of-stock situations and offer alternatives

BEST AND SAFEST PRODUCT 

Pharmaceutical evaluation

• Do monthly pharmaceutical audit in allocated wards

Research activities

• Ensure that appropriate advice (ranging from new products to updated regimens) is available timeously to meet the needs of healthcare professionals and patients
• Make use of Drug Information Centres (e.g. Medicine Information centre and Pharmnet Amayeza)
• Make use of Research websites (e.g. MEDLINE, EMBASE) / Medical Journals (e.g. PubMed, via Intranet) via Clinical Software
• Cater for the needs of the hospital staff and patients and the specialized scope of practice, e.g. oncology medication, renal transplant medication, emergency clinical pharmacy, etc.
• Document and complete all queries, whether received in writing or telephonically with minimal delay.

Quality assurance and risk management

• Each individual is responsible for their own compliance to regulations as set out by the SA Pharmacy Council.

Teamwork

• Actively participate as a member of a team to achieve goals

Personal and professional development

• Active involvement in own professional development to maintain a satisfactory level of skill and knowledge
• Keep up to date with Netcare’s evolving policies and procedures

Build and maintain stakeholder relationships

• Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
• Create and maintain a positive environment where the differences of others are recognized, understood, and valued, so that all can reach their full potential and maximize their contributions.
• Develop collaborative relationships to help accomplish work goal.

SKILLS PROFILE

EDUCATION
Essential

• Registration with the South African Pharmacy Council
• B.Pharm degree

Preferred

• Intermediate computer proficiency in the Microsoft Office Suite

KNOWLEDGE
Preferred

• Familiar with standard concepts, practices, and procedures of Netcare

PHYSICAL REQUIREMENTS

• In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation.

Deadline:31st October,2026

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ROLE SUMMARY

• The Registered Nurse (RN), as shift leader, plays a pivotal role in managing the nursing team to ensure that each patient is treated with dignity and respect at all times. The RN ensures that the patient is in a safe environment and that their individual needs are addressed, thereby delivering high quality mental health care and physical health care to patients within Akeso Clinics. The RN has knowledge and skills to confidently role-model a high standard of nursing practice at all times.
• The position description is a broad indication of the work required from individual personnel holding a particular position. The personnel may be required to undertake certain duties which may not be indicated in this description. No Job Description is regarded as a precise specification of duties but should be regarded as a guide to the main responsibilities.
• The Registered Nurse will be responsible for assisting with improved quality nursing care by ensuring compliance to professional and ethical practice, Nursing act, 2005 (Act No. 33 of 2005), all Health Care legislation, Basic Conditions of Employment, Policies and Procedures and Core Standards.
• The Registered Nurse will also be responsible for assisting with monitoring and ensuring that nursing care and service delivery is implemented and practised within a multi-disciplinary quality assurance team.
• The incumbent also fulfils the role by the use of scientifically-based nursing theories and processes, treating the patients as a physical, social and spiritual individual, and by use of educational and technical means applicable to health care practice.

CONSISTANCY OF CARE

Administrative responsibilities

• Ensure that task allocation of subordinates, ie Enrolled Nurses (ENs), Enrolled Nursing Auxiliaries (ENAs) and Health Care Workers (HCWs) is done at the start of each shift.
• Ensure that proper handover takes place at the start of and during the shift.
• Participate in twice-yearly appraisals of subordinates.
• Responsible for ensuring that the Policy and Procedure file is kept intact and well-maintained.
• Familiarity with the content of the Policy and Procedure file, and ensure that implementation of the policies and procedures are adhered to by self and subordinates.

Meetings

• Attend meetings as delegated by the Nursing Unit Manager, in her absence or as part of the nursing team, e.g. Ward Rounds, Nursing Management meetings, Administration meetings, Health and Safety Committee meetings, Infection Control Committee meetings, Employment Equity Committee meetings, Risk Management Committee meetings.
• Actively participate in the meetings by making suggestions, offering contributions and being involved in problem-solving with regard to improving the patients' experience whilst patients at Akeso clinics.
• Responsible for giving feedback to other members of the nursing team by means of verbal and written handovers in respect of changes in a patient's treatment, any new decisions that have been taken, or any management changes.

Finances

• Although the RN is not directly involved with financial estimates, he/she is expected to be prudent in the supervision of human resources, ensuring that personal attendance is good, with judicious use of sick leave, and encouraging the above in subordinates.
• Prudent in the utilisation, control and management of material resources:
• Ensure that medication and medical consumables are managed and controlled as per policy.
• Ensure that patients are billed for ward-stock medication and medical consumables.
• Assist with equipment need analysis for budget / capital expenditure purposes - new medical equipment, preventative services and repair and maintenance within legal specifications.
• Ensure items for repair are reported promptly

Organisation

• In the absence of the Nursing Unit Manager, or as a delegated duty, the RN will be able to plan systematically, adapt as circumstances change, and successfully carry a greater workload.
• Delegate duties in accordance with the knowledge, skills and competencies of subordinates, thus maximising the utilisation of manpower and improving productivity.

Control

• Exercise control over all available resources in a responsible manner:
• Medication
• The ordering of medication for patients to be done according to policy.
• Ensure safekeeping of medicines as per policy.
• Medical consumables
• Medical supplies to be kept at a manageable level and controlled as per policy.
• Prevent stock shortages through planned ordering.
• Equipment
• Ensure that equipment is used correctly.
• Ensure maintenance of equipment.
• Ensure safekeeping of equipment as per policy.
• Environment
• Ensure that electric lights, heaters and air-conditioners are turned off when not in use.
• Report maintenance issues.
• Comply with the Health and Safety Representative role and function.

Personnel administration

• Responsible for the day-to-day supervision of the RN's subordinates.
• The delegation and supervision of subordinates is done according to their knowledge, skills and competencies, in order to ensure that quality nursing care is rendered.

Educational responsibility

• Be aware of the importance and implications of staff development, and the responsibility towards the development of self and subordinates.

In-service training

• Lead by example and monitor subordinates.
• Be involved in the planning of the in-service training programme, in conjunction with the NUM and NSM, taking into account the needs of the group and planning accordingly.
• The in-service training programme is a participatory function and therefore all RNs are encouraged to make contributions towards the development, implementation and evaluation of the programme.
• The RN is expected to be on time for the in-service training / journal club and to encourage colleagues and subordinates to do likewise.
• The RN will prepare for and present at the in-service training if so requested.
• The RN is involved in the day-to-day in-service training of the assistant nurse and health care worker by making maximum use of the teachable moment for subordinates.  This is done by placing emphasis on basic nursing skills, basic psychiatric nursing skills, incident-reporting, record-keeping and computer literacy.
• The training register is to be completed and signed after each training session, be it formal or informal (the teachable moment).

Professional responsibility

Legislation:

• All nursing activities must be executed according to the legislation application within the Scope of Practice for a Registered Nurse; ie The Nursing Act No. 33 of 2005, and the Nursing Act No. 50 of 1978 and Regulations, as well as the Mental Health Care Act No. 17 of 2002 and Regulations.

Company and Clinic Policy:

• Responsible for ensuring that the Akeso Human Resources and Hospital Policy files, as well as the Akeso Clinics Policy file, are kept intact and well-maintained.
• The RN is expected to be familiar with the content of the above-mentioned policy files and to disseminate the contents to subordinates.
• Ensure the implementation of the above-mentioned policies and procedures and that these are adhered to by self and subordinates.
• Take an active role in policy and procedure review processes.

Clinical responsibilities

• To ensure that the patient receives the desired standard of nursing care, there must be active involvement in all aspects of clinical nursing which will fulfil the needs of each patient.  In order to do this, the RN must develop the knowledge and skills required to successfully carry out all the aspects of clinical work delegated to him/her.  This includes:
• Being responsible for giving feedback to other members of the nursing team by means of a verbal and written handover, especially with regard to changes in the patients' treatment programme.
• Performing the psychiatric nursing evaluation and comprehensively completing the documentation.
• Provision of a therapeutic environment.
• Execution of instructions from the patient's doctor and other members of the MDT.
• The therapeutic use of self.
• Forming therapeutic nurse-patient relationships.
• Performing crisis intervention.
• Appropriate counselling of patient where it is not in conflict with the patient's therapeutic programme.
• Providing psychiatric nursing care.
• Providing pre- and post-procedure care to the patient receiving Electro Convulsive Therapy (ECT).
• Administering and evaluating the effect of medication.
• Critical analysis of the patient's vital signs and reporting of abnormalities.
• Providing health education to patients, families and the public when appropriate.
• Providing discharge education individually and by means of planned and specific nursing groups on a Saturday.
• Ensuring that all information pertaining to the patient is recorded chronologically, comprehensively, accurately, and legibly.
• Ensuring that confidentiality is maintained at all times.
• Carrying out patient care and specific duties as delegated by the Nursing Unit Manager.
• Ensuring that safe patient care is practised at all times, especially with regard to patients on Special Observation.
• Maintaining open communication with family members and significant others at all times, whilst maintaining patient confidentiality.

Emergency procedures

• Carry out the appropriate emergency procedure / treatment as directed by Akeso Clinics policy.
• Exhibit competence with regard to life-saving procedures.
• Ensure maintenance of stock, equipment and oxygen to facilitate a successful outcome of a medical emergency.
• Assist the NUM and NSM in being prepared for a potential disaster or emergency situation.

Research

• Actively participate, offering assistance and support, in any authorised nursing / medical research in the practical situation.

Expectations of the Registered Nurse towards the patient and significant others

• Interact in a polite and professional manner.
• Treat the patient and others with dignity and respect.
• Listen and be non-judgemental.
• Be an advocate of the patient.
• Establish and maintain a therapeutic relationship.
• Ensure safekeeping of patients' property that has been handed in / confiscated.

Expectations of the Registered Nurse whilst in the employment of Akeso Clinics

• Be an advocate of Akeso Clinics.
• Be a role model for peers and subordinates.
• Work within the framework of the Akeso company policies and procedures.
• Treat all clinic personnel with dignity and respect.
• Be non-judgemental towards your colleagues.
• Be helpful towards clinic personnel and the general public.

Clinical governance, OHS, Infection control and Core standards

• Assist with investigating of all negative clinical incidents.
• Assist with monitoring safety standards in accordance with the Machine and Occupational Safety Act (Act 6 of 1983).
• Report all accidents and incidents to Line Manager / Safety Representatives.
• Assist with compliance with protocols, policies and Acts.
• Report all equipment not in working order.
• Assist with the control of asset register
• Assist with Medical Healthcare waste management and compliance to legal requirements.
• Participation, representation and/or Chair on committees e.g. Occupational Health and safety, Infection and prevention, clinical governance.
• Assist with ensuring unit is providing safe, cost-effective quality patient care in line with Clinical Governance strategy and evidence-based practice.

Patient experience

• Assist with evaluating the patient’s journey through patient experience and stakeholder input.
• Assist with evaluation of nursing quality indicators and clinical outcomes.
• Effective communication with patients regarding their care.
• Promotion of health and wellbeing.
• Ensuring the principles of infection prevention and all standard      precautions are adhered to; ensure clean hygienic environment.
• Promote good public relations with patients, relatives, visitors and sales representatives.
• Identify quality improvement opportunities and assist with ensuring that appropriate strategy and Quality Improvement initiatives are developed and measured.
• Assist with implementing group quality initiatives.

Client relationship

• Assist with effective and formal communication: Registered Nurse to attend relevant meetings.
• Assist and ensure a professional environment at all times

Patient care

• Serve as a clinical resource in assisting personnel to assess, plan, implement and evaluate nursing care in the unit.
• Ensure communication and interaction with family and health professionals regarding optimal patient care, thereby acting as a patient advocate when necessary.
• Ensure communication between nursing management and unit to eliminate patient care problems / issues.
• Assess, plan and implement advanced nursing care in a specialised field in accordance with standard nursing care procedures, as set out in the standards and procedures of MPH, as well as nursing care theory and medical direction.
• Initiate, direct and maintain emergency treatment (RESUS) as indicated to any patient / person in any ward / department of the hospital.  To diagnose and treat the emergency patient quickly, effectively and as efficiently as possible within the Scope of Practice.
• Interview patient and family to obtain general background information and problem identification; evaluate patient’s behaviour and assess immediate and long-term needs.
• Participate as a professional member of the multi-disciplinary team in evaluating, developing and implementing health care plans and treatment regime.
• Do rounds with the physician to review condition of patients; develop nursing care plans; participate in the care of all patients in the unit.
• Evaluate patients' care needs; initiate individualised nursing care plans; co-ordinate patient services.
• Prepare day/night shift documentation that reflects patient status, patient/staff ratio and problems.
• Communicate with the unit manager, so that he/she is informed of activities and problems.
• Perform any related tasks as requested.

Policy and procedure development

• Provide input and standards in formulating patient care policy and procedures in the hospital.

Quality and risk management

• Ensure the provision of a safe, clean and secure environment for patients, staff and visitors.
• Aim, as a member of staff, to optimise and maintain quality, effective and safe nursing care, within the frame of the assigned budget.
• Evaluate, set standards and monitor safe utilisation of supplies and equipment.

TRANSFORMATION OF OUR SOCIETY

• Assist with complying with the transformation goals of the organisation.
• Outside orientation: Awareness of outside constituencies, emphasising particularly the need to respond to the requirements of customers, suppliers, partners, shareholders and other interest groups such as local communities affected by the organisation.
• Global mind-set: Possessing a global frame of reference that enables one to scan the external world environment for different perspectives and to adopt successful practices. The capacity to inculcate a global mentality in others by instilling shared values and cross-cultural sensitivity.
• Assist with the following of HR policies and procedures.

Coaching

• Assist with identifying, training and retaining of nursing staff.
• Assist with management and supervision of nursing staff and all related issues.
• Assist in monitoring of nursing staff attendance and/or absenteeism.
• Adhere to staff dress code within and on leaving the clinic.
• Assist with the orientation and sign-off competencies of new nursing staff, temp nursing staff and nursing students.
• Participate in ongoing performance appraisals.
• Coaching and mentoring of other nursing staff.

Personal and professional development

• Assist with the completion of own training need analysis according to nursing technical matrix, competencies and business requirements.
• Keep abreast of current research in psychiatric nursing discipline.
• Attend training seminars, workshops, etc.
• Assume responsibility for own personal and professional development (20 in-service hours, 20 own-time hours).
• Record of attendance.
• Assist with development plans and ensure adherence thereof.
• Active involvement in own professional development to maintain a satisfactory level of skill and knowledge

Co-operation between Medicross and local authorities

• Build and maintain effective relationship with, doctors staff, patients and visitors, Department of Health and Labour.
• Build strategic inter-departmental relationships.
• Assist in the effective management of doctor and patient nursing complaints and priority to improve customer care.
• Ensure compliance to the "Akeso and Netcare way".

Quality orientation

• Assist in originating action to improve existing work processes and conditions for improved quality of outputs.
• Produce work of high quality standards by accurately performing processes and tasks.
• Assist in identifying and understand problems and opportunities in order to implement appropriate action and/or to resolve problems effectively.

Teamwork

• Actively participate as a member of a team to achieve goals.
• Co-operate and collaborate with other hospital departments to provide appropriate support services.

Education and training facilitation

• Co-ordinate with the Clinical Facilitation Department and other members of the multi-disciplinary team to meet and acknowledge the on-going educational needs of the nursing staff / student as well as the patients.
• Co-operate with the Clinical Facilitators in planning, implementing and evaluation of learning experiences / opportunities for nursing staff / students.
• Provide for the ongoing review, practice and in-service training of emergency procedures.
• Actively participate in in-service training and orientation of new staff in the unit.
• Advise and inform staff on current and revised policies and procedures.

Resource allocation

• Allocate staff members in a manner that promotes optimal use of staff to provide appropriate nursing care for the individual patient regarding his/her needs and specialised skills needed by the nursing staff member.
• Adjust staff levels to provide for acuity level needs.

Build and maintain stakeholder relationships

• Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
• Develop collaborative relationships to help accomplish work goals.
• Maintain and encourage effective communication and interaction within the unit, other members of the multi-disciplinary team and the public.
• Foster good interpersonal relations and public relations while interpreting / applying the philosophy, goals, objectives, policies and procedures …

SKILLS PROFILE

EDUCATION

Required

• Registered as a Professional Nurse with Psychiatric training, or equivalent NQF Level 7 qualification
• Registered with the South African Nursing Council
• Experience in clinical leadership

WORK EXPERIENCE

Required

• Minimum of 2 years’ Psychiatric Experience

KNOWLEDGE

Required

• Full understanding of the Nursing Act No. 33 of 2005 and the Nursing Act No. 50 of 1978 and the Regulations.
• Full understanding of the Mental Health Care Act No. 17 of 2002 and the Regulations.
• Excellent written and oral communication skills.
• Excellent organisational and supervisory skills.
• Understanding of confidentiality issues and the use of discretion.
• Computer literacy.
• Intermediate computer literacy
• Good verbal and interpersonal communication skills
• Ability to work well under pressure and to maintain effectiveness during changing conditions
• Ability to work effectively and co-operatively with others by establishing and maintaining good working relationships
• Excellent planning, organising and control / follow-up skills
• Customer care-oriented
• Thorough knowledge of general / specialised nursing theory and practice

Deadline:29th October,2026