Receptionist at Sun International

Job Description

• The Receptionist is responsible for creating a welcoming, professional and efficient experience for guests throughout their stay. The role manages key front-desk activities including guest arrivals and departures, reservations, billing and cashiering, while providing accurate information and responding effectively to guest requests.
• The Receptionist plays an important role in delivering service excellence by maintaining accurate guest information, actioning special requests, adhering to operational and financial controls, and ensuring every interaction reflects Sun International’s customer service standards.

Core behavioural & Technical / proficiency competencies

Behavioural

• Continuous Improvement
• Integrity
• Teamwork
• Collaboration
• Transparency
• Adaptability
• Problem-Solving
• Customer Centricity
• Lifelong Learning
• Respect for Diversity

Technical:

• Front Office & Reception Operations
• Guest Service & Customer Experience
• Guest Arrivals & Departures
• Reservations Administration
• Billing & Cashiering
• Guest Profile & Information Management
• Cash Handling & Financial Controls
• Fraud & Suspicious Transaction Awareness
• Hospitality Systems
• Opera Property Management System – advantageous
• Rates & Reservation Management
• Standard Operating Procedures
• Health, Safety & Security Procedures
• Product & Service Knowledge
• Upselling & Guest Needs Identification
• Complaint & Query Resolution
• Attention to Detail
• Verbal & Written Communication

Job Requirements

Requirements

Qualifications:

• Matric / Grade 12 [Required]
• Knowledge of Opera would be advantageous. Receptionist

Experience:

• Minimum 1 year reception experience within a hospitality environment
• Experience interacting directly with guests/customers
• Experience supporting arrivals and departures
• Exposure to reservations and guest profile administration
• Experience with billing and/or cashiering processes
• Ability to work accurately within established policies, procedures and service standards Receptionist

Key Areas of Responsibility:

• Welcome guests and deliver a professional arrival and departure experience.
• Manage front-desk and reception activities in accordance with operating standards.
• Maintain accurate and complete guest profiles and information.
• Identify and action guest requests and provide relevant information regarding facilities and services.
• Process reservations accurately and provide confirmations in line with booking requirements.
• Manage billing, cashiering and financial transactions accurately.
• Identify and report suspicious transactions in line with required procedures.
• Maintain high standards of guest service and proactively respond to customer needs.
• Ensure the reception area is maintained to the required presentation, health, safety and security standards.
• Resolve routine guest queries and problems within established procedures and escalate where required.