Latest Jobs at Prescient

Purpose of role:

• The IT Desktop Support Technician is responsible for supporting and maintaining Prescient’s computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading hardware and software to ensure optimal workstation performance. The technician provides both remote and onsite support to resolve end-user issues and maintain overall IT infrastructure health.

Duties and responsibilities:

• Troubleshoot and resolve hardware, software, and network issues for end-users, both remotely and in person.
• Install, configure, test, and maintain desktop computers, peripheral equipment (monitors, keyboards, printers, etc.), and software.
• Perform routine inspections, maintenance, and upgrades of IT equipment and systems.
• Train staff on computer literacy, IT procedures, and best practices.
• Maintain accurate records of technical issues, solutions, and equipment inventory.
• Collaborate with IT team members to ensure efficient operation of the desktop computing environment.
• Provide advice on hardware and software purchases and upgrades.
• Responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands.
• To install and diagnose operating systems like Microsoft Windows and Apple Mac.
• Take ownership of issues by analysing problems and implementing effective temporary or permanent solutions to restore service to customers as quickly as possible, escalating incidents to other support teams when required.
• Accurately record, update and document requests using the IT service desk system.
• Resolve printer, copier, and scanner related issues.
• Demonstrate strong verbal communication skills, effectively engaging with both technical and non-technical colleagues across all levels of the organisation.
• Create, maintain and publish relevant support documentation to assist all staff in the quick resolution of their incidents and service requests.
• Maintain and resolve issues on VoIP telephone, Biometric, Video systems and other computing equipment.

Required experience:

• 2–4 years of relevant experience in Desktop or Technical support roles.
• Excellent understanding of Microsoft Windows 11.
• Good working knowledge of the Microsoft Office 365 suite of products.
• Familiarity with remote support tools.
• Strong understanding of current protocols, operating systems, and IT standards.

Required Qualifications:

• Matric as a minimum.
• Certifications such as CompTIA A+, N+, or Microsoft Certified Professional (MCP) are advantageous.
• Microsoft Azure Fundamentals Cloud certification advantages.

Key competencies:

• Excellent problem-solving and analytical skills.
• Strong customer service orientation and communication abilities.
• Ability to prioritize tasks and manage time effectively.
• Detail-oriented, organized, and able to document technical processes clearly.
• Capable of working independently and as part of a team.
• Willingness to stay updated with the latest technology trends and IT best practices.
• Integrity and discretion.
• Able to take initiative and ownership.
• A positive team player.
• Highly methodical and follows tasks through to completion.
   

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Purpose of role:

• Responsible for the implementation of effective risk management policies and procedures to identify, measure, manage and monitor, on an on-going basis, all portfolio risks relevant to the Management Company’s (“Manco”) schemes, including the investment strategies to which the underlying portfolios are or may be exposed.

Duties and responsibilities:
Market Risk Function

• Responsible for real-time risk measurement and analysis of fund positions, as well as daily reporting and limit monitoring for Board Notice 52 funds.
• Working closely with external risk data providers to analyse and determine any risk breaches in the BN52 funds.
• Reconciling on a daily/monthly external risk data to closed off NAV figures to ensure the correct holdings have been accounted for in the risk calculation, ensuring correct mandate/Board Notice 52 limits are adhered to.
• Ensuring that the risk profile and investment activities of the portfolios disclosed to investors are consistent with the risk limits that have been set out in the fund mandates and Board Notice 52. This includes the accurate calculation of fund exposures to ensure funds are in line with their mandates and regulation.
• Monitoring the risk limits set in the policy and escalating to EXCO as required.
• Timely production and distribution of Monthly (by the 14th day of each month) and quarterly consolidated risk reports to the FSCA (currently for BN 52 funds only).
• Produce and distribute quarterly investor reports detailing certain risk and fund data. This includes providing the reports to managers for review and comment before distribution.
• Produce and distribute comprehensive monthly risk reports to fund managers and trustees, including an executive summary of any issues or breaches encountered during that period.
• Work closely with fund accountants to ensure the timely closing of funds and accurate capture of positions.
• Work closely with Manco compliance to confirm fund exposures or breaches for reporting.
• Perform quarterly risk and performance attribution for the long only funds on the Prescient Management Company, giving each client a risk weighting and ensuring they are not deviating from their mandate.
• Produce audit and risk committee Hedge fund report semi-annually.
• Assist in the annual audit of the BN52 funds including the provision of full risk reports to the auditors and clearing of any queries raised.
• Instrumental in interacting with Prescient Analytics in their services to the Manco.

Required experience and qualifications:

• Relevant experience of at least 2 years + in a similar Risk analyst role in Financial Services.
• A solid understanding of the financial markets and instruments as well as the regulations which govern the industry.
• Financial Qualification / Pref Honours (Finance, Accounting, Audit, Risk Management) required.

Key competencies:

• Attention to detail and accuracy.
• Ability to prioritise tasks.
• Able to take initiative.
• Time management is essential to meet relevant deadlines.
• Proficient in Excel.
• Market and financial product knowledge is essential.
• Communication and relationship building. Dealing with a broad range of stakeholders i.e. portfolio managers, administrators, external risk providers, Trustees, Manco and PFS Directors, compliance reps and the regulator.
• Ability to digest and operationalise new legislation/ regulations.

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Purpose of role:

• The CIS Transfer Agency Client Service teams provide excellent levels of client service to all clients in a timely and accurate manner. The team recognises its key position as the conduit between the client and the broader Prescient Fund Services operational teams. This position will act as a key point of contact to respond to client queries and the resolution thereof. You will form part of a large transfer agency operational team which is specifically focus on scaling up and improving efficiencies and delivery in the team.

Duties and responsibilities:

• Answer inbound calls and manage queries from direct clients, brokers and investment managers.
• Work closely with internal teams to resolve queries timeously, however, do not play a post-box role.
• Escalation of complex issues to relevant internal teams where required.
• Distribute Investor Statements on a daily, monthly and adhoc basis.
• Assisting and encouraging clients to utilise the Prescient Online Portal.
• Ensure adherence to SLA’s.
• Ensure deviations from SLA’s are rectified within agreed upon timeframes.

Required experience:

• Relevant experience of 3 years in a related client service query resolution position within Liability Administration/Asset management industry is essential.

Required Qualifications:

• Relevant tertiary qualification (or study towards) a BCom, BTech Commerce, Finance, Business Administration highly advantageous.
• Minimum Matric coupled with relevant industry relate courses (NQF 5 /6 equivalent).

Key competencies:

• Highly methodical and can work within specific processes and structure.
• Ability to work under limited supervision.
• Positive team player.
• Enthusiastic and client centric attitude.
• Excellent communication skills both written and verbal.
• Accuracy and attention to detail.
• Ability to work under pressure.
• Honesty and integrity.