BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We cater for a wide range of business transformation requirements...
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Core Description
To install, monitor, test and maintain cloud and infrastructure solutions. To provide specialised technical support and guidance through high level analysis, diagnosis and problem solving.
Key Deliverables / Primary Functions
- Install, maintain, update and administer Backup software.
- Performs backup changes using Change management process and ensures all backups are properly run and completed within agreed backup windows
- Diagnose Backup platform issues and troubleshoot Backup environment for optimal performance.
- System Administration of Backup Systems.
- Perform analysis of backup infrastructure and makes recommendations on improvements to meet business need and future capacity.
- Manage the resolution of complex problems and interfaces with support resources within the organization and the supplier community, providing root cause and remediation to mitigate risk.
- Evaluates and applies software upgrades and support packs as required to solve production problems and/or ensure compliance and system integrity.
- Reviews/audit the existing backup schedules, policies, and operational considerations and recommends and establishes best practices. Ensure Regulatory Compliance.
- Create and update documentation including backup & restore reports (SLA, Job status, Capacity, etc.).
- Documents operational best practices processes and procedures related to the backup environment and recommends changes to procedures, resulting in operations optimization and improved service level agreements.
- Participates in technical exercises for disaster recovery to ensure high reliability and efficiency.
Core Functional Skills & Knowledge
- Troubleshooting
- ICT Knowledge
- Attention to detail
- Infrastructure Technology
- Problem solving
Core Behavioural Competencies
- Job Match
- Applying expertise & Technology
- Deciding & Initiating Action
- Delivering Results & Meeting customer expectations
- Following instructions & procedures
- Working with people
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or Computer Science
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Engineering
Experience
- 5 years’ system engineering experience.
- Alternatively, 7 years’ system engineering experience. if Grade 12
Certifications
- Netbackup 8.2 certification.
- Veeam with replication certification.
- Veritas appliance certification (Flex and Access).
- Certification in VMWare and VSphere.
- Certification in Microsoft Windows and Linux.
- ITIL Foundation
Special Requirements / Employment Condition
- Ability to cope under pressure
- Ability to work extended /long hours as and when required
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Core Description
- Under general supervision, responsible for installation and modification of IT infrastructure. Operates closely with senior storage engineer to determine requirements and resolve problems. Co-operates with senior support personnel on customer requirements and needs
Key Deliverables / Primary Functions
- Install, maintain, update, and administer Storage and SAN software.
- Performs storage changes using Change management process and ensures all storage and SAN processes are properly run and managed.
- Diagnose Storage and SAN platform issues and troubleshoot Storage environment for optimal performance and resolve issues promptly.
- System Administration of Windows / Linux / Backup Systems, Storage Appliances, and SAN devices.
- Perform analysis of storage and SAN infrastructure and makes recommendations on improvements to meet business need and future capacity.
- Manage the resolution of complex problems and interfaces with support resources within the organization and the supplier community, providing root cause and remediation to mitigate risk.
- Evaluates and applies software upgrades and support packs as required to solve production problems and/or ensure compliance and system integrity.
- Reviews/audit the existing storage and SAN , policies, and operational considerations and recommends and establishes best practices. Ensure Regulatory Compliance.
- Create and update documentation including reports, SLA, Job status, Capacity, etc.
- Documents operational best practices processes and procedures related to the Storage and SAN environment and recommends changes to procedures, resulting in operations optimization and improved service level agreements.
- Participates in technical exercises for disaster recovery to ensure high reliability and efficiency.
Core Functional Skills & Knowledge
- Troubleshooting
- ICT Knowledge
- Attention to detail
- Infrastructure Technology
- Problem solving
Core Behavioural Competencies
- Deciding & Initiating Action
- Delivering Results & Meeting customer expectations
- Coping with pressures & setbacks
- Working with people
- Following instructions & procedures
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
- Relevant IT certification
Additional Education -Preferred /Advantage
Experience
- 2 years’ system engineering experience with storage in an ICT environment.
Certifications
- VMWare
- Preferred/Advantageous Certifications:
- Certification in Microsoft Windows and Linux.
- Professional Memberships in Relevant Industry
- Level of Engagement & Span of Control
- Technical/Operational
Special Requirements / Employment Condition
- Ability to cope under pressure
- Ability to work extended /long hours as and when required
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Core Description
To be responsible for all Unix/ Linux (open systems) related installations, modification, monitoring, testing and maintaining the cloud and infrastructure solutions. To provide specialised technical support and guidance through high level analysis, diagnosis and problem solving. Providing general technical consulting on systems to clients and engineers, co-operating with sales and support personnel on client requirements and needs as well as assisting engineers in technical functions.
Key Deliverables / Primary Functions
- Acts as the customer facing interface between Customer/Account and 3rd parties and actively identify any risks
- Be first point of escalating for service delivery complaints (all priority levels) with support teams.
- Oversees Service Management, Service Operations & Service Reviews to meet service standards in line with service level agreements and drive continuous service improvement.
- Manage Due Diligence reports and Proposals for new clients.
- Assist in the recommendation of product sets and define the go-to-market strategy supportive of company strategies.
- Active support and maintenance of Active Directory, Azure Active Directory, Microsoft Identity Management infrastructure is aligned to defined levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts. From service transition, for the duration of the service agreement until migration or decommissioning,
- Create and maintain technical infrastructure standards & procedure.
- Evaluate operational compliance and assist in audit reviews.
- Participate in technical design and assist in defining thresholds for monitoring and support.
- Collaborate and strive to optimise engagement between BCX Divisions and establish and enhance relationships with customers and vendors
Core Functional Skills & Knowledge
- Problem management
- Product Knowledge
- Result Orientation
- Unix/Linux Systems
Core Behavioural Competencies
- Job Match
- Applying expertise & Technology
- Deciding & Initiating Action
- Delivering Results & Meeting customer expectations
- Leading and supervising
- Working with people
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma
- OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
- 5 years’ experience in Unix/ Linux
or
- 7 years’ experience in Unix/ Linux - Gr12
Certifications
- Red Hat Sales Specialist - IT Automation & Management
- IBM Sales: Power Systems with AIX
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Core Description
Responsible for minor maintenance repairs and refurbishment of point of sale and various printer devices.
Key Deliverables / Primary Functions
- Successful completion of hardware repairs, including:
- Stripping down and re-assemble hardware peripherals
- Testing mobile devices,
- Calibrating, and configuring all printers, etc.
- Apply devices to workshop product refurb process and procedures
- Utilising tools and basic instrumentation. Multi-metre ‘s & soldering iron
- Using proper cleaning materials including safety PPE material
- Notify line management of any potentially defective machinery, carrying out basic maintenance / repair work, as and when required.
- Running Quality Assurance (QA) testing by device through all client test jigs in the workshop environment
- Prepare periodic inventory or maintain perpetual inventory of tools and equipment.
Core Functional Skills & Capabilities
- ICT Knowledge
- Technology Consulting
- Problem solving
- Customer Service
- Teamwork
Core Behavioural Competencies
- Achieving personal work goals & objectives
- Applying expertise & Technology
- Following instructions & procedures
- Delivering Results & Meeting customer expectations
- Working with people
- Culture Match
- Job Match
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
- Minimum 2-years’ experience in repairing and testing hardware and software applications.
Certifications
- Electronics Certification
- COMPTIA
- Microsoft Systems Associate or Engineer (MCSA or MCSE);
- Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.
Special Requirements / Employment Condition
- Ability to work extended /long hours as and when required
Method of Application
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