Latest Openings at MTN

Job Description

Mission/ Core purpose of the Job:

• Manage SME Branded Channel sales target, strategy, maintain relationships and grow account base delivering on set sales objectives, increase revenue and market share
• Deliver measurable financial results, through excellent customer service and relationships
• Form the link between the region, CBU Channel, customer and Internal people and processes

Responsibilities

• Key Tasks: Indicates those KPA’s that are essential to the position itself. These are normally specific to the incumbent, the job and the function. Excludes role and leadership / management.
• The provision of innovative solutions and service excellence to ensure effective SME products & services for the Channel in an ever changing Environment.
• Define and manage the implementation of the SME Branded retail framework.
• Ensure alignment of all activities and communication of the strategy, objectives and requirements of EBU and alignment to the overall strategy for Branded Retail Channel.
• Contribute towards long-term forecasts and predictions (2-3 years), analyzing trends and highlighting areas of the business that may be developed further
• Provide input into reviewing organisational activities that impact on SME Branded retail channel, assisting in recommending corrective actions if necessary.
• To understand, anticipate and capitalise on changes in customer & industry behaviour
• Drive relationships with Internal and external stakeholders, in order to deliver bottom line results
• To achieve measurable results through the leverage of Key Account Management, customer interaction and relationships, internal people and processes.
• Establish / grow value of SME Branded Retail Channel
• Provide input and direction to the development of sales and service targets within the SME Branded Channel
• Forecast acquisition and, reduce inactive base for the SME Branded Channel, and liaise with relevant areas to ensure strategic objectives are met
• Identify and maximise distribution footprint opportunities within the SME Branded Channel
• Carry out financial interpretation and performance assessments
• Improve customer service delivery
• Liaise with relevant areas of the business to ensure effective POS material management
• Identify, implement and give feedback on income generating opportunities, ensuring viable cost-benefit ratios.
• Track and optimise SME Branded Channel performance in terms of cost and revenue contribution, reporting on performance as appropriate.
• Provide accurate forecasting on all product and service requirements and liaise with relevant areas of the business to ensure timeous execution
• Provide accurate and valid communication on new products and services & any enhancements to internal and external stakeholders within allocated portfolio of accounts
• Liaise with various support areas to ensure delivery of SLA's.
• Build and maintain professional relationships with the Branded Channel stakeholders, suppliers and internal stakeholders
• Ensure that the SME Branded Channel conform to regulatory requirements, and escalate non conformance
• Collect correct and complete signature and ensure the correct filing of Agreements and appendages.
• Ensure compliance to commercial relationship obligations within SME Branded Channel, recommending and implementing corrective action.
• Manage and develop commercial relationships within SME Branded Channel.
• Provide input into innovative promotional planning within the SME Branded Channel and assist with achievement of targets.
• Drive implementation of promotional plans in line with Marketing and Sales plans, objectives and requirements, including marketing and store promotions, liaising with relevant areas of the business for successful implementation when needed.

Channel Management

• Develop and maintain a dynamic annual plan for the SME Branded Retail Channel.
• Ensure alignment to MTN CBU BRC and SME BRC Strategy
• Set and allocate agreed sales and service targets for the SME Branded Channel, identifying and reporting on possible problems and variances appropriately.
• Increase revenue through effective channel management and development, effective product mix and excellent customer service.
• Put effective methods and standards in place in order to provide a holistic SME Branded Channel management interface.
• Maintain an ongoing and thorough understanding of MTN Commercial Trading Terms & Agreement including Commission Annexure, and all amendments, as well as MTN standard operating procedures and ensure compliance in all aspects with the assigned national account portfolio.
• Increase brand presence continuously by growing MTN influence at store and customer.
• Collect and collate competitor information, generating information and provide feedback and recommendations to internal and external stakeholders
• Mediate resolution of escalated queries within the SME Branded Channel.
• Ensure constant update of knowledge and growth and development of staff.
• Identify training needs and liaise with Marketing and Training to ensure that internal and external sales teams are trained and skilled to engage with customers and utilise sales tools effectively.
• Attend regular handset manufacturer meetings and Branded Retail meetings
• Maintain self-development and knowledge in all required areas
• Demonstrate proficiency on all required systems and access of information pertaining to channel management

SME Branded Channel sustainability

• Identify the viability, sustainability and financial performance of the SME Branded channel and provide recommendations and put corrective action in place as appropriate.
• Assist SME Branded Channel with strategic and business planning to ensure SME viability and sustainability.
• Identify non-performance and non-achievement of target by using Key Account Plan and Business Plan as reference.
• Manage and optimise cost of sales for the SME Branded channel, ensuring compliance with budgets, re - forecasts and targets
• Develop and actively drive action plans in conjunction with the CBU Branded Channel to sustain or improve achievement of targets (actual vs. Target – gross and nett)
• Assist the SME Branded Channel with identifying and meeting training needs
• Compile reports on the SME Branded Channel performance as required
• Ensure SME Branded Channel base maintenance and growth

Cost Control

• Ensure expenditure is considered and drives effective return on investment remaining within budget parameters.
• Identify areas where budget is not spent effectively and seek ways to reduce and optimise expenditure where possible.
• Report on monthly expenditure and budget control

Reporting

• Prepare reports on key performance areas including insights and analysis as required regarding the SME Branded Channel
• Provide financial interpretation and performance assessment report on the SME Branded Channel
• Compile accurate recommendation and sustainability report of the SME Branded Channel
• Collate and prepare relevant revenue information and sales data as required.

Customer Satisfaction

• Ensure a proactive approach is adopted to prevent problems from arising in the future.
• Develop and maintain solid relationships with stakeholders, building relationships to ensure that all queries are responded to quickly and effectively.
• Educate stakeholders and internal customers on the role of retail channel and how they may contribute and add value.
• Ensure delivery on SME Branded Channel strategies
• Identify trends / patterns pertaining to customer & industry needs and filter this information through the correct channels.
• Initiate change to continually improve all aspects of service delivery and drive continuous improvement as an important element of service delivery.
• Manage, monitor and control customer-related system efficiencies, and the measurement thereof.
• Understand the SME Branded channel needs and develop and fine-tune systems accordingly, ensuring that effective PPP’s are in place and valid.
• Put contingency plans in place to prevent delivery and service delays and enhance the customer experience

Quality Management

• Ensure legislative compliance
• Work consistently according to standards of accuracy, deadlines and formats
• Review the PPP’s and submit proposals to amend as and when the business requires.

Supervisory / Leadership / Managerial Tasks: Refers to the responsibilities for directing, guiding, motivating and influencing others.

• Recruit, develop and retain people with outstanding skills, qualifications and potential
• Evaluate and assess people performance
• Train and develop staff to be able to use resources optimally and enhance performance
• Enforce a customer centric approach
• Build employee relations and collaborative teamwork
• Manage Employment Equity and diversity
• Coach and guide subordinates
• Actively manage non-performance of Senior Account Managers and Account Managers
• Build professionalism, loyalty and commitment to the organization
• Communicate actively and effectively resolving any potential conflicts that may arise
• Have the self insight and flexibility to adapt to different situations
• Manage boundaries that separate units in order to optimise workflow
• Live the MTN Brand – change and influence employees behaviour

Qualifications

Education:

• 3 year Degree / Diploma in Commerce (Marketing / Communication) or related

Experience:

• Minimum of 5 years’ experience in an area of specialisation; with experience in supervising/managing others
• Experience working in a medium to large organization
• Experience in working within FMCG environment

Training:

• Consistent training on an ongoing basis
• Product training
• Legislation and regulations
• Products and services
• GSM Technology
• Contract appreciation and business related courses
• Systems training
• Ongoing Business related training

Apply Before 09/20/2025

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Job Description

Mission / Core purpose of the Job

• To lead and manage the delivery of projects, optimization and support of voice services across the MTN network ensuring operational excellence, service reliability and continuous innovation in alignment with customer needs and business objectives.

Responsibilities

Context (Global influences, environmental / industry demands, organisational mission etc.)

• All operator testing aspects of the current GSM telecom technologies as used in the current MTN network architecture, this includes future technological advances in the mobile arena as well the convergence of technologies in the data, internet, e-commerce, voice arena, VOIP, self-provisioning, IP etc.
• Liaise with Mobile operators around the globe.
• High Tech, flexibility, knowledge sharing.
• Pressure to increase agility and reduce operational cost
• Business demand for 24x7x365 availability
• Commitment to MTN values.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Operational Management

• Service Delivery: Ensure continuous availability/retainability and performance of Core Voice services (e.g. VoLTE, CS Voice, VoIP Interconnect, VAS, SMS etc.).
• Incident & Problem Management: Lead resolution of high-impact incidents, root cause analysis, and implementation of preventative measures.
• Process Optimization: Improve operational workflows, reduce downtime, and enhance customer experience.
• SLAs & KPIs Monitoring: Monitor and ensure adherence to SLAs and internal KPIs (e.g. Call Setup Success rate, dropped call rate, Answer Seizure Ratio, Attach Success rate etc.).

Technical Oversight

• Network Architecture & Design: Provide input into voice network design, expansions, and upgrades (e.g., IMS, MSS, UDM, Signalling Core elements).
• Change Management: Approve and oversee changes in the voice core network, ensuring minimal disruption.
• Vendor & Technology Evaluation: Guide selection and evaluation of technologies, equipment, and vendors.
• Security & Compliance: Ensure voice platforms comply with regulatory and security standards (e.g., lawful interception, fraud prevention, Access control etc).

Strategic Collaboration

• Cross-functional Engagement: Collaborate with planning, IT, product, and customer service teams for integrated solutions.
• Roadmap Alignment: Align voice core evolution with the company’s digital and transformation strategy (e.g., transition to 5G, virtualization).
• Innovation & Future Readiness: Champion adoption of NFV, cloud-native solutions, and AI-driven operations in voice networks.
• Customer-Centric Initiatives: Contribute to enterprise and wholesale voice offerings and optimizations.

Leadership & HR Management

• Team Development: Build, mentor, and retain high-performing teams of engineers and technical specialists.
• Performance Management: Conduct evaluations, set goals, and ensure ongoing technical and professional growth.
• Workforce Planning: Forecast resource needs, plan shifts/rotations, and ensure adequate coverage for 24/7 operations.
• Culture & Engagement: Foster a culture of accountability, innovation, and continuous improvement.

Budget & Resource Control

• OPEX Management: Develop and manage budgets for voice core operations.
• Cost Optimization: Drive efficiency by rationalizing infrastructure, optimizing license usage, and managing vendor contracts.
• Project Financial Oversight: Track expenditure, ROI, and resource allocation for voice core projects.
• Asset Management: Oversee inventory, lifecycle management, and asset audits for voice network components.

Qualifications

Job Requirements (Education, Experience and Competencies)

Education:

• Minimum of 3-year degree/diploma in Engineering
• Fluent in English

Experience:

• Minimum of 3 years’ experience in a technical Management role within a Telco environment
• Technical operations experience to supplement Management experience would be an advantage

Required Skills:

• Report Writing
• Excel/Power Point/Word/Power Bi

Competencies:

Head - Big Picture Focus

• Analytical Thinker - Manages the alignment and execution of tactical activities
• Problem Solver - Assists in solving business challenges but looks to others for advice and guidance
• Operational Value Creator - Executes on innovative commercial practices and identifies areas for continuous improvement

Heart – Emotionally Intelligent

• Culture and Change Champion - Role model’s ethical practices by living the MTN values and vital behaviours for others to follow
• Supportive People Manager – Is self-aware and supports team capability development through opportunity creation for realising potential
• Relationship Manager - Builds relationships with customers and internal teams to uphold the MTN brand

Hands – Results Focused

• Results Achiever - Drives team objectives and contributes to sustainability of results
• Operationally Astute - Clarifies priorities, plans, organizes and co-ordinates the work of others

Other:

• Tools: Cell phone (data and GPRS), Laptop, data card, data SIM
• May be required to work extended hours
• Needs to be able to work in a high-pressure environment and must be delivery focused

Authorities

• Operational Authority
• Approve changes in switch configurations.
• Initiate troubleshooting procedures for network outages.
• Manage technical issues to vendor support teams.

Financial Authority

• Approve expenditures within a specified budget.
• Recommend budget allocations for equipment or upgrades.

Human Resource Authority

• Approve shift schedules or leave requests for team members.
• Conduct performance evaluations or recommend training needs.

Technical Authority

• Manage validation of network designs or configurations before deployment.
• Approve acceptance testing of Ericsson or other vendor equipment.

Administrative Authority

• Represent the department in internal or external meetings.
• Enforce departmental policies and compliance procedures.

Collaboration (Formal and Informal Relationships)

Responsibility towards:

• Key customers: All functions within the Network Operations, IT division and shared technical support areas within the business
• Key suppliers: MTN Vendors

Apply Before 09/23/2025

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Job Description

Mission/ Core purpose of the Job:

• To develop, implement and monitor the modeling framework for the consumer division in MTN SA, ensuring product feasibility and profitability, aligned with the customer centric model. The incumbent is responsible to ensure that new and current product pricing structure translates into revenue growth and market penetration.
• To define and drive the development and execution of the modelling strategy, maximizing MTN SA’s growth, profitability and market share, and in alignment with objectives of MTN SA, enhance overall business strategy and related best practices.

Responsibilities

Context:

• Highly dynamic and fluctuating telecommunications industry
• Positioning of MTN as leading telecommunications player in the market
• Within the dynamic legal, regulatory and commercial environment of South Africa
• Highly competitive market with new and established competitors
• Fast moving industry
• Ongoing technology advancements
• Changes in customer behaviour
• Dynamic business environment
• Well established MTN Brand Key Performance Areas:
• Key Performance Areas:
•  
• Task Complexity:
• Operational Planning
• Reporting Analysis
• Provide analytical and statistical data and reports in support of forecasting, planning and budgeting, controlling, reporting and modelling of commission plans Consumer
• Perform ad hoc analysis.
• Partner with Finance in the compilation of sales force performance metrics.

Assess effectiveness of sales compensation plan incentives by analyzing plan results, such as earnings vs. target plans, quota attainment distribution, pay to performance relationships, etc.

• Perform other ad hoc analysis and projects as needed.
• Assisting with the output schedules of the Quarterly re-forecast process
• Assist in writing and distributing quarterly incentive programs
• Model compensation incentives and earnings scenarios for the Consumer Channel Model based on strategic business objectives and the financial forecast.
• Robust analytic drill-through: Explore the trends, correlations, and root causes behind performance with predefined and ad hoc query and reporting against data aggregated from multiple sources.
• Compile and submit all relevant commission schedules for sign off to relevant managers and submit to Finance for processing
• Manage the delivery of Post Implementation Reviews against business cases launched within 1 – 6 months of launch.
• Drive relationships with Internal and external stakeholders
• Prepare all business case presenations which will be presented in Strategic Governance forums for approval.
• Co-ordinate the value chain inputs into the modelling process as well as ensure smooth handover of outputs from the modelling process.
• Business, accounting and impact analysis of customer integration work streams – understanding current processes and target models.
• Drive best practice, continuous improvement and innovation at process and procedure level and ensure innovation to improve best practice
• Identify and explore innovative ways to report on the Channel performance and marketing mix
• Provide the required support in Accelerate initiatives, measurement and tracking.
• Be aware of and report any systems limitations or weaknesses that could lead to fraud or theft, and escalate same

Pricing Implementation

• Work with internal stakeholders and the broader Business Support team namely Product & Innovation, Network Group, IS, Sales Teams,Regulatory as well as Consumer teams and Finance in the development and execution of product and pricing
• Implement the strategy for all business cases in the organisation to ensure alignment with MTN’s Business Plan and strategy
• Support pricing projects as required for commercial modelling and commission modelling purposes
• Communicate regularly and coordinate pricing initiatives, assumptions and input with Consumer Segment, Product, Finance & Regional Marketing
• Consider the impact of solutions on other areas of the business, as well as the interdependency of units
• Support the pricing framework and methodology in the organisation
• Align with all tools and models to assess MTN SA’s key value drivers and provide ad hoc analytical support to assess key strategic decisions’ economic and commercial impact (e.g., major investments, disruptive products or pricing plans)
• Support Pricing teams in conducting research around product and business solution pricing
• Ensure integration and consistency of product pricing across the various units within MTN SA to ensure cross-functional alignment.
• Act as an organisational Pricing Business Analyst and deal with queries and provide advice around pricing and commission
• Manage pricing and commission requests as required
• Input into quantification of new revenue streams and ensure that they are value creative to the organization
• Consider the impact of solutions on other areas of the business, as well as the interdependency of units
• Provide the required input into the lodgement process to ICASA

Analytics, Reporting and Business Implementation

• Consider impacts to Price Plan profitability analytics, and financial impact of proposed changes, .
• Pricing/Revenue Reporting for respective Pricing portfolio . Monthly rate and traffic analyses, Device margins and profitability, etc
• Analyse and advise on insights from market trends to align recommended pricing strategies
• Research and stay updated with pricing trends in the industry
• Consider local conditions, as well as competitor activity
• Constantly monitor and evaluate competitor activity and influence on product pricing, gaining an understanding of their pricing strategy and input into contingency plans
• Identify ways to research and assess competitive landscape in consumer markets to be considered in creation of product and solution portfolio
• Support Pricing and Product assumptions where necessary, with input to quarterly Revenue Forecasting and annual Budgeting process for Pricing portfolio.

Channel Development Analysis

• Provide input into a feasibility commission model and assist in the development of the model for staff
• Provide input into Operational Planning by channel managers
• Liaise with the internal customer to understand business needs
• Gather operational / financial assumptions from the functions and macroeconomic assumptions from Financial Planning or other relevant areas of the business area
• Understand rationale behind operational/ business / financial assumptions and provide input/ challenge when required
• Ensure that there is agreement on the main modelling / scenario / business factors with relevant authorities
• Raise issues of risks to the business if required with the relevant parties
• Keep updated in terms of financial modelling trends and proactively recommend new tools/ frameworks
• Use the approved methodologies of MTN for financial modelling.
• Generate different options for the known financial modelling situation/ problem, evaluate possible methods to conduct modelling exercise, and select the most appropriate solution
• Create sustainable financial model templates where necessary to avoid duplication and replication of similar models
• Support identification of main key economic value drivers to assess/ forecast in the modelling
• Collate all required data to develop financial model
• Develop financial models
• Properly store all financial models and assumptions
• Update all financial models when required
• Consistently apply business rules in modelling realized
• Analyse financial model end result
• Realize valuable analysis to extract main conclusions from modelling outcomes and to better support business decision
• Realize sensibility analysis, highlighting risks and opportunities
• Report and prepare business cases documentation and prepare formal presentations on the results of the models
• Present results to customers if required

Customer Satisfaction

• Ensure service delivery in line with needs of the business
• Understand customer needs and develop and fine-tune systems accordingly
• Put contingency plans in place to prevent delays and enhance the customer experience
• Identify trends and patterns pertaining to customer requests and ensure continuous improvement as an important element of service delivery

Project Management

• Develop and drive the execution of agreed projects
• Drive the implementation, tracking, monitoring and compliance of Projects
• Contract management in line with Procurement Policies
• Co-ordinate project reporting
• Ensure effective implementation of the integrated project management model
• Risk management

Business Analysis

• Perform Business Analysis MTN SA Business Analysis in line with the methodology and guidelines
• Identify ways to fine tune policies, processes and systems in line with changing work practices
• Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems
• Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness
• Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance
• Ensure that benchmarking is conducted with other companies and organizations within and outside the industry.
• Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity
• Identify and implement innovative ways to use minimum resources to achieve maximum outputs

Supervisory / Leadership / Managerial Complexity:

• Deploy and redeploy resources to get the work done
• Build and enforce a customer centric approach
• Encourage and support collaborative teamwork
• Build professionalism, loyalty and commitment to the organization
• Communicate actively and effectively resolving any potential conflicts that may arise
• Have the self insight and flexibility to adapt to different situations
• Manage boundaries that separate units in order to optimise workflow
• Living the MTN Brand – changing and influence employees behaviour

Role Complexity:

• Ongoing interface with all departments in the organisation to promote the goals of Marketing Support.

Lateral Dimensions:

• Creativities (improvement/innovation inherent)
• Apply market research in an optimal way to add as much value as possible to other areas of the business
• Proactive research and speedy communication of results and recommendations to the relevant areas to build a competitive advantage
• Recommend innovative solutions to enhance MTN performance
• Deploying and redeploying resources in the most effective way
• Make continuous improvements at system, process and procedure level
• Explore innovative ways to manage and build the MTN Brand through pricing structures
• Negotiation of best deals with vendors and service providers
• Establish sound relationships with all other business areas
• Identify innovative ways to use minimum resources to achieve maximum outputs
• Identify and exploit new opportunities to grow the business further
• Encourage continuous improvement
• Proactively seek information on business issues, particularly outside the Marketing Support unit which may impact on the unit
• Implement cost-saving activities

Vulnerabilities (control span)

• Limited resources
• Evolution of technology
• Fluctuations in the market
• Competitive activity
• Reliance on the stability and availability of systems
• Ineffective support from key stakeholders
• Customer dissatisfaction
• Non-achievement of turnaround times
• Inappropriate processes resulting in delayed service to client

Responsibility towards:

• Direct reports: Managerial responsibility to the Commercial Modelling Analyst/s
• Matrix reports: None
• Key customers: Business Segment Management Team, Products and Services, Network Group, Sales Team, Regional Marketing, CLM
• Key suppliers: Finance, Service Providers, Competitive Intelligence, Marketing Support Team, Relations, etc.

Discretionary Space: Independent thought and Judgment:

• Can set objectives for the unit
• Dissemination of information
• Implementation of Product pricing and projects
• Vendor and Service Provider Management
• Budget compliance
• Resource allocation
• System, process and procedure fine-tuning and development to achieve business objectives

Authorities:

• As per delegation of authority

Qualifications

Minimum Requirements:

Education:

• CIMA qualied/ CA(SA) and/or B Com (Accounting, Financial Management) or relevant post-graduate qualification in a financial environment
• Honours/Professional qualifications
• Minimum of 4 year tertiary qualificationMasters advantageous
• Fluent in English
• Work Experience:Min 5 years of relevant work experience in a global / multinational business environment (understanding of emerging and mature markets advantageous)
• Manager experience, with at least 5 years in relevant sector/industryExperience in leading change / transformation (marketing) at an operational level advantageous
• Experience in continuous improvement through the implementation of best practices
• Worked across diverse cultures and geographies advantageous
• Training:Industry and company required trainingAny other specifications:
• Attitude of Innovation, inventiveness & thought leadership MS Office (Word, Excel, and Outlook)
• Understanding of marketing processes in telecom industry
• Worked across diverse cultures and geographies
• Understanding of waterfall and agile product development methodology as an advantage

Global Experience Standards (5)

• Minimum of 5 years’ experience in area of specialisation; with experience in supervising/managing others
• Experience working in a medium to large organization

Training:

• Products and Services and Solutions
• Systems training
• Computer software training
• Project management
• Communication and Negotiation skills
• Assertiveness
• Finance

Competencies

Head - Big Picture Focus (20)

• Conceptual Thinker - Executes tactical plans to achieve strategic requirements
• Problem Solver - Has the mental agility to identify and solve relevant business challenges
• Improvement Driver - Executes and identifies opportunities for commercial innovation and continuous improvement

Heart – Emotionally Intelligent (30)

• Culture and Change Champion - Role models ethical practices by living the MTN values and vital behaviours for others to follow
• Supportive People Manager - Is self-aware and supports team capability development through opportunity creation for realising potential
• Relationship Manager - Builds professional networks across teams through collaboration and co-operation

Hands – Results Focused (40)

• Results Achiever - Produces sustainable business results through ethical practices
• Operationally Astute - Sets priorities, plans, organizes and co-ordinates the work of others

General working conditions (e.g. shift work, drivers license, specific tools, special clothing, environmental requirements, etc.)

• Flexible working hours
• Constant pressure to meet extremely tight deadlines
• Working in a busy, open plan environment

KPA Quality Standards

• Delivery of competitive wholesale pricing models
• Quality of pricing market research intelligence
• Timely and accurate reporting
• Objectives met for the unit
• Dissemination of accurate and high integrity pricing information
• Effective implementation of project plans

Apply Before 09/23/2025

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Job Description

• The Business Analyst's mission is to serve as the critical bridge between business needs and technical delivery, ensuring that projects deliver real value by translating stakeholder objectives into clear, actionable requirements.
• In this role, the BA partners closely with cross-functional teams, facilitating ideation through design thinking, decomposing high-level objectives into user stories, and validating solutions against agreed success factors.
• By maintaining rigorous requirements governance and leveraging AI-powered tools to enhance productivity, the BA ensures that each initiative is aligned with strategic goals, delivered on time, and measured against meaningful KPIs.

Key Mission Elements:

• Elicit, clarify and document business requirements, user stories, and acceptance criteria.
• Partner with stakeholders and technical teams to drive end-to-end solution delivery.
• Define project success factors and metrics to track achievement of business objectives.
• Lead design thinking workshops to foster innovative, fit-for-purpose solutions.
• Validate and manage requirements throughout the delivery lifecycle, including UAT facilitation.

Responsibilities

Requirements Management Performance Areas:

• Elicit, analyse and document stakeholder and business requirements (epics, features, user stories)
• Define the problem statement, opportunity or constraint. Conduct pre-session research to understand the motivating factors, business objectives and desired future state.
• Facilitate design-thinking workshops to ideate and prototype solution designs
• Decompose epics into prioritised, well-formed user stories with clear acceptance criteria Mission/ Core purpose of the Job 1. Mission/ Core purpose of the Job The Business Analyst's mission is to serve as the critical bridge between business needs and technical delivery, ensuring that projects deliver real value by translating stakeholder objectives into clear, actionable requirements. In this role, the BA partners closely with cross-functional teams, facilitating ideation through design thinking, decomposing high-level objectives into user stories, and validating solutions against agreed success factors. By maintaining rigorous requirements governance and leveraging AI-powered tools to enhance productivity, the BA ensures that each initiative is aligned with strategic goals, delivered on time, and measured against meaningful KPIs. Key Mission Elements:
• Elicit, clarify and document business requirements, user stories, and acceptance criteria.
• Partner with stakeholders and technical teams to drive end-to-end solution delivery.
• Define project success factors and metrics to track achievement of business objectives.
• Lead design thinking workshops to foster innovative, fit-for-purpose solutions.
• Validate and manage requirements throughout the delivery lifecycle, including UAT facilitation.

Sensitivity: Public MTNSA EPMO 3

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

• Collaborate on functional specifications, context diagrams, “As-Is”/“To-Be” process maps and system designs
• Conduct Risk Analysis in understanding the risks associated with achieving the future state and mitigation strategies. Unpack project scope and define boundaries
• Manage requirements changes: impact assessments, governance, and sign-off
• Perform analysis across Process, Organisation, People, Information, and Technology dimensions
• Define benefits-tracking requirements to monitor value delivery on initiatives
• Enforce business analysis standards and documentation best practices
• Ensure compliance with SAFe Agile methodology and EPMO governance frameworks
• Leverage AI-powered tools (e.g., MS Copilot) to accelerate analysis and documentation

Key Outputs:

• Approved BA artefacts and a prioritised backlog of user stories
• Workshop artifacts (journey maps, prototypes, decision logs)
• Change-request log with impact assessments and formal approvals
• Report on a weekly basis to management and cross-functional teams relating to progress made within business analysis activities

Testing & Quality Assurance Performance Areas:

• Author UAT test cases and facilitate UAT sessions
• Track defects, verify fixes against requirements, and report severity to stakeholders

Key Outputs:

• UAT test plan, test scripts, and sign-off sheets
• Defect log with severity ratings and resolution status
• Process Mapping & Improvement Performance Areas:
• Map and analyse business processes (“As-Is” and “To-Be”), with defined business rules.
• Identify improvement and automation opportunities, and recommend optimisations

Key Outputs:

• “As-Is” and “To-Be” process maps

Qualifications

Education:

• 3 year diploma or degree
• Diploma in Business Analysis
• Relevant Agile qualification is required (SAFe, or scrum, Kanban agile foundation course)
• Certification in Design Thinking Frameworks is preferred
• Facilitation certification is essential

Experience:

• Minimum 5 years of proven experience in requirements elicitation, gathering, documentation, and management. This experience should include analyzing business needs and providing solutions. Familiarity with an agile environment is essential.
• Proven experience in facilitating white-boarding sessions with cross-functional teams and working on large-scale technology projects
• At least 2 years’ experience of conducting design thinking workshops and working in an Agile environment
• Experience in Modelling techniques and methods is required
• Working experience of design thinking requirements definition is essential
• At least 2 years’ experience working in an Agile environment is essential
• Telecommunications industry experience beneficial

Apply Before 09/19/2025

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Mission: 

• Manager Finance Business Partner Messaging & VAS will play an integral role within Bayobab  Finance team supporting mobility business team in Bayobab and across Opcos. This role will be eyes and ears of the Management on all financial matters related to Mobility SMS and VAS services and work closely with Bayobab FinOps to provide necessary support to the business.  
• This is a multifaceted role where it requires greater attention to details, strong financial analytical and presentation skills, financial risk management, Oracle reporting, strong business acumen, control governance together with experience in overall Finance operations to review and setup finance policies and procedures as per the industry best practice. 

Key Performance Areas:

Manager Finance Business Partner Messaging & VAS will be responsible to achieve the following objectives:

• End-2-End SMS and VAS account & relationship management with MTN Opcos, carrier partners, Bayobab commercial & Bayobab FinOps teams
• Liaise with Bayobab FinOps team on various Finance Operation related issues flagged by business / business partners and provide support where required 
• Interact with the Opco CFO’s and finance teams on various business finance related matters 
• Reviewing the financial clauses on all SMS and VAS Agreements with new SMS and VAS partners and assist in decision-making on whether to proceed with partnerships
• Review A2P/P2P/P2A & VAS prices and provide feedback for the PriceCom approval
• Review various business models proposed by business for new product launches, new partner engagements, business process change impacts etc. 
• Build budget and forecast with close coordination with Mobility team and Opco team  
• Provide SMS/VAS related financial information to business and Bayobab Finance Management at regular time period and any ad-hoc information to aid decision making
• Reviewing of business cases to launch new products and business models 
• Manage the monthly performance of actual revenue, profit/loss achieved against the approved monthly budgets and build an in depth understanding about business dynamics
• Support SM FP&A and Business Partner with quarterly reporting, Forecasting and business planning
• Provide robust financial analysis based on information extracted from Billing platform, Oracle Fusion to Bayobab Management team 
• Support Bayobab FinOps team where required with dispute resolution between Bayobab OPCOs and 3rd party Interconnect partners 
• Assist with ad hoc analysis, reports, information requested by Business, Audit, Tax etc.
• Continue to monitor Opco upsides against budget and build share with Bayobab Management
• Support various project implementation where required
• Explore and initiate various automation of regular reports prepared manually 
• Support process Improvement initiatives such as automation, standardization, documentation etc
• Attend various business review meetings and events where required  
• Monitor financial KPIs related to Interconnect business and provide feedback to senior management.

 Job Requirements:

Education:

• 4-year degree in Accounting/Finance/Economics 
• CA/ CPA/ ACCA or any other professional qualification (fully qualified)

Experience:

• 5+ years in relevant experience in relevant areas of the business 
• Hyperion reporting, FCCS and analysis experience is a must.
• Stakeholder management
• Strong business acumen and familiar with Billing systems 

Competencies:

• Critical Finance thinking
• Strategic thinker 
• Business / Finance acumen with commercial mindset
• Accounting standards, policies and procedures
• Demonstrated exceptional analytical, quantitative and financial modelling skills
• Global mindset, ideally with broad geographical and industry experience that brings cross cultural understanding and the ability to work across cultures
• Genuine interest and shows initiative in own professional development i.e. keeping up with best practices, digitalization 
• Exceptional presentation skills including Executive level presentations
• Strong decision maker
• Advanced Excel skills 
• Ability to work multiple priorities in parallel
• Ability to develop relationships and influence 
• People management
• Organizational Agility 
• Dealing with ambiguity and complexity

Apply Before 09/19/2025