Latest Jobs Vacancies at Guardrisk

Role Purpose    

• The Product Manager is responsible for the strategic development of health solutions and features of the low cost solutions to drive revenue, growth and profitability for the company. In doing so, s/he needs to consult and inform product design and execution to translate solutions into finished high-quality, commercialised solutions that provide the company with a competitive advantage. The Product Manager is also expected to ensure an effective rollout and utilisation of the solutions and then to predict and manage clinical and financial risks related to their product portfolio and identify procedures to mitigate or minimise their impact.

Requirements    

• Matric
• Bachelor’s degree in commerce, Business or Mathematical Sciences.
• Clinical Qualification (e.g BCur, BPharm or MBChB) would be advantageous.
• Minimum of 5 years of experience in a similar role.
• Minimum of 5 years of Managed Care experience is advantageous.
• Knowledge of medical scheme legislation.
• A proven track record of designing and implementing product solutions.
• Previous product management experience will be a distinct advantage.
• IT project management is advantageous.

Duties & Responsibilities    

• Lead multiple, complex product development projects, simultaneously, in support of the goals and objectives of the Solutions function.
• Responsible for working closely with peers cross-functionally and where applicable, the technology team to translate creative product design concepts into finished, scalable, high quality commercialised solutions that provide the company with an advantage in the marketplace relative to its competitors.
• Assess business and technical requirements from various entities and synthesise requirements into a consolidated implementation roadmap.
• Leverage broad knowledge and experience, principles, technologies, and product characteristics in providing guidance to technical teams.
• Closely monitor progress on projects including the development of prototypes and models, where appropriate. Based on the close monitoring, this role may negotiate modifications to original specifications or deadlines as technical challenges, failures or other project issues arise.
• Recommend new product development and enhancements.
• Evaluate the product requirements and design documents to determine how to best structure the product development process in each case. Identify the human, technical and other resources necessary to deliver the product project on time and within budget.
• Identify and resolves strategic issues that may impair the team's ability to meet strategic, financial, and technical goals.
• Assign projects or project elements to the team and clarifies the goals and objectives for the project and each of its stages.
• Build and maintain relationships with clients and stakeholders.
• Lead the development and product release process working closely with cross-functional teams.
• Provide counsel and mentorship to less experienced team members.
• Provide work direction and assignments to team members.
• Communicate product status and roadmap evolution to management.
• Capture and share best practice documents amongst the field and internal teams.
• Contribute to customer-facing publications such as whitepapers and presentations.
• Contribute to sustaining a competitive edge through external networking and representation on related forums.
• Define fair and innovative client service practices which build rewarding relationships and allows teams to provide exceptional client service.
• Engage with key internal and external stakeholders to identify changing client needs and make recommendations to align service offering with client needs.
• Be a member of and make positive contributions to internal teams and stakeholder groups by contributing to a positive work climate and culture that gives meaning to work, minimises work disruption and maximises employee productivity.
• Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
• Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members and encourage innovation, change agility and collaboration within the team.
• Analyse the profit margins of the respective solutions and define plans to influence maintaining appropriate margins.
• Minimise expenditure in alignment with tactical delivery plans and manage high risk and problematic financial issues in area of accountability.
• Implement and manage financial risk methodologies, techniques and systems and report on activities, including the implementation of risk management, governance and compliance policies in own practice area, to identify and manage governance and risk exposure liability.
• Investigate reported wilful acts of non-compliance to organisation policy and practice and report on findings and prevent illegal, unethical or improper conduct.

Competencies    

• Client commitment
• Drive for results
• Impact and influence
• Business acumen 
• Leads change and innovation

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Role Purpose    

• The Underwriter will be responsible for writing new business, providing renewal terms, technical and claims advice, and liaising with brokers within the agreed mandate limits as determined by the Product Manager / Underwriting Executive.

Requirements    

• Bachelor’s degree and/or equivalent NQF Level 7 qualification in commercial insurance
• FAIS compliant
• RE5 Short Term (Commercial and Personal Lines)
• At least 7 – 10 years’ experience in commercial underwriting
• At least 7 – 10 years’ experience leading a team of specialist underwriters and / or portfolio managers
• Technical knowledge on the underwriting of Non-Motor and Motor Commercial risks

Duties & Responsibilities    

• Review and update of Company Underwriting manual /guide
• Continuous development of a risk-commensurate rating guide
• Technical underwriting of new and renewal business on Commercial Risks
• Ensuring that risks are written within the company’s risk appetite and complies within the reinsurance/underwriting treaties and internal mandates
• Facultative placements
• Basic system operating knowledge essential
• Manage renewal process, (analysis of claims history, risk profile and renewal terms) and credit control
• Adequate underwriting action to correct underperforming clients such as increasing premiums, excess payments, deductibles and or terminate relationship
• Manage Risk Survey process (survey requests, analysis, requirements, and implementation
• Maintain an acceptable portfolio loss ratio
• Build & Maintain policy wordings and ensure that the product remains competitive with market offering and amended regularly in line with re-insurance treaty specifications
• Develop and maintain exemplary broker service relationships
• Provide input into building and designing various aspects of the products on a designated system
• Providing brokers with advice, oversee broker queries, complaints, and problems
• Conducting product training to brokers
• Do broker visits with a view on growing the Commercial Product footprint, including the overall footprint of the
• Adhere to all aspects set out as per Commercial Standard Operating Procedures
• Conduct technical underwriting audits
• Assist with Audit process on existing policies, new business and renewals within delegated authorities, binders
• Assist with Audit process as requested by Outsourced Authorized Auditors
• Assist with due diligence process on potential book take-overs
• Resolve escalated technical queries and referrals within prescribed SLA’s
• Assist underwriting team with referral risks/mentoring and product training
• Staff leadership, management within various divisions
• Conducting product training to brokers
• Maintain, monitor and continually improve service levels
• Build and maintain internal and external relationships with all key stakeholders
• Design & deliver product solutions to meet the client’s needs
• Refer problems to relevant department, where necessary
• Assist and with problems and/or complaints where necessary
• Feedback evolving client needs and industry trends to business
• Suggest new products and or product enhancements to address changing client needs
• Ensure competitive pricing structure while maintaining loss ratio’s
• Take adequate underwriting action to correct underperforming clients such as increasing premiums, excess payments, deductable and to terminate relationship
• To perform any other duties that may be assigned 

Competencies    

• Collaboration 
• Business acumen 
• Networking skills 
• Innovative 

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Role Purpose    

• To provide administrative support to the GGI UMA Binder and UMA Broker Binder and outsource team, ensuring ongoing assistance to align with GGI Scorecard, regulatory requirements, and service offered to our clients.

Requirements    

• Matric Certificate
• Tertiary education advantageous
• Proficiency in Microsoft Office – Excel, Word, PowerPoint, Teams
• At least 4 years’ experience in the short-term insurance industry
• General understanding of monthly results, bordereaux’s, loss ratios, regulatory requirements

Duties & Responsibilities    

• Assist with GGI Intermediary onboarding process
• Maintain and update online filing system with intermediary information (Mfiles and Neo platforms)
• Coordinate and schedule meetings and appointments, Complete minutes and notes for UMA and NMI meetings
• Facilitate communication and query escalation and resolution between various internal departments
• Assist with the maintenance of process and SOP documentation in the UMA and broker Binder and outsource departments
• Assist with Premium collection Framework in GGI
• Load and maintain Teams sites and folders for UMA’s, Broker binders, Outsource, Administrators and internal divisions
• Follow up or provide feedback with clients on outstanding items such as client review and issue-tracker items
• Follow up on outstanding bordereaux’s
• Maintain updates on legal and compliance (intermediaries, binders, addendums, float agreements)
• Market conduct feedback for POPIA, TCF, CBR, PPR, complaints registers
• Assist with travel requirements for the GGI team
• Assist with salvage capturing on the salvage provider systems for broker binders
• General assistance on internal projects as and when necessary (eg. Training, BI integration etc)

Competencies    

• People and relationship driven
• Ability to work collaboratively with cross-functional teams and build positive relationships with clients and colleagues
• Strong verbal language and written communication skills
• Excellent attention to detail and accuracy
• Ability to multi-task on various projects at the same time
• Strong customer service orientation