Jobs at iKhokha

So, what will you do?  

• You’ll be the architect of growth, working alongside the Learning Manager to craft and deliver learning solutions that actually make a difference. From spotting training needs to diving into analytics, developing engaging training material, and running impactful programs, you’ll help turn potential into performance. It’s not just about upskilling—it’s about future-proofing our people and making sure every learning experience leaves a lasting mark on the iK Tribe. 

In addition to the above, you will: 

Planning & Coordination: 

• Sourcing details or service providers for learning and development interventions as defined by the learning objectives, alongside the Learning coordinator 
• Brief service providers on the specific requirements of the programmes 
• Communicate with stakeholders on course details 
• Manage delegates responses for the relevant courses 
• Assist in facilitating, collecting, capturing and sorting of any information arising from the training needs analysis 
• Ensuring the project management boards where projects are managed are up to date 
• Co-ordinate in-house and external training 
• Preparing the training facilities (if internal or at an offsite venue) 
• Organise travel, catering and accommodation requirements for service providers and or delegates 
• Ownership of the training calendar/ plan for the year and assist in initiating these planned sessions 
• Manage and facilitate the monthly induction programme for the business, including preparation of the induction presentation manual;  
• Co-ordinate diaries for the Learning Manager and induction presenters 

Learning & Development:  

• Develop a competency frame, training needs analysis and a training matrix 
• Work with finance to reconcile accounts relating to external service providers 
• Produce compelling learning material using in house capacity or external service providers where necessary 
• Collaborate with subject matter experts across the business to create learning material 
• Proactively prepares creative and high impact communications to entice learners to engagement 
• Ensure adherence to relevant legislation 
• Support initiatives to drive a learning culture 
• Liaise with the relevant SETAs for any skills programmes 
• Support the business units with graduate programme initiatives and Learnership programmes 
• Maintain the learning policy on an ongoing basis 
• Develops assessment instruments to evaluate program effectiveness leveraging various assessment models 
• Develops surveys to understand the business and learner needs 

Reporting:  

• Monthly reporting on all Learning and development areas to Stakeholders 
• Reporting on monthly learning expenditure and ensuring the budget is constantly up to date 
• Highlighting and analysing trends and patterns within the L&D space 
• Ensure accurate record keeping monthly for reporting purposes 
• Analyse learning and development evaluations and general feedback to drive continuous improvements to programmes and changes to service providers 
• Updating all trackers for L&D 
• Manage iKhokha’s online learning platform, LinkedIn Learning, as a super user. This includes ensuring that licenses are up to date. Responsible for monitoring the effectiveness of LinkedIn Learning and making recommendations 
• Assists with the Annual Training Report and Workforce Skills Planning report, and collation of supporting documentation 
• Maintain and drive usage of the company’s learning management system monthly 

HR Admin:  

• Assisting with ad hoc HR initiatives 
• Assist employees with any L&D related queries 
• Maintain regular contact with learners to ensure that any roadblocks are addressed proactively and learners are supported 

Research:  

• Proactively researches relevant topics, advancements in the field of fintech and learning & development 
• Engage in continuous learning and professional development, keeping current with business trends and compliance requirements of the job 
• Remain up to date with relevant trends in the learning domain and tech domain. 

Qualifications

• Degree in HR or any relevant tertiary qualification 

Deal breakers: 

• 3-5 years experience in a high-performing, fast-paced Learning & Development, Human Resources or Fintech environments.  

Additional Skills & Knowledge: 

• Functional experience in talent development, training, facilitation, general HR administration, managing SETA funded programmes; 
• Instructional Design experience and developing creative learning material;  
• Experience with Learner Management Systems and e-learning portals (including LinkedIn Learning); 
• High sense of responsibility and pride in their work;  
• Self-driven, go-getter who can prioritise work effectively; 
• Accuracy in execution, attention to detail and reliability in meeting set deadlines and work with sense of urgency 
• Strong analytical skills and database acumen; 
• High learning agility and growth mindset;  
• Effective communicator with strong verbal and written communication skills;  
• Ability to work in a fast-paced environment and handle multiple projects on go;  
• Outstanding interpersonal skills to build cross-functional relationships, partnering and teaming skills, and ability to influence others; 
• Tech-savvy and proficient in MS Office applications, project management tools, and other on-demand, online meeting, web conferencing, and video conferencing applications that can facilitate communication and learning

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So, what will you do?  

• You will be responsible for empowering existing merchants to utilize cash advances to further grow their businesses. 
• Educate merchants on the various ways to use and accept cash advance in a hassle-free and customer centric manner. 
• Call customers that are identified by the business as well as field inbound calls from interested merchants. 
• Liaise with our finance partner as well as our internal finance department to resolve Cash Advance customer queries. 

In addition to the above, you will:  

• Maintain favourable merchant relationships by understanding financial needs of the customer and applying sales techniques to close loan deals 
• Increase merchant loyalty through efficient handling time across CRM platform and telephonically 
• Interact with escalations of merchants daily, responding to their questions or concerns and guiding them to the appropriate service 
• Provide unsurpassed customer experience to promote retention and loyalty 
• Achieve positive reviews on social media platforms 
• Introduce and educate merchants on how to utilize cash advance and describe all benefits  
• Conduct courtesy calls and educate merchants on how to pay up existing offers to requalify for additional offers 
• Ensure technical issues are resolved 
• Ensure attention to detail when capturing merchant information efficiently and accurately 
• Complete daily, weekly, monthly reporting 
• Escalate urgent queries that require input from senior management 
• Ensure proper escalations when any systems or tools are down and that proper communication is rendered to the Team Leader and Line Manager 

Qualifications

• Minimum of a matric qualification. 

Deal Breakers:  

• 1 – 3 years call centre experience with exposure to CRM platforms in a Sales &Service environment. 
• Loan product exposure (Advantageous) 
• Experience in Upselling and Retentions (Advantageous) 
• Excellent written and verbal communication skills with a specific focus on customer service and sales. Data capturing and detail orientation with a good understanding of technical support along with basic accounting exposure. Proficient in use of Microsoft apps. 
• Sales, Technical Support, Customer Service & Loan Officer

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So, what will you do?  

• The Social Media Manager will be responsible for contributing and executing the social media and community engagement strategies to enhance brand awareness, customer engagement, and online brand presence - you’ll own it all! 

Your role will include: 

• Analysing engagement data 
• Identifying trends in customer interactions and planning digital campaigns to build iKhokha communities online.  
• Managing social media channels and executing paid campaigns. 

In addition to the above, you will: 

• Develop, implement, and monitor social media strategies to drive brand awareness, engagement, and audience growth. 
• Lead and mentor the social media team, including performance tracking, goal setting, and upskilling. 
• Oversee social media content planning, trend monitoring, and daily social listening to engage with the community effectively. 
• Set up, manage, and optimize paid social campaigns across Meta, Google, TikTok, and LinkedIn for both brand and employer branding initiatives. 
• Manage and track the monthly Brand and Employer Brand Digital budgets. Loading PQ’s across digital spend. 
• Analysing the company’s digital marketing channels and social media strategy and identifying strategic weaknesses and making recommendations for improvements. 
• Researching social media trends and informing management of changes that are relevant to the company’s marketing activities. 
• Provide weekly and monthly reports on brand performance, growth, user-generated content (UGC) metrics, and digital media effectiveness. 
• Set key performance indicators (KPIs) for social media campaigns, such as targets for a certain number of shares or likes and measuring a campaign’s performance against the KPIs. 
• Liaise with internal business stakeholders to develop social media marketing campaigns and on-page product posting strategies. 
• Support Talents Employer brand strategy by completing quarterly content planning for sign off and creative execution.  
• Conduct social media training sessions for internal teams, including studio, Sales teams, and digital support. 
• Manage the Meltwater tool for social listening, oversee contract renewals, and maintain strong relationships with service providers. 

Qualifications

• Degree or diploma in Social Media Marketing or similar. 

Deal breakers: 

• Minimum 5 years of experience in social media management, community engagement, or digital marketing. 
• 1-2 years’ experience in a leadership role. Demonstrated experience in setting goals and previous people management (non-negotiable) 
• Demonstrated experience in managing paid campaigns on platforms such as Meta, Google, TikTok, and LinkedIn. 
• Hands-on experience with the following tools to support project management, analytics, and reporting (e.g. Meltwater, Height, MixPanel).