Latest Jobs at Tracker Connect (Pty) Ltd

Introduction

• As Team Leader: Microsoft SQL, you will accomplish results through the management of experienced professionals and you will integrate subject matter and industry expertise within the areas of Server Software, MS SQL and Cloud Infrastructure Management. We are seeking a technically strong person with experience managing a team. Ideally, you will have mentored and managed a small Software and Cloud team in the past, and you have passion for production support of technology. This is a dynamic, highly diverse team, and we are passionate about embodying a culture of positivity. Provide management and guidance to the cloud engineering and operations staff, focus on the implementation of new and enhanced services across Tracker’s various locations, and ensure high availability and quick resolution of the services delivered. This position has responsibility for all support aspects of Tracker's SQL Infrastructure, including integration with development teams and leaders, 3rd party providers, and managing the SQL team. Maintaining, close liaison with various operational, project, development, vendor and product teams, ensuring ongoing service and support can be maintained to defined service levels. This team works in an environment that operates 24/7.

Job description

• Manages enterprise SQL engineering team, recruiting, and mentoring the members of the team, both technically and for career growth
• Provides technical oversight across systems and architectures, with an emphasis on reliability, architecture, and automation
• Helps to drive the vision for the future of the SQL at Tracker and reliability of applications and services running in the Cloud and on premises.
• Provides a holistic view of the production environment for both technology and business management, working closely as a trusted partner with development team leaders
• Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution
• Communicates status to development teams, ensuring outstanding issues are tracked to closure, both for remediation and long-term resolution
• Consults with the primary stakeholders of the application in conjunction with development leaders and technical leads to better understand the objectives of the development teams
• Requires awareness of audit and compliance related issues
• Contributes to formulation of strategies for network growth and stability
• Champion initiatives to enable high availability for Business-As-Usual which includes monitoring, failover and resiliency
• Ability to handle incidents, problems and change at a global enterprise level
• Responsible for delivery of results which directly impacts the development teams

Servers (on-premise and cloud)

• Management of servers
• Oversee database performance tuning, indexing strategies, and query optimization across environments.
• Ensure that user access to SQL is managed and limited
• Ensure that server data is backed-up as agreed with the appropriate business owner
• Ensure that servers are monitored for performance and uptime
• Architect and maintain scalable, secure, and high-performing relational databases (SQL Server, PostgreSQL, or equivalent).
• Collaborate with cross-functional teams (DevOps, BI, Cloud, Security) to deliver data-driven solutions.
• Monitor and troubleshoot production database issues, ensuring 24/7 stability and availability.
• Ensure All critical Business databases are replicated at DR.
• Manage software upgrades when licensing provides an upgrade path.

Security

• Third Party access policy
• Perform regular risk assessments
• Address risks identified by risk assessments
• Manage the various device and system logs
• Create and / or regularly update the procedures for data encryption
• Create and / or regularly update the procedures for use of external storage medium
• Create and / or regularly update the procedures for information exchange with external entities.
• Create and / or regularly update the policy and procedures for user access, permitted operations and monitoring of operations

Operating Systems

• Ensure all OSs are licensed
• Ensure all OSs are on required patch level
• Ensure all OSs comply with business standards and are IT approved
• Ensure all OSs are monitored by the Network Operator team
• Mange the upgrade of operating systems to newer versions if required

Capacity Planning

• Create and / or regularly update a capacity management process and procedure
• Regular review of capacity management monitoring results
• Implementation of appropriate actions to address findings of capacity management monitoring

Minimum requirements

• A Bachelor's degree or Equivalent IT Qualification or Diploma.
• Certifications in SQL Server, Azure Data Engineer, or equivalent.
• Mandatory Microsoft Training and Certifications
• Microsoft Certified: Azure Database Administrator Associate.
• Microsoft Certified: Data Analyst Associate.

     Experience and product specific training as it relates to the role and technologies in use

• ITIL
• CobIT
• Minimum 5 Years Working Experience
• 2 years of experience managing people in a technical environment.
• 2 years experience in participating in on-call rotations, and providing after-hours support in an environment that operates 24/7
• 5 years of experience as a System and Cloud Administrator (experience in Microsoft license management).

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Introduction

• Tracker requires the expertise of an experienced Head: Learning and Development to manage the Learning and Development portfolio, focusing on strategic people development, leadership and talent management, as well as change and culture. This individual will be responsible for defining, developing, implementing, and managing a fit-for-purpose learning and development strategy, driving continuous learning and knowledge sharing across the value chain. Reporting to the Executive: Human Capital, the successful candidate will ensure the integration and efficiency of processes and programs within the company, while measuring the success of implemented learning initiatives.

Job description
L&D Strategy and Leadership

• Lead the development, and implementation of an L&D strategy that aligns with business objectives, fosters continuous improvement, and integrates talent development priorities into Tracker’s broader strategic goals.
• Drive the development of the Tracker Learning Academy to create a structured pipeline for leadership and talent development, ensuring future leaders are identified, nurtured, and learning is integrated into career progression and daily operations.
• Oversee the development and implementation of digital learning initiatives to provide scalable, flexible, and accessible learning opportunities for employees at all levels.
• Identify, assess, and address the training and skills development needs of the organisation, with a focus on leadership development to support succession planning and talent retention.
• Serve as a member of the OPCO, sharing oversight on operational activities, contributing to tactical planning, ensuring L&D strategies align with business goals, integrate into broader operations, and support business performance and organisational transformation through talent development priorities.
• Manage and develop a team of Learning Specialists, ensuring they are equipped with the skills and resources to effectively support the L&D strategy and contribute to business impact.

Cultural Transformation and Change

• Drive cultural transformation and change initiatives through L&D programs, ensuring alignment with organisational goals and supporting committees such as the Transformation Committee and EETSCom.
• Champion a culture of continuous learning and innovation, ensuring employees have the tools and resources to stay ahead of industry trends and evolving business needs. Introduce various learning initiatives to improve employee effectiveness.

Training Administration

• Manage the training and development budget, developing an annual forecast based on talent development requirements and tracking expenditures to ensure efficiency.
• Compile training and development progress reports, providing regular updates on training effectiveness, and impact on business outcomes.
• Establish and maintain a trainee database for the company, ensuring accurate records of training participation and progress.
• Work with the Skills Development Facilitator to manage learnerships and graduate programs, ensuring these initiatives are aligned with business needs and objectives.

Performance Measurement and ROI

• Regularly measure the effectiveness of L&D initiatives, analysing ROI and aligning training outcomes with business performance metrics to demonstrate tangible results and impact.
• Add value to the organisation and contribute to improving profit margins through training return on investment (ROI), establishing a more systematic approach to talent development, and ensuring that training initiatives are directly aligned with business needs and performance.

Compliance and Regulatory Requirements

• Ensure sustainable relationships with relevant SETAs, including partnerships on special Skills Development Programmes and updated QMS. Ensure Skills Development/SETA compliance through Workplace Skills Plans (WSP).
• Responsible for complying with applicable legislation, policies, standards, and laid-down procedures (statutory and regulatory requirements). This includes developing, implementing, and monitoring the WSP in line with legislative requirements.
• Manage the Socio-Economic Development (SED) pillar in partnership with the SED Facilitator to ensure alignment with broader community engagement goals, support talent development across sectors, and contribute to fulfilling corporate social responsibility (CSR) commitments.

 Collaboration and Stakeholder Management

• Develop and maintain strong relationships with key internal stakeholders, including senior leadership, department heads, and HR teams, to ensure L&D initiatives align with business objectives and support talent development needs.
• Maintain advisory/consultative relationships with subject matter experts and department heads to ensure that L&D programs remain relevant, effective, and aligned with business goals.
• Build and sustain partnerships with external stakeholders such as SETAs, industry associations, training providers, and educational institutions to enhance learning opportunities, stay current with industry trends, and ensure compliance with Skills Development and other regulatory requirements.

Minimum requirements

• An honors degree or equivalent qualification in HR Management or similar,
• A post-graduate qualification such as  MBA, SMP or MAP or at least  3-5 years in HRD  at a senior level preferred 
• 5-8 years Previous Training and Development management experience and exposure at EXCO level
• ETDP  (with at least a facilitator and assessors qualification;)and or SDF background
• A good balance of strategy and hands on experience in all people development aspects
• Ability to effectively communicate at all levels 
• Previous experience working with SETA's 
• Outstanding needs analysis, positioning, Training and Development justification  skills
• Superior presentation and excellent oral and written communication skills
• Prior experience with e-learning systems
• Ability to successfully lead and motivate a team 
• Excellent understanding of learning and development systems/programmes
• Ability to work under pressure
• Good problem solving and decision making skills
• Professional and positive attitude at all times and to lead by example