Latest Jobs at Truworths

• We are looking for an IT-passionate and customer service-focused individual to join the Truworths Store Support Service Desk team. As an IT Service Desk Co-ordinator you will be responsible for 2nd line and 3rd line hardware and software support to all Truworths stores. You will also have the responsibility of developing SOPs, updating Knowledge Base, and providing coaching and training to the team.

Key Responsibilities    

• To provide 2nd and 3rd line support to stores on all hardware and software-related issues
• Manage and troubleshoot escalations raised by stores and the operations teams
• Investigate incidents and problem areas to identify the root cause and find solutions
• Provide trend reports to the line manager on frequent incidents
• Monitor and escalate outstanding incidents as per the agreed SLA timelines
• Follow up and communicate with all clients upon resolution and escalations
• Work after-hours standby
• Key communication/contact for all area/regional/divisional managers within the business
• Liaising with Distribution Centres, System Owners / Developers, Finance, Infrastructure
• Prioritise, and manage incidents ensuring and ensure that calls are resolved within SLA timelines
• Contribute to knowledge-base documentation and provide training to staff (Service Desk Team and stores)
• Provide coaching, mentoring, support, and motivation to the Service Desk team
• Ensure all members of the Service Desk team are adequately trained and equipped to assist customers with all issues.

Qualifications and Experience    

Qualifications

• Matric and A or N certification
• Familiar with ITIL Framework

Experience / knowledge

• Minimum of 5 years of experience within a Service Desk / Helpdesk environment of which a minimum of 3 years support stores directly at a Co-ordinator level / 3rd line support level.
• Good understanding of the retail environment and the systems that support stores
• Retail in-store experience would be advantageous
• Problem-solving ability
• Well-developed communication skills
• Customer Service
• Accuracy and attention to detail
• Adaptability
• Planning and organising ability with highly effective time management skills
• Ability to work under pressure and think on your feet
• Must be able to work shifts (incl. weekends and public holidays)
• Must be willing to work standby

Competencies  

•  Customer Services orientation
• Proven leadership track record
• Attention to detail and analytical
• Problem solving mindset
• Strong administration skills
• Excellent written and verbal communication skills
• Effective time management
• Highly self-motivated and driven
• Strong Team Orientation

Deadline:22nd January,2026

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Job Description    

• At Truworths, you will find a dynamic business environment where our staff are constantly challenged to reinvent the way we do business in order to keep us at the forefront of the South African fashion industry. Take a walk through our stores or offices and you will encounter an infectious love of fashion and a tangible will to succeed among the people who make up our business – both of which are key to keeping us at least one step ahead of the competition. This is an opportunity for someone with experience of working in a photographic studio and is looking for an opportunity to work closely with the product as well as the studio team.

Key Responsibilities    

• Lead and create all flat and mannequin styling
• Steaming of product prior to photography
• Ensure all daily shoot/styling preparation is of the highest standard, prepping products and prioritising items efficiently to ensure timeous product flow
• Reference internal databases to ensure all merchandise is photographed for e-commerce
• Deal with styling queries from buying departments
• Work closely with the photographers and retouchers to deliver all online brand imagery that accurately depicts the clothing and accessories

Qualifications and Experience    
Qualification/s:

• Grade 12 (minimum)

Experience / Knowledge:

• 1 to 2 years’ experience in a relevant field

Competencies    
Essential Competencies:

• Proficiency in Microsoft Office
• Behavioural Competencies:
• Being a team player
• Problem solving ability
• Good communication skills
• Positive and enthusiastic approach
• Good time management
• Ability to work quickly and independently
• Experience in the e-commerce fashion industry

Advantageous:

• Retouching and deep etching experience
• Photographic knowledge would be advantageous

Deadline:12th December,2025

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• Truworths has an exciting opportunity for a Contracts Manager with Retail and Contracts experience.
• This role will be based at our head office in Cape Town.

Key Responsibilities    

• Plan and manage project construction programme
• Prepare and manage project budget
• Ensure that all stores are built to the Company's standards
• Liaise with developers and project teams to ensure that the premises are developed in accordance with the agreed specification
• Survey proposed new sites and give feedback to Properties with respect to the extent of leasehold work required
• Give advice and assistance to Divisions with major repairs and maintenance issues
• Assist with the exportation of shopfitting elements from South Africa to relevant African countries
• Liaise with external energy consultants & internal store operations teams regarding the energy conservation initiatives in stores
• Prepare reports for the Board and various relevant committees relating to feedback of the energy conservation initiatives
• No direct reports at this stage

Qualifications and Experience  

• Seeking candidates with experience as a Quality Surveyor and Project Manager
• Experience dealing with contractors etc.
• Ideally retail and shop fitting experience
• Matric and relevant qualifications
• 5 years min relevant recent working experience
• Retail project management experience in Africa and experience of managing projects on the ground, sourcing local contractors and materials etc.
• An understanding of exporting and shipping of shopfitting beyond the borders of South Africa
• An awareness of energy conservation options that are available in the retail environment

Competencies    

• An understanding of exporting and shipping of shopfitting beyond the borders of South Africa
• An awareness of energy conservation options that are available in the retail environment

Deadline:22nd January,2026

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Job Description    

• We’re looking for a creative, digitally savvy, and highly motivated Social Media & Digital Marketing Specialist with a strong track record in growing brand presence online. The ideal candidate is passionate about storytelling, understands platform-specific behaviours, and can confidently drive both strategy and execution across multiple digital channels.
• This role requires hands-on experience in content creation, brand voice consistency, scheduling and publishing, community building, crisis management, audience engagement, digital trend awareness, and performance reporting. The successful candidate should also understand what it takes to grow audiences, create content that converts, and optimise campaigns based on insights.

Key Responsibilities    

• Own and execute the full social media strategy across key platforms, ensuring alignment with brand goals and tone of voice.
• Create engaging, platform-appropriate content (copy, images, videos, stories, reels, TikToks) that drives engagement and conversion.
• Plan, schedule, and publish content across social media platforms, ensuring consistency and timely rollout.
• Monitor, grow, and manage online communities, including responding to comments, messages, and customer queries.
• Run and optimise paid media campaigns across multiple platforms (Meta, TikTok, Google, Pinterest), focusing on reach, traffic, and conversions.
• Track, analyse, and report on performance, offering insights and recommendations for continuous improvement.
• Stay ahead of digital trends, viral moments, and platform updates, integrating fresh and relevant content ideas into the social strategy.
• Collaborate with internal teams (marketing, e-commerce, design, customer service) to support campaigns and brand initiatives.
• Support email and SMS marketing, including content creation and accuracy checking.
• Assist with content planning, shoots, and creative briefing to ensure high-quality output that aligns with brand identity.

Qualifications and Experience    
Qualifications

• Bachelor's degree in Marketing, Communications, Digital Marketing or related field.

Experience / Knowledge

• 3 years of experience in social media or digital marketing.
• Demonstrated ability to develop and execute social media strategies that grow audiences and drive conversions.
• Strong writing, editing, and storytelling skills.
• Experience running paid social campaigns across multiple platforms.
• Solid understanding of platform analytics and data-driven decision-making.
• Proficiency in Facebook, Instagram, TikTok, Pinterest, and emerging platforms.
• Experience working with content management systems (CMS) and scheduling tools (e.g. Meta Business Suite, Bloomreach, Confluence, Hootsuite, Clickup).
• Understanding of paid media, audience targeting, and optimisation metrics.
• Utilising AI in an effective manner
• Strong communication and interpersonal skills.
• Ability to work independently and in a collaborative environment.

Competencies    

• Passion for fashion, digital culture, and social media.
• High creativity and strong copywriting ability.
• Adaptable, flexible, and quick to react to trends.
• Strong attention to detail.
• Customer service–oriented mindset.
• Strong problem-solving and decision-making skills.
• Excellent teamwork and communication.
• Ability to manage multiple tasks and deadlines.
• Strong time management and ability to work under pressure.
• A sense of urgency when required and ownership of deliverables.

Deadline:21st December,2025