Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
Bring your possibility to life! Define your career with us
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
The BAPS Technical team within CIB Payments Technology is looking for a Lead Delivery /Technology Manager that can guide the team in strategic intent and direction.
The division provides systems and capabilities to process both Incoming and Off-Absa cross-border payments via SWIFT across 10 countries.
Our aim is to provide a consistent experience to our customers across Pan-Africa.
As a team, we continuously strive to streamline our processes and ways of working in our Agile environment and create room for innovation.
Job Description
Critical skills and experience required:
- 8+ years Analysis experience
- Relevant B-Degree in Computer Science OR; equivalent level of industry certification in Technical field preferred but not essential if minimum requirements of experience & practical application is evident
- Experience & proven track record defining enterprise wide technical strategies single / limited product / service environment
- Experience in leading small – medium sized multifaceted teams
- Experience as an agile practitioner and knowledge or experience of other delivery methodologies e.g. Kanban, RUP etc.
- Excellent communication, analytical skills and decision making ability in collaborative environments
- Excellent documentation skills
- Ability and experience in building sustainable relationships with stakeholders
- Technical leadership, critical thinking
- Payment systems experience
Additional skills/experience that will be an advantage:
- Open Source technologies (PostgreSQL)
- MS SQL
- AWS
- Rancher
- Bigdata experience (Kafka, Hadoop)
- Azure DevOps.
- International Payment experience
Key Accountabilities:
Product & Service Direction Setting, Solution Design & Performance Management
- Work with the CIO & business product owners to define the product & technical strategy (Full Stack – End to End)
- Act as the single point of partnership & assume responsibility for managing the senior business interface (product owner) relationship
- Assume one stop shop accountability for the delivery of the product & solutions (risk cannot be outsourced to vendors)
- Apply design thinking practices to deliver architecturally sound technical product & service solutions (and explain / guide / coach others on this architecture holistically and technically)
- Lead & facilitate the design of the product & or service solution blueprints aligned to the organization strategy (Short, Medium & Long Term)
- Collaborate across the tech value chain (ITO, Business Tech etc.) to guide the business on the appropriate technical solution (cost to value) & the range of strategic technical choices to be made
- Lead the detailed scoping, prioritisation & integration planning for the design & deployment of products & services with & across multiple stakeholder groups (Front End, Back End & Integration) – (aligned to solution blueprints)
- Meaningfully contribute & ensure solutions align to the design & direction of the Group Architecture standards, principles, preferences & practices. Short term deployment must align to strategic long term delivery.
- Meaningfully contribute & ensure solutions align to the design and direction of the Group Infrastructure standards and practices e.g. OLA’s, IAAS, PAAS, SAAS, Containerisation etc.
- Strategically & operationally monitor the performance of products and services (all applications) – ensuring ongoing optimization & cost to value for our businesses (think bank wide)
DevOps (with deep knowledge & understanding of context within which we develop architecturally & infrastructurally)
- Leverage the required expert level (own) skill & knowledge in architecture & Infrastructure, design and manage all development & development practices & outputs across squads (apply knowledge on virtualization, containerization, automation, storage & serverless technologies (e.g. AWS, Azure, Google, & on prem-Cloud, etc.)
- Ensure the most optimal design & deployment of technical products and services in the organization (via pipeline – not manually)
- Design & Implement Automation Testing, Continuous Integration & Continuous Delivery Strategies & frameworks across squads for effective solution development & deployment (understand and apply expert knowledge in e.g. Kubernetes, Jenkins, TeamCity, Arifactory, MS Powershell, Collaborative Lifecycle Management (CLM) Tools, APM Tools (e.g. NewRelic & Splunk) etc.
- Ensure solution designs deliver on the key technical principles of: self-service, repeatability, testability, scalability & resilience
- Guide code development practices and processes through an understanding of complex concepts and developmental practices such as threading, parallel processing, asynchronous programming, domain driven design, lambdas etc. & coding language expertise (e.g. Java, C++, Groovy, Python, Bash, Perl, Ruby etc.)
- Guide & ensure the delivery of quality development (code) based on own experience in developing across a range of applications including but not limited to: server side, client side, web (SOAP, REST, JSON), socket based programming, batch & real time, building architectural patterns, security / security domains)
- Effectively manage the DevOps pipeline & associated releases for maximum customer impact & minimum business risk
- Manage the maintenance & optimization of applications, products & services as a ‘way of doing things / culture’ within the development teams. You are fully accountable for the longevity of applications aligned to Group Architectural practices.
- Coach & Mentor senior developers across squads on the technical competencies to effectively deliver on DevOps solutions (see Dev competency model in skills & competencies section). To do this, display proficiency in the Senior level competency requirements.
Delivery Management (where there is a specific product / service you manage)
- With fluency in the deployment of agile methodologies, resource & manage the appropriate number and nature (skill & capability) of squad based teams to execute on both Run & Change elements of delivery
- Work in collaboration with transformation & change teams for effective resourcing and delivery management of various programmes at all levels (SI, BU etc.)
- Ensure agile practices are implemented and sustained for effective delivery to business e.g. RETRO’s etc.
- Positively & proactively manage product owner relationships including building product owner technical capability to enable balanced & best fit decision making
- Proactively engage with & partner CTO, CSO, SE, Risk and broader enablement functions to drive alignment & leading practice in technology design & deployment
People
- Set & Cascade Product & Service direction across squads
- Proactively attract, recruit, develop, retain, reward & deploy a diverse resource base aligned to an ever evolving tech environment (ahead of demand)
- Build a high performance team environment through self-directed teams by driving performance management & measurement that is aligned with agile working practices (including daily, weekly, etc. sprint routines, regular & honest feedback etc.)
- Accountable for the right people in the right teams to deliver on our tech strategy (always!)
- Leverage coaching techniques in all squad related activity to drive a higher quality design and deployment of technical products and services
Education
Bachelor's Degree: Information Technology
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
go to method of application »
Bring your possibility to life! Define your career with us
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
To provide holistic financial planning solutions telephonically for clients through regular reviewing the client’s portfolio in order to build a sustainable Virtual advisory practice.
Job Description
Establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, Product providers, Virtual Advisors and Virtual Agents) telephonically Meet sales and/or growth targets Personal Development Manage own broker practice
Education
Further Education and Training Certificate (FETC)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
go to method of application »
Bring your possibility to life! Define your career with us
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
- To provide virtual and face-to face short-term insurance advice and intermediary service to customers.
- To provide solutions for the client's short-term insurance needs in both Commercial and Personal Lines.
- To service customers on request and regularly reviewing the client's portfolio in order to build a sustainable client base.
Job Description
Establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, Product providers, colleagues) telephonically and face to face. Meet sales and/or growth targets. Manage own insurance book. Caretake own Personal Development.
Education
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
go to method of application »
Bring your possibility to life! Define your career with us
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
Support the Relationship Executive in the optimisation of profit and economic value for portfolios of Growth Business key account clients requiring medium to high complexity commercial banking requirements by focusing: a) origination efforts to quire new clients; b) cross-sell to existing client base; c) coverage efforts to service clients in accordance to the segment CVP
Job Description
- Portfolio Management: Ensure appropriate management of respective portfolios that includes but not limited to client engagement, portfolio performance management, reporting and executing of client requirements
- Business Development: Agree financial targets/new business targets and set out tactical plans to achieve this on an annual basis
- Risk Management: Ensure that portfolio meets the required risk management standards
Education
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
go to method of application »
Bring your possibility to life! Define your career with us
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
To provide specialist advice and support relating to sales and distribution, applying set rules to guard against risk, in alignment with related scheme and policy conditions, through the execution of predefined objectives as per agreed SOPs. Selecting this role has a compensation & benefit impact in Botswana, Kenya, TZ (BBT). Please contact Reward for details.
Job Description
- Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets
- Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
- Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards
- Customer Experience: To provide service excellence and achieve customer satisfaction
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
go to method of application »
Bring your possibility to life! Define your career with us
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
Job Description
- Providing customer service and support: Answer inbound calls and respond to written queries timeously. Managing all queries through to resolution ensuring that first call resolution is adhered to at all times. Resolve all complaints within agreed service level timeframes
- Strict adherence to risk and compliance: Authenticate existing and third party customers and meet security measures, also in accordance to the National Credit Act. Strictly adhere to all risk and governance policies and procedures
- Self-development: Owning and being proactive about own training and development
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
go to method of application »
Job Summary
Responsible for working with business functions to identify, investigate and analyse problems faced by business/product owners. Based on this analysis, the Business Analyst needs to propose a solution to address the business requirements in full, as needed to optimise the business.
The senior Business Analyst must have the ability to work on multiple project simultaneously and will be responsible for delegating and overseeing tasks assigned to the junior Business Analyst.
Job Description
Accountability: Project Establishment Initiation Activities
- Develop design principles based on the initial brief and scope provided to guide the project's implementation activities, including the requirements planning stage and the management of change requests.
- Assist and support business operations, with the ‘As Is’ and ‘To Be’ process mapping on projects and also when changes to operational policies, procedures and processes occur.
- Build and maintain relationships with key role players by communicating regularly and working closely with them to elicit business requirements, evaluate and recommend possible business solutions, make assessments and produce feasibility analysis.
- Proactively identify project risks and issues through consultation with key stakeholders and communicating these with the Project Manager (PM).
- Assist the Business Analyst Lead with ensuring that the definition of the project scope and all other documentation needed in the Project Concept and/or Project Charter document/s is obtained by facilitating a project definition workshop.
- Develop hypotheses to achieve project goals based on the outcomes of the project definition workshop and use these to guide the fact gathering and analysis.
- Ensure all the business requirements, evaluations and recommendations of possible business solutions, assessments and feasibility analysis are documented, circulated and signed off by the relevant stakeholders, and handed over to the PM for use in defining and designing the project.
- Facilitate workshops in order to obtain business user requirements in terms of the proposed end state of the project so that the project is suitably defined, designed and implemented.
- Assist the PM with defining timelines and milestones for expected deliverables.
Accountability: Business Requirements Activities
- Analyse the “as is” “business architectures”, to identify any issues, opportunities, etc. This includes the analysis of all existing products & services, the procedures and business rules, the organisation structures, functions, roles & responsibilities, the business processes & procedures, the IT systems functionalities, data, performance and measurement metrics.
- Investigate and perform a business needs analysis, by interviewing the product or business process owners, to determine business requirements and identify possible alternatives and or solutions to achieve these requirements.
- Perform “root cause” issues analysis with key stakeholders by either conducting interviews or workshop to further evaluate and identify solutions and/or alternatives to meet the business requirements and document all findings to assist with project definition, design and build.
- Set up and facilitate workshops with relevant stakeholders to gather, identify and document the project and business owner requirements to be used in the project definition, design and build.
- Investigate options available, best practices, alternatives etc. and obtain up to date information in relation to the project requirements / objectives by referring to internal and external parties to ensure the best solution is considered and identified for the project.
Accountability: Solution Analysis and Documentation
- Design the “to be” “business architectures” by using the identified design principles and document the ideas by working through increasing levels of design detail (i.e. conceptual/high level/detailed design levels).
- Identify and design new and/or improved business process systems and/or procedures to deliver project goals by ensuring that the best solution is considered and identified for the project.
- Undertake a feasibility and impact analysis of solutions identified (people, process, data and system infrastructure) with key stakeholders, internal, external and technology staff to further define project requirements for the definition, design and build of the project.
- Able to perform and apply intermediate to advanced level data analysis and data quality principles.
- Identify IT interfaces, IT integration points to ensure integration into functional specifications, by consulting and workshopping with the IT System Analysis teams, Group Strategy, Enterprise Architect, Vendors, etc).
- Develop IT-systems functional, non-functional and service level requirements, reporting requirements, Business Requirement Definition documents (BRDs), use cases, etc. based on the evaluations, meetings, assessments and requirements analysis undertaken during the earlier stages of the project analysis stages, for use by the PM and project team to design, build, test and implement the project.
- Develop a functional decomposition of identified requirements through consultation with stakeholders to ensure that the business requirements will be developed and delivered by the project.
- Validate documented solutions in a walk-through workshop with stakeholders to ensure the solution is compliant in terms of required standards, design and fit to the Enterprise Architecture.
Accountability: Assessment and Validation of Solutions
- Assist the systems-management function with setting up and undertaking the IT-systems user-acceptance tests by both business users and IT staff to ensure that the technology solution meets the business requirements.
- Co-ordinate all user acceptance testing with regard to securing test users, the test location, the relevant access rights and by documenting all results and where required perform User Acceptance Testing (UAT) as undertaken and stipulated by the Absa Group Technology IT methodology.
- Assess the solution/s by benchmarking with industry standards to ensure the solution is compliant in terms of required standards, design and fit to the Enterprise Architecture.
- Evaluate the vendors' products/solutions and the integration capability of the products / solutions to ensure the solution is compliant in terms of required standards, design and fit to the Enterprise Architecture.
Education
Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)
go to method of application »
Job Summary
Job Description
Education
Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
go to method of application »
Job Summary
To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
Job Description
- Providing customer service and support: Answer inbound calls and respond to written queries timeously. Managing all queries through to resolution ensuring that first call resolution is adhered to at all times. Resolve all complaints within agreed service level timeframes
- Strict adherence to risk and compliance: Authenticate existing and third party customers and meet security measures, also in accordance to the National Credit Act. Strictly adhere to all risk and governance policies and procedures
- Self-development: Owning and being proactive about own training and development
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
Method of Application
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