Vacancies at Sun International

Job Description

• The Financial Operations Manager is responsible for the effective day-to-day management of the Business Unit’s financial performance, governance, controls and finance operations. Working closely with the Finance Shared Services Centre, Central Office and Business Unit leadership, the role drives financial discipline, accurate reporting, budgeting and forecasting while identifying opportunities to improve profitability and operational performance.
• The role also leads the Business Unit finance team, strengthens financial controls and compliance, manages financial risk, and provides commercially focused insights and recommendations to support effective business decision-making.

Core behavioural & Technical / proficiency competencies

Behavioural:

• Continuous Improvement
• Integrity
• Teamwork
• Collaboration
• Transparency
• Adaptability
• Problem-Solving
• Customer Centricity
• Lifelong Learning
• Respect for Diversity

Technical:

• Financial Planning & Analysis
• Financial Operations Management
• Budgeting & Forecasting
• Financial Reporting & Management Accounts
• Financial Governance & Controls
• IFRS & Statutory Compliance
• Tax & Legislative Requirements
• Risk Management & Internal Controls
• Financial & Business Acumen
• EBITDA & Profitability Management
• Variance & Trend Analysis
• CAPEX Management
• Audit Coordination
• Accounting Systems
• Shared Services Management
• Procurement & Stock Control
• Financial Performance Reporting
• Stakeholder Relationship Management
• People Leadership & Performance Management
• MS Office
• IFS Finance – advantageous

Job Requirements

Requirements

Qualifications

• B.Com Honours (CTA) with Articles or equivalent [Required]
• Registration as a Chartered Accountant (CA) is advantageous. Financial Operations Manager

Experience

• Minimum 5 years’ experience in a general financial management environment
• Experience managing financial operations, budgets, forecasts and financial controls
• Strong knowledge of financial reporting and accounting principles
• Experience analysing financial performance and providing commercially focused recommendations
• Experience coordinating internal and external audits
• Experience managing and developing finance teams
• Experience working with multiple senior business stakeholders
• Experience within a hospitality and/or gaming environment is advantageous
• Must meet the requirements for a key Gaming Licence. Financial Operations Manager

Key Areas of Responsibility

• Lead the Business Unit’s financial planning, budgeting and forecasting processes.
• Analyse financial results, trends and variances and provide recommendations to improve financial performance.
• Maintain effective financial governance, controls and risk-management practices.
• Ensure compliance with IFRS, statutory requirements, tax regulations, gaming requirements and Group standards.
• Oversee financial transactions and reporting delivered in partnership with the Finance Shared Services Centre.
• Manage CAPEX requirements, procurement processes and stock controls.
• Coordinate internal and external financial audits.
• Provide accurate management reporting, financial commentary and decision-support information.
• Lead, coach and develop the Business Unit finance team.
• Build strong relationships with Business Unit leadership, Group Finance, Shared Services and external stakeholders

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Job Description

• The Receptionist is responsible for creating a welcoming, professional and efficient experience for guests throughout their stay. The role manages key front-desk activities including guest arrivals and departures, reservations, billing and cashiering, while providing accurate information and responding effectively to guest requests.
• The Receptionist plays an important role in delivering service excellence by maintaining accurate guest information, actioning special requests, adhering to operational and financial controls, and ensuring every interaction reflects Sun International’s customer service standards.

Core behavioural & Technical / proficiency competencies

Behavioural

• Continuous Improvement
• Integrity
• Teamwork
• Collaboration
• Transparency
• Adaptability
• Problem-Solving
• Customer Centricity
• Lifelong Learning
• Respect for Diversity

Technical:

• Front Office & Reception Operations
• Guest Service & Customer Experience
• Guest Arrivals & Departures
• Reservations Administration
• Billing & Cashiering
• Guest Profile & Information Management
• Cash Handling & Financial Controls
• Fraud & Suspicious Transaction Awareness
• Hospitality Systems
• Opera Property Management System – advantageous
• Rates & Reservation Management
• Standard Operating Procedures
• Health, Safety & Security Procedures
• Product & Service Knowledge
• Upselling & Guest Needs Identification
• Complaint & Query Resolution
• Attention to Detail
• Verbal & Written Communication

Job Requirements

Requirements

Qualifications:

• Matric / Grade 12 [Required]
• Knowledge of Opera would be advantageous. Receptionist

Experience:

• Minimum 1 year reception experience within a hospitality environment
• Experience interacting directly with guests/customers
• Experience supporting arrivals and departures
• Exposure to reservations and guest profile administration
• Experience with billing and/or cashiering processes
• Ability to work accurately within established policies, procedures and service standards Receptionist

Key Areas of Responsibility:

• Welcome guests and deliver a professional arrival and departure experience.
• Manage front-desk and reception activities in accordance with operating standards.
• Maintain accurate and complete guest profiles and information.
• Identify and action guest requests and provide relevant information regarding facilities and services.
• Process reservations accurately and provide confirmations in line with booking requirements.
• Manage billing, cashiering and financial transactions accurately.
• Identify and report suspicious transactions in line with required procedures.
• Maintain high standards of guest service and proactively respond to customer needs.
• Ensure the reception area is maintained to the required presentation, health, safety and security standards.
• Resolve routine guest queries and problems within established procedures and escalate where required.

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Job Description

• The VIP Personal Host is responsible for delivering a personalised, high-quality experience to Sun International’s VIP casino customers while supporting the acquisition, growth and retention of valuable customer relationships.
• Acting as a dedicated point of contact, the role builds strong relationships with VIP customers, anticipates and coordinates their individual requirements, and ensures a seamless experience throughout their visit.
• This includes meet-and-greet services, accommodation and transport arrangements, gaming support, personalised experiences, complaint resolution and ongoing relationship management.
• The role also works closely with internal teams to ensure VIP service standards are consistently delivered while contributing to customer loyalty and revenue growth.

Core behavioural & Technical / proficiency competencies

Behavioural:

• Continuous Improvement
• Integrity
• Teamwork
• Collaboration
• Transparency
• Adaptability
• Problem-Solving
• Customer Centricity
• Lifelong Learning
• Respect for Diversity

Technical:

• VIP Customer Relationship Management
• VIP Customer Acquisition & Retention
• Guest Relations & Personalised Service
• Customer Relationship & Retention Strategies
• Gaming Product Knowledge
• VIP Hosting & Service Coordination
• Customer Profiling & Preference Management
• Complaint & Dispute Resolution
• Salesforce / CRM Management
• Revenue Growth & Customer Retention
• Rebate Programme Administration
• Complimentary Spend Management
• VIP Events & Experience Coordination
• Customer Data & Profile Administration
• ROI & VIP Initiative Reporting
• Gaming Regulations & Compliance
• Stakeholder & Relationship Management
• Commercial & Business Acumen

Job Requirements

Requirements

Qualifications

• Grade 12 [Required]
• Must meet the requirements for a Gaming Licence [Required].

Experience

• Minimum 2 years’ experience in a guest relations or sales environment
• Hospitality industry experience is preferred
• 1 year supervisory / management experience
• Experience building and maintaining customer relationships
• Experience delivering high-touch or personalised customer service
• Exposure to customer acquisition and retention activities
• Ability to work shifts in line with operational requirements
• Intermediate computer proficiency
• Ability to communicate in an additional language is advantageous.

Key Areas of Responsibility

• Build and maintain strong relationships with VIP casino customers.
• Act as a dedicated point of service and contact throughout the VIP customer journey.
• Host customers within Privé and private gaming environments.
• Coordinate meet-and-greet, transport, security, accommodation and other VIP requirements.
• Understand individual customer preferences and personalise services accordingly.
• Handle complaints, disputes and requests, escalating where appropriate.
• Maintain accurate VIP customer profiles and CRM information.
• Manage VIP customers through Salesforce in line with acquisition and retention targets.
• Coordinate VIP excursions, activities, events and personalised experiences.
• Manage rebate documentation and related programme administration.
• Monitor VIP customer complimentary spend and discretionary allowances.
• Track and report ROI across VIP initiatives.
• Collaborate with internal departments to ensure consistent and seamless VIP service delivery.