Fraud Agent (Southern Suburbs (Cape)) at HomeChoice Holdings Limited

Purpose of the role

Assist in reducing the business’ exposure to fraud.

Key Performance Areas

Investigations/reducing risk

• Review orders to identify potential risk to the business
• Make contact with the customer and ensure that the correct person receives their order
• Investigate disputed transactions according to timelines.
• The ability to review KYC documents to identify whether they are inline with Government regulatory standards.
• Use Fraud tools effectively to identify if the transactions relate to a Syndicate (GBG, Iovation)

 Efficiency and productivity

• Delivering high standard of work within agreed SLA’s
• Effectively manage fraud database
• Self - Managed and able to deliver on agreed SLA’s
• The ability to work under pressure and adapt to change.

Relationship management

• Managing client and stakeholder relationships with supervision
• Actively seek to expand current external fraud partners

Customer service

• Providing current and prospective customers with excellent service
• Adhering to agreed SLA’s
• Provide support to business when required

Requirements

Qualifications & Accreditations

• Grade 12 / Matric or equivalent

Experience & Skills

• 1-2 Years’ experience within the fraud environment
• I2/Ibase user experience
• MS Office (Excel,Word, Outlook)
• Computer literate
• Multilingual 

Attribute & Behaviours

• Energetic with a positive attitude          
• High stress tolerance
• Ability to work independently as well as well as within a team
• Excellent telephonic manner
• Good analytical ability and attention to detail
• Good decision making skills
• Planning and organising
• Accountability
• Business awareness
• Information monitoring
• Resilient and change orientated