Virgin Active was born in 1999. With 45 health clubs in the UK (8,500 employees!) and almost 250 globally, were one of the fastest-growing businesses within the Virgin Group. Were renowned for our outstanding customer service and helping our member be their personal best. Everyones welcome at Virgin Active. Young or old. Fit or unfit. Its all good. We set...
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A day in the life of… (Your Duties & Responsibilities…)
Commercial Delivery and Execution
- Own the delivery of regional sales targets across units, revenue, conversion, yield and net membership growth.
- Translate the national sales strategy into clear regional plans with measurable actions, owners and deadlines.
- Monitor regional performance daily, weekly and monthly, identifying risks early and driving corrective action quickly.
- Ensure Area Sales Managers and Sales Managers are focused on the right controllables to improve run-rate, conversion and output.
- Drive regional forecast accuracy and maintain a clear view of delivery confidence, risks and mitigation actions at all times.
- Lead execution of product, campaign and commercial initiatives within the region, ensuring alignment between sales, marketing, operations and product teams.
People Leadership
- Lead, coach and develop Area Sales Managers capability to drive consistent performance.
- Lead, coach and develop people leadership capability where ASM’s can comfortably diagnose problems, drive actions and hold teams accountable.
- Build Sales Manager capability indirectly through the Area Sales Manager layer.
- Ensure regional review disciplines are concise, factual, visual and decision oriented.
- Create strong management discipline that drive clarity, confidence, urgency and ownership at all levels.
- Have an active and updated talent succession plan across ASM’s and SM’s within the region
- Model the leadership behaviours expected in Virgin Active: Direction, Effective Communication, Integrity and accountability, Empathy and EQ, Motivation and Inspiration and decision making.
Productivity, Workforce Stability and Effectiveness
- Drive sales workforce retention within the region and actively manage attrition risk.
- Improve tenure mix and reduce over-reliance on low-tenure sales employees.
- Ensure new joiners are supported through strong onboarding, effective training and manager-led integration into the team.
- Ensure the sales management team adhere to defined Virgin Active people practices.
- Partner with trainers, recruitment and the People team to improve ramp-up time, coaching quality and quality of hire.
- Review and recommend recruitment exceptions in line with the approved recruitment control process, ensuring every request is supported by performance, churn, vacancy and mitigation data.
- Drive a productivity-led sales model by improving output per consultant and ensuring resources are optimised before headcount is requested.
Regional Insight, Problem Solving and Opportunity Creation
- Use market and club insight to identify opportunities and risks within the region.
- Monitor competitor activity and recommend tactical changes where required.
- Identify new and creative ways to improve commercial performance, member acquisition and local market relevance.
- Ensure all marketing and trade activity requests are supported by cost, expected output and previous results where applicable.
- Encourage sharing of successful regional practices so that high-value ideas can be replicated quickly across the broader sales structure.
Governance, Systems and Operating Discipline
- Ensure all systems, tools, scorecards and reporting mechanisms required to drive the sales strategy are operational and used consistently.
- Maintain a strong cadence of club visits, Area Sales Manager reviews, performance follow-ups and intervention tracking.
- Ensure performance management, misconduct management and behavioural issues are addressed quickly and appropriately.
- Ensure operational discipline in lead management, pipeline visibility, conversion focus and customer experience at point of sale.
- Maintain strong financial discipline in regional budgeting, planning and cost awareness.
Travel
- A fair amount of travel is required to be successful in the role.
We can’t live without… (Minimum Requirements)
- Formal Matric qualification.
- Relevant tertiary qualification.
- Minimum of 4-5 years’ proven multi-site leadership experience in a regional or area management role
- 5+ years’ sales management experience (cluster or single site)
- 7+ years’ technical sales experience within a similar environment.
- Proven ability to lead remotely and drive execution through multiple management layers.
- Proven commercial and analytical capability, including understanding of cost, margin, profit and business performance drivers.
- Strong understanding of Virgin Active (or similar) sales processes, methodologies, systems and performance tracking.
- Proven track record of leading, developing and improving sales teams and sales performance.
- Proven coaching ability, including use of structured coaching models such as GROW.
- Strong written and verbal communication skills.
- Ability to travel is required for the role.
- Demonstrated ability to improve retention, onboarding effectiveness and team productivity.
- Demonstrated ability to use data and performance trends to make decisions and drive action.
- Demonstrated ability to lead change and embed new ways of working in a region.
We’d like you to have… (Attributes)
- Strong communication, interpersonal and senior leadership skills across all levels.
- Excellent presentation skills and the ability to influence credibly at senior stakeholder level.
- Strong relationship-building capability with the ability to create alignment across functions.
- Experience working with marketing, operations and product teams to unlock commercial opportunities.
- Strong strategic thinking combined with hands-on operational execution.
We’d love you to have… (additional skills)
- The ability to build a high-performance regional culture through coaching, systems and accountability.
- The ability to improve sales productivity across multiple sites and lead through others.
- The ability to identify patterns in performance and translate those into practical action plans.
- Experience leading transformation, stabilising underperforming teams and embedding new ways of working.
- The ability to balance commercial delivery with people development and long-term capability building.
Closing Date 08 May 2026
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Your Purpose...
- To make exercise irresistible to your Club-V members
- To interact, entertain education and stimulate your Club-V members
- To maintain a safe, hygienic and clean environment
- To provide a happy and welcoming environment
- To create a nurturing environment for small toddlers and babies
Your Duties and Responsibilities...
- To correctly control and manage electronic access and exit of all Club-V members to the Club-V facility.
- To manage all access cards ensuring that they are valid and contain all relevant information.
- To effectively manage the 2 consecutive hour rule.
- To follow the monthly activity roster and theme correctly.
- To ensure that you plan your activities and execute these on an ongoing basis.
- To ensure that you are informed and that you adhere to all emergency procedures in a competent fashion.
- To ensure that you correctly meet all operational standards and requirements and that you understand all of these.
- To maintain control of the Club-V environment.
- To report any incidents immediately to your MOD and/or Club-V Co-ordinator.
- To correctly control stock within the Club-V facility including toys, arts & crafts, disposables/consumables, cleaning aids, movement equipment, games, puzzles, books etc. using the relevant checklists in the Mntwana Box.
Our Minimum Requirements...
We can’t live without…
- A Clear Criminal Check
- Up to date First Aid Training
- Up to date in-house Club-V Training
- Up to date Active Play Training
- Affinity for children
- Ability to entertain children
- Able to conduct physical games and activities with confidence
- Able to learn and implement new juniors programmes
We’d like you to have…
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
- Good listening skills
- Good communication skills
- Diplomacy
- Good time management skills
We’d love you to be…
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- Outgoing and confident
- Able to work under pressure
- Friendly
- Patient
Closing Date 08 May 2026
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Your Purpose...
- To inspire people to live active lives
- The role of the Fitness Instructor is to promote our world-class fitness products and to increase member retention through effective new member induction. This role will also be responsible to promote existing and new fitness initiatives as well as products and services to members.
Your Duties and Responsibilities...
- To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
- Building relationships with members to achieve member retention
- Conducting fitness initiatives to increase member retention
- Adhering to operational & administrative requirements
- Ensure the health and safety of members at all times
- Actively managing ongoing training and self-development to keep abreast of industry changes
- Actively assist and promote the ancillary products and services available to members
Our Minimum Requirements...
We can't live without...
- Matric qualification
- Industry recognized fitness qualification essential
- A minimum of 6 months experience within fitness
- First Aid qualification with AED certification
- Ability to work shifts which includes weekends and public holidays
- Experience in member service (customer service)
- Must be a people’s person and be able to assist and guide our members
We’d like you to have…
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
We'd love you to have...
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
Closing Date 08 May 2026
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Your Purpose....
- To evolve our purpose of inspiring people to live active lives by working towards creating a global Social Wellness Club.
- To enable exceptional member experiences within our clubs through the proactive maintenance of our facilities.
- As a member of the Maintenance team, you will be responsible for the preventative and reactive maintenance within your club.
Your Duties and Responsibilities...
Complete preventative maintenance activities on the following equipment (but not limited to):
- Out of Warranty Fitness Equipment
- Swimming Pool/Spa Systems
- Heating Ventilation Air Conditioning Systems (HVAC)
- Hot and Cold-Water Systems
- All building preventative maintenance tasks
- Sauna
- Steam Rooms
- Complete any re-active maintenance that is logged in the maintenance & Health and Safety Job book.
- Respond to all emergency repairs.
- Ensure the Maintenance Operator or Maintenance Technician (where applicable) onsite is continually upskilled to complete his/her responsibilities.
- Discuss all contractor requests if required with the Club General Manager and Regional Facility Manager before requesting a purchase order.
- Escalate any issues that can’t be resolved to the Club General Manager and Regional Facility Manager.
- Ensure the preventative maintenance within the clubs is completed in line with VASA policies & procedures.
- Fulfil duties which covers Health and Safety processes and checks required to maintain H&S compliance within the club.
- Communicate guidelines regarding the understanding of and adherence to the health & safety policy.
- Ensure that all documents regarding the health and safety policy are filed regularly and the cabinet and its contents are kept up to date.
- Communicate all operating standards to the relevant staff through their heads of departments and that they remain updated.
- Ensure that work standards, security and safety is monitored and improved in all areas of the facility.
- Conduct Health and Safety Audits as directed by the business.
- Ensuring all work carried out is done so in a safe manner, & in line with the VASA H&S policy.
- Manage all utility consumption within the club.
- Investigate and resolve high water and electricity consumption.
- Address all state of repair Brand Standards concerns in a timely manner
Assist the Club General Manager with managing the following budgets to ensure they are not exceeded.
- Maintenance Premises
- Maintenance Physical Plant
- Maintenance Pools
- Maintenance Water Hygiene
- Maintenance Grounds
- Maintenance Consumables
- Maintenance Health and Safety
- Society Expenses
- As your HOD role, assist the club teams as and where required, and facilitate a healthy team environment.
- Fulfil the duties of an HOD within club, which includes being an MOD within the club
- Seek collaboration opportunities with fellow technical skilled colleagues within the region
Our Minimum Requirements...
We can't live without...
- Matric (NSC) qualification
- Advanced relevant Technical qualification
- Passion for maintenance and brand standards within clubs
- A minimum of 2-3 years proven maintenance experience
- Hands on experience of plumbing, electrical, HVAC, plant equipment
- Understands the importance of H&S
- Proven Experience in working independently.
- Working with Microsoft office suites, e.g. emails, word and excel
- Have a good understanding of utilities consumption
- Proven experience in managing maintenance costs
- Proven people management skills
- Proven experience in managing Health and Safety checks and processes
We'd like you to have...
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
Knowledge of the following equipment in installation, maintenance and operation of:
- Chillers
- Evaporative and cooling towers
- Electronic controls
- General air-conditioning systems
- Building management systems
- General electrical (Medium voltage)
- Water treatment
- Hot water vessels
- Steam generators
- Saunas
- Pumps
- Valves
- Heat exchanges
- Sand filtration systems
- Plumbing
- Carpentry and Glazing
- Health and Safety knowledge
We'd love you to have...
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
- Exhibit strong verbal and written communication skills.
- Proven Interpersonal and management skills.
- Good financial/admin knowledge.
- Ability to plan effectively.
- Problem solving ability
- Multi-site experience
go to method of application »
Your Purpose...
- To make exercise irresistible
- To, on a monthly basis, deliver club sales results in line with, or exceeding, budget.
- To create and maintain high performing sales team, to achieve our customer acquisition and revenue growth targets. This means the role will be responsible for maximizing our sales team
- potential through, couching, and adjusting the sales plans as needed, to ensure the desired result is achieved.
Your Duties and Responsibilities...
- To achieve growth and consistently achieve on sales targets by successfully leading the sales team.
- Achieve sales objectives by making recommendations to sales plans and reviews, preparing, and completing action plans for the sales team, and coaching the team for successful delivery.
- Implementing customer-service standards; resolving queries; completing audits; identifying trends and implementing change, as needed.
- Maintain and develop a high-performance sales team with the focus on accomplishing sales objectives by leading, developing, couching, and mentoring; communication job expectations; planning, monitoring, and reviewing job contributions; developing and reviewing compensation actions; enforcing policies and procedures, etc.
- Performing administrative and all management functions in the line with daily, monthly, and quarterly deadlines.
- Performing manager on duty (MOD) duties (Fitness and Fitness Plus only, other club types as required)
- Selling memberships to achieve the set monthly budget and sales goals.
- Completing all administrative procedures as required by the company.
- Will need to proactively identify opportunities, and market Virgin Active memberships to the community surrounding the clubs and / or corporate organisations.
- Will be required to actively follow up on leads provided in club and surrounds Maintain the sprint backlogs with the Scrum teams.
- Monitoring deliverables and ensuring timely completion of projects.
Our Minimum Requirements...
We can't live without...
- Matric Certificate
- Relevant tertiary qualification advantageous
- At least 2 years’ experience within a sales management role, i.e., managing a sales team.
- At least 4 years’ previous experience within the sales environment (similar industry preferable)/ sales consultant role
- Must be able to show a proven, successful track record in a solution sale environment.
- Must be highly numerate, financially astute and be able to understand budgeting processes.
- Must have proven knowledge of Financial reports, e.g., P&L
- Excellent analytical and organizational skills
- Must know how to negotiate and close deals under pressure.
- Successfully completed Pro – active Sales Manager training (Internal Candidates)
We’d like you to have…
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
We’d love you to have…
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
Method of Application
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