Latest Recruitment at Santam Insurance

What will you do?

• Santam Financial Risk Management has a position available for IFRS Specialist, based in Head Office, Bellville and reporting to the Deputy Chief Risk Officer. 
• The overall purpose of this role is to provide specialist accounting technical requirements for the Santam Group (including subsidiaries such as Centriq, SSI and MiWay). This includes working closely with the Corporate Finance division to ensure that all new acquisitions are adequately assessed in terms of the accounting impact that these transactions might have on the company and the group as well as all the subsidiaries and business units of Santam.  A key focus of the role will be to oversee the timely and effective implementation of IFRS 17, a new reporting requirement that will significantly change the financial reporting of all insurance companies across the Santam Group, aligned with the Sanlam Group.
• The role forms part of the Risk Office who ultimately provides support to the Chief Risk Officer.

What will make you successful in this role?

• Design and implementation of  group and interim financial statements based on IFRS 17 requirements
• Implementation of IFRS 17 (Insurance Accounting):
  • Participation in project to determine impact on group
  • Regular communication to project participants
  • Successful implementation and parallel run of new process
  • Design and implementation of a new chart of accounts for the group
• Design and implementation of monthly reporting to management based on IFRS 17 requirements:
  • Providing sufficient support to the group reporting team to answer queries based on new IFRS 17 performance metrics within an acceptable timeframe
  • Providing support to the group reporting team during implementation
• Reporting to Sanlam:
  • Align project requirements for IFRS 17 with the Sanlam group project team
  • Map new chart of accounts used for Santam reporting to the new Sanlam chart of accounts
  • Oversee changes required to HFM application
• Optimisation of systems and processes:
  • Manage required IFRS 17 changes to all systems and process (including JDE/HFM – this will predominantly include the design of a new chart of accounts that will be implemented across the entire group)
• Effectively manage expectations of all stakeholders (mainly project related resources, subsidiaries and business units)
• Provide overall technical support ito corporate finance transactions as well as other IFRS changes

Qualification and Experience

• CA (SA)
• At least 5 years’ experience post articles in a technically demanding role. Specific focus on IFRS 17 experience.
• Experience in implementing significant reporting changes

Knowledge and Skills

• Advanced Excel, Word, PowerPoint
• Hyperion Financial Management or similar consolidation tool
• In depth IFRS knowledge
• Tax knowledge
• Knowledge of the various legislation that impact an insurer (i.e. Insurance Act, Companies Act, JSE listing requirements) 
• An analytical mind set, specifically focused on data analysis
• Be able to apply commercial thinking in executing the various reporting requirements

Core Competencies

• Being resilient - Contributing through others
• Collaborates - Contributing through others
• Cultivates innovation - Contributing through others
• Customer focus - Contributing through others
• Drives results - Contributing through others

go to method of application »

What will you do?

• This career opportunity is available at SHA Risk Specialists a division of Santam for a Claims Specialist: Accident & Health, who will be based in Johannesburg: Illovo.

What will make you successful in this role?

Claims Portfolio

• Attend to all aspects related to a portfolio of claims e.g. new claims, current files, diary, mail, recoveries, Agg Tracker management, third party claims, attorney/investigator matters, settlement within mandate etc.
• Negotiate settlement agreements within mandate.
• Draft settlement agreements.
• Strategically manage a portfolio of claims.
• Appoint and manage loss adjusters and attorneys where warranted.
• Monitor and adhere to service levels in accordance with agreed service level agreements.
• Monitor legal loss adjuster fee expenditure and refer concerns to management within the framework of agreed internal protocol.

Analysis

• Analyse factual and legal issues when assessing claims.
• Critically analyse facts and their impact on the underlying merits assessment as well as the legal aspects of the policy.
• Use judgement in making appropriate decisions on merits and policy response.
• Critically assess and analyse the information required.
• Conduct a strategic assessment of claims and make strategic decisions on handling of claims.
• Have an in-depth understanding of technical and legal aspects impacting on the policy’s operation.

System processing

• Attend to all aspects of system processing relevant to a portfolio of claims e.g. registration of new claims, updating of reserves, cheque requisitions etc.

Client Liaison (Internal and External)

• Respond to queries and resolve to the satisfaction of the affected parties within the scope of authority and / or responsibility.
• Maintain and adhere to service levels
• Prepare for and attend meetings.

General Administration

• Produce reports when required.
• Attend to daily administrative routine tasks in accordance with organisational standards, processes and procedures.
• Attend to the typing of general correspondence if and when necessary.

Qualification and Experience

• Matric
• FAIS compliance (within the required period if not a registered Rep)
• Medical Qualification (if possible)
• Minimum 6 months A&H claims handling experience a preference
• Analysis of medical accounts and medical claims handling a preference
• Assessing medical reports and understanding medical terminology

Knowledge and Skills

• Ability to strategise and drive a claim to finality
• Administrative Skills
• Analysis and Judgement
• Attention to Detail
• Client Orientation 
• Communication Skills including negotiation
• Follow Up
• Initiative
• Interpersonal Skills
• Organisational Awareness
• Planning and Organising
• Teamwork
• Computer Literacy
• Time management and ability to manage multiple claims at the same time
• Attention to detail

Core Competencies

• Being resilient - Contributing dependently
• Collaborates - Contributing dependently
• Cultivates innovation - Contributing dependently
• Customer focus - Contributing dependently
• Drives results - Contributing dependently

go to method of application »

CAREER OPPORTUNITY

• Santam is looking for a passionate, proactive, and energetic individual for a position as Treasury Accounting Officer. The position exists in Corporate Services: Group Treasury, based in Tyger valley, Bellville.

JOB DESCRIPTION

• The main responsibility for this position will entail executing and accounting for Treasury transactions which includes journalizing transactions to the Income statement and Balance sheet., preparing Treasury MI reporting and supporting the Treasury Middle Office function on an ad hoc basis

ACCOUNTABILITIES

• This position requires working closely with the various business partners 
• Prepare and reconcile the settlement accounts on IT2 system 
• Reconcile General Ledger accounts in JDE system
• Prepare monthly summary of the ageing and resolution of unreconciled items to ensure accurate financial reporting.
• Prepare funding requests via online banking platforms and IT2 system
• Assist /resolve ad hoc issues / queries 
• Provide support with innovation & automation initiatives/projects
• Assist and prepare monthly Management Information packs with commentary and variance analysis
• Internal and external stakeholder engagement 

 
QUALIFICATIONS and EXPERIENCE

• B Com (Acc) / B Com Finance Degree with Financial Accounting major
• Completed SAICA articles (advantageous)
• Accounting via JD Edwards /Oracle system experience (advantageous) 
• Minimum 5 years’ experience in a Financial Accounting department
• General Ledger reconciliation experience
• Minimum of 3-5 years’ experience on online banking platforms

 
KNOWLEDGE

• Computer literate (Advanced Excel)
• Working knowledge of IFRS Accounting principles

 
SKILLS

• High numerical skills
• Team player
• Financial data analysis experience
• Understand Treasury Accounting
• Sound relationship building skills, at different levels of the organisation
• Excellent interpersonal and communication skills
• Strong co-ordination, organisational and planning skills
• Results orientated, pro-active and deadline driven
• Capacity to operate under extreme pressure
• Strong quality and client service orientation 
• Ability to drive decisions and work independently
• Strong analytical skills and attention to detail
• Adaptable to Change/Flexible

 
COMPETENCIES

• Cultivates Innovation
• Client focus 
• Drives Results
• Collaborates by building partnerships
• Flexibility and Adaptability
• Optimising work processes

go to method of application »

Who are we?

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. 

WHAT DOES THE SALES ADVISOR DO?

• The Santam Direct Call Centre has positions available for Sales Advisor who will be based in Centurion. The successful candidates will offer world class products and services to clients, whilst achieving sales targets in an outbound call centre environment.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

•     Consistently meeting sales targets.
•     Adherence to Quality Assurance processes (Compliance with all relevant internal and external rules e.g. TCF, CPA and internal Sales processes).
•     Offering outstanding customer experience.
•     Strict adherence to workforce scheduling.

QUALIFICATIONS AND EXPERIENCE

•     Matric/ Grade 12
•     RE Certificate 
•     Minimum 30 Personal Lines Short-term Insurance credits 
•     Minimum 2 years’ experience within a sales outbound call centre.
•     Fluent in English and one other official language.
•     Compliance with FAIS Fit and Proper criteria i.e. minimum experience and competency requirements
•     Be available to work shifts as well as overtime.
•     Solid sales track record.
•     Solid out-bound call centre experience and skills
•     Leads warm-up and cold-calling will be mandatory 
•     Knowledge of short-term insurance processes, procedures and business rules advantageous.
•     Clean record of accomplishment in terms of adherence to quality standards and compliance.
•     Consistent target achievement.

KNOWLEDGE AND SKILLS 

•     Excellent English communication & writing skills
•     Strong relationship, negotiating and networking skills
•     Ability to influence

PERSONAL ATTRIBUTES 

•     Communicates effectively
•     Action oriented
•     Situational adaptability
•     Optimises work processes

go to method of application »

Who are we?

• Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. 

WHAT DOES THE SALES ADVISOR DO?

• The Santam Direct Call Centre has positions available for Sales Advisors who will be based in Bellville. The successful candidates will offer world class products and services to clients, whilst achieving sales targets in an outbound call centre environment.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

•     Consistently meeting sales targets.
•     Adherence to Quality Assurance processes (Compliance with all relevant internal and external rules e.g. TCF, CPA and internal Sales processes).
•     Offering outstanding customer experience.
•     Strict adherence to workforce scheduling.

QUALIFICATIONS AND EXPERIENCE

•     Matric/ Grade 12
•     RE Certificate 
•     Minimum 30 Personal Lines Short-term Insurance credits 
•     Minimum 2 years’ experience within a sales outbound call centre.
•     Fluent in English and one other official language.
•     Compliance with FAIS Fit and Proper criteria i.e. minimum experience and competency requirements
•     Be available to work shifts as well as overtime.
•     Solid sales track record.
•     Solid out-bound call centre experience and skills
•     Leads warm-up and cold-calling will be mandatory 
•     Knowledge of short-term insurance processes, procedures and business rules advantageous.
•     Clean record of accomplishment in terms of adherence to quality standards and compliance.
•     Consistent target achievement.

KNOWLEDGE AND SKILLS 

•     Excellent English communication & writing skills
•     Strong relationship, negotiating and networking skills
•     Ability to influence

PERSONAL ATTRIBUTES 

•     Communicates effectively
•     Action oriented
•     Situational adaptability
•     Optimises work processes