HomeChoice International PLC (HIL) is an investment holding company incorporated in Malta and listed on the JSE Limited. Through its operating subsidiaries, HomeChoice and FinChoice, the group sells innovative homewares merchandise, personal electronics and loan products to the rapidly expanding middle-income market in southern Africa through mail order (cat...
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Description
Homechoice is a leading South African homeware retailer. For over 35 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
This role will be ideal for a candidate who can telephonically market/sell our company’s wide range of products to new and existing customers, ensuring that you meet business objectives whilst maintaining a high level of customer satisfaction
What you will love doing in this role:
- Meeting sales objectives and revenue targets
- Ensure that the agreed sales and revenue targets are achieved in line with business requirements
- Meet operational and quality efficiencies
- Consistently reach performance targets and standards relating to productivity, adherence, turnaround time, and quality
- Provide an exceptional customer experience
- Accurate capturing of customer information
- Present, promote, and sell products/services in accordance with agreed processes and procedures
- Ensure a professional, polite, and efficient service is offered by acting as an ambassador
- Adaptable with the ability to respond positively to working within a pressurized environment
- Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction.
- Present products to potential customers who meet qualifying criteria
Requirements
What you’ll need to do this role:
- Matric / Grade 12 (Required)
- Minimum of 2-3 year’s sales/telemarketing (outbound) experience within a Contact Centre (Required)
- Must be computer literate (Email, Internet, Word, and Excel)
- Excellent communication skills (verbal and written)
- Excellent telephone etiquette
- Sound understanding of a dialler system and functions
- Target-driven with the ability to sustain high-performance consistently
- A clear understanding of a contact centre environment
- A sound understanding of contact centre metrics and how these are used to review performance to achieve the right results.
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Purpose of the role
Assist in reducing the business’ exposure to fraud.
Key Performance Areas
Investigations/reducing risk
- Review orders to identify potential risk to the business
- Make contact with the customer and ensure that the correct person receives their order
- Investigate disputed transactions according to timelines.
- The ability to review KYC documents to identify whether they are inline with Government regulatory standards.
- Use Fraud tools effectively to identify if the transactions relate to a Syndicate (GBG, Iovation)
Efficiency and productivity
- Delivering high standard of work within agreed SLA’s
- Effectively manage fraud database
- Self - Managed and able to deliver on agreed SLA’s
- The ability to work under pressure and adapt to change.
Relationship management
- Managing client and stakeholder relationships with supervision
- Actively seek to expand current external fraud partners
Customer service
- Providing current and prospective customers with excellent service
- Adhering to agreed SLA’s
- Provide support to business when required
Requirements
Qualifications & Accreditations
- Grade 12 / Matric or equivalent
Experience & Skills
- 1-2 Years’ experience within the fraud environment
- I2/Ibase user experience
- MS Office (Excel,Word, Outlook)
- Computer literate
- Multilingual
Attribute & Behaviours
- Energetic with a positive attitude
- High stress tolerance
- Ability to work independently as well as well as within a team
- Excellent telephonic manner
- Good analytical ability and attention to detail
- Good decision making skills
- Planning and organising
- Accountability
- Business awareness
- Information monitoring
- Resilient and change orientated
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Description
homechoice is a leading South African homeware retailer. For over 35 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
The Product Owner is a member of the agile team, responsible for defining user stories and prioritizing the team backlog to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the team. Aside from focusing on the scrum team, you will also work closely with both internal and external business stakeholders, engineering and (UX) user experience teams to successfully deliver against the prioritized features for the Program Increment.
What you will love doing in this role
- Responsible for maximizing the value delivered by the Agile team, which requires the PO to ensure that the right solutions are built and built the right way.
- Provides input into the refinement of the program backlog, ensuring the team is familiar with the features being brought into
- PI planning.
- Continuously refines and sequence the product backlog, ensuring that each feature consists of user stories and acceptance criteria.
- Is an active member of the scrum team, joining agile ceremonies and working collaboratively with the team to deliver business value in the form of feature requests.
- Has strong problem-solving capabilities with proposed/conceptual solutions ultimately resulting in improved/optimized user experiences.
- Team Effectiveness.
- Live the Company values and work effectively as an active and contributing member to achieve team goals.
- Stakeholder Relationship Management.
- Identify, build, and nurture trust and collaborative relationships with internal and external stakeholders.
- The Jnr Product Owner works with the teams to break down Features from the Product Owner/Manager into consumable
stories with agreed acceptance criteria.
- Active involvement in certain team and program meetings: Feature writing (if required), PI planning, all team meetings
such as Daily Stand Ups, Sprint Reviews, Sprint Retrospectives, Sprint Planning and Backlog Refinement. Product
Owner syncs and Program syncs on the program level (if required).
- Ensure alignment between work delivered and Product Managers ultimate expectations as defined in the feature
statements.
- Inputting into the vision and strategy. Whilst this is the responsibility of the Product Manager, the Jnr Product Owner may
be involved in this. Write and prioritize features with acceptance criteria to help guide the team and align stakeholders.
- Understand and be actively involved in removing impediments to team performance that are raised by either the Scrum
Team or Master.
- Communicating risks effectively to stakeholders.
- Communicate and align with other Product Owners when inter-team dependencies and trade-offs are required to be
solved.
- Make day to day decisions that will guide the team’s delivery.
Requirements
What you'll need to do this role
- Bachelor's Degree (3 years) / NQF level 7
- Certified Product Owner/SAFe certified - ideal
- 4 years of experience in a similar role
Technical Competencies
- Client orientation and customer focus
- Value is determined by the customer (be it internal or external); therefore, the PO is keenly aware of the needs of the people to whom their products are delivered.
- Analysing information
- Systematically exploring and reviewing information to discover meaningful patterns that assist in either completing a task or adding value with continuous improvement.
- Problem-solving and analysis
- Analyses issues and breaks them down into smaller consumable components. Makes systematic and rational decisions based on the relevant information at hand.
- Designing systems
- Has the ability to take a consultative approach when defining architecture, modules, interfaces, and data for a system to satisfy specified requirements.
- Communication
- The PO can consume the problem statement from the customer and relate it to features or stories which is consumable by the dev teams, whilst ensuring that constant communication flows between the various audiences.
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What you will love doing in this role
- To manage sales objectives and operational efficiencies
- Stock management in line with stock procedures , customer and visual display stock
- To ensure all instore communication is communicated accurately throughout the showroom
- Cash management
- Execution and implementation of monthly promotion and displays
- Security – management of store and well-being of staff
- To ensure all category specialists are fully trained
- Ensure that monthly intake and NSV targets are achieved
- To ensure that an exceptional customer experience is consistently achieved
- Stockroom management , minimizing GRs and cancellations
- Manage housekeeping
- Daily/Weekly/Monthly Reporting
- People Management
- Project Management
Requirements
What you'll need to do this role
- Relevant tertiary qualification (Sales & Marketing)
- Minimum of 5 years’ working experience within retail industry
- Working in the homewares retail industry would be highly advantageous
- Minimum of 5 years’ experience in leading a team within a sales target driven environment
- Experience using MS Office packages
- Must be available to work shifts, weekends and public holidays
- Clear credit and criminal record
What we will love about you
- Ethical and professional self-starter with high energy levels
- Excellent planning and organizational skills with a customer centric attitude
- Natural leader with the ability to mentor and inspire
- Deadline and target driven with great attention to detail
- Excellent communication and motivational skills with the ability to communicate at all levels
- Ability to work well under pressure and manage stress effectively
- Adaptable, flexible with loads of initiative
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Description
homechoice is a leading South African homeware retailer. For over 35 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
The ideal candidate for this role will be responsible for converting customers visiting the showroom into a sale through tangible product demonstration meeting the sales targets and for facilitating order captures, documentation gathering and administration. You will need to ascertain our customers immediate need and have clear direction on product pricing and offers as aligned to catalogue to be able to sell features and benefits of each product and category. You will also provide customer query resolution as well as capture customer payments and refunds / credits.
What you will love doing in this role
Manage the customer journey account opening and order processing
- Ensure Customers are greeted on entry. Ensure that her immediate need is ascertained
- Ensure products are visually displayed as in that of the catalogue
- NTF customers are to be encouraged / incentivised to open an account
- Ensure pricing is correct on product and ascertain customers ATB
- Provide customer assistance with regards to instalment payments, query resolution, order processing and goods returned
- Ensure that the customer services and support service level agreements are in place and are achieved
- Ensure a professional, polite, and efficient service is offered by acting as an ambassador
- Ensure customers are assisted at self -help kiosks
- Facilitate daily administration duties aligned to customer service, vetting, order and query resolution
- Ensure you meet business objectives whilst maintaining a high level of customer satisfaction when marketing and creating Showroom awareness
Product knowledge and pricing management
- Ensure that you are up to date with the catalogue and Homechoice Products specific to your product category
- Ensure that you are aware of product features and benefits, including Electronics, and are able to sell with conviction
- Ensure sufficient and up to date training is driven by yourself with regards to products featured as well as fully informed around insurance, legalities etc.
- Ensure that you are aware of any competitor products and understand how to up sell
- Ensure that pricing and offers are aligned to catalogue and price changes/ offers are actioned accordingly
- Visual Merchandising & Housekeeping
- Ensure that products are visually merchandised in accordance to VM policy
- Ensure housekeeping standards are adhered to in accordance with policy
- Meet operational efficiencies Consistently reach performance targets and standards relating to productivity, adherence, turnaround time and quality
- Always ensure that any outstanding tasks are up to date
- Adhere to all service level agreements Constantly and proactively communicate ways to improve efficiencies in our performance, procedures and systems
- Ensure compliance standards and legislative requirements are adhered to and met against agreed quality benchmarks
- Always make sure that the correct information is relayed to customers
- Acquire and accurately capture all necessary information
- Ensure current catalogues and order forms or consistently in stock and displayed accordingly
- Ensure that you are 100% versed in daily operations with regards to click & collect procedure
- Ensure a professional, polite and efficient service is offered by acting as an ambassador
Provide an exceptional customer experience
- Take responsibility by ensuring that advice is always given in the customers best interest
- Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction
- Continuously work towards improving the customer experience and service delivery
Adhere to quality standards
- Always make sure that the correct information is relayed to customers
- Acquire and accurately capture all necessary information
- Ensure that all admin and reporting is conducted timeously and in accordance with required processes and procedures
- Adhere to policies, procedures and all business standards and requirements
- Ensure that your appearance is aligned to staff policy, are wearing staff uniforms & name badges as supplied by Homechoice
- Housekeeping
- Dusting of displays
- Wiping of CS and Customer touch point areas (Covid hourly)
- Mopping of floors
- Sweeping of floor
- Vacuuming of floor
- New Business activatons
- Influence the public to increase feet into your store. Engage the public on product and campaigns
- Goods returns & administration
- Manage Customer returns administration and stock returns to WFS /GR book audits
WFS Feedback
- Process GR – Refunds / Credit Customer"
- Assessment process completion
- Ensure that Assessments are documented on customers account
- See that assessments are posted and collected timeously"
Stock management
- Stock orders, taking constraints into consideration such as storage space and stock on hand
- Assembling of goods delivered for Showroom floor
- Maintaining Stockroom according to Business standards
- Replenishing of Spares for breakages
- Ensure all Visual Display Stock is scanned in & all paperwork has been signed & filed
- Ensure that floor check & stock take on Click & Collect parcels are done weekly
- Feedback to be sent to Admin Manager & any discrepancies reported
- Ensure that monthly Click & Collect figures are sent to HCDC Inventory Manager
- Ensure daily duties as per Stockroom roster is adhered to
- Ensure all POD’s are captured & Click Collect parcels aged stickers are completed & pasted on Click & Collect parcels
- Ensure all Click & Collect parcels are scanned same day as delivery
- Ensure delivery note of Click & Collect is passed onto Showroom Salvage staff to contact customers for collection daily
- Ensure that Stockroom housekeeping standards are kept
- Ensure all GR’s are accounted & sent to HCDC daily
- Ensure all communication regarding stock is emailed to HCDC & Showroom Management
- Ensure Security is present when deliveries take place
- Ensure that security surrounding opening and closing procedure is adhered to as well as security in general is consistently communicated to staff, run monthly emergency procedures to ensure staff are equipped to deal with any security issues
Administration & Reporting
- Receipting deliveries from DC
- Receipting goods return with Security
- Liaising with Admin Manager on Parcels for Click & Collect
- Overseeing stock transfers to and from the DC as per policy
- Ensure Stock Take are completed regularly in line with set KPA’s
Requirements
What you’ll need to do this role
- Grade 12/Matric (Minimum Required)
- 1 years’ minimum experience in retail
- Must be available to work shifts, weekends and public holidays
- Working in the homewares retail industry would be advantageous
What we will love about you
- Energetic with a positive attitude
- Persuasive skills
- Ability to work independently as well as within a team
- Excellent communication skills
- Good analytical ability and attention to detail
- Resilient and change orientated
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Description
The ideal candidate for the role will be responsible to ensure that they achieve the agreed sales and revenue targets in line with the business requirements
What you will love doing in this role
Meet sales objectives and revenue targets
- Consistently reach performance targets and standards relating to productivity, adherence, turnaround time and quality
- Always ensure that any outstanding tasks are up to date
- Adhere to all service level agreements
- Consistently and proactively communicate ways to improve efficiencies in our performance and procedures and systems
Provide exceptional customer service
- Ensure a professional, polite and efficient service is offered by acting as an ambassador
- Take responsibility for each call by ensuring that advice is always given in the customers best interest
- Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction
- Continuously work towards improving the customer experience and service delivery
Meet operational & quality efficiencies
- Ensure the accurate completion of time sheets on a daily basis
- Ensure all verification documents are completed and approved within the required timeframes
- Ensure the accurate capturing of customer account details onto the system
- Follow company processes accurately to ensure quality of service delivery
- Ensure compliance standards and legislative requirements are adhered to and met against agreed quality benchmark
Administration and reporting
- Provide relief work in other operational departments in order to meet business requirements and customer needs – when required
- Provide daily/weekly/monthly reports as per business requirements
- Acquire and accurately capture all necessary documentation
Provide Relief Services
- Provide relief work in other operational departments in order to meet business requirements and customer needs – when required
Requirements
What you’ll need to do this role
- Grade 12/Matric (Minimum Required)
- 5 years’ minimum experience in Direct Selling Industry
- B Degree (advantageous)
- Drivers License
What we will love about you
- Energetic with a positive attitude
- Persuasive skills
- Ability to work independently as well as within a team
- Excellent communication skills
- Good analytical ability and attention to detail
- Resilient and change orientated
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Description
homechoice is a leading South African homeware retailer. For over 35 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
The ideal candidate for this role will be responsible for crafting and executing a comprehensive organic growth strategy that positions our brand as a leader, attracts qualified leads, and ultimately increases sales through organic traffic and social media engagement.
What you will love doing in this role
Content Management
- Oversee content across all channels: website, video scripts, emails, newsletters, social media, customer support and more.
- Create, manage and execute our monthly content plan and calendar that targets our defined audience and customers.
- Create content for our email and SMS remarketing and retargeting campaigns.
- Ensure a consistent tone of voice in all communications.
- Conduct regular competitor content analysis to ensure we remain up to date and at the forefront of digital content success in the B2C environment.
SEO
- Organic Growth Strategist: Develop and implement a data-driven organic growth strategy encompassing both SEO and organic social media, aligned with overall business objectives. Stay ahead of the latest trends and algorithm updates for both SEO and social media platforms.
- Content & SEO Powerhouse: Lead the creation and execution of high-quality content that engages target audiences, builds brand awareness, drives organic traffic through SEO best practices, and fuels organic social media engagement.
- Social Media Savvy: Oversee the organic social media strategy, including content calendar development, community management, influencer outreach, and social media analytics.
- Keyword Champion: Conduct thorough keyword research to identify high-volume, relevant keywords and integrate them seamlessly into content, website architecture, and social media strategies.
- Link Building Leader: Develop and implement a link-building strategy to acquire high-quality backlinks that boost website authority and organic rankings.
- Data & Analytics Guru: Analyze website traffic data, social media analytics, and other relevant metrics to track performance, identify opportunities for improvement, and measure the success of organic growth initiatives.
- Team Leader: Inspire, mentor, and manage a team of SEO and social media specialists to achieve departmental goals.
- Communication & Collaboration: Collaborate effectively with cross-functional teams like content marketing, product development, web development, and social media marketing to ensure a holistic organic growth approach.
- Reporting & Communication: Generate regular reports to communicate organic growth performance to stakeholders and keep everyone informed on progress and results.
Requirements
What you'll need to do this role
- Bachelor's degree in marketing, digital marketing, communications, or a related field.
- Proven track record of success in SEO, preferably in the e-commerce sector, with at least 5 years of experience in a similar role.
- Strong understanding of search engine algorithms, ranking factors, and SEO tools such as Google Analytics, Search Console, SEMrush, and Moz.
- Experience with technical SEO, including website audits, site architecture optimization, and performance optimization.
- Excellent analytical skills and the ability to interpret data, identify trends, and make data-driven decisions.
- Effective communication and collaboration skills, with the ability to work cross-functionally and influence stakeholders at all levels.
Attributes and Behaviours
- Strong attention to detail
- e-commerce experience across paid advertising
- Strong Data Analysis, Manipulation and Reporting Skills
- Strong Problem Solving Skills and Solutions Orientated
- To work under pressure in a time sensitive environment
- To work with all levels of management
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Description
homechoice is a leading South African homeware retailer. For over 35 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
What you will love doing in this role
- Creatively execute on design briefs from marketing
- Liaise with photography on image selection and layout direction
- Develop design templates for print and digital material
- Produce considered and quality design that follows current print design best practices
- Roll out campaign artwork from key visuals across multiple sizes, platforms, and mediums
- Implement use of CI, marketing directives and seasonal themes across multiple publications
- Ensure continuity of design across print and digital materials
- Ensure design always considers the user perspective and journey
- Deliver creative within agreed timelines
Requirements
What you'll need to do this role
- A relevant qualification in Graphic Design
- A strong and relevant design portfolio
- Minimum of 5 years working experience in print design with focus on large layout design
- Minimum of 3 years working experience in digital design
- An understanding of digital and mobile first design and best practices
- A good understanding of UI and UX principles
- Experience in an online retail environment would be advantageous
- Experience in an e-commerce environment would be advantageous
- Understanding of HTML would be advantageous
- Expert in Adobe InDesign
- Competent in Adobe XD
- Competent in Adobe Photoshop
- Knowledge of Sketch; Figma; Zeplin Invision would be advantageous
What we will love about you
- Problem solver
- Multi-tasker
- Excellent attention to detail
- Team player
- Collaborator
- Good time management
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Description
homechoice is a leading South African homeware retailer. For over 35 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
The ideal candidate will be responsible for developing and executing a comprehensive paid media strategy that drives brand awareness, customer acquisition, and sales growth across all our retail channels. The ideal candidate will lead a talented team of specialists, overseeing all aspects of paid advertising campaigns, from budget allocation and channel selection to campaign optimization and reporting.
What you will love doing in this role
- Develop and implement a data-driven paid media strategy aligned with overall marketing objectives and business goals.
- Manage paid media budgets across various channels, including Search Engine Marketing (SEM), Display Advertising, Social Media Advertising, and other relevant marketplaces.
- Lead and mentor a team of Paid Media Specialists, providing training and guidance to ensure optimal campaign performance.
- Select the most effective paid media channels and platforms to reach target audiences.
- Conduct thorough market research and competitor analysis to stay ahead of industry trends and identify new advertising opportunities.
- Create and manage high-performing, on-brand ad creative that resonates with target audiences.
- Partner with Marketing, Creative, and Analytics teams to ensure seamless campaign execution and optimization.
- Continuously monitor campaign performance, analyze data, and identify areas for improvement.
- Generate detailed reports highlighting campaign performance metrics, return on ad spend (ROAS), and customer acquisition costs.
- Stay up-to-date on the latest paid media trends, technologies, and platforms
Requirements
What you'll need to do this role
- Bachelor’s degree in Marketing, Advertising, Business, or related field.
- Proven 5 years + of experience in paid media marketing, with a track record of developing and implementing successful campaigns across multiple channels.
- Strong understanding of paid media platforms and tools, including Google Ads, Facebook Ads Manager, Twitter Ads etc. and programmatic advertising platforms.
- Excellent analytical skills, with the ability to interpret data, analyze performance metrics, and derive actionable insights.
- Strategic mindset with a passion for driving results and achieving client objectives through paid media channels.
- Strong leadership and team management skills, with the ability to motivate and inspire a team to achieve goals.
- Excellent communication and presentation skills, with the ability to convey complex ideas and strategies to clients and internal stakeholders.
- Knowledge of industry regulations and compliance standards related to paid media marketing.
Attributes and Behaviours
- Attention to detail
- e-commerce experience across paid advertising
- Strong Data Analysis, Manipulation and Reporting Skills
- Strong Problem Solving Skills and Solutions Orientated
- To work under pressure in a time sensitive environment
- To work with all levels of management
Method of Application
Use the link(s) below to apply on company website.
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