Latest Jobs at South African Airways (SAA)

Job Purpose    

• The Legal Advisor is required to deal with all legal matters pertaining to SAA and its subsidiaries.  The role is required to ensure that all duties and obligations are met.  The role will further ensure that Legal requirements and regulations of the company are complied with, the job outputs are linked to plan and coordinate, litigation, provide sound legal advice to the company, and assist the Senior Legal Advisor on any other duties she/he may assign.

Principal Accountabilities    

• Provide legal advise and services on a wide range of legal matters relevant to the organisation and its employees
• Oversee all contractual obligations pertaining to the company
• Draft, review, vet, edit, interpret legal documents and advise on contracts and other legal documents
• Advise on a variety of legal issues and legal risks
• Assess legal risks associated with business decisions and provide recommendations to mitigate these risks
• Research and report on unique legal issues impacting the airline
• Provide advise on labour law related issues
• Work collaboratively with ER and Human Resources to ensure compliance
• Communicate and serve as a liaison for external parties including external council, public protector and external auditors etc.
• Maintain professional and timely communication
• Document and maintain legal files and issues
• Conduct legal research on various topics to support decision-making and provide accurate legal advice
• Represent the company in relevant judicial structures, such as CCMA etc.
• Ensure compliance with corporate laws
• Handle litigation and oversee internal litigation and legal paperwork
• Review legal material
• Develop formalities for settlement disputes
• Monitor updates in law and regulations
• Oversee client vendor contracts
• Review and draft contracts to ensure compliance with relevant regulations
• Provide Commissioner of Oaths services

Qualifications & Experience    

• Bachelor of Law degree (LLB) at NQF level 7 or equivalent qualification recognised by SAQA
• Admission as a Legal Practitioner (Advocate/Attorney of the High Court)
• Completed pupillage/articles
• Minimum of 7 years post admission experience as a legal practitioner/advisor of which 3 years must be within a State-Owned Company
• Experience in company secretariat services
• Overall broad legal knowledge and understanding of legal issues affecting State Owned Companies and the airline environment
• Knowledge of public procurement, administrative and corporate laws, as well as international, labour and aviation laws

Knowledge and Skills    

• Knowledge of public sector/state owned companies
• Knowledge of PFMA, Companies Act, King Code on Corporate Governance
• Knowledge of public procurement processes, legislation and regulations
• Knowledge of Government Regulatory Framework
• Excellent communication skills (verbal and written)
• Writing and editing skills
• Proficiency in MS Office (Word, PowerPoint, Excel, Outlook and Internet)
• Business acumen
• Problem solving
• Conflict resolution
• Relationship management
• Research skills
• Negotiation skills

Attributes    

• Customer centric
• Proactive approach to problem solving
• Excellent judgement 
• Ability to anticipate legal issues or risks
• Legal language proficiency
• Ethics and integrity
• Confidentiality
• Adaptable

Deadline:11th November,2025

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Job Purpose    

• The Senior Specialist Legal Advisor is required to coordinate, consolidate, guide and oversee corporate legal support that is provided to business in alignment with corporate and governance standards, to protect the interests of the Airline and its subsidiaries in all jurisdictions in the Airline’s operations.
• More specifically, the role will focus on providing supervision, guidance and direction for all specialized and general legal services to the Airline in all areas of legal specialization (competition law, labour law, commercial law, aviation law, litigation etc.). The incumbent of this role will be expected to guide the business in all legal and litigation matters in the applicable jurisdictions (nationally, regionally and internationally).    
• The Senior Specialist Legal Advisor will need to ensure that the Airline has a highly competent team aligned to the requirements of the Airline’s legal environment and build capacity to support these legal requirements.
• Lastly, as part of the Legal Team, the role will be required to support the optimization of the division whilst implementing strategic initiatives in supporting the Airline’s objectives. The incumbent will thus need to contribute to and discuss legal and litigation initiatives across the different areas of specialisation in order to optimise the practices of the team (competition law, labour law, commercial law, etc.).

Principal Accountabilities    

• Manage process improvement projects from conception to completion, ensuring the intended objective is met within the required timeframes specified in the project plan  
• Ensure that an effective and efficient legal service is rendered to the company by the legal team (including outsourced legal services)
• Guide the Airline with respect to full legal framework and related regulatory matters, and recommend alternatives to practices that are not in the best interests of the Airline and that expose the Airline to risk
• Manage outsourced matters and relationships with external law firms handling matters on behalf of the Airline, including managing of legal costs
• Participate in high impact negotiations of contracts such as partnership, joint ventures, alliance, code-sharing and commercial contracts, and employment  contracts
• Represent the organisation to stakeholders, associates and partners and maintain professional, effective and productive relationships to ensure the Airline’s interests are upheld
• Determine stakeholder requirements and engage in effective planning to determine and prioritise legal services to be rendered
• Utilise feedback from stakeholders in lieu of legislative frameworks, practices and regulations to ensure continuous alignment and optimisation of legal services 
• Ensure understanding and interpretation of the overall Airline’s Corporate Strategy including the Legal Strategy, taking into account short, medium and long term organisational objectives
• Develop and implement a legal approach that is aligned to the strategy, stakeholder needs and expectations, legislative requirements, industry trends and ensuring business viability
• Liaise with the industry specialists regarding market and industry trends to ensure applicability of the legal approach and plan to meet changing industry and business trends
• Focus legal solutions on organisational outcomes and on improving organisational performance in this arena
• Assess the impact of business decisions on legislative compliance and provide solutions to optimise opportunities and mitigate risks
• Ensure that the legal practices, solutions, processes, tools and systems used are competitive, cost effective, compliant, integrated with other systems and understood by employees
• Ensure that the line managers are effectively coached, supported and challenged in the application of legislative laws, policies and practices, provide advice and guidance on complex legal issues in order to minimise risk and financial exposure
• Ensure the efficient and optimum usage of legal service providers by the legal team and organisation 
• Identify areas of risk with respect to legislative application (law and related regulatory matters) and develop mitigation plans
• Develop, recommend compliance measures and implement measures, including the compliance program, in collaboration with the risk function in the division
• Present awareness and training seminars and sessions on relevant legislation to affected business units, and monitor post training compliance
• Manage exposure by recommending settlements or consent agreements, where necessary, and negotiate such settlements in the best interests of the Airline
• Maintain regular liaison with competition commission and other regulatory authorities and participate in workshops and seminars organised on competition and antitrust law to keep abreast with best practices
• Manage exemptions and merger approval processes where required, and ensure streamlined processes in obtaining approvals (where applicable)
• Attend to all ad hoc instructions on matters relating to customer services, risk, government liaison, sales and marketing and business development
• Participate actively in high level commercial and transactional negotiations and projects
• Develop and recommend strategies to identify and prevent legislative transgressions
• Ensure that appropriate governance systems are in place and in line with future requirements, i.e. policies, procedures and reporting structures
• Develop Service Level Agreements for external legal consulting service delivery
• Manage business risk, through continuous internal and external monitoring of business impact, as well as changes in stakeholder needs and more importantly the various case laws

Qualifications & Experience    

• Bachelor degree in Law/LLB or related field at NQF level 7 
• Postgraduate qualification in law will be an advantage 
• Admission as a legal practitioner essential 
• Extensive experience (minimum 10 years post admission experience) in the practice of law with breadth of experience across areas of specialisation (competition, commercial law, corporate law, litigation, and aviation law etc) with a minimum of 3 years in a management role
• Minimum of 5 years’ experience in development of a legal/litigation strategy
• Experience in the development of a Contracts Register and maintenance thereof

Knowledge and Skills    

• Litigation management principles and practice 
• Legal and Regulatory Advisory
• General management and understanding of the business environment 
• Aviation industry practices and the Airline’s specific services
• Strong functional knowledge of the following:  
• Corporate and Commercial law 
• Competition and Consumer Protection law  
• Public and Administrative law 
• Aviation law 
• MRO (Maintenance and Repairs Overhaul)
• Labour law 
• Corporate governance
• Investigations
• Contract development 
• Proactive collaboration at executive and management level, as well as other stakeholder engagements with business
• Strong inter/intrapersonal skills due to multi-jurisdictional aspect and complex culture in the Airline
• Strong leadership and management skills 
• Ability to ‘think on feet’, and make applicable decisions within relevant framework
• Ability to work under pressure and deliver
• Negotiation skills
• Conflict resolution and mediation skills
• Critical thinking
• Analytical thinking
• Presentation skills
• Strong communication skills
• Project management
• Financial management
• Customer/stakeholder management

Attributes    

• Leads crucial conversations
• Coaches and mentors
• Leads projects
• Facilitates transformation and change
• Drives innovation
• Implements and aligns to vision
• Delivers value
• Leverages team diversity
• Role models behaviours and values

Deadline:11th November,2025

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Job Purpose    

• The Senior Manager Customer Solutions will lead a holistic and integrated Customer Solutions Division, driving strategic customer experience initiatives and operational efficiency across the Airline. The role will focus on developing, implementing and continuously enhancing customer service policies, frameworks and strategies that strengthen the Airline’s customer value proposition. A key focus will be embedding customer centricity throughout the value chain, ensuring that every interaction reflects service excellence to boost customer satisfaction, loyalty and retention. This will include improving service quality and overseeing the delivery of high-quality service across all touchpoints, including call centres, digital platforms, policies, engagement and customer service recovery.

Principal Accountabilities    

• Develop and implement a Customer Service strategy aligned with best practices and the Airline’s strategic goals
• Establish optimal policies, procedures, frameworks and systems to set and achieve customer service standards across the Airline
• Prepare and manage department budget
• Contribute to the delivery of the SAA Group’s corporate plan by driving specific strategic initiatives focused on Customer Service Enhancement
• Champion a Customer Service Culture by embedding service excellence principles across all levels of the Airline
• Lead cross functional teams collaborating with various departments i.e. Marketing, Social Media, Guest Experience, Corporate Affairs, Inflight Services to ensure alignment and effective execution of customer service strategies
• Drive innovation, research industry trends, technologies and best practices to identify opportunities for innovation and improvement in customer service
• Monitor Key Performance Indicators (KPI’S), tracking and analyzing metrics such as Customer Satisfaction Score, Net Promoter Score (NPS), and First Contact Resolution Rate to measure service quality and identify areas of improvement
• Analyze customer feedback, customer insights, customer retention trends, customer inquiry handling, and lead the implementation of changes to improve service delivery across the value chain
• Lead the Service Recovery Framework ensuring timely and empathetic resolution of customer complaints, disruptions, or service failures
• Develop Service level agreements (SLA’s) and establish clear expectations and response times for customer support and service requests
• Utilize IT platforms like CRM for interaction history, analyze data, enable self-service portals, implement AI powered chatbots
• Ensure PFMA compliance and establish internal controls to ensure transparency, accountability and compliance
• Compile reports, presentations and submissions to the Board, EXCO and relevant stakeholders
• Lead, manage, develop and coach a high performing to ensure competencies and performance measures are in place
• Build a successor pipeline for critical roles in the Customer Solutions division

Qualifications & Experience    

• Bachelor’s Degree in Business Management, Marketing or Business Administration, Economics at NQF Level 7
• Masters' degree in Business Administration or MBA is a strong advantage
• Certified Customer Experience Professional (CCXP) or Certified Customer Service Professional (CCSP)
• 10 - 12 year’s experience in a Customer Service role of which 8 years is at a senior management level
• Strong track record in a successful customer service leadership role

Knowledge and Skills    

• In-depth knowledge of Customer Service 
• Strong negotiating skills
• Data/BI-driven decision support
• Business and commercial acumen
• Analytical skills
• Excellent communication skills (verbal and written)
• Presentation skills
• Leadership
• Stakeholder management and relationship building
• Problem solving
• Project management
• Financial modelling and scenario analysis
• Judgement and decision making
• Managing change
• Attributes    
• Strategic mindset
• Maintains confidentiality
• Problem solver
• Adaptable and agile
• Ethical and acts with integrity
• Reliable and dependable
• Professional
• Proactive
• Results orientated
• Resilient
• Stakeholder influence
• Team builder and coach
• Strong customer orientation
• Demonstrates strategic and visionary leadership

Deadline:10th November,2025