Manager - Retail.Enterprise Business Unit at MTN

Job Description

Mission/ Core purpose of the Job:

• Manage SME Branded Channel sales target, strategy, maintain relationships and grow account base delivering on set sales objectives, increase revenue and market share
• Deliver measurable financial results, through excellent customer service and relationships
• Form the link between the region, CBU Channel, customer and Internal people and processes

Responsibilities

• Key Tasks: Indicates those KPA’s that are essential to the position itself. These are normally specific to the incumbent, the job and the function. Excludes role and leadership / management.
• The provision of innovative solutions and service excellence to ensure effective SME products & services for the Channel in an ever changing Environment.
• Define and manage the implementation of the SME Branded retail framework.
• Ensure alignment of all activities and communication of the strategy, objectives and requirements of EBU and alignment to the overall strategy for Branded Retail Channel.
• Contribute towards long-term forecasts and predictions (2-3 years), analyzing trends and highlighting areas of the business that may be developed further
• Provide input into reviewing organisational activities that impact on SME Branded retail channel, assisting in recommending corrective actions if necessary.
• To understand, anticipate and capitalise on changes in customer & industry behaviour
• Drive relationships with Internal and external stakeholders, in order to deliver bottom line results
• To achieve measurable results through the leverage of Key Account Management, customer interaction and relationships, internal people and processes.
• Establish / grow value of SME Branded Retail Channel
• Provide input and direction to the development of sales and service targets within the SME Branded Channel
• Forecast acquisition and, reduce inactive base for the SME Branded Channel, and liaise with relevant areas to ensure strategic objectives are met
• Identify and maximise distribution footprint opportunities within the SME Branded Channel
• Carry out financial interpretation and performance assessments
• Improve customer service delivery
• Liaise with relevant areas of the business to ensure effective POS material management
• Identify, implement and give feedback on income generating opportunities, ensuring viable cost-benefit ratios.
• Track and optimise SME Branded Channel performance in terms of cost and revenue contribution, reporting on performance as appropriate.
• Provide accurate forecasting on all product and service requirements and liaise with relevant areas of the business to ensure timeous execution
• Provide accurate and valid communication on new products and services & any enhancements to internal and external stakeholders within allocated portfolio of accounts
• Liaise with various support areas to ensure delivery of SLA's.
• Build and maintain professional relationships with the Branded Channel stakeholders, suppliers and internal stakeholders
• Ensure that the SME Branded Channel conform to regulatory requirements, and escalate non conformance
• Collect correct and complete signature and ensure the correct filing of Agreements and appendages.
• Ensure compliance to commercial relationship obligations within SME Branded Channel, recommending and implementing corrective action.
• Manage and develop commercial relationships within SME Branded Channel.
• Provide input into innovative promotional planning within the SME Branded Channel and assist with achievement of targets.
• Drive implementation of promotional plans in line with Marketing and Sales plans, objectives and requirements, including marketing and store promotions, liaising with relevant areas of the business for successful implementation when needed.

Channel Management

• Develop and maintain a dynamic annual plan for the SME Branded Retail Channel.
• Ensure alignment to MTN CBU BRC and SME BRC Strategy
• Set and allocate agreed sales and service targets for the SME Branded Channel, identifying and reporting on possible problems and variances appropriately.
• Increase revenue through effective channel management and development, effective product mix and excellent customer service.
• Put effective methods and standards in place in order to provide a holistic SME Branded Channel management interface.
• Maintain an ongoing and thorough understanding of MTN Commercial Trading Terms & Agreement including Commission Annexure, and all amendments, as well as MTN standard operating procedures and ensure compliance in all aspects with the assigned national account portfolio.
• Increase brand presence continuously by growing MTN influence at store and customer.
• Collect and collate competitor information, generating information and provide feedback and recommendations to internal and external stakeholders
• Mediate resolution of escalated queries within the SME Branded Channel.
• Ensure constant update of knowledge and growth and development of staff.
• Identify training needs and liaise with Marketing and Training to ensure that internal and external sales teams are trained and skilled to engage with customers and utilise sales tools effectively.
• Attend regular handset manufacturer meetings and Branded Retail meetings
• Maintain self-development and knowledge in all required areas
• Demonstrate proficiency on all required systems and access of information pertaining to channel management

SME Branded Channel sustainability

• Identify the viability, sustainability and financial performance of the SME Branded channel and provide recommendations and put corrective action in place as appropriate.
• Assist SME Branded Channel with strategic and business planning to ensure SME viability and sustainability.
• Identify non-performance and non-achievement of target by using Key Account Plan and Business Plan as reference.
• Manage and optimise cost of sales for the SME Branded channel, ensuring compliance with budgets, re - forecasts and targets
• Develop and actively drive action plans in conjunction with the CBU Branded Channel to sustain or improve achievement of targets (actual vs. Target – gross and nett)
• Assist the SME Branded Channel with identifying and meeting training needs
• Compile reports on the SME Branded Channel performance as required
• Ensure SME Branded Channel base maintenance and growth

Cost Control

• Ensure expenditure is considered and drives effective return on investment remaining within budget parameters.
• Identify areas where budget is not spent effectively and seek ways to reduce and optimise expenditure where possible.
• Report on monthly expenditure and budget control

Reporting

• Prepare reports on key performance areas including insights and analysis as required regarding the SME Branded Channel
• Provide financial interpretation and performance assessment report on the SME Branded Channel
• Compile accurate recommendation and sustainability report of the SME Branded Channel
• Collate and prepare relevant revenue information and sales data as required.

Customer Satisfaction

• Ensure a proactive approach is adopted to prevent problems from arising in the future.
• Develop and maintain solid relationships with stakeholders, building relationships to ensure that all queries are responded to quickly and effectively.
• Educate stakeholders and internal customers on the role of retail channel and how they may contribute and add value.
• Ensure delivery on SME Branded Channel strategies
• Identify trends / patterns pertaining to customer & industry needs and filter this information through the correct channels.
• Initiate change to continually improve all aspects of service delivery and drive continuous improvement as an important element of service delivery.
• Manage, monitor and control customer-related system efficiencies, and the measurement thereof.
• Understand the SME Branded channel needs and develop and fine-tune systems accordingly, ensuring that effective PPP’s are in place and valid.
• Put contingency plans in place to prevent delivery and service delays and enhance the customer experience

Quality Management

• Ensure legislative compliance
• Work consistently according to standards of accuracy, deadlines and formats
• Review the PPP’s and submit proposals to amend as and when the business requires.

Supervisory / Leadership / Managerial Tasks: Refers to the responsibilities for directing, guiding, motivating and influencing others.

• Recruit, develop and retain people with outstanding skills, qualifications and potential
• Evaluate and assess people performance
• Train and develop staff to be able to use resources optimally and enhance performance
• Enforce a customer centric approach
• Build employee relations and collaborative teamwork
• Manage Employment Equity and diversity
• Coach and guide subordinates
• Actively manage non-performance of Senior Account Managers and Account Managers
• Build professionalism, loyalty and commitment to the organization
• Communicate actively and effectively resolving any potential conflicts that may arise
• Have the self insight and flexibility to adapt to different situations
• Manage boundaries that separate units in order to optimise workflow
• Live the MTN Brand – change and influence employees behaviour

Qualifications

Education:

• 3 year Degree / Diploma in Commerce (Marketing / Communication) or related

Experience:

• Minimum of 5 years’ experience in an area of specialisation; with experience in supervising/managing others
• Experience working in a medium to large organization
• Experience in working within FMCG environment

Training:

• Consistent training on an ongoing basis
• Product training
• Legislation and regulations
• Products and services
• GSM Technology
• Contract appreciation and business related courses
• Systems training
• Ongoing Business related training

Apply Before 09/20/2025